MWEB Uncapped ADSL Feedback - Part 3

[Crowley]

3. The "abuse" letter was apparently sent out to ALL uncapped account holders! No it was not sent to all Uncapped clients, only the abusers. Did you receive an abuse email?

Silly abusers

View attachment 64863

 

[Necuno]

Silly abusers

+1

 

[PiecE]

In an effort to get some idea of what we are paying for per gig, please see below.

 

[MWEBHelp]

Uhm, either you don't understand the problem or you are willfully obfuscating ...

1. I upgraded from a 384K package (no line rental) AFTER Telkom upgraded my line to 2MB (the fact that they did it without increasing my line rental is none of MWeb's concern).
2. I signed up for your uncapped 2MB line + data package at R488 per month, which now appears to be a 1024K line + data package.

Apparently I was sent an e-mail to downgrade the line to 1024K or upgrade to a higher cost package. Am I correct thus far?

Thus the package that I was originally sold was altered significantly, yet lo and behold, I see the same advert on your website for what I believe to be the same package that was originally advertised which I signed up for!

How does this then align with the product you sold me and how does it differ from your current advert?

For your convenience I'll link to it here

Your feedback would be appreciated, since your advertising appears to be misleading - using the reasonable person argument.

Could you please drop me a PM with your MWEB account info so that I may check this out for you.
I think I may be misunderstanding you and would like to make sure that I provide you with the correct info.

Thanks

 

[TEXTILE GUY]

I note that someone calling him or her self, the Mweb Guy is on these forums.....

May I suggest the following -He/she send a link to these forums, as well as Hellopeter, as well the MWEB FB page
to the MWEB marketing head, strategic planner, CEO. This mail will hopefully have more effect than the damage control
being spewed out by the MWEB guy/girl.

The constant attempts to justify or negate the poor decision made my MWEB is now past entertaining and moving into the realms of sheer stupidity. Alternately, come clean and explain why the sudden AUP and mystery parameter discussion?

What thoughts??

 

[Gimaru]

@ MWEB Guy, account has normalized tonight, just to inform. Thanks

 

[MagicDude4Eva]

Hi MagicDude4Eva

I'm on it.

Will get back to you as soon as I have received feedback from our team.

Still no feedback and line is still not migrated - 5 business days and counting - @MwebGuy why?

 

[TEXTILE GUY]

So this is what MWEB say to me ..."Your usage thus far for this month is already over 100gig and last month you managed 305Gig."

Firstly, it is not a race. I don't ago out to see if I can "manage" to reach a target. I use the account as I need to as I pay for it. Secondly, as an UNCAPPED account paid MONTHLY am I now being monitored WEEKLY.

This comment is almost as stupid as the one where you ask me if I can stay within my parameter, that you admit you cant give me.

There is mentally something SERIOUSLY wrong with either MWEBS employees who write this junk, or with the ethics of the management to allow this rubbish to destroy the business..... REALLY???

 

[Off-The-Chart]

it is ridiculous how you now come and want to start throttling people for over usage after months, yet never could have given a fixed, or at least, a round about figure by which should try to adhere to.

if we had guestimates from the start, it would have been much easier to maintain our usage, rather than now get throttled for what little we may actually WANT/NEED to do.

oh well, will just see how things go from September

 

[iMcJaz]

I've never been throttled over the 3 years with MWeb, so I guess I'm always in acceptable usage. The minute I get throttled I'm picking up the phone and cancelling MWeb. I haven't got time for discussions. My internet must work for me, not in reverse.

 

[DarkWater]

I've never been throttled over the 3 years with MWeb, so I guess I'm always in acceptable usage. The minute I get throttled I'm picking up the phone and cancelling MWeb. I haven't got time for discussions. My internet must work for me, not in reverse.

Same here. Apparently from 1 September the **** is going to hit the fan on premium accounts. My mouse pointer is on Openweb, I'm just waiting for that final push.

 

[mister]

I've never been throttled over the 3 years with MWeb, so I guess I'm always in acceptable usage. The minute I get throttled I'm picking up the phone and cancelling MWeb. I haven't got time for discussions. My internet must work for me, not in reverse.

