MWEB Uncapped ADSL Feedback - Part 3

an3s said:
@MWEB Guy

Thank you - my throttled status has been lifted.

Am I right in saying that you pay in advance with Mweb?

In October I was on 4mbps premium @ R899 per month. Starting from 1 November I am on the 2mbps Standard. Should my payment at the end of October be for November's service i.e. R449? I paid R899.
Click to expand...

I'm still being throttled since the 30th of last month??! What do you guys think of that? :/ and today it's the 5th and my Internet is useless!!
 
GreatD7007 said:
I'm still being throttled since the 30th of last month??! What do you guys think of that? :/ and today it's the 5th and my Internet is useless!!
Click to expand...

Afternoon GreatD7007

I checked the account and the system reflects that the limiting will be lifted in approximately 1-2 days, depending on the usage going forward.
 
MWEB Guy said:
Afternoon GreatD7007

I checked the account and the system reflects that the limiting will be lifted in approximately 1-2 days, depending on the usage going forward.
Click to expand...

But Mweb Guy you told me that 4 days ago :( This is how you treat your customers. I'm trying to understand and be patient but come on this has been going on for too long
 
GreatD7007 said:
But Mweb Guy you told me that 4 days ago :( This is how you treat your customers. I'm trying to understand and be patient but come on this has been going on for too long
Click to expand...

I am going to have your account investigated as a result of this. Once I have the information, I will let you know.
 
GreatD7007 said:
But Mweb Guy you told me that 4 days ago :( This is how you treat your customers. I'm trying to understand and be patient but come on this has been going on for too long
Click to expand...

You have been marked. Look in the mirror and tell me what's written on your forehead. If it says "ABUSER" then do yourself a favour by cancelling your *****ty MWEB account and move to another ISP.

We haven't seen the true form of Derek's widely hated Abuse of Use policy yet. When the Telkom upgrades kick in, it will transform into something so ugly and purely evil you would want to take your eyes out with your bare hands if you saw it in your mind.
 
MWEB Guy said:
I am going to have your account investigated as a result of this. Once I have the information, I will let you know.
Click to expand...

I though you already have done that? How can you respond without investigating in the first place?
 
Seriously said:
I though you already have done that? How can you respond without investigating in the first place?
Click to expand...

Exactly!! I can't believe this, @Mweb Guy please get back to me with the outcome. Being throttled for this long is absurd
 
DarkSpectre said:
You have been marked. Look in the mirror and tell me what's written on your forehead. If it says "ABUSER" then do yourself a favour by cancelling your *****ty MWEB account and move to another ISP.

We haven't seen the true form of Derek's widely hated Abuse of Use policy yet. When the Telkom upgrades kick in, it will transform into something so ugly and purely evil you would want to take your eyes out with your bare hands if you saw it in your mind.
Click to expand...

Which ISP are you with at the moment??
 
Fudzy said:
What negativity? MWeb is a subsidiary of Naspers so until the year end financial figures you won't see the financial impact of MWeb's throttling decisions. It might even be in there favour if the company was running at a loss.
Click to expand...

The PR negativity and discontent expressed online. Why would they want a subsidiary to run at a loss?
 
SabreWolfy said:
The PR negativity and discontent expressed online. Why would they want a subsidiary to run at a loss?
Click to expand...

They wouldn't but if certain customers of said company are causing it to run at a loss wouldn't the company be better off without those customers.
 
Fudzy said:
They wouldn't but if certain customers of said company are causing it to run at a loss wouldn't the company be better off without those customers.
Click to expand...

True. And that's the cost-benefit analysis they've probably done. When 3% of customers are using 25% of the bandwidth, it's a better business decision to strictly enforce the AUP, potentially alienating those 3% of users and a few others, but ensuring the other 97% are happy, as their experience can only improve.
 
SabreWolfy said:
True. And that's the cost-benefit analysis they've probably done. When 3% of customers are using 25% of the bandwidth, it's a better business decision to strictly enforce the AUP, potentially alienating those 3% of users and a few others, but ensuring the other 97% are happy, as their experience can only improve.
Click to expand...

But after the top 3% have left there is another 3% albeit at a enforced lower level. We see that in the recent continued complaints that never end.

Time for Fudzy to read on the internet about shilling!
 
Seriously said:
But after the top 3% have left there is another 3% albeit at a enforced lower level. We see that in the recent continued complaints that never end.

Time for Fudzy to read on the internet about shilling!
Click to expand...

Time for you to move on, I'm tired of having to defend myself to the likes of yourself. If you've failed to comprehend any of my previous posts on this matter I would suggest going back to school alternatively go find somewhere else to troll.
 
Seriously said:
But after the top 3% have left there is another 3% albeit at a enforced lower level. We see that in the recent continued complaints that never end.

Time for Fudzy to read on the internet about shilling!
Click to expand...

Another 3% might replace them, etc. for a while, but I can't see that trend continuing forever. A few days ago MWEB Guy said that 0.5% of users were throttled in the last two weeks. That's a small number.

Fudzy's tried other ISPs and returned to MWEB, so he's in a position to speak from experience. Anyone who doesn't like the throttling policy is welcome to leave MWEB, as some have done. We can debate the merits of it here forever. We can plead forever for the thresholds to be made available.

Either way, for the 97% to 99.5% of us not constantly backing up the Internet locally, it doesn't make much difference ;)
 
Fudzy said:
They wouldn't but if certain customers of said company are causing it to run at a loss wouldn't the company be better off without those customers.
Click to expand...

And so the next 3% is born, we all know mweb is keeping the limits/throttling a secret just for this.
 
SabreWolfy said:
Another 3% might replace them, etc. for a while, but I can't see that trend continuing forever. A few days ago MWEB Guy said that 0.5% of users were throttled in the last two weeks. That's a small number.

Fudzy's tried other ISPs and returned to MWEB, so he's in a position to speak from experience. Anyone who doesn't like the throttling policy is welcome to leave MWEB, as some have done. We can debate the merits of it here forever. We can plead forever for the thresholds to be made available.

Either way, for the 97% to 99.5% of us not constantly backing up the Internet locally, it doesn't make much difference ;)
Click to expand...
Yes you are right. I doubt your numbers through and believing what Mweb Guy says, well if that is your source then...
But I would hazard a guess that the number is relatively low at this stage but definately not as low as 0.5 of their customer base which is 350 customers. If only 350 customers can cripple your infrastructure then boy are you in trouble. Also Mweb Guy himself has pointed out those that have exited from Mweb have impacted negatively on other ISPs which again would indicate the number is alot higher than 0.5%
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X