MWEB Uncapped ADSL Feedback - Part 2

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My connection has been totally screwed up today. On and off constantly since this morning, and incredibly slow when available.

Here are trace routes to the US, UK and Google:

UK trace route said:
C:\WINDOWS\system32>tracert www.virginmedia.co.uk

Tracing route to www.virginmedia.co.uk [212.250.162.12]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms * 7 ms 41-133-132-1.dsl.mweb.co.za [41.133.132.1]
3 33 ms 33 ms 32 ms te1-1-0.505.cpt-ipc-1.mweb.co.za [196.28.178.178]
4 33 ms 32 ms 33 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 173 ms * 172 ms TenGigE0-0-0-2.11.cpt-p-2.mweb.co.za [196.28.178.98]
6 177 ms 179 ms 178 ms 197-84-4-195.cpt.mweb.co.za [197.84.4.195]
7 205 ms 203 ms 204 ms 176.67.177.131
8 178 ms * 177 ms xe-8-1-0.edge3.London1.Level3.net [195.50.124.133]
9 179 ms 183 ms 180 ms NTL-INCORPO.edge3.London1.Level3.net [195.50.91.70]
10 202 ms 249 ms 205 ms winn-bb-1b-ae1-0.network.virginmedia.net [62.253.185.202]
11 * * * Request timed out.
12 * 181 ms 182 ms git-dmz4-css-4b-vip07.network.virginmedia.net [212.250.162.12]

Trace complete.
Click to expand...

US trace route said:
C:\WINDOWS\system32>tracert www.cracked.com

Tracing route to gp1.wac.edgecastcdn.net [93.184.220.20]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 7 ms 7 ms 41-133-132-1.dsl.mweb.co.za [41.133.132.1]
3 * 25 ms 25 ms te1-1-0.505.cpt-ipc-1.mweb.co.za [196.28.178.178]
4 25 ms 25 ms 25 ms 197-84-3-2.cpt.mweb.co.za [197.84.3.2]
5 173 ms * 173 ms TenGigE0-7-0-3.12.cpt-p-1.mweb.co.za [196.28.178.113]
6 172 ms 171 ms * 197-84-4-32.cpt.mweb.co.za [197.84.4.32]
7 * 174 ms 171 ms 197-84-4-195.cpt.mweb.co.za [197.84.4.195]
8 200 ms 198 ms 196 ms 176.67.177.131
9 197 ms 199 ms * 176.67.177.133
10 170 ms 170 ms 170 ms 195.66.236.62
11 162 ms 163 ms 163 ms 93.184.220.20

Trace complete.
Click to expand...

Google ping said:
C:\WINDOWS\system32>ping www.google.com

Pinging www.google.com [74.125.233.80] with 32 bytes of data:
Request timed out.
Request timed out.
Reply from 74.125.233.80: bytes=32 time=39ms TTL=53
Request timed out.

Ping statistics for 74.125.233.80:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
Approximate round trip times in milli-seconds:
Minimum = 39ms, Maximum = 39ms, Average = 39ms
Click to expand...

Google trace route said:
C:\WINDOWS\system32>tracert www.google.com

Tracing route to www.google.com [74.125.233.82]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 8 ms 7 ms 41-133-132-1.dsl.mweb.co.za [41.133.132.1]
3 33 ms 33 ms 32 ms te1-1-0.505.cpt-ipc-1.mweb.co.za [196.28.178.178]
4 33 ms * 33 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 * * 55 ms tengige0-0-0-2.11.cpt-p-1.mweb.co.za [196.28.178.97]
6 59 ms * 55 ms tengig0-0-0-0.vic-p-2.mweb.co.za [197.84.4.35]
7 55 ms 55 ms 55 ms tengig0-7-0-0.vic-p-1.mweb.co.za [197.84.4.37]
8 53 ms * 53 ms tengig0-0-0.vic-pr-1.mweb.co.za [197.80.4.141]
9 46 ms 46 ms * 197-80-96-6.jhb.mweb.co.za [197.80.96.6]
10 47 ms 47 ms 47 ms 64.233.174.57
11 * 47 ms 47 ms jnb01s02-in-f18.1e100.net [74.125.233.82]

Trace complete.
Click to expand...

Speed tests are impossible. My browser won't even load them, and on my phone I get speeds less than 100kbps before a connection error appears. Router has been reset many times today.


Edit: Fired up my capped Afrihost account and suddenly the internet works. Hardly as well as it should, but at least it's something.

Little over 1mb on a line syncing at 6mb:
2575662560.png


Google trace route on Afrihost said:
C:\WINDOWS\system32>tracert www.google.com

Tracing route to www.google.com [74.125.233.80]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 8 ms 8 ms 105-236-8-129-esr-lo.mtnbusiness.co.za [105.236.8.129]
3 28 ms 26 ms 29 ms ipc-send-tb-3a.mtnbusiness.net [41.181.53.214]
4 18 ms 19 ms 18 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28]
5 * 19 ms 20 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 62 ms 54 ms 54 ms ct-nt-1--rb-nt-1-a.mtnns.net [196.44.31.66]
7 54 ms 55 ms 55 ms 41.181.139.109
8 48 ms 49 ms 48 ms 72.14.194.74
9 48 ms 48 ms 48 ms 64.233.174.57
10 101 ms 73 ms 73 ms jnb01s02-in-f16.1e100.net [74.125.233.80]

Trace complete.
Click to expand...
 
