MWEB Uncapped ADSL Feedback - Part 3

You misunderstand.

I had and paid for the 4mbps package for october. Now my data usage for october is rated on my current 2mbps package and not the package I used in October. This is unfair and I expect the throttling to be lifted immediately.

@an3s - You misunderstand ... MWEB couldn't care if you stand on your head and whistle Sarie Marais or Kwaito rap out of your behind .... You are ONLY a paying customer .... WHY would they just let you use your connection normally??:D
 
@an3s - You misunderstand ... MWEB couldn't care if you stand on your head and whistle Sarie Marais or Kwaito rap out of your behind .... You are ONLY a paying customer .... WHY would they just let you use your connection normally??:D

Yeah, otherwise they wouldn't "punish" anyone who uses their MWEB account in a way that's not normal. @an3s, see my signature and move to a better ISP who actually cares about your actual needs, not your $$$.
 
@an3s - You misunderstand ... MWEB couldn't care if you stand on your head and whistle Sarie Marais or Kwaito rap out of your behind .... You are ONLY a paying customer .... WHY would they just let you use your connection normally??:D

Wrong. In Mweb's eyes you are not You are ONLY a paying customer You are an Abuser.
 
So MWEB feedback doesn't get any funnier than this - Le GEM de jour .....;)
mwebsaysitall.PNG

MWEB has this BIG ad in full colour, going on about some arb game thing coming up..... Carrying on as if its business as usual ....
And in small font underneath .... the words we have all grown so fond of associating with MWEB ..... The voice of the ''ÁBUSER'' (customer) .....

Stop throttling us :)


And as if to confirm this ... this advert and response next to it ...
confirmvoicecustomer.PNG

Gotta love how insurance guy has simply ignored his customers....:D:D:D:D ...
You want feedback .... there it is.....;)
 
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I know this is so 2012 but reading it makes you wonder how they can now sit and say exactly the opposite. I wonder if this guy still works for Mweb lol

Press release October 2012

Uncapped ADSL prices have declined substantially since Telkom cut its wholesale ADSL prices earlier this year. As one of South Africa’s leading Internet Service Providers, MWEB is in full support of these price cuts as cheaper Internet makes it possible for more South Africans to have ADSL at home. However, MWEB suggests that consumers consider all aspects of a product offering when evaluating their options to make sure they understand what they are signing up for. This is especially true where usability and speeds are concerned.



“The reality is that most ISP’s throttle their uncapped subscribers, and have restrictions in place on the amount of data consumers are downloading and the speed at which they are downloading it,” says Rihana Hoosain, Head of Products at MWEB Connect.



MWEB has been very vocal about throttling and about consumers having the right to have both an affordable Internet connection with the best possible experience where they can enjoy uncapped Internet without being slowed down because of data usage. MWEB doesn’t throttle but rather shapes its network which means that the ISP manages the network and allows certain traffic like browsing the Internet, online gaming, YouTube, email and VoIP to take preference. “With the demand for fast uncapped internet increasing; we are finding more people online exploring and experiencing rich media content, live streaming broadcasts and downloading their favourite content. The demand for bandwidth has increased alongside this growth and many ISP’s are facing ever increasing strain on their network infrastructure. They simply can’t keep up with the demand and are forced to throttle a user’s connection during peak periods on the network. By reducing the speed of those subscribers who are using the most bandwidth, they are able to relieve some strain on the network, but at the customer’s expense,” explains Hoosain. MWEB has made substantial investments in IPC capacity to ensure that users are able to experience the best that the Internet has to offer which is why many users with high bandwidth requirements, like online gamers have signed with the ISP. “Consumers should certainly shop around for the best ADSL deals but they need to be aware of the factors that can affect Internet speeds and ask potential ISP’s to provide them with all the information and terms and conditions prior to signing up with them,” concludes Hoosain. To stay up to date on the latest MWEB news visit www.facebook.com/mweb
 
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