Thanks, got a call from MWeb and package change set for 1st March.
-
Join the MyBroadband community
South Africa’s biggest forum. Discuss, discover, and connect with thousands of members.
-
Question of the Day: If you were buying a TV today, which brand would you choose?
MWEB Uncapped ADSL Feedback - Part 3
- Thread starter scienide
- Start date
Thanks, got a call from MWeb and package change set for 1st March.
SpleenPoker
Well-Known Member
Something so very wrong with international right now wow
- Joined
- Apr 13, 2010
- Messages
- 10,689
- Reaction score
- 7
Hi
There no reported issues at the moment with international traffic.
Let me know if the issue persist on your side.
deathburst
Well-Known Member
Good evening, what is the soft cap on the 6mb uncapped accounts?
- Joined
- Apr 13, 2010
- Messages
- 10,689
- Reaction score
- 7
I've been feeling like my browsing and streaming has been a little slow the last few days but only did a speed test now and found this. I have a 2Mbps uncapped line with Telkom but a 4Mbps uncapped account with MWeb. Previously was getting 1.8Mbps, which is obviously more as it should be.
Attachments
Last edited:
DreamKing
Honorary Master
Your Latest Results
Last Result:
Download Speed: 27 kbps (3.4 KB/sec transfer rate)
Upload Speed: 185 kbps (23.1 KB/sec transfer rate)
Latency: 245 ms
11/2/2015 AM 5:08:15
nice.......
Last Result:
Download Speed: 27 kbps (3.4 KB/sec transfer rate)
Upload Speed: 185 kbps (23.1 KB/sec transfer rate)
Latency: 245 ms
11/2/2015 AM 5:08:15
nice.......
DreamKing
Honorary Master
I think if mweb is not going to remove that so called "Throttled in 30 days" policy, I will cancel it soon. very very soon.
- Joined
- Apr 13, 2010
- Messages
- 10,689
- Reaction score
- 7
Your Latest Results
Last Result:
Download Speed: 27 kbps (3.4 KB/sec transfer rate)
Upload Speed: 185 kbps (23.1 KB/sec transfer rate)
Latency: 245 ms
11/2/2015 AM 5:08:15
nice.......
Morning DreamKing, the threshold on the 2Mbps standard package is approximately 70GB.
Have you considered moving to one of our Premium packages?
This should allow you more wiggle room from a threshold perspective
- Joined
- Apr 13, 2010
- Messages
- 10,689
- Reaction score
- 7
Morning Dubes, there may be an issue with your account.
I am liaising with our engineers and will provide you feedback in due course.
Please bear with me.
DreamKing
Honorary Master
the problem is you should not "throttle" the speed below the dialup speed. that is the same as you just cut me off. What is about "uncapped"? You should say "70G download package" rather than "uncapped 2M". this is because after 70G I can't even open a 1M file, I can't use fb, I can't use email ....... etc so what is "uncapped" for? if you say limit my speed to 256 / 512k for p2p but full speed for web browsing then that is fine for "throttling". I am not happy with this type of throttling, and that is absolutely cheating to the customers.
DreamKing
Honorary Master
anyone has any subjection which ISP is better than mweb about this "throttling" issue?
PostmanPot
Honorary Master
The limits are there for you to see. Either abide by them, pay more, or leave. For R40 extra per month you can get 40GB extra.
- Joined
- Apr 13, 2010
- Messages
- 10,689
- Reaction score
- 7
Our Premium packages are throttled to higher speeds than the standard packages as well.
Uncapped refers to not being hard capped, as you are still able to connect while being throttled.
DreamKing
Honorary Master
1) if the speed is below 30k, that is no different from "hard capped".
2) tell me what is your "throttled" speed for Premium packages (2M and 4M).
3) can I have a 2m line and 4m a/c from mweb altogether? (not line from telkom and a/c from mweb)
Thank you. I look forward to your feedback.
Dear Mweb Guy,
I really really need your help. You're pretty much my last hope in this ADSL nightmare I've got myself in.
Here's the basic run-down:
About a month ago my ADSL line started to disconnect randomly. Every time it reconnected, the speeds via the specs on my router would be different (and obviously the online speeds as well). Anything ranging from 0.1mbps to 1.3mbps.
All the usual suspects have been thoroughly tested. The problem occurs with 3 different sets of replacements filters, 2 x routers (different brands running the latest firmware) and new phone + Ethernet cables just for safety. Disconnecting the landline phones also makes no difference.
Just by typing this post I've already experienced disconnect problems as seen below.
Here's the kicker. The problem is intermittent/random. Some days I'll have 3 to 5 disconnects and on other days I'll experience like 50 if not more. Telkom does not understand this!
My Telkom line is managed via Mweb. What frustrates me the MOST is that I've provided Mweb with detailed emails containing screen-shots etc. only to have Telkom phone me twice asking what the problem is. Why on earth is there no proper communication between these two companies. I seriously want to get a heart attack when the idiot from Telkom calls me and is like..."eish, you have problem...what is problem?".
