MWEB Uncapped ADSL Feedback - Part 3

MWEBHelp · Mar 28, 2014

Posting this for a friend on Mweb 1mbps uncapped (I think it's 2mbps now).

Code:

  1    <1 ms    <1 ms    <1 ms  10.0.0.2
  2    27 ms    37 ms    29 ms  41-133-48-1.dsl.mweb.co.za [41.133.48.1]
  3   242 ms   234 ms   191 ms  197-82-5-250.dbn.mweb.co.za [197.82.5.250]
  4   120 ms   139 ms   171 ms  197-82-2-3.dbn.mweb.co.za [197.82.2.3]
  5   302 ms   224 ms   215 ms  176.67.177.227
  6   213 ms   210 ms   232 ms  ldn-b5-link.telia.net [62.115.13.13]
  7   426 ms   285 ms   239 ms  cloudflare-ic-154357-ldn-b5.c.telia.net [80.239.161.246]
  8   214 ms     *      230 ms  141.101.114.14

Trace complete.

He's getting huge ping fluctuations. It looks like the Durban Mweb.

Afternoon, where are you tracing to?

giggity · Mar 28, 2014

MWEB Guy said:
Afternoon, where are you tracing to?

http://euw.leagueoflegends.com

He mentioned that the lag comes and goes every few minutes.

MWEBHelp · Mar 28, 2014

giggity said:
http://euw.leagueoflegends.com

He mentioned that the lag comes and goes every few minutes.

Do you perhaps have the username to his MWEB account?

Can you replicate the problem on your connection?

Vl@d · Mar 28, 2014

Tested my Line with Zertop's line tool and this is the results.
Ping results for last hop before account switches to ISP's hardware (Hop 2 on Tracert)

Pinging 41.132.72.1 with 32 bytes of data:
Reply from 41.132.72.1: bytes=32 time=8ms TTL=254
Reply from 41.132.72.1: bytes=32 time=8ms TTL=254
Reply from 41.132.72.1: bytes=32 time=8ms TTL=254
Reply from 41.132.72.1: bytes=32 time=9ms TTL=254
Reply from 41.132.72.1: bytes=32 time=7ms TTL=254
Reply from 41.132.72.1: bytes=32 time=9ms TTL=254
Reply from 41.132.72.1: bytes=32 time=7ms TTL=254
Reply from 41.132.72.1: bytes=32 time=7ms TTL=254
Reply from 41.132.72.1: bytes=32 time=8ms TTL=254
Reply from 41.132.72.1: bytes=32 time=46ms TTL=254
Reply from 41.132.72.1: bytes=32 time=10ms TTL=254
Reply from 41.132.72.1: bytes=32 time=8ms TTL=254
Reply from 41.132.72.1: bytes=32 time=8ms TTL=254
Reply from 41.132.72.1: bytes=32 time=9ms TTL=254
Reply from 41.132.72.1: bytes=32 time=7ms TTL=254
Reply from 41.132.72.1: bytes=32 time=9ms TTL=254
Reply from 41.132.72.1: bytes=32 time=9ms TTL=254
Reply from 41.132.72.1: bytes=32 time=41ms TTL=254
Reply from 41.132.72.1: bytes=32 time=69ms TTL=254
Reply from 41.132.72.1: bytes=32 time=76ms TTL=254
Reply from 41.132.72.1: bytes=32 time=57ms TTL=254
Reply from 41.132.72.1: bytes=32 time=53ms TTL=254
Reply from 41.132.72.1: bytes=32 time=17ms TTL=254
Reply from 41.132.72.1: bytes=32 time=8ms TTL=254
Reply from 41.132.72.1: bytes=32 time=7ms TTL=254
Reply from 41.132.72.1: bytes=32 time=7ms TTL=254
Reply from 41.132.72.1: bytes=32 time=8ms TTL=254
Reply from 41.132.72.1: bytes=32 time=7ms TTL=254
Reply from 41.132.72.1: bytes=32 time=7ms TTL=254
Reply from 41.132.72.1: bytes=32 time=7ms TTL=254

Ping statistics for 41.132.72.1:
Packets: Sent = 30, Received = 30, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 76ms, Average = 18ms

Fri 03/28/2014 21:41:56.03

Still get multiple DSL disconnects after 9 at night.

