MWEB Uncapped ADSL Feedback - Part 3

TheLaggingShaman said:
Seeing this a lot over the last week or two.

Tracing route to www.telkom.co.za [165.143.158.60]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.0.1
2 7 ms 7 ms 7 ms 197-87-135-1.cpt.mweb.co.za [197.87.135.1]
3 208 ms 207 ms 208 ms 197-84-96-162.cpt.mweb.co.za [197.84.96.162]
4 158 ms 158 ms 156 ms vl-92-cpt-hscore-1.mweb.co.za [197.84.2.2]
5 155 ms 157 ms 157 ms tengig-0-0-0-2-11-cpt-p-2.mweb.co.za [197.84.5.2
26]
6 155 ms 152 ms 148 ms 197-84-7-5.cpt.mweb.co.za [197.84.7.5]
7 132 ms 133 ms 133 ms cpt.telkom-ipnet.co.za [197.84.4.21]
8 204 ms 194 ms 192 ms 196.43.25.205
9 139 ms 139 ms 139 ms nbsc-ip-er-1-pos-8-0-0.telkom-ipnet.co.za [196.4
3.25.58]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.

Definitely a problem with Mweb.
Click to expand...

How is it affecting you?
 
DreamKing said:
can we have a function button to drop the current session?

for example: go to MyAccount => MyAdmin => Drop current session.

:)
Click to expand...

Hi DreamKing

Right now there is no such option available, the next best thing would be to turn of the router for about 15mins.
I will however forward you suggestion to the relevant persons, perhaps it could be included in future plans. ;)
 
Have enough people left Mweb or have you guys secured a lot more bandwidth? My torrents are running at line speed even during the day on my uncapped line o.0

/sobs because I paid for AH data to avoid shaping on this download
 
MWEB Guy said:
Hi DreamKing

Right now there is no such option available, the next best thing would be to turn of the router for about 15mins.
I will however forward you suggestion to the relevant persons, perhaps it could be included in future plans. ;)
Click to expand...

thank you.

I have one account which shares with two lines. When one location switched off but it still remained active in the system, then the other location couldn't use because of "simultaneous login". Everytime I have to phone to mweb and ask them to drop the current session. it is not convenience. Is that any idea that can improve the situation currently?
 
DreamKing said:
thank you.

I have one account which shares with two lines. When one location switched off but it still remained active in the system, then the other location couldn't use because of "simultaneous login". Everytime I have to phone to mweb and ask them to drop the current session. it is not convenience. Is that any idea that can improve the situation currently?
Click to expand...

You have to change settings on your router. There is a thread on it here.
 
Good day to all,

I am having some issues with my DSL 1mb line premium. I am getting high latency and considerable high packet loss. My international ping idle at over 500 latency on Europe servers. Sometimes getting over 50% packet loss on TeamSpeak and locally games also sometimes have considerable high latency e.g. Dota 2- 500ms- 800ms on local servers and Counter Strike - 100ms+.

Speedtest's:

http://speedtest.ookla.com/result/2829372186.png johannesburg
http://speedtest.ookla.com/result/2829372869.png International
http://speedtest.ookla.com/result/2829373407.png Cape Town

Trace Routes:

Tracing route to google.com [197.84.128.25]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms myrouter.Home [192.168.1.1]
2 9 ms 8 ms 8 ms 41-132-38-1.dsl.mweb.co.za [41.132.38.1]
3 11 ms 11 ms 11 ms 197-84-96-138.cpt.mweb.co.za [197.84.96.138]
4 11 ms 9 ms 9 ms vl-92-cpt-hscore-2.mweb.co.za [197.84.3.2]
5 12 ms 14 ms 11 ms tengig-0-7-0-2-12-cpt-p-1.mweb.co.za [197.84.5.2
41]
6 12 ms 12 ms 13 ms tengig-0-2-0-0-201-cpt-pe-12.mweb.co.za [197.84.
7.44]
7 10 ms 10 ms 10 ms 197.84.128.25

Trace complete.

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms myrouter.Home [192.168.1.1]
2 9 ms 8 ms 8 ms 41-132-38-1.dsl.mweb.co.za [41.132.38.1]
3 10 ms 10 ms 10 ms 197-84-96-138.cpt.mweb.co.za [197.84.96.138]
4 15 ms 15 ms 16 ms vl-92-cpt-hscore-1.mweb.co.za [197.84.2.2]
5 35 ms 17 ms 16 ms 196.28.178.66
6 13 ms 11 ms 11 ms cte-core-sw2.vwol.net [196.41.144.35]
7 46 ms 46 ms 53 ms www.mweb.co.za [196.2.63.110]

Trace complete.

As you can see the speedtest's show my line is perfectly working, but in gaming, the latency increase is really high and packet loss in specific games is unbearable to play. I also did trace routes.
If anyone could assist me with resolving this problem I would be grateful.

Thanks in advance.
 
