MWEB Uncapped ADSL Feedback - Part 3

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bekdik

Honorary Master
Joined
Dec 5, 2004
Messages
12,860
renagade-wolf said:
Bleh soon going to ditch mweb if this continues

being throttled to 256K on my 2mb premium account for downloading 140gigs so far this month

Support just says sorry we can't help you the system hasn't stated how long the throttle will last. This is getting ridiculous.

Since an average of 7gigs a day i don't see as i'm abusing there bandwidth and i have never recieved any communication from them stating that i'm going to be throttled.
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Why on earth are you waiting? You are obviously not wanted!
 
N

nelis

Expert Member
Joined
Jul 2, 2006
Messages
2,262
My internet seems to be fine now. Would love to know what the issue was and don't come with the no nothing was wrong. I know the problem was with mweb.
 
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renagade-wolf

Well-Known Member
Joined
Jun 16, 2012
Messages
336
bekdik said:
Why on earth are you waiting? You are obviously not wanted!
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Because it would be a schlep to move my line back to telkom. And this is the first big issue that has risen on my account in a year. so going to give them till today to sort out there automated throttling system or i will move, Though i wonder how many more people going to complain soon if i'm getting throttled with so little usage.
 
Mike Hoxbig

Mike Hoxbig

Honorary Master
Joined
Apr 25, 2010
Messages
43,328
What's the cancellation procedure? I don't find myself needing uncapped anymore with the way capped prices are going...
 
Necuno

Necuno

Court Jester
Joined
Sep 27, 2005
Messages
58,567
renagade-wolf said:
Because it would be a schlep to move my line back to telkom. And this is the first big issue that has risen on my account in a year. so going to give them till today to sort out there automated throttling system or i will move, Though i wonder how many more people going to complain soon if i'm getting throttled with so little usage.
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Mweb appreciates your procrastination ;)
 
F

fbman

Senior Member
Joined
Jul 31, 2009
Messages
720
renagade-wolf said:
Since an average of 7gigs a day i don't see as i'm abusing there bandwidth and i have never recieved any communication from them stating that i'm going to be throttled.
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Average of 7 Gigs a day, is around 10 hours of downloading at full speed a day...

A pattern seems to be forming here, someone complaining that they were throttled for doing 50gigs in 15 days on a 1 Meg premuin account.. which is an average of 3.4 gig a day, which is also around 10 hours a day of full speed downloading.
 
Mike Hoxbig

Mike Hoxbig

Honorary Master
Joined
Apr 25, 2010
Messages
43,328
How do I convert it to 1gig? There's only an option to upgrade the account on the CP...
 
F

Fudzy

Guest
Has anyone resolved whether you would get refunded cash or account credit? If the latter you might as well just cancel otherwise you'll have a 1MB account for 10 months.
 
C

ChrisGeo

Well-Known Member
Joined
Apr 7, 2010
Messages
362
fbman said:
Average of 7 Gigs a day, is around 10 hours of downloading at full speed a day...

A pattern seems to be forming here, someone complaining that they were throttled for doing 50gigs in 15 days on a 1 Meg premuin account.. which is an average of 3.4 gig a day, which is also around 10 hours a day of full speed downloading.
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Yes and I got throttled again for doing 10.5 gb in 3 days. So your theory seems to be correct.
 
R

renagade-wolf

Well-Known Member
Joined
Jun 16, 2012
Messages
336
So maybe i should just drop down to the non premium version and get the same shaping for cheaper -_-
 
R

renagade-wolf

Well-Known Member
Joined
Jun 16, 2012
Messages
336
ChrisGeo said:
Renagade the threshold is even lower on standard packages
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maybe i should just pay more to afrihost and get the business adsl then because i want uncapped to actually mean uncapped and there is no way that i'm in the top 3 %

When i phoned support they couldn't even tell me how long i will be shapped for and was told if i don't want to be shaped i must upgrade to 4mb -_-
 
Seriously

Seriously

Honorary Master
Joined
Nov 29, 2012
Messages
16,596
renagade-wolf said:
maybe i should just pay more to afrihost and get the business adsl then because i want uncapped to actually mean uncapped and there is no way that i'm in the top 3 %

When i phoned support they couldn't even tell me how long i will be shapped for and was told if i don't want to be shaped i must upgrade to 4mb -_-
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They the Mdweeps are lying. 4M are also throttled albeit at a slightly higher value but that's not just it, If they detect you are active on your line 24/7 that's abuse and they will throttle you again. Its not just a specific GB value. You may as well get a fixed capped account from Afrihost and enjoy full max speed at a good price.

Just do the right thing. Send MWeb to hell!
 
R

renagade-wolf

Well-Known Member
Joined
Jun 16, 2012
Messages
336
Seriously said:
They the Mdweeps are lying. 4M are also throttled albeit at a slightly higher value but that's not just it, If they detect you are active on your line 24/7 that's abuse and they will throttle you again. Its not just a specific GB value. You may as well get a fixed capped account from Afrihost and enjoy full max speed at a good price.

Just do the right thing. Send MWeb to hell!
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Lol i better change soon Battlefield 4 is going to have me permently throttled since the game will push me over fair usage :D
 
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