Vl@d · Mar 29, 2014

MWEB Guy definite problems with MWEB account.

Started getting lagg from just before 4 on online gaming and general Youtube.
Switched to Axxess test account and everything is running as it should.

MWEBHelp · Mar 29, 2014

Vl@d said:
MWEB Guy definite problems with MWEB account.

Started getting lagg from just before 4 on online gaming and general Youtube.
Switched to Axxess test account and everything is running as it should.

provide me with a trace route to a local and international site

Vl@d · Mar 29, 2014

Currently on Axxess account playing online in Guildwars 2.
Will have to send when I'm back on Mweb.
But haven't had reply on the traceroutes sent a few nights ago.
Problems started when I switched to the standard 6mb account

Vl@d · Mar 29, 2014

Taceroute on Axxess
C:\Users\Vlad>tracert mweb.co.za

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms 192.168.1.1
2 6 ms 5 ms 5 ms 105-236-9-1-esr-lo.mtnbusiness.co.za [105.236.9.
1]
3 22 ms 8 ms 17 ms ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178
.77]
4 9 ms 8 ms 8 ms rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.1
20]
5 9 ms 8 ms 8 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
6 13 ms 8 ms 8 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 8 ms 8 ms 108 ms 196.44.0.72
8 9 ms 10 ms 9 ms postfix.wipronet.co.za [196.22.161.133]
9 30 ms 30 ms 30 ms 197-80-7-34.jhb.mweb.co.za [197.80.7.34]
10 35 ms 34 ms 35 ms tengige0-0-0-0.cpt-p-1.mweb.co.za [197.84.4.34]

11 31 ms 31 ms 31 ms 197-84-5-238.cpt.mweb.co.za [197.84.5.238]
12 29 ms 29 ms 28 ms 196.28.178.66
13 28 ms 30 ms 28 ms cte-core-sw2.vwol.net [196.41.144.35]
14 35 ms 28 ms 28 ms www.mweb.co.za [196.2.63.110]

Trace complete.

C:\Users\Vlad>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.246.103]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 5 ms 5 ms 5 ms 105-236-9-1-esr-lo.mtnbusiness.co.za [105.236.9.
1]
3 8 ms 9 ms 8 ms ipc-recieve-rb-1a.za.mtnbusiness.net [41.181.178
.53]
4 10 ms 8 ms 9 ms rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.1
20]
5 9 ms 8 ms 11 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
6 9 ms 8 ms 12 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 178 ms 178 ms 177 ms ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83
]
8 175 ms 173 ms 173 ms bbc-linx.pr01.thdow.bbc.co.uk [195.66.224.103]
9 * * * Request timed out.
10 174 ms 174 ms 174 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
11 181 ms 179 ms 180 ms 132.185.255.165
12 174 ms 174 ms 173 ms fmt-vip132.cwwtf.bbc.co.uk [212.58.246.103]

Trace complete.

On Mweb

C:\Users\Vlad>tracert mweb.co.za

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 5 ms 6 ms 6 ms 41-132-72-1.dsl.mweb.co.za [41.132.72.1]
3 7 ms 7 ms 8 ms 197-80-96-138.jhb.mweb.co.za [197.80.96.138]
4 8 ms 8 ms 8 ms vl-92.vic-hscore-2.mweb.co.za [197.80.2.2]
5 35 ms 35 ms 35 ms tengig0-7-0-2.12.vic-p-2.mweb.co.za [197.80.5.24
2]
6 42 ms 50 ms 35 ms tengige0-0-0-0.cpt-p-1.mweb.co.za [197.84.4.34]

7 32 ms 32 ms 32 ms 197-84-5-238.cpt.mweb.co.za [197.84.5.238]
8 32 ms 32 ms 32 ms 196.28.178.66
9 33 ms 33 ms 32 ms cte-core-sw2.vwol.net [196.41.144.35]
10 32 ms 33 ms 32 ms www.mweb.co.za [196.2.63.110]

Trace complete.