Last edited:
Is MWEB's JHB IPC FUBAR? I initially thought it was my exchange, but the issue seems to be at the IPC according to my Trace Route.

Also according the m3h's speedtest results he is close to Midrand which feeds off the JHB IPC.

My deduction: MWEB's JHB IPC has tanked.

Trace Route:

Code: 
c:\>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.244.71]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     7 ms     6 ms     5 ms  41-133-78-1.dsl.mweb.co.za [41.133.78.1]
  3   355 ms   350 ms   343 ms  197-80-4-186.jhb.mweb.co.za [197.80.4.186]
  4   368 ms   367 ms   375 ms  vl-92.vic-hscore-2.mweb.co.za [196.22.189.3]
  5   569 ms   571 ms   575 ms  tengig0-7-0-2.12.vic-p-2.mweb.co.za [196.22.169.242]
  6   550 ms   549 ms   541 ms  pos0-3-0-0.lon-up-1.mweb.co.za [197.80.5.9]
  7   589 ms   599 ms   594 ms  176.67.177.131
  8   557 ms   560 ms   571 ms  xe-8-1-0.edge3.London1.Level3.net [195.50.124.133]
  9   573 ms   579 ms   585 ms  vl-3602-ve-226.csw2.London1.Level3.net [4.69.166.149]
 10     *        *        *     Request timed out.
 11   548 ms   549 ms   558 ms  BBC-TECHNOL.edge4.London1.Level3.net [212.113.14.222]
 12     *        *        *     Request timed out.
 13   546 ms   532 ms   525 ms  ae0.er01.telhc.bbc.co.uk [132.185.254.109]
 14   555 ms   561 ms   561 ms  132.185.255.148
 15   525 ms   523 ms   535 ms  bbc-vip116.telhc.bbc.co.uk [212.58.244.71]

Trace complete.

Speedtest:

http://www.speedtest.net/result/2575723312.png
 
yea similar results here in Primrose,

Getting over 300ms to local sites like mybroadband.
 
http://www.mweb.co.za/helpcentre/NetworkStatusNotices.aspx

Click on other. MWEB is aware of the problem.

Outage Num:14893
MWEB IPC outage affecting All Regions
MWEB IPC services in the following area may be Slow : All Regions : All members may experience slow international browsing and email.
Start Date:2013-03-15 15:53:08
End Date:
Status:Open
Click to expand...

Seems its not just JHB according to the posting.
 
Hi All, we can confirm that our JHB ADSL network is running at reduced capacity due to a link failure, so things might be a bit slow at the moment.
Our engineers are working hard on getting it fixed.
 
MWEB Guy said:
Hi All, we can confirm that our JHB ADSL network is running at reduced capacity due to a link failure, so things might be a bit slow at the moment.
Our engineers are working hard on getting it fixed.
Click to expand...

Seems to be fixed, for me at least.
 
its not only JHB, i'm in cape town and just took 7 mins to load this forum, both local and intl crawling badly
 
Hi All, I'm glad to announce that the slow access in JHB has now been resolved :-)
 
ya real slow :( here in Worcester

using my backup acc now :P

i candled my acc on the 4th of this month and i got a sms saying it will end the 30/04/2013 why in April
cant it end this month?
 
sybertiger said:
ya real slow :( here in Worcester

using my backup acc now :P

i candled my acc on the 4th of this month and i got a sms saying it will end the 30/04/2013 why in April
cant it end this month?
Click to expand...

Hi sybertiger

Please be advised that it is a 1 calendar month notice period.
 
Bryn26 said:
My connection has been totally screwed up today. On and off constantly since this morning, and incredibly slow when available.

Here are trace routes to the US, UK and Google:









Speed tests are impossible. My browser won't even load them, and on my phone I get speeds less than 100kbps before a connection error appears. Router has been reset many times today.


Edit: Fired up my capped Afrihost account and suddenly the internet works. Hardly as well as it should, but at least it's something.

Little over 1mb on a line syncing at 6mb:
2575662560.png
Click to expand...

Hi Bryn26

Please PM me your MWEB account details if you are still encountering speed issues.
 
Same problem here this last week. My 4MB Uncapped has been dog slow. Most speedtests run at 1.07Mbps down and 0.30Mbps up with a ping of 80... to a local server. SAIX Speed test yields no better nor does the MWEB speedtest.

I phoned MWEB's call center today and the lady on the phone said there seemed to be no issues on the account, and because its the premium uncapped with MWEB handling the ADSL line, there was no throttling in place...

The speedtests are horrible, my gaming ping starts awesome and just degrades slowly, local and international wise, which is just unacceptable. They tried a port reset but that didnt help much. When I got home the speedtests improved to 2.5Mbps but have now degraded below 1Mbps again. I have tried 3 different modems, flushed everything, reconfigured the modem from scratch, tried new phone cables, other PC's and nada. Trace Routes also time out after a while or the latency is impossible.

Had nothing but great service from MWEB but now it seems a number of people are having issues. Im not sure if this is a Telkom issue or an MWEB issue but it is frustrating. Literally 1 week ago I was getting 450k solid and latency was 100%... now its like being on dial-up...

Logged into WoW... started with a ping of 165 which is my norm... and I have watched it slowly climb to 450 now... and there is NOTHING else on the network, nothing downloading, and a friend next door on the same exchange with Afrihost sitting with his ping stable at 200....

Why MWEB why...
 
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