I mean seriously, I had this issue for weeks now. I work from home and I'm paying for this service and everyone just gives me the middle finger. I've made dozen of phone calls. I've explained my ADSL issue over and over and over to different people at Mweb and Telkom, and still four weeks later, I'm stuck with this problem. Nobody wants to help me, or actually, nobody want to listen to me.
Sending a Telkom "technician" to my premises only to have him quickly plug in his router, run a speedtest and then declare the line 100% fine, does not help me one bit. I'm getting annoyed and really frustrated with this matter.
For example how can a line be stable if this is how the specs fluctuate within a 5 minute time period.
and then 5 minutes later after disconnect...
How is that a normal fully functional line??? Same goes for noise. Telkom technician rocks up "the sound is clear so all is fine". No Mr. Telkom the noise is...(and once again they don't understand this)..an INTERMITTENT problem.
How does this and this sound normal? <- I've recorded these recently.
I know I'm ranting like a mad person here but please just imagine my frustration. Random disconnects, random speed issues, random heavy noise on line. What more must I do to get this problem resolved?
Telkom/Mweb/Whoever can do speedtests and noise tests like it's going out of fashion but that doesn't help me. The problem is random, the problem is intermittent and they can certainly check on their system the amount of disconnects I experience on a regular basis. I need the physical line replaced or something. There's a reason why is sounds like scratch heaven when it rains.
It's like even with the screenshots and sound recording, nobody believes I'm experiencing this problem. I can't work, I can't stream and I can't game online even though I'm paying for all this.
I don't know what to do.
Mweb Ref: 1669680
Telkom Ref: 23AWK260115
I really really need your help. You're pretty much my last hope in this ADSL nightmare I've got myself in.
Here's the basic run-down:
About a month ago my ADSL line started to disconnect randomly. Every time it reconnected, the speeds via the specs on my router would be different (and obviously the online speeds as well). Anything ranging from 0.1mbps to 1.3mbps.
All the usual suspects have been thoroughly tested. The problem occurs with 3 different sets of replacements filters, 2 x routers (different brands running the latest firmware) and new phone + Ethernet cables just for safety. Disconnecting the landline phones also makes no difference.
Just by typing this post I've already experienced disconnect problems as seen below.
Here's the kicker. The problem is intermittent/random. Some days I'll have 3 to 5 disconnects and on other days I'll experience like 50 if not more. Telkom does not understand this!
My Telkom line is managed via Mweb. What frustrates me the MOST is that I've provided Mweb with detailed emails containing screen-shots etc. only to have Telkom phone me twice asking what the problem is. Why on earth is there no proper communication between these two companies. I seriously want to get a heart attack when the idiot from Telkom calls me and is like..."eish, you have problem...what is problem?".
I mean seriously, I had this issue for weeks now. I work from home and I'm paying for this service and everyone just gives me the middle finger. I've made dozen of phone calls. I've explained my ADSL issue over and over and over to different people at Mweb and Telkom, and still four weeks later, I'm stuck with this problem. Nobody wants to help me, or actually, nobody want to listen to me.
Sending a Telkom "technician" to my premises only to have him quickly plug in his router, run a speedtest and then declare the line 100% fine, does not help me one bit. I'm getting annoyed and really frustrated with this matter.
For example how can a line be stable if this is how the specs fluctuate within a 5 minute time period.
and then 5 minutes later after disconnect...
How is that a normal fully functional line??? Same goes for noise. Telkom technician rocks up "the sound is clear so all is fine". No Mr. Telkom the noise is...(and once again they don't understand this)..an INTERMITTENT problem.
How does this and this sound normal? <- I've recorded these recently.
I know I'm ranting like a mad person here but please just imagine my frustration. Random disconnects, random speed issues, random heavy noise on line. What more must I do to get this problem resolved?
Telkom/Mweb/Whoever can do speedtests and noise tests like it's going out of fashion but that doesn't help me. The problem is random, the problem is intermittent and they can certainly check on their system the amount of disconnects I experience on a regular basis. I need the physical line replaced or something. There's a reason why is sounds like scratch heaven when it rains.
It's like even with the screenshots and sound recording, nobody believes I'm experiencing this problem. I can't work, I can't stream and I can't game online even though I'm paying for all this.
I don't know what to do.
Mweb Ref: 1669680
Telkom Ref: 23AWK260115
To provide my input, even though I'm aware it may not be welcomed, I was throttled a while back and it was only when attempting to stream and download that I even became aware of the throttle. I, for one, appreciate the fact that I will still be able to retrieve that important email or do Internet banking even when over my limit. Far better than a hard cap.
- Joined
- Apr 13, 2010
- Messages
- 10,689
- Reaction score
- 7
Hi
Thanks for bringing this matter to my attention.
I have now notified the team who liaises with Telkom of your feedback.
I have also asked them to reiterate to Telkom what the issue is so that it may be addressed correctly.
They will be in touch with you regarding this matter and let you know if we receive any updates.