C:\Users\Vlad>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.244.18]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 158 ms 64 ms * 41-132-72-1.dsl.mweb.co.za [41.132.72.1]
3 14 ms 8 ms 7 ms 197-80-96-138.jhb.mweb.co.za [197.80.96.138]
4 8 ms 8 ms 8 ms vl-92.vic-hscore-2.mweb.co.za [197.80.2.2]
5 187 ms * 185 ms tengig0-7-0-2.12.vic-p-1.mweb.co.za [197.80.5.24
1]
6 190 ms 186 ms 187 ms pos0-3-2-0.lon-up-1.mweb.co.za [197.80.5.7]
7 188 ms 187 ms 186 ms 176.67.177.131
8 186 ms 186 ms 186 ms ldn-b5-link.telia.net [62.115.13.13]
9 186 ms 187 ms 186 ms atos-ic-151907-ldn-b5.c.telia.net [80.239.132.14
2]
10 * * * Request timed out.
11 184 ms 184 ms 184 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
12 184 ms 184 ms 184 ms 132.185.255.149
13 184 ms 184 ms 184 ms fmt-vip72.telhc.bbc.co.uk [212.58.244.18]

Trace complete.

MWEBHelp · Mar 29, 2014

Vl@d said:
Taceroute on Axxess
C:\Users\Vlad>tracert mweb.co.za

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms 192.168.1.1
2 6 ms 5 ms 5 ms 105-236-9-1-esr-lo.mtnbusiness.co.za [105.236.9.
1]
3 22 ms 8 ms 17 ms ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178
.77]
4 9 ms 8 ms 8 ms rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.1
20]
5 9 ms 8 ms 8 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
6 13 ms 8 ms 8 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 8 ms 8 ms 108 ms 196.44.0.72
8 9 ms 10 ms 9 ms postfix.wipronet.co.za [196.22.161.133]
9 30 ms 30 ms 30 ms 197-80-7-34.jhb.mweb.co.za [197.80.7.34]
10 35 ms 34 ms 35 ms tengige0-0-0-0.cpt-p-1.mweb.co.za [197.84.4.34]

11 31 ms 31 ms 31 ms 197-84-5-238.cpt.mweb.co.za [197.84.5.238]
12 29 ms 29 ms 28 ms 196.28.178.66
13 28 ms 30 ms 28 ms cte-core-sw2.vwol.net [196.41.144.35]
14 35 ms 28 ms 28 ms www.mweb.co.za [196.2.63.110]

Trace complete.

C:\Users\Vlad>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.246.103]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 5 ms 5 ms 5 ms 105-236-9-1-esr-lo.mtnbusiness.co.za [105.236.9.
1]
3 8 ms 9 ms 8 ms ipc-recieve-rb-1a.za.mtnbusiness.net [41.181.178
.53]
4 10 ms 8 ms 9 ms rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.1
20]
5 9 ms 8 ms 11 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
6 9 ms 8 ms 12 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 178 ms 178 ms 177 ms ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83
]
8 175 ms 173 ms 173 ms bbc-linx.pr01.thdow.bbc.co.uk [195.66.224.103]
9 * * * Request timed out.
10 174 ms 174 ms 174 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
11 181 ms 179 ms 180 ms 132.185.255.165
12 174 ms 174 ms 173 ms fmt-vip132.cwwtf.bbc.co.uk [212.58.246.103]

Trace complete.

On Mweb

C:\Users\Vlad>tracert mweb.co.za

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 5 ms 6 ms 6 ms 41-132-72-1.dsl.mweb.co.za [41.132.72.1]
3 7 ms 7 ms 8 ms 197-80-96-138.jhb.mweb.co.za [197.80.96.138]
4 8 ms 8 ms 8 ms vl-92.vic-hscore-2.mweb.co.za [197.80.2.2]
5 35 ms 35 ms 35 ms tengig0-7-0-2.12.vic-p-2.mweb.co.za [197.80.5.24
2]
6 42 ms 50 ms 35 ms tengige0-0-0-0.cpt-p-1.mweb.co.za [197.84.4.34]

7 32 ms 32 ms 32 ms 197-84-5-238.cpt.mweb.co.za [197.84.5.238]
8 32 ms 32 ms 32 ms 196.28.178.66
9 33 ms 33 ms 32 ms cte-core-sw2.vwol.net [196.41.144.35]
10 32 ms 33 ms 32 ms www.mweb.co.za [196.2.63.110]

Trace complete.

