MWEB Uncapped ADSL Feedback - Part 3

My MWEB ADSL line has also been acting up over the last month. I seem to get very high in-game pings during peak times. I phoned in and did all that was requested such as reset router, try another UTP cable etc etc and I asked for a port reset. This seemed to fix the issue but now recently it has gotten even worse to the point where I often lag out in-game which can be rather frustrating. I am not a very heavy user and nobody else was using my internet at these times. I am on a 2Mbps premium uncapped account and averaging around ~100-130 gigs a month downloads which is not excessive (apparently I only get throttled if I go over 200 gigs).

Sorry to bother but this isn't really acceptable and lately the service from MWEB has been rather bad. Just want a clarification as to what is going on (if anything) and is there anything I can do to resolve the lag issues! Thanks!
 
Hi MwebGuy,

Please check you PM having odd issues thinking it might be shaping related appreciate your help.

Thanks,
HerbertK
 
My MWEB ADSL line has also been acting up over the last month. I seem to get very high in-game pings during peak times. I phoned in and did all that was requested such as reset router, try another UTP cable etc etc and I asked for a port reset. This seemed to fix the issue but now recently it has gotten even worse to the point where I often lag out in-game which can be rather frustrating. I am not a very heavy user and nobody else was using my internet at these times. I am on a 2Mbps premium uncapped account and averaging around ~100-130 gigs a month downloads which is not excessive (apparently I only get throttled if I go over 200 gigs).

Sorry to bother but this isn't really acceptable and lately the service from MWEB has been rather bad. Just want a clarification as to what is going on (if anything) and is there anything I can do to resolve the lag issues! Thanks!

Hi Vortexza

Please PM me your MWEB email address in order for me to assist you.
 
Hey M-web guy I'm on the premium 4meg uncapped.This month the adsl is so shi t in the evenings. Since the world cup
 
i used my free afrihost account and full speed. the time the latency starts between 6pm till late in the evening
 
i used my free afrihost account and full speed. the time the latency starts between 6pm till late in the evening

Hi bakkies

Please send me your MWEB account info and the comparative tests.
 
Hi Mweb guy.
ADSL down by me but line is working.
Could you please investigate?
 
Hi Mweb guy.
ADSL down by me but line is working.
Could you please investigate?

Hi Vl@d

I could find any issues on your account but do see that you made connection again.
 
Mwebguy I can see I have connection to your servers but cant go online. IPC down or something, has been like this since last night.
 
Mwebguy I can see I have connection to your servers but cant go online. IPC down or something, has been like this since last night.

We are not experiencing any trouble with our IPC.

I have reauthed your account now, allow 30 minutes to pass then restart your router and test
 
Email is borked again. Just gets stuck on Sign Me In, never resolves. I need to check mah damn mail .........
 
H, tell me are you getting any particular error messages ?

No message at all, it's just stuck on a login loop ..... waited an hour and tried firefox and logged in. It's happened before on Chrome so something is not too lekker between it and your webmail.
 
I can ping and tracert it just fine, 9ms, but it just says timed out when trying to connect.
 
No message at all, it's just stuck on a login loop ..... waited an hour and tried firefox and logged in. It's happened before on Chrome so something is not too lekker between it and