MWEB Uncapped ADSL Feedback - Part 2

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MWEB Guy said:
Hi kimbo

Line readings are fine from what I can see.

As mentioned earlier, there is no reported international issues that we aware of. Have you powered down the router for 5 minutes, and testing after that.
Click to expand...

I will do so thank you
 
I am have problem with mweb my bf3 updates is downloading at 30kbps on a 4 meg line. My internet speed is sucks not even half of the 4 meg being used. I have restarted my routor 2 times. What is going on?

tracert google.com

Tracing route to google.com [74.125.233.70]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms 192.168.1.1
2 294 ms 274 ms 300 ms 41-132-4-1.dsl.mweb.co.za [41.132.4.1]
3 173 ms 203 ms 194 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
4 238 ms 299 ms * 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
5 305 ms 299 ms 282 ms tengig0-0-0.vic-pr-1.mweb.co.za [197.80.4.141
6 189 ms 220 ms 205 ms 197-80-96-6.jhb.mweb.co.za [197.80.96.6]
7 252 ms 301 ms 259 ms 64.233.174.57
8 * 286 ms 282 ms jnb01s02-in-f6.1e100.net [74.125.233.70]

Trace complete.
 
kimbo said:
I will do so thank you
Click to expand...

After 5min shut down

Local:
Test conducted on 12 March 2013 09:39:52 PM
Download Speed: 206 kbps (25.8 KB/sec transfer rate)
Upload Speed: 409 kbps (51.1 KB/sec transfer rate)
Latency: 66 ms

International:
Test conducted on 12 March 2013 09:41:54 PM
Download Speed: 405 kbps (50.6 KB/sec transfer rate)
Upload Speed: 397 kbps (49.6 KB/sec transfer rate)
Latency: 232 ms

Tracing route to www.google.com [74.125.233.52]
over a maximum of 30 hops:

1 32 ms 31 ms 32 ms jnb01s01-in-f20.1e100.net [74.125.233.52]

Trace complete.

C:\Users\kimbo>tracert www.mybroadband.co.za

Tracing route to www.mybroadband.co.za [41.203.21.137]
over a maximum of 30 hops:

1 33 ms 33 ms 32 ms mybroadband.co.za [41.203.21.137]

Trace complete.

C:\Users\kimbo>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.244.69]
over a maximum of 30 hops:

1 211 ms 210 ms 210 ms bbc-vip114.telhc.bbc.co.uk [212.58.244.69]

Trace complete.
 
Last edited:
BlaZing said:
I am have problem with mweb my bf3 updates is downloading at 30kbps on a 4 meg line. My internet speed is sucks not even half of the 4 meg being used. I have restarted my routor 2 times. What is going on?

tracert google.com

Tracing route to google.com [74.125.233.70]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms 192.168.1.1
2 294 ms 274 ms 300 ms 41-132-4-1.dsl.mweb.co.za [41.132.4.1]
3 173 ms 203 ms 194 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
4 238 ms 299 ms * 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
5 305 ms 299 ms 282 ms tengig0-0-0.vic-pr-1.mweb.co.za [197.80.4.141
6 189 ms 220 ms 205 ms 197-80-96-6.jhb.mweb.co.za [197.80.96.6]
7 252 ms 301 ms 259 ms 64.233.174.57
8 * 286 ms 282 ms jnb01s02-in-f6.1e100.net [74.125.233.70]

Trace complete.
Click to expand...

Hi BlaZing

From the results of the traceroute, it points to a congested exchange you are connecting to. The 2nd hop is big and that normally points to a congested exchange issue.

I suggest contacting Telkom so that they can look into this from their side.
 
MWEB Guy said:
Lino - I can't give you my contacts :p

Just kidding. I don't know who you can speak to regarding that exchange. I think you will need to go through the correct channels to log a congestion check.
Click to expand...

Yay MWEB Guy is human with a sense of humor :p

Will start the process with Telkom tomorrow (shudders)

Btw Netflix aka streaming is working perfectly tonight
 
The internet has been giving me issues for the past few days. So much more sluggish than usual on all fronts.

Some results!