Jean-Pierre Smith said:
Good day to all,

I am having some issues with my DSL 1mb line premium. I am getting high latency and considerable high packet loss. My international ping idle at over 500 latency on Europe servers. Sometimes getting over 50% packet loss on TeamSpeak and locally games also sometimes have considerable high latency e.g. Dota 2- 500ms- 800ms on local servers and Counter Strike - 100ms+.

Speedtest's:

http://speedtest.ookla.com/result/2829372186.png johannesburg
http://speedtest.ookla.com/result/2829372869.png International
http://speedtest.ookla.com/result/2829373407.png Cape Town

Trace Routes:

Tracing route to google.com [197.84.128.25]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms myrouter.Home [192.168.1.1]
2 9 ms 8 ms 8 ms 41-132-38-1.dsl.mweb.co.za [41.132.38.1]
3 11 ms 11 ms 11 ms 197-84-96-138.cpt.mweb.co.za [197.84.96.138]
4 11 ms 9 ms 9 ms vl-92-cpt-hscore-2.mweb.co.za [197.84.3.2]
5 12 ms 14 ms 11 ms tengig-0-7-0-2-12-cpt-p-1.mweb.co.za [197.84.5.2
41]
6 12 ms 12 ms 13 ms tengig-0-2-0-0-201-cpt-pe-12.mweb.co.za [197.84.
7.44]
7 10 ms 10 ms 10 ms 197.84.128.25

Trace complete.

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms myrouter.Home [192.168.1.1]
2 9 ms 8 ms 8 ms 41-132-38-1.dsl.mweb.co.za [41.132.38.1]
3 10 ms 10 ms 10 ms 197-84-96-138.cpt.mweb.co.za [197.84.96.138]
4 15 ms 15 ms 16 ms vl-92-cpt-hscore-1.mweb.co.za [197.84.2.2]
5 35 ms 17 ms 16 ms 196.28.178.66
6 13 ms 11 ms 11 ms cte-core-sw2.vwol.net [196.41.144.35]
7 46 ms 46 ms 53 ms www.mweb.co.za [196.2.63.110]

Trace complete.

As you can see the speedtest's show my line is perfectly working, but in gaming, the latency increase is really high and packet loss in specific games is unbearable to play. I also did trace routes.
If anyone could assist me with resolving this problem I would be grateful.

Thanks in advance.
Click to expand...


Hi Jean-Pierre Smith

Your reading is fine yes and speed test results.

The concern here is what one is expecting of a 1MB line. Gaming and especially your type of Gaming over a 1MB line today is not going to leave you with no hair pulling.

The reasonable line speed for online Gaming over international servers is a 4MB line. Maybe there is guys out there with a 1MB line doing all that you doing but must probably be the only people or 3 on the exchange.

Please provide me with your MWEB email address.
 
MWEB Guy said:
Hi Jean-Pierre Smith

Your reading is fine yes and speed test results.

The concern here is what one is expecting of a 1MB line. Gaming and especially your type of Gaming over a 1MB line today is not going to leave you with no hair pulling.

The reasonable line speed for online Gaming over international servers is a 4MB line. Maybe there is guys out there with a 1MB line doing all that you doing but must probably be the only people or 3 on the exchange.

Please provide me with your MWEB email address.
Click to expand...

No, I really think there is an issue. This is now the 3rd/4th person to raise this. I also noticed terrible latency in Starcraft 2 for periods of ±20 minutes, and I've never had it before on MWEB. Connecting to Telkom/3G immediately fixed the problem.

Please could you look into this and report it to the team.
 
Yeah, I'm getting the exact same, line is mostly fine and gaming is usually around 170-180ms, but then I get these insane lag spikes that last around 20min or so.
 
PostmanPot said:
No, I really think there is an issue. This is now the 3rd/4th person to raise this. I also noticed terrible latency in Starcraft 2 for periods of ±20 minutes, and I've never had it before on MWEB. Connecting to Telkom/3G immediately fixed the problem.

Please could you look into this and report it to the team.
Click to expand...

Hi PostmanPot

Gaming specific queries can be raised on our dedicated Gaming created platform: http://www.mweb.co.za/games/Home.aspx
 
PostmanPot said:
Haven't a clue what to do there. 4/5 people have raised the issue here now, that's enough cause for concern and it would be appreciated if you could treat it as such and pass on to whoever can fix it.
Click to expand...

Hi PostmanPot

I have sent the Gaming queries to our Gaming team and that is not to say there is a confirmed issue to fix.
 
MWEB Guy said:
Hi PostmanPot

I have sent the Gaming queries to our Gaming team and that is not to say there is a confirmed issue to fix.
Click to expand...

Hi guys

The gaming team have advised that they are not aware of any issues at the moment.
They would still like to check it out and have requested that you send trace test done to the servers in question.
I will then pass it on to them to look into.
 
MWEB Guy said:
Hi guys

The gaming team have advised that they are not aware of any issues at the moment.
They would still like to check it out and have requested that you send trace test done to the servers in question.
I will then pass it on to them to look into.
Click to expand...

Please confirm how I can ping/trace Blizzard servers? Was under the impression it was not possible.
 
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