MWEB Uncapped ADSL Feedback - Part 3

Well tonight my gaming was bad. Keep getting disconnected in BF1 while I'm still on ts but after a while my whole internet disconnects and then comes back online.

My friends that's not with mweb have no issues playing the whole night
 
nelis said:
Well tonight my gaming was bad. Keep getting disconnected in BF1 while I'm still on ts but after a while my whole internet disconnects and then comes back online.

My friends that's not with mweb have no issues playing the whole night
Click to expand...

Good Morning, I have updated the open escalation for you.

Our Specialists team will continue to contact you to try and identify the issue.
 
Since around 4pm yesterday I've been completely unable to play Elder Scrolls Online... I login, my ping is 250 or so, which is playable. I move towards battle, see an enemy.... ping instantly jumps to 12k+..... and within 20 seconds I'm disconnected. This has happened every single time, time after time. Other internet has been very up and down.... 1 second I can stream YouTube HD no problem, then the next second I can't buffer YouTube at 360p. Any ideas?

Edit: I just ran the Mybroadband speed test. I have a 6meg line, ran the test to JHB.

http://netgauge.ookla.com/share/564821731.png

This seems slightly.... wrong. Latency of 37, but..... download speed of 1.11. WTF?

So, tried again... that 1st result was very good, in comparison.....

http://netgauge.ookla.com/share/564825042.png


Tried the CT server instead...... ummm, seriously? WTF am I paying for here?

http://netgauge.ookla.com/share/564826341.png

Assuming... ok, I don't honestly know what to assume. Massive line fault, or what?
 
Last edited:
Workerdroid7 said:
Since around 4pm yesterday I've been completely unable to play Elder Scrolls Online... I login, my ping is 250 or so, which is playable. I move towards battle, see an enemy.... ping instantly jumps to 12k+..... and within 20 seconds I'm disconnected. This has happened every single time, time after time. Other internet has been very up and down.... 1 second I can stream YouTube HD no problem, then the next second I can't buffer YouTube at 360p. Any ideas?

Edit: I just ran the Mybroadband speed test. I have a 6meg line, ran the test to JHB.

http://netgauge.ookla.com/share/564821731.png

This seems slightly.... wrong. Latency of 37, but..... download speed of 1.11. WTF?

So, tried again... that 1st result was very good, in comparison.....

http://netgauge.ookla.com/share/564825042.png


Tried the CT server instead...... ummm, seriously? WTF am I paying for here?

http://netgauge.ookla.com/share/564826341.png

Assuming... ok, I don't honestly know what to assume. Massive line fault, or what?
Click to expand...

Good MOrning, the account has actually been upgraded to 8Mbps.

The line readings seem fine at the moment as well.

What are you speeds like this morning and did your experience improved yesterday evening?
 
MWEBHelp said:
Good MOrning, the account has actually been upgraded to 8Mbps.

The line readings seem fine at the moment as well.

What are you speeds like this morning and did your experience improved yesterday evening?
Click to expand...

Hi MwebHelp guy, I was actually just about to update this status. Same speeds this morning, but I've just spent 40 minutes or so on the phone to Mweb technical support with a very helpful guy (Mweb tech support is really very good, in my experience!). The line "looks good", we tried a variety of things involving the router etc etc. Same dismal results. Got slightly better using the Telkom guest account to run the tests, instead of my own login, but still well below what an 8 meg line should be getting. It appears, therefore, to be a problem on the Telkom exchange side of things, rather than a Mweb issue. Next step... the hell that is the Telkom fault logging process. I apologize for clogging up this thread with what seems to be a Telkom problem!
 
Workerdroid7 said:
Hi MwebHelp guy, I was actually just about to update this status. Same speeds this morning, but I've just spent 40 minutes or so on the phone to Mweb technical support with a very helpful guy (Mweb tech support is really very good, in my experience!). The line "looks good", we tried a variety of things involving the router etc etc. Same dismal results. Got slightly better using the Telkom guest account to run the tests, instead of my own login, but still well below what an 8 meg line should be getting. It appears, therefore, to be a problem on the Telkom exchange side of things, rather than a Mweb issue. Next step... the hell that is the Telkom fault logging process. I apologize for clogging up this thread with what seems to be a Telkom problem!
Click to expand...

Thanks for providing us the update and I'm glad that you've been having a great experience with our Technicians.