Yes but how will you know you are throttled? The internet will be slow, you'll be thinking to yourself, is this the throttle? is this seacom? is this telkom? Let me check my mweb email, let me count my toes and bits, let me check how much I downloaded, let me pray... I for one, am NOT interested in throwing in ANOTHER variable into the mix. I've closed my mweb account because I just want my internet to work, all the time, without calculations and guess work.

 

[iMcJaz]

Yes but how will you know you are throttled? The internet will be slow, you'll be thinking to yourself, is this the throttle? is this seacom? is this telkom? Let me check my mweb email, let me count my toes and bits, let me check how much I downloaded, let me pray...

Exactly what I'm thinking. The calculations and guess work, without any clear acceptable usage is just a time waster. Its certainly looking like uncapped is not as value for money as it seemed to be.

 

[iMcJaz]

My mouse pointer is on Openweb, I'm just waiting for that final push.

I've also been looking at all the alternatives this morning. Planning ahead

 

[nihilist]

Same here. Apparently from 1 September the **** is going to hit the fan on premium accounts.

Are you meanign to say the throttling AUP changes are only applicable from the 1st?

 

[bekdik]

@MWEB - How can I check whether I am close to the 'to be' throttled zone?

Dear Mweb,

I am reliant on my Internet access for many things and it would be totally unacceptable to suddenly, without warning, find myself to be throttled to the point of unusability, so I need to have a way of monitoring and managing my likelihood of being throttled and, in the event that I am throttled, to be able to determine how long this status is going to apply and what my alternatives are to avoid and/or rectify the situation.

Playing Russian Roulette with a paid for service is totally unacceptable.

I need to be able to properly manage things, not rely on some nebulous arbitrary level against which I cannot measure.

 

[Fulcrum29]

Dear Mweb,

I am reliant on my Internet access for many things and it would be totally unacceptable to suddenly, without warning, find myself to be throttled to the point of unusability, so I need to have a way of monitoring and managing my likelihood of being throttled and, in the event that I am throttled, to be able to determine how long this status is going to apply and what my alternatives are to avoid and/or rectify the situation.

Playing Russian Roulette with a paid for service is totally unacceptable.

I need to be able to properly manage things, not rely on some nebulous arbitrary level against which I cannot measure.

You only got a 3% chance to get shot, not that bad aye?

 

[nihilist]

You only got a 3% chance to get shot, not that bad aye?

LOOOOL

 

[Leatherman]

I am one of the 3 percent. where is this kind of luck when you play the lotto!!!
I cancelled on Monday and try to follow up yesterday, the clients department told me they have 48 to 72 hours to get back to me. silly me thinking it is normal hours. No No this is working hours they tell me. translate to 6 to nine days!!!!
Well I plan to abuse this network till it falls over. ( or at least try)

 

[BigBear]

MWEB why so slow ?

1 Mbps MWEB Telkom Line in Hatfield, Pretoria (Different Account / Line BTW)

Speedtest.net
JHB
View attachment 65655
DBN
[URL="http://www.speedtest.net/result/2906265502.png"]View attachment 65657[/URL]
CPT


Traceroutes

C:\>tracert www.mweb.co.za

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

  1     2 ms     1 ms     1 ms  Telkom Mega 105WR
  2    12 ms    10 ms     9 ms  41-132-28-1.dsl.mweb.co.za [41.132.28.1]
  3    13 ms    11 ms    22 ms  197-80-96-186.jhb.mweb.co.za [197.80.96.186]
  4    12 ms    12 ms    12 ms  vl-92.vic-hscore-1.mweb.co.za [197.80.2.1]
  5    42 ms    42 ms    43 ms  tengig0-0-0-2.11.vic-p-1.mweb.co.za [197.80.5.22
5]
  6    43 ms    43 ms    44 ms  tengig0-0-0-0.cpt-p-2.mweb.co.za [197.84.4.46]
  7    36 ms    38 ms    37 ms  197-84-5-238.cpt.mweb.co.za [197.84.5.238]
  8    36 ms    36 ms    36 ms  196.28.178.66
  9    39 ms    36 ms    36 ms  cte-core-sw2.vwol.net [196.41.144.35]
 10     *       37 ms    37 ms  www.mweb.co.za [196.2.63.110]

Trace complete.

