MWEB Uncapped ADSL Feedback - Part 3

MWEBHelp

MWEBHelp

MWEB Representative
Company Rep
Joined
Apr 13, 2010
Messages
10,689
nelis said:
our business line is extremely slow
Click to expand...

Hi nelis

Have you perhaps made contact with them? If not, would you like me to arrange for them to contact you?

Please also provide me with the test results.
 
J

Judge-ZN

Well-Known Member
Joined
May 7, 2008
Messages
187
Okay, so once you are unthrottled, at what point will you fall foul of MWeb's new AUP again?
 
N

nelis

Expert Member
Joined
Jul 2, 2006
Messages
2,262
MWEB Guy said:
Hi nelis

Have you perhaps made contact with them? If not, would you like me to arrange for them to contact you?

Please also provide me with the test results.
Click to expand...

I did and have done a port reset and dropped my line speed. this is unacceptable
 
F

froot

Honorary Master
Joined
Jun 2, 2009
Messages
11,347
Judge-ZN said:
Okay, so once you are unthrottled, at what point will you fall foul of MWeb's new AUP again?
Click to expand...

You won't know.
You'll just be walking down the road and an Mweb guy (not Mweb Guy) will jump out of the bush with a baseball bat and beat you silly.
 
B

bekdik

Honorary Master
Joined
Dec 5, 2004
Messages
12,860
rambo919 said:
Yesterday I was unthrottled, I downloaded as I usually do, today like magic I am throttled again.
The day before I was in contact with someone from the "moving" department... suddenly went silent and still waiting for a reply.
Click to expand...

But did you use your Internet connection in the "normal" way?

No, don't ask me, ask the guy.
 
MWEBHelp

MWEBHelp

MWEB Representative
Company Rep
Joined
Apr 13, 2010
Messages
10,689
rambo919 said:
Yesterday I was unthrottled, I downloaded as I usually do, today like magic I am throttled again.
The day before I was in contact with someone from the "moving" department... suddenly went silent and still waiting for a reply.
Click to expand...

Hi rambo919

I checked with them and they have emailed you asking what you'd like to do with the ADSL line but received no reply from you.

They will email you again.
 
N

nelis

Expert Member
Joined
Jul 2, 2006
Messages
2,262
So I called MWEB Business and they told me they have issues and they are working on it. So glad that i know what the issue is without having to phone Telkom etc etc. I called them earlier but I called them again and now they know there is something wrong.
 
rambo919

rambo919

Honorary Master
Joined
Jul 30, 2008
Messages
22,991
MWEB Guy said:
Hi rambo919

I checked with them and they have emailed you asking what you'd like to do with the ADSL line but received no reply from you.

They will email you again.
Click to expand...

Ok either emails are going missing or being caught by a spam filter.... will start over again with a new more concise email :(
 
N

nerf

Well-Known Member
Joined
Jul 5, 2011
Messages
420
nelis said:
So I called MWEB Business and they told me they have issues and they are working on it. So glad that i know what the issue is without having to phone Telkom etc etc. I called them earlier but I called them again and now they know there is something wrong.
Click to expand...

Change provider and make your life much easier

http://9gag.com/gag/aKzD89W
 
R

renagade-wolf

Well-Known Member
Joined
Jun 16, 2012
Messages
336
Bleh soon going to ditch mweb if this continues

being throttled to 256K on my 2mb premium account for downloading 140gigs so far this month

Support just says sorry we can't help you the system hasn't stated how long the throttle will last. This is getting ridiculous.

Since an average of 7gigs a day i don't see as i'm abusing there bandwidth and i have never recieved any communication from them stating that i'm going to be throttled.
 
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