MWEB Uncapped ADSL Feedback - Part 3

techead said:
I am an online gamer. I also use Steam, and Netflix.

Over the past 5 months, I averaged 107GB/month on a 4mb line.

what will the threshold be on this 6mb standard line?

Cheers
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Ah, thanks for the information.

On the Standard 6Mb uncapped package, the threshold is in the region of 150Gb, based on the 30 day rolling window period.
 
MWEB Guy said:
Ah, thanks for the information.

On the Standard 6Mb uncapped package, the threshold is in the region of 150Gb, based on the 30 day rolling window period.
Click to expand...

That is quite acceptable for me. Would it be possible to get a trial account even for a couple of hours, so I can check routes to EU for my gaming. Along with download speeds during off-peak hours, and Netflix performance in the evening +-8pm
 
Hi There,

For the last 3months or so we have been having major speed issues with MWEB business, we have a 10mb synced line with Telkom, on good days we have had speeds of 7.56mbps but our average speed is 3.56mbps // Telkom inform us that the line is 100% at 10mb, Mweb tell us its Telkom. also when i try to call for tech help or router issues, i am waiting for 25/35min for a call agent to answer! this is for Business clients???? when i try call the normal Mweb tech support number which is not for business users they answer within 5/6min always !!! i do not understand why us business users would pay a higher rate for this terrible service? All in All - business uncapped adsl data with Mweb gives you slow speeds (throttled, they say its not??) and terrible tech support.

I do not recommend Mweb for a business data provider!
 
techead said:
That is quite acceptable for me. Would it be possible to get a trial account even for a couple of hours, so I can check routes to EU for my gaming. Along with download speeds during off-peak hours, and Netflix performance in the evening +-8pm
Click to expand...

Trial accounts are only for new clients.

If you don't have an existing MWEB account, please inbox me your preferred contact details and I will have someone call you regarding the trial account
 
TyChi said:
Hi There,

For the last 3months or so we have been having major speed issues with MWEB business, we have a 10mb synced line with Telkom, on good days we have had speeds of 7.56mbps but our average speed is 3.56mbps // Telkom inform us that the line is 100% at 10mb, Mweb tell us its Telkom. also when i try to call for tech help or router issues, i am waiting for 25/35min for a call agent to answer! this is for Business clients???? when i try call the normal Mweb tech support number which is not for business users they answer within 5/6min always !!! i do not understand why us business users would pay a higher rate for this terrible service? All in All - business uncapped adsl data with Mweb gives you slow speeds (throttled, they say its not??) and terrible tech support.

I do not recommend Mweb for a business data provider!
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Afternoon TyChi, please note that the line profile does not mean that is what the line is syncing at. We have this debate often.

Please provide me the account and preferred contact details via private message and I will have someone call you.
 
MWEB Guy said:
Trial accounts are only for new clients.

If you don't have an existing MWEB account, please inbox me your preferred contact details and I will have someone call you regarding the trial account
Click to expand...

Hi

I was an MWEB client many many years ago when uncapped was first around. I have since got married, and moved house, and telephone numbers.

I suspect that my name/ID will still be in the system, will I qualify for a 6mb trial account in this case?

edit : I sent you PM with details
 
Last edited:
techead said:
Hi

I was an MWEB client many many years ago when uncapped was first around. I have since got married, and moved house, and telephone numbers.

I suspect that my name/ID will still be in the system, will I qualify for a 6mb trial account in this case?

edit : I sent you PM with details
Click to expand...

Thanks for your details.

You should receive a call from us in due course. ;)
 
once more question. those trial accounts on your website (1mb and 4mb) which I cannot access due to your system picking up my ID number as an "existing client"

are those standard account or premium accounts?
 
techead said:
once more question. those trial accounts on your website (1mb and 4mb) which I cannot access due to your system picking up my ID number as an "existing client"

are those standard account or premium accounts?
Click to expand...

It should be premium accounts, good point though. Not sure if we are offering a 6MB account trial.
 