Please do let me know should you require any assistance from us.

have a great weekend ;)
 
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So I recently got a 4mbps line but it's not syncing at 4mbps probably because of my line stats. So I changed the modem and the stats improved slightly. Here are my current stats:
stats.PNG

Modem says max rate is 5120 down.

@MWEBHelp, Is it possible that I can get 4mbps with these stats ?
 
TheRedDevil18 said:
So I recently got a 4mbps line but it's not syncing at 4mbps probably because of my line stats. So I changed the modem and the stats improved slightly. Here are my current stats:
View attachment 399274

Modem says max rate is 5120 down.

@MWEBHelp, Is it possible that I can get 4mbps with these stats ?
Click to expand...

You are syncing on G.DMT it should be on ADSL2+ (G.992.5)

Check your cables, I have seen this when one of the wires in the pair do not make contact ASSIA drops you to G.DMT.
Easiest way is to plug a phone onto the cable you use to the router, and listen for dial tone.

Call whoever manages your DSL line and ask for a port reset/refresh.

The other possibility is you are connected to a Marconi DSLAM which only supports G.DMT.
 
Hummercellc said:
You are syncing on G.DMT it should be on ADSL2+ (G.992.5)

Check your cables, I have seen this when one of the wires in the pair do not make contact ASSIA drops you to G.DMT.
Easiest way is to plug a phone onto the cable you use to the router, and listen for dial tone.

Call whoever manages your DSL line and ask for a port reset/refresh.

The other possibility is you are connected to a Marconi DSLAM which only supports G.DMT.
Click to expand...

I actually changed the modulation to G.DMT since it gives me better SNR margins than ADSL2+
 
ronnie_94 said:
Anyone currently having latency issues?
Click to expand...

Hi, following our conversation on Twitter, you confirmed that your technical issue has been sorted. Please feel free to let me know if you require further assistance.
 
Im on a 8mb/s uncapped package with 8mb/s active line. before the mweb upgrade i was on a 4mb/s package and all was fine. however, after the upgrade and increasing my line speed it was working well on the first day or so, downloading at around 800kb/s , now im basically back to half the speed im actually paying for, downloads are at 200kb/s. :confused:


569017284.png
 
Hi mk97

Please PM me your account info if your speeds have not improved.
I'd like to check this out for you, include your ADSL telephone number.
 
Hey there! I've just noticed that my International here in Durban seems to be sluggish. Google and Youtube seem to be down. My Speed test however is perfectly fine.
 
Schitzo said:
Hey there! I've just noticed that my International here in Durban seems to be sluggish. Google and Youtube seem to be down. My Speed test however is perfectly fine.
Click to expand...

Hi, do a trace route to an international site and give me the results.
 
MWEBHelp said:
Hi, do a trace route to an international site and give me the results.
Click to expand...

Hi! Took me awhile to access an International site, nothing would load. Its odd, things seem to be working now however Google Mail, Maps and GTalk have a bit of a delay.

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Schitzo>Tracert www.msi.com

Tracing route to e6137.b.akamaiedge.net [104.71.1.54]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 16 ms 15 ms 15 ms 197-82-5-249.dbn.mweb.co.za [197.82.5.249]
4 15 ms 15 ms 15 ms 501.po-channel10.trv-ipc-1.optinet.net [197.82.5.250]
5 15 ms 15 ms 16 ms vl92.trv-hscore-1.optinet.net [197.82.2.3]
6 205 ms 205 ms 202 ms be-3-779-thd-up-1.optinet.net [176.67.177.227]
7 201 ms 217 ms 201 ms ge-6-1.r01.londen03.uk.bb.gin.ntt.net [83.231.199.225]
8 205 ms 202 ms 201 ms ae-4.r24.londen12.uk.bb.gin.ntt.net [129.250.4.125]
9 202 ms 202 ms 201 ms ae-1.r04.londen05.uk.bb.gin.ntt.net [129.250.4.141]
10 203 ms 202 ms 202 ms ae-5.r03.londen05.uk.bb.gin.ntt.net [129.250.6.8]
11 202 ms 202 ms 202 ms ae-5.r02.londen05.uk.bb.gin.ntt.net [129.250.6.229]
12 202 ms 201 ms 202 ms a104-71-1-54.deploy.static.akamaitechnologies.com [104.71.1.54]

Trace complete.

C:\Users\Schitzo>
Click to expand...
 
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