C:\>tracert www.google.co.za

Tracing route to www.google.co.za [74.125.233.56]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  Telkom Mega 105WR
  2    12 ms    10 ms    10 ms  41-132-28-1.dsl.mweb.co.za [41.132.28.1]
  3    14 ms    12 ms    11 ms  197-80-96-138.jhb.mweb.co.za [197.80.96.138]
  4   115 ms    12 ms    12 ms  vl-92.vic-hscore-1.mweb.co.za [197.80.2.1]
  5    18 ms    15 ms    14 ms  tengig0 [197.80.5.225]
  6    12 ms    12 ms    11 ms  tengig0-0-0.vic-pr-1.mweb.co.za [197.80.4.141]
  7    15 ms    14 ms   146 ms  197-80-96-6.jhb.mweb.co.za [197.80.96.6]
  8    19 ms    15 ms    14 ms  64.233.174.21
  9    14 ms    16 ms    16 ms  www.google.co.za [74.125.233.56]

Trace complete.

C:\>tracert www.speedtest.net

Tracing route to www.speedtest.net [93.184.219.82]
over a maximum of 30 hops:

  1     1 ms     3 ms     1 ms  Telkom Mega 105WR
  2    10 ms    21 ms    10 ms  41-132-28-1.dsl.mweb.co.za [41.132.28.1]
  3    22 ms    11 ms    11 ms  197-80-96-138.jhb.mweb.co.za [197.80.96.138]
  4    18 ms    24 ms    12 ms  vl-92.vic-hscore-1.mweb.co.za [197.80.2.1]
  5   211 ms   200 ms   228 ms  tengig0-0-0-2.11.vic-p-2.mweb.co.za [197.80.5.22
6]
  6   264 ms   298 ms   214 ms  pos0-3-0-0.lon-up-1.mweb.co.za [197.80.5.9]
  7   239 ms   202 ms   200 ms  176.67.177.131
  8   230 ms   197 ms   196 ms  ldn-b5-link.telia.net [62.115.13.13]
  9   221 ms   284 ms   198 ms  ldn-bb2-link.telia.net [80.91.247.93]
 10   207 ms   198 ms   229 ms  ldn-b3-link.telia.net [213.155.133.33]
 11   198 ms   229 ms   206 ms  edgecast-ic-147960-ldn-b3.255.12.195.in-addr.arp
a [195.12.255.50]
 12   209 ms   201 ms   198 ms  ads.ookla.com [93.184.219.82]

Trace complete.

C:\>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.246.95]
over a maximum of 30 hops:

  1     1 ms     1 ms     3 ms  Telkom Mega 105WR
  2   634 ms     *      813 ms  41-132-28-1.dsl.mweb.co.za [41.132.28.1]
  3   425 ms   472 ms   429 ms  197-80-96-186.jhb.mweb.co.za [197.80.96.186]
  4   405 ms   136 ms   494 ms  vl-92.vic-hscore-1.mweb.co.za [197.80.2.1]
  5   802 ms     *        *     tengig0 [197.80.5.226]
  6   377 ms   207 ms   200 ms  pos0-3-0-0.lon-up-1.mweb.co.za [197.80.5.9]
  7   199 ms   199 ms   264 ms  176.67.177.131
  8   197 ms   196 ms   197 ms  xe-8-1-0.edge3.London1.Level3.net [195.50.124.13
3]
  9   200 ms   199 ms   199 ms  vl-3502-ve-116.csw1.London1.Level3.net [4.69.166
.133]
 10   196 ms   235 ms   197 ms  vl [4.69.166.1]
 11   196 ms   196 ms   197 ms  BBC-TECHNOL.edge4.London1.Level3.net [212.113.14
.222]
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14   199 ms   199 ms   228 ms  ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
 15   199 ms   208 ms   200 ms  132.185.255.164
 16   199 ms   198 ms   198 ms  www.bbc.co.uk [212.58.246.95]

Trace complete.