Local:

http://www.speedtest.net/result/2569444715.png

Test conducted on Wed Mar 13 00:02:06 2013

Download Speed: 113 kbps (14.1 KB/sec transfer rate)

Upload Speed: 394 kbps (49.3 KB/sec transfer rate)

Latency: 72 ms

traceroute to www.mweb.co.za (196.2.63.110), 64 hops max, 52 byte packets
1 192.168.1.254 (192.168.1.254) 4.244 ms 0.995 ms 0.938 ms
2 41-133-108-1.dsl.mweb.co.za (41.133.108.1) 11.921 ms 8.761 ms 11.902 ms
3 197-84-8-34.cpt.mweb.co.za (197.84.8.34) 12.446 ms 12.817 ms 11.644 ms
4 197-84-2-2.cpt.mweb.co.za (197.84.2.2) 13.279 ms 13.286 ms 12.730 ms
5 196.28.178.66 (196.28.178.66) 15.283 ms 15.060 ms 10.398 ms
6 cte-core-sw2.vwol.net (196.41.144.35) 12.498 ms 10.577 ms 11.461 ms
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 *

^ I gave up eventually...

PING www.mweb.co.za (196.2.63.110): 56 data bytes
64 bytes from 196.2.63.110: icmp_seq=0 ttl=122 time=12.939 ms
64 bytes from 196.2.63.110: icmp_seq=1 ttl=122 time=14.731 ms
64 bytes from 196.2.63.110: icmp_seq=2 ttl=122 time=13.586 ms
64 bytes from 196.2.63.110: icmp_seq=3 ttl=122 time=13.038 ms
64 bytes from 196.2.63.110: icmp_seq=4 ttl=122 time=15.062 ms
64 bytes from 196.2.63.110: icmp_seq=5 ttl=122 time=14.567 ms
64 bytes from 196.2.63.110: icmp_seq=6 ttl=122 time=12.869 ms
64 bytes from 196.2.63.110: icmp_seq=7 ttl=122 time=11.471 ms
64 bytes from 196.2.63.110: icmp_seq=8 ttl=122 time=24.201 ms
Request timeout for icmp_seq 9
64 bytes from 196.2.63.110: icmp_seq=10 ttl=122 time=11.985 ms
64 bytes from 196.2.63.110: icmp_seq=11 ttl=122 time=11.613 ms
64 bytes from 196.2.63.110: icmp_seq=12 ttl=122 time=13.872 ms
64 bytes from 196.2.63.110: icmp_seq=13 ttl=122 time=12.766 ms
64 bytes from 196.2.63.110: icmp_seq=14 ttl=122 time=12.533 ms
64 bytes from 196.2.63.110: icmp_seq=15 ttl=122 time=14.726 ms
64 bytes from 196.2.63.110: icmp_seq=16 ttl=122 time=14.202 ms
64 bytes from 196.2.63.110: icmp_seq=17 ttl=122 time=12.349 ms
64 bytes from 196.2.63.110: icmp_seq=18 ttl=122 time=15.150 ms
64 bytes from 196.2.63.110: icmp_seq=19 ttl=122 time=14.162 ms

--- www.mweb.co.za ping statistics ---
20 packets transmitted, 19 packets received, 5.0% packet loss
round-trip min/avg/max/stddev = 11.471/13.991/24.201/2.656 ms

Int:

http://www.speedtest.net/result/2569453372.png

Test conducted on Wed Mar 13 00:03:43 2013

Download Speed: 1067 kbps (133.4 KB/sec transfer rate)

Upload Speed: 146 kbps (18.3 KB/sec transfer rate)

Latency: 176 ms

traceroute www.apple.com
traceroute to e3191.c.akamaiedge.net (2.19.157.15), 64 hops max, 52 byte packets
1 192.168.1.254 (192.168.1.254) 1.800 ms 0.845 ms 0.945 ms
2 41-133-108-1.dsl.mweb.co.za (41.133.108.1) 10.880 ms 12.318 ms 11.565 ms
3 196-28-178-234.adsl.mweb.co.za (196.28.178.234) 13.126 ms 12.892 ms 11.677 ms
4 197-84-2-2.cpt.mweb.co.za (197.84.2.2) 12.711 ms 10.724 ms 12.641 ms
5 tengige0-7-0-2.12.cpt-p-2.mweb.co.za (196.28.178.114) 185.745 ms
tengige0-7-0-3.12.cpt-p-1.mweb.co.za (196.28.178.113) 164.414 ms
tengige0-0-0-2.11.cpt-p-2.mweb.co.za (196.28.178.98) 188.521 ms
6 197-84-4-32.cpt.mweb.co.za (197.84.4.32) 159.697 ms
197-84-4-195.cpt.mweb.co.za (197.84.4.195) 158.924 ms 158.597 ms
7 197-84-4-195.cpt.mweb.co.za (197.84.4.195) 159.875 ms
176.67.177.131 (176.67.177.131) 157.972 ms
197-84-4-195.cpt.mweb.co.za (197.84.4.195) 162.301 ms
8 176.67.177.133 (176.67.177.133) 159.319 ms
176.67.177.131 (176.67.177.131) 157.841 ms
176.67.177.133 (176.67.177.133) 161.326 ms
9 176.67.177.133 (176.67.177.133) 157.801 ms 158.810 ms *
10 195.66.236.168 (195.66.236.168) 170.134 ms * 169.320 ms
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 *

