DJ, see below the response from our General Manager: MWEB Customer Support.
Hi there DJ
Let me state this categorically, the only MWEB employees that are authorized to comment on behalf of MWEB will do so under the official MWEB usernames ( MWEB Guy / MWEB Help ).
As you know well the identity of forum members are not known to us , and unless specifically shared we have no personal detail of any individuals posting on the forums. So let me answer your question , no PostmanPot is not authorized to respond on behalf of MWEB and can confirm he is not an MWEB employee. No, he does not have access to any MWEB network information. He does however have the right, like any other user, to comment and respond on any post MWEB related.
I`m not quite sure what you expect us to do ? If you want to sensor forum members I suggest you take it up with My Broadband.
Regards
Ettiene Cloete