MWEB Uncapped ADSL Feedback - Part 3

Shows you whether you have uncapped or capped Mweb is taking your money in return for a sh***t internet.
 
People get throttled from 4096 to 256? Seriously?
Exactly for that reason I can not understand how people wants to support a company like this.
 
Mweb is over subscribed that what is happening here, same with Cell c, make their prices cheap now they can't handle the LOAD
 
vaaitjie said:
Mweb is over subscribed that what is happening here, same with Cell c, make their prices cheap now they can't handle the LOAD
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And still they had a Groupon 2days ago that gives you a discount off their products.
 
So as i have said before i emailed all MWeb's email address and A guy called Richard Replied I'm going to start with reposting his reply to the question of what the parameters stated in the abuse email are and then the conversation that followed over the course of the weeks since...
Mweb's Initial Reply:
Good day

We do not believe that it is in keeping with the spirit of our uncapped products to outline a set of rules for all customers to follow, or to specify bandwidth/data limits per day/week/month. The limits have been carefully selected to manage on the small percentage of users abusing the products.

As such we have elected not to publish any specific thresholds. Firstly as we know that making these limits public empowers abusers with methods to circumvent the rules and makes them less effective and secondly because this affects less than 3% of our client base and we don’t think that the other 97% should have to concern themselves with a limit they are unlikely to ever reach.

Kind regards
Richard Vice
Security & Abuse Administrator
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My reply to that email:
To Richard Vice

Thank you for the reply Richard. I do have some follow up questions...

Firstly, how if i am using approximately a 3rd of what my line could do am i an abuser? (88Gb Average a month, on a 1mb, maxed could be easily +-230Gb)
Secondly, how are we supposed to limit ourselves to a unknown limit while still making your products worth out while(value for money)?
Thirdly, as i have never received a warning before and clearly are not in the group of users downloading 1.5tb (as in your CEO's press release) why have i received this warning?
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His reply 9 days later (after me resending it after day 6):
Good day Bruce

The email you received was to notify you that, based on your usage trends in recent months, it is highly likely that you will affected by the new automated temporary speed limits we are putting in place to limit abuse on our network.

The exact figures, thresholds etc. are not published nor have they been made known to any staff members or the Abuse Team who are not involved in the management or implementation of this process.

Kind regards
Richard Vice
Security & Abuse Administrator
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My reply:
So i should pay for a product that i can't use to a 3rd of it's capacity? And "can't" be told to what fraction of it i "can" use?
Also, you state: "The exact figures, thresholds etc. are not published nor have they been made known to any staff members or the Abuse Team who are not involved in the management or implementation of this process." Please give the contact details of someone who *IS* involved in the management or implementation of this process.
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His reply today:
Good day

Abuse and Security cannot enter into discussion regarding this process and there is no person within MWEB who can provide you with any further information regarding this process.

Kind regards
Richard Vice
Security & Abuse Administrator
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So clearly Mweb isn't in control and they have been ordered to by Naspers, or they once more lying through the skin of their teeth.:mad:
 
MWEB Guy said:
Morning Pada

I checked the account and you are on the standard uncapped package. Currently, the account is being throttled. Throttling will be based on the average usage in a 30 day rolling window.

You changed from the Premium uncapped ADSL package to the Standard uncapped ADSL package from the beginning of August. The reason you got the email was because you were still on the Premium uncapped ADSL package and the usage was taken from a few months ago. The email won't apply to you as you are on the Standard uncapped ADSL package.
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So I was right when I stated I was throttled, you stated recently as a reply that I am not throttled as no one are throttled as the throttling will only be in effect from 1 September. You are outright liars now caught out in the act and confirmed by you.
 
MWEB Guy said:
Morning Gomzee69

There could be various things that could affect your speed. Please PM me the MWEB email address or username so that I can do a few checks on our side and assist you further.

Also, when running the speedtest, is there any active traffic running in the background?
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With the main reason possibly Mweb's AUP.
 
*Update: Neotel has provided the exact thresholds it will be using for its fair use policy:

134GB at 1Mbps (throttled to 512kbps thereafter)
268GB at 2Mbps (throttled to 1Mbps thereafter)
671GB at 5Mbps (throttled to 2.5Mbps thereafter)
1,324GB at 10Mbps (throttled to 5Mbps thereafter)

http://www.moneyweb.co.za/moneyweb-technology-news/neotel-uncapped-lte-launched

What is so difficult about that MWEB?
 
mister said:
*Update: Neotel has provided the exact thresholds it will be using for its fair use policy:

134GB at 1Mbps (throttled to 512kbps thereafter)
268GB at 2Mbps (throttled to 1Mbps thereafter)
671GB at 5Mbps (throttled to 2.5Mbps thereafter)
1,324GB at 10Mbps (throttled to 5Mbps thereafter)

http://www.moneyweb.co.za/moneyweb-technology-news/neotel-uncapped-lte-launched

What is so difficult about that MWEB?
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That's more than fair on Neotel's part. I got a warning letter in May for doing 400GB but my average is 200GB, if MWEB said "hey buddy, don't do more than 350GB a month or we'll strangle your line down to 2MBit" I could live with that but the unknown thing doesn't appeal to me. MWEB: Schrodinger's Cap :D:D:D
 
Seriously said:
So I was right when I stated I was throttled, you stated recently as a reply that I am not throttled as no one are throttled as the throttling will only be in effect from 1 September. You are outright liars now caught out in the act and confirmed by you.
Click to expand...

Good day Seriously

I think you are misunderstanding everything. Our Standard uncapped shaped ADSL packages has been throttled since launch. Nothing has changed regarding the package.

The Premium uncapped shaped ADSL packages are completely different. The letter receive states that as of the 1st September this will take effect, this is only for the heavy users. Previous discretionary methods such as sending warnings to heavy using customers have not proved to be effective in managing this behavior and enforcing our AUP will automate this.
 
mister said:
*Update: Neotel has provided the exact thresholds it will be using for its fair use policy:

134GB at 1Mbps (throttled to 512kbps thereafter)
268GB at 2Mbps (throttled to 1Mbps thereafter)
671GB at 5Mbps (throttled to 2.5Mbps thereafter)
1,324GB at 10Mbps (throttled to 5Mbps thereafter)

http://www.moneyweb.co.za/moneyweb-technology-news/neotel-uncapped-lte-launched

What is so difficult about that MWEB?
Click to expand...

Another one for the list; mweb's unethical practices continues....
 
Hi MWEB Guy

No, there was no traffic at all running in the back ground (no automatic updates etc.) while i did the tests.

This is not just a once off night for bad service. I have been getting these results for the past couple months.

Its getting to the point of dissatisfaction and regret being with MWEB.

(In response to previous reply above)
 
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Hi MWEB Guy,

Can you please confirm that our line has been migrated to Telkom? That was awfully quick...
 
Gomzee69 said:
Hi MWEB Guy

No, there was no traffic at all running in the back ground (no automatic updates etc.) while i did the tests.

This is not just a once off night for bad service. I have been getting these results for the past couple months.

Its getting to the point of dissatisfaction and regret being with MWEB.

(In response to previous reply above)
Click to expand...


Provide me with a trace route to a local and international site.
 
Previous discretionary methods such as sending warnings to heavy using customers have not proved to be effective in managing this behavior and enforcing our AUP will automate this.[/QUOTE]

Funny thing is I never secieved any of this. Firs time I ever got any warning was now. Othmer funny thing is I also canceled my dstv.
just saying read into that what you will.
 
MWEB Guy, still waiting for someone to phone me re the PM issue.

Also, been waiting for Accounts / Builling department to answer their phone, been waiting for 10mins now....

Edit: Okay, eventually got through, downgraded to 1GB, must say the guy was really friendly and quick, thumbsup!
 
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MWEB Guy said:
< SNIP >
Click to expand...

Kindly provide us these limits. You keep on saying keep withing the limits, but you forget to give us the limits.

If you need an example this might help:

134GB at 1Mbps (throttled to 512kbps thereafter)
268GB at 2Mbps (throttled to 1Mbps thereafter)
671GB at 5Mbps (throttled to 2.5Mbps thereafter)
1,324GB at 10Mbps (throttled to 5Mbps thereafter)
Click to expand...

ISPs that had rolling windows with clear limits: (Of course there is others who also had their limits clarified...)

Some of those "1.5TB" abusers:


IMHO I agree with DJ... and mweb should be boycotted as much as possible. They much like Microsoft with the xbox one wants you to just stomach it because it is good for you.
 
MWEB Guy said:
Good day Seriously

I think you are misunderstanding everything. Our Standard uncapped shaped ADSL packages has been throttled since launch. Nothing has changed regarding the package.

The Premium uncapped shaped ADSL packages are completely different. The letter receive states that as of the 1st September this will take effect, this is only for the heavy users. Previous discretionary methods such as sending warnings to heavy using customers have not proved to be effective in managing this behavior and enforcing our AUP will automate this.
Click to expand...

No misunderstanding here mate that's why I canceled. It's those that remain with Mweb that misunderstands the [-]Naspers[/-]Mweb's dubious ways.
 
Anyone unable to auth? Line is up but can't connect...

OK can connect now but can't ping anything
 
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