^ And again...

PING e3191.c.akamaiedge.net (92.123.45.15): 56 data bytes
64 bytes from 92.123.45.15: icmp_seq=0 ttl=53 time=189.466 ms
64 bytes from 92.123.45.15: icmp_seq=1 ttl=53 time=188.003 ms
64 bytes from 92.123.45.15: icmp_seq=2 ttl=53 time=186.996 ms
64 bytes from 92.123.45.15: icmp_seq=3 ttl=53 time=189.416 ms
64 bytes from 92.123.45.15: icmp_seq=4 ttl=53 time=188.811 ms
64 bytes from 92.123.45.15: icmp_seq=5 ttl=53 time=188.159 ms
64 bytes from 92.123.45.15: icmp_seq=6 ttl=53 time=186.357 ms
64 bytes from 92.123.45.15: icmp_seq=7 ttl=53 time=184.715 ms
64 bytes from 92.123.45.15: icmp_seq=8 ttl=53 time=187.654 ms
64 bytes from 92.123.45.15: icmp_seq=9 ttl=53 time=187.533 ms
64 bytes from 92.123.45.15: icmp_seq=10 ttl=53 time=186.236 ms
64 bytes from 92.123.45.15: icmp_seq=11 ttl=53 time=185.047 ms
64 bytes from 92.123.45.15: icmp_seq=12 ttl=53 time=187.785 ms
64 bytes from 92.123.45.15: icmp_seq=13 ttl=53 time=186.445 ms
64 bytes from 92.123.45.15: icmp_seq=14 ttl=53 time=214.718 ms
64 bytes from 92.123.45.15: icmp_seq=15 ttl=53 time=188.404 ms
64 bytes from 92.123.45.15: icmp_seq=16 ttl=53 time=186.612 ms
64 bytes from 92.123.45.15: icmp_seq=17 ttl=53 time=185.500 ms
64 bytes from 92.123.45.15: icmp_seq=18 ttl=53 time=188.162 ms
64 bytes from 92.123.45.15: icmp_seq=19 ttl=53 time=187.551 ms

--- e3191.c.akamaiedge.net ping statistics ---
20 packets transmitted, 20 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 184.715/188.678/214.718/6.112 ms


ADSL
Parameters
Downstream Upstream
SNR Margin 33.0 dB 15.5 dB
Line Attenuation 20.0 dB 10.5 dB
CRC Errors 0 0
Latency Unknown Unknown


I know some of this is probably considered "average" for a 1MB line, but the speedtests etc. have been consistently much better in the past? I've also noticed my average torrent download speed has dropped a bit, but that may just be due to shaping.
 
Over the past few days the internet has been super slow. Took my 5 minutes to open mybroadband.

Speedtest 1 - Download: 0.10Mbps
Speedtest 2 - Download: 0.14Mbps

What's wrong with the service now?

I am on a 2Mb Uncapped bundle.
 
Last edited:
Again last night after 10pm internet was crawlingly slow ;-(
 
Sigh, im having the most GOD aweful time trying to upgrade my account on mweb to a 2mb
uncapped sent in forms and everything on 20th of feb already and still nothing!

I have more than 1 account with mweb and i think its time to start moving them off, really
after a almost a month they still cant get their **** together to upgrade 1 line and an
account!
 
Dames said:
The internet has been giving me issues for the past few days. So much more sluggish than usual on all fronts.

Some results!