C:\Users\Vlad>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.244.18]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 158 ms 64 ms * 41-132-72-1.dsl.mweb.co.za [41.132.72.1]
3 14 ms 8 ms 7 ms 197-80-96-138.jhb.mweb.co.za [197.80.96.138]
4 8 ms 8 ms 8 ms vl-92.vic-hscore-2.mweb.co.za [197.80.2.2]
5 187 ms * 185 ms tengig0-7-0-2.12.vic-p-1.mweb.co.za [197.80.5.24
1]
6 190 ms 186 ms 187 ms pos0-3-2-0.lon-up-1.mweb.co.za [197.80.5.7]
7 188 ms 187 ms 186 ms 176.67.177.131
8 186 ms 186 ms 186 ms ldn-b5-link.telia.net [62.115.13.13]
9 186 ms 187 ms 186 ms atos-ic-151907-ldn-b5.c.telia.net [80.239.132.14
2]
10 * * * Request timed out.
11 184 ms 184 ms 184 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
12 184 ms 184 ms 184 ms 132.185.255.149
13 184 ms 184 ms 184 ms fmt-vip72.telhc.bbc.co.uk [212.58.244.18]

Trace complete.

Thanks for that, I have escalated this to our specialists to investigate and contact you.

Your ref number is 1391736

Vl@d · Mar 29, 2014

Ty very much

rpdblu · Mar 30, 2014

Hey my net just died, came back to lag

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms myrouter.Home [192.168.1.1]
2 9 ms 9 ms 8 ms 41-132-70-1.dsl.mweb.co.za [41.132.70.1]
3 10 ms 9 ms 9 ms 197-84-96-138.cpt.mweb.co.za [197.84.96.138]
4 10 ms 10 ms 9 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 17 ms 17 ms 10 ms 196.28.178.66
6 323 ms 234 ms 263 ms cte-core-sw2.vwol.net [196.41.144.35]
7 244 ms 280 ms 132 ms www.mweb.co.za [196.2.63.110]

Trace complete.

MWEBHelp · Mar 30, 2014

rpdblu said:
Hey my net just died, came back to lag

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms myrouter.Home [192.168.1.1]
2 9 ms 9 ms 8 ms 41-132-70-1.dsl.mweb.co.za [41.132.70.1]
3 10 ms 9 ms 9 ms 197-84-96-138.cpt.mweb.co.za [197.84.96.138]
4 10 ms 10 ms 9 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 17 ms 17 ms 10 ms 196.28.178.66
6 323 ms 234 ms 263 ms cte-core-sw2.vwol.net [196.41.144.35]
7 244 ms 280 ms 132 ms www.mweb.co.za [196.2.63.110]

Trace complete.

Hi rpdblu send me a PM with your MWEB details.

Fayera · Mar 30, 2014

MWEB dies the comes back continuously anyone else experiencing it ? And when its back the latency is insane

Vl@d · Mar 31, 2014

Been my problem the last 2 weeks with no resolve as yet.

MWEBHelp · Mar 31, 2014

Fayera said:
MWEB dies the comes back continuously anyone else experiencing it ? And when its back the latency is insane

Morning Fayera

Please PM me the MWEB email address or username so that I can have a look from our side.

When you say dies, does the connection drop?

Vl@d · Mar 31, 2014

Mweb Guy spoke to two other friends of mine also Mweb users which have the same problem with dsl connection dropping on the Mweb accounts while other accounts is stable.
One is in the same town as me and the other is in Centurion.

MWEBHelp · Mar 31, 2014

Vl@d said:
Mweb Guy spoke to two other friends of mine also Mweb users which have the same problem with dsl connection dropping on the Mweb accounts while other accounts is stable.
One is in the same town as me and the other is in Centurion.

Morning Vl@d

I checked the account and noticed our technical team will be contacting you. There is also a line fault open with Telkom. We are still in contact with them regarding this and we will provide you feedback as we receive information.

Drifter · Mar 31, 2014

International is dead slow again

Vl@d · Mar 31, 2014

No Mweb Guy no contact from your technical team. Telkom sent a technician out for the line didn't find anything.
Everything was running fine till just after 19:30 when lagg on online gaming became unbearable

MWEBHelp · Mar 31, 2014

Gerhardva said:
International is dead slow again

Hi Gerhardva

We have no reported international issues.

Is it 1 specific site or all international ?

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MWEB Uncapped ADSL Feedback - Part 3

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