Morning MWEB Guy

I received a call from you guys last night. I was informed that due to my previous account I had with you guys, back in early 2010, I am not allowed to have a 6mb trial account. Apparently my usage was too high back then. So even though I told them very nicely, that I am no longer a high usage client, and that I will only consume at absolute most 150GB in a month, I am still denied access.

Im a bit peeved :mad:

I have been advised that I can only get a business package or a premium package based on my previous usage patterns.

I think this is really out of line. Your thoughts?
 
techead said:
Morning MWEB Guy

I received a call from you guys last night. I was informed that due to my previous account I had with you guys, back in early 2010, I am not allowed to have a 6mb trial account. Apparently my usage was too high back then. So even though I told them very nicely, that I am no longer a high usage client, and that I will only consume at absolute most 150GB in a month, I am still denied access.

Im a bit peeved :mad:

I have been advised that I can only get a business package or a premium package based on my previous usage patterns.

I think this is really out of line. Your thoughts?
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Morning techead

Eish! I understand what you are saying. You know what...let me see what I can do from my side ;)

I will keep you posted.
 
MWEB Guy said:
Morning techead

Eish! I understand what you are saying. You know what...let me see what I can do from my side ;)

I will keep you posted.
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Like I said yesterday, the heaviest month Ive had in the last 5 months was 124GB. That was an exception.

Im not even saying that I WILL take the account.. lol I just want to TRY the 6MB standard package.

yoh what a mission lol
 
@Mwebguy , I sent you a PM on the 1st of the month (Which was a Sunday , so your small print probably states that cancellations can only be processed during work days which is utter BS) , which by you replied to send the cancellation form , I did that from my Gmail account , but did not get an auto reply. Sent another mail from my work email on the 4th , with proof that I sent the email on the 1st , now due to YOUR companies archaic system of processing cancellations through email , I am being told by your support people that my cancellation is only effective end of NEXT month. I find this unacceptable , and have already cancelled my debit order , so for all intense purposes my account is cancelled end of December.
 
djtzar said:
@Mwebguy , I sent you a PM on the 1st of the month (Which was a Sunday , so your small print probably states that cancellations can only be processed during work days which is utter BS) , which by you replied to send the cancellation form , I did that from my Gmail account , but did not get an auto reply. Sent another mail from my work email on the 4th , with proof that I sent the email on the 1st , now due to YOUR companies archaic system of processing cancellations through email , I am being told by your support people that my cancellation is only effective end of NEXT month. I find this unacceptable , and have already cancelled my debit order , so for all intense purposes my account is cancelled end of December.
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Morning djtzar

Please PM me the reference number received from the mail you sent on the 4th December so that I can look into this from our side.
 
techead said:
Like I said yesterday, the heaviest month Ive had in the last 5 months was 124GB. That was an exception.

Im not even saying that I WILL take the account.. lol I just want to TRY the 6MB standard package.

yoh what a mission lol
Click to expand...

I believe you were contacted and that you have a trial account setup as well.

Please let me know if you require any further assistance :)
 
MWEB Guy said:
I believe you were contacted and that you have a trial account setup as well.

Please let me know if you require any further assistance :)
Click to expand...

Hi

i am borrowing a friends 4mb trial account. This is actually of no use to me, as its a premium account, and its 4mb.

I would like to test the 6mb speeds, as well a compare routing on the standard account.

I was called now, to let me know that the "abuse flag" has been removed from my account. Though they could still not tell me what exactly this was for, ie. the amount that I downloaded 3 years ago.

I was also informed that a 6mb standard trial account is not available. So this has been a complete waste of my time then. Why wasnt I just told from the start that a 6MB standard trial account is not available?

To users on this forum,

Is there anyone who has a 6MB standard account? Could you please let me know? I have some questions regarding routing, and if it would at all be possible to test for 1 evening. No heavy downloading, and ofc I will supply you with MY current ISP account details in return so we can both remain up and running.
 
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