MWEB Uncapped ADSL Feedback - Part 3

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PostmanPot

Honorary Master
Joined
Jul 16, 2005
Messages
34,953
DERoestorf said:
I tried multiple games. These are the main ones I play online however.
Destiny
EOS
Battlefield
Journey


Not a single one of them can connect. With Destiny, I get past the first sign in screen, and the moment I select my character, I get booted as connection to the server was lost. EOS cannot connect at all, and battlefield is the same. Journey just gives an error.
Click to expand...

You shouldn't be having any issues with gaming. MWEB is known for its emphasis on gaming. http://www.mweb.co.za/games/servers
 
M

MRTOM

Well-Known Member
Joined
Aug 13, 2013
Messages
150
DERoestorf said:
I tried multiple games. These are the main ones I play online however.
Destiny
EOS
Battlefield
Journey


Not a single one of them can connect. With Destiny, I get past the first sign in screen, and the moment I select my character, I get booted as connection to the server was lost. EOS cannot connect at all, and battlefield is the same. Journey just gives an error.
Click to expand...

Oky i thought it could be one specific game have you checked if your dns settings is set to get from isp
 
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MRTOM

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Aug 13, 2013
Messages
150
MRTOM said:
Oky i thought it could be one specific game have you checked if your dns settings is set to get from isp
Click to expand...

You could also get a free account from other isp to test if its the same then you know problem is not with isp
 
D

DERoestorf

Senior Member
Joined
Feb 17, 2014
Messages
923
I have run out of data on my secondary account with FNB. So can't test using that right now.

I have phoned MWEB to check that the router was set up correctly (go back a to the previous page, and you will see my rant as I had to phone 3 times before a consultant would walk me through the router settings, MWEBHelp has said that he has raised the issue)

My problem is that my router got taken out by Lightning, and since then, my line has been unstable. I think the traceroutes mentioned will help, and will do that when I get home.

Also want to pick up a different router, to test and make sure it is not the router.

At the moment, I believe my problem is with the line itself. It is as if there is a massive delay on anything happening. On Netflix, that is not a problem, as latency means nothing, but most online games will kick you if your latency is above 400ms I believe.

Will run more tests, hopefully I can get it sorted. Or I can get fibre installed, and get off the useless telkom backbone
 
M

MRTOM

Well-Known Member
Joined
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Messages
150
DERoestorf said:
I have run out of data on my secondary account with FNB. So can't test using that right now.

I have phoned MWEB to check that the router was set up correctly (go back a to the previous page, and you will see my rant as I had to phone 3 times before a consultant would walk me through the router settings, MWEBHelp has said that he has raised the issue)

My problem is that my router got taken out by Lightning, and since then, my line has been unstable. I think the traceroutes mentioned will help, and will do that when I get home.

Also want to pick up a different router, to test and make sure it is not the router.

At the moment, I believe my problem is with the line itself. It is as if there is a massive delay on anything happening. On Netflix, that is not a problem, as latency means nothing, but most online games will kick you if your latency is above 400ms I believe.

Will run more tests, hopefully I can get it sorted. Or I can get fibre installed, and get off the useless telkom backbone
Click to expand...

There is many free accounts you can apply for they give you like 1 gig for free to test you can try that but i think you may have a router problem because lightning could have damaged it
 
D

DERoestorf

Senior Member
Joined
Feb 17, 2014
Messages
923
MRTOM said:
There is many free accounts you can apply for they give you like 1 gig for free to test you can try that but i think you may have a router problem because lightning could have damaged it
Click to expand...

Lightning took out that router. Got a new router on the same day. But may be a faulty one, don't know
 
D

DERoestorf

Senior Member
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Messages
923
MRTOM said:
There is many free accounts you can apply for they give you like 1 gig for free to test you can try that but i think you may have a router problem because lightning could have damaged it
Click to expand...

just signed with afrihost, and now they want my ID book, drivers license etc, for a free account, no thanks. Not that desperate. Anybody have anybody else I can try to get a free gb to test?
 
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MRTOM

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Joined
Aug 13, 2013
Messages
150
DERoestorf said:
just signed with afrihost, and now they want my ID book, drivers license etc, for a free account, no thanks. Not that desperate. Anybody have anybody else I can try to get a free gb to test?
Click to expand...

All of them require id number and line number and so on. I have afrihost free account and no problems after i gave them my id number its for security otherwise people will open multiple accounts
 
D

DERoestorf

Senior Member
Joined
Feb 17, 2014
Messages
923
MRTOM said:
All of them require id number and line number and so on. I have afrihost free account and no problems after i gave them my id number its for security otherwise people will open multiple accounts
Click to expand...

ID Number one thing. Copy of my ID Book, no thanks.
 
MWEBHelp

MWEBHelp

MWEB Representative
Company Rep
Joined
Apr 13, 2010
Messages
10,689
DERoestorf said:
yip, it is a required field. But lets wait for @mwebhelp to look at the trace results posted on this page and the previous one, and see where the problem may be
Click to expand...

Evening, the initial trace routes done this morning showed a jump in latency to mweb.co.za. It showed 66ms on the 3rd hop, which is a bit on the high side.

The second batch of trace routes, showed an improvement though.

Before I request speed test readings with the Guest account. I have now changed a setting on your account and recreated the port.

Please switch your router off for 5 minutes and test your gaming.

I would like to know whether you are able to establish a connection and to game.

Edit: the trace routes also do not show an issue with the router. The 1st hop represents the router and its has a response time of 1ms; which is good.
 
Last edited:
D

DERoestorf

Senior Member
Joined
Feb 17, 2014
Messages
923
MWEBHelp said:
Evening, the initial trace routes done this morning showed a jump in latency to mweb.co.za. It showed 66ms on the 3rd hop, which is a bit on the high side.

The second batch of trace routes, showed an improvement though.

Before I request speed test readings with the Guest account. I have now changed a setting on your account and recreated the port.

Please switch your router off for 5 minutes and test your gaming.

I would like to know whether you are able to establish a connection and to game.

Edit: the trace routes also do not show an issue with the router. The 1st hop represents the router and its has a response time of 1ms; which is good.
Click to expand...

No Joy, still cannot log into the game.
 
D

DERoestorf

Senior Member
Joined
Feb 17, 2014
Messages
923
if anybody is an expert on trendnet routers, and knows how to do port forwarding for PS4 games, please let me know.

Everything working on my line, only gaming is not.
 
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