Local:

http://www.speedtest.net/result/2569444715.png

Test conducted on Wed Mar 13 00:02:06 2013

Download Speed: 113 kbps (14.1 KB/sec transfer rate)

Upload Speed: 394 kbps (49.3 KB/sec transfer rate)

Latency: 72 ms

traceroute to www.mweb.co.za (196.2.63.110), 64 hops max, 52 byte packets
1 192.168.1.254 (192.168.1.254) 4.244 ms 0.995 ms 0.938 ms
2 41-133-108-1.dsl.mweb.co.za (41.133.108.1) 11.921 ms 8.761 ms 11.902 ms
3 197-84-8-34.cpt.mweb.co.za (197.84.8.34) 12.446 ms 12.817 ms 11.644 ms
4 197-84-2-2.cpt.mweb.co.za (197.84.2.2) 13.279 ms 13.286 ms 12.730 ms
5 196.28.178.66 (196.28.178.66) 15.283 ms 15.060 ms 10.398 ms
6 cte-core-sw2.vwol.net (196.41.144.35) 12.498 ms 10.577 ms 11.461 ms
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 *

^ I gave up eventually...

PING www.mweb.co.za (196.2.63.110): 56 data bytes
64 bytes from 196.2.63.110: icmp_seq=0 ttl=122 time=12.939 ms
64 bytes from 196.2.63.110: icmp_seq=1 ttl=122 time=14.731 ms
64 bytes from 196.2.63.110: icmp_seq=2 ttl=122 time=13.586 ms
64 bytes from 196.2.63.110: icmp_seq=3 ttl=122 time=13.038 ms
64 bytes from 196.2.63.110: icmp_seq=4 ttl=122 time=15.062 ms
64 bytes from 196.2.63.110: icmp_seq=5 ttl=122 time=14.567 ms
64 bytes from 196.2.63.110: icmp_seq=6 ttl=122 time=12.869 ms
64 bytes from 196.2.63.110: icmp_seq=7 ttl=122 time=11.471 ms
64 bytes from 196.2.63.110: icmp_seq=8 ttl=122 time=24.201 ms
Request timeout for icmp_seq 9
64 bytes from 196.2.63.110: icmp_seq=10 ttl=122 time=11.985 ms
64 bytes from 196.2.63.110: icmp_seq=11 ttl=122 time=11.613 ms
64 bytes from 196.2.63.110: icmp_seq=12 ttl=122 time=13.872 ms
64 bytes from 196.2.63.110: icmp_seq=13 ttl=122 time=12.766 ms
64 bytes from 196.2.63.110: icmp_seq=14 ttl=122 time=12.533 ms
64 bytes from 196.2.63.110: icmp_seq=15 ttl=122 time=14.726 ms
64 bytes from 196.2.63.110: icmp_seq=16 ttl=122 time=14.202 ms
64 bytes from 196.2.63.110: icmp_seq=17 ttl=122 time=12.349 ms
64 bytes from 196.2.63.110: icmp_seq=18 ttl=122 time=15.150 ms
64 bytes from 196.2.63.110: icmp_seq=19 ttl=122 time=14.162 ms

--- www.mweb.co.za ping statistics ---
20 packets transmitted, 19 packets received, 5.0% packet loss
round-trip min/avg/max/stddev = 11.471/13.991/24.201/2.656 ms

Int:

http://www.speedtest.net/result/2569453372.png

Test conducted on Wed Mar 13 00:03:43 2013

Download Speed: 1067 kbps (133.4 KB/sec transfer rate)

Upload Speed: 146 kbps (18.3 KB/sec transfer rate)

Latency: 176 ms

traceroute www.apple.com
traceroute to e3191.c.akamaiedge.net (2.19.157.15), 64 hops max, 52 byte packets
1 192.168.1.254 (192.168.1.254) 1.800 ms 0.845 ms 0.945 ms
2 41-133-108-1.dsl.mweb.co.za (41.133.108.1) 10.880 ms 12.318 ms 11.565 ms
3 196-28-178-234.adsl.mweb.co.za (196.28.178.234) 13.126 ms 12.892 ms 11.677 ms
4 197-84-2-2.cpt.mweb.co.za (197.84.2.2) 12.711 ms 10.724 ms 12.641 ms
5 tengige0-7-0-2.12.cpt-p-2.mweb.co.za (196.28.178.114) 185.745 ms
tengige0-7-0-3.12.cpt-p-1.mweb.co.za (196.28.178.113) 164.414 ms
tengige0-0-0-2.11.cpt-p-2.mweb.co.za (196.28.178.98) 188.521 ms
6 197-84-4-32.cpt.mweb.co.za (197.84.4.32) 159.697 ms
197-84-4-195.cpt.mweb.co.za (197.84.4.195) 158.924 ms 158.597 ms
7 197-84-4-195.cpt.mweb.co.za (197.84.4.195) 159.875 ms
176.67.177.131 (176.67.177.131) 157.972 ms
197-84-4-195.cpt.mweb.co.za (197.84.4.195) 162.301 ms
8 176.67.177.133 (176.67.177.133) 159.319 ms
176.67.177.131 (176.67.177.131) 157.841 ms
176.67.177.133 (176.67.177.133) 161.326 ms
9 176.67.177.133 (176.67.177.133) 157.801 ms 158.810 ms *
10 195.66.236.168 (195.66.236.168) 170.134 ms * 169.320 ms
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 *

^ And again...

PING e3191.c.akamaiedge.net (92.123.45.15): 56 data bytes
64 bytes from 92.123.45.15: icmp_seq=0 ttl=53 time=189.466 ms
64 bytes from 92.123.45.15: icmp_seq=1 ttl=53 time=188.003 ms
64 bytes from 92.123.45.15: icmp_seq=2 ttl=53 time=186.996 ms
64 bytes from 92.123.45.15: icmp_seq=3 ttl=53 time=189.416 ms
64 bytes from 92.123.45.15: icmp_seq=4 ttl=53 time=188.811 ms
64 bytes from 92.123.45.15: icmp_seq=5 ttl=53 time=188.159 ms
64 bytes from 92.123.45.15: icmp_seq=6 ttl=53 time=186.357 ms
64 bytes from 92.123.45.15: icmp_seq=7 ttl=53 time=184.715 ms
64 bytes from 92.123.45.15: icmp_seq=8 ttl=53 time=187.654 ms
64 bytes from 92.123.45.15: icmp_seq=9 ttl=53 time=187.533 ms
64 bytes from 92.123.45.15: icmp_seq=10 ttl=53 time=186.236 ms
64 bytes from 92.123.45.15: icmp_seq=11 ttl=53 time=185.047 ms
64 bytes from 92.123.45.15: icmp_seq=12 ttl=53 time=187.785 ms
64 bytes from 92.123.45.15: icmp_seq=13 ttl=53 time=186.445 ms
64 bytes from 92.123.45.15: icmp_seq=14 ttl=53 time=214.718 ms
64 bytes from 92.123.45.15: icmp_seq=15 ttl=53 time=188.404 ms
64 bytes from 92.123.45.15: icmp_seq=16 ttl=53 time=186.612 ms
64 bytes from 92.123.45.15: icmp_seq=17 ttl=53 time=185.500 ms
64 bytes from 92.123.45.15: icmp_seq=18 ttl=53 time=188.162 ms
64 bytes from 92.123.45.15: icmp_seq=19 ttl=53 time=187.551 ms

--- e3191.c.akamaiedge.net ping statistics ---
20 packets transmitted, 20 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 184.715/188.678/214.718/6.112 ms


ADSL
Parameters
Downstream Upstream
SNR Margin 33.0 dB 15.5 dB
Line Attenuation 20.0 dB 10.5 dB
CRC Errors 0 0
Latency Unknown Unknown


I know some of this is probably considered "average" for a 1MB line, but the speedtests etc. have been consistently much better in the past? I've also noticed my average torrent download speed has dropped a bit, but that may just be due to shaping.
Click to expand...


Hi Dames

Just for a comparison can you setup your router with Telkoms guest details and do a speed test on www.saix.net

Username: guest@telkomadsl
Password: guest
 
jarrodr said:
Over the past few days the internet has been super slow. Took my 5 minutes to open mybroadband.

Speedtest 1 - Download: 0.10Mbps
Speedtest 2 - Download: 0.14Mbps

What's wrong with the service now?

I am on a 2Mb Uncapped bundle.
Click to expand...

Hi jarrodr,

Send me your MWEB details so that I can have a look into this.
 
Deep78 said:
Sigh, im having the most GOD aweful time trying to upgrade my account on mweb to a 2mb
uncapped sent in forms and everything on 20th of feb already and still nothing!

I have more than 1 account with mweb and i think its time to start moving them off, really
after a almost a month they still cant get their **** together to upgrade 1 line and an
account!
Click to expand...

Hi Deep78

That does not sound good at all.

Send me your MWEB details and I will follow up this to you.
 
Youtube is MIA again...

Anything that can be done? Need to view some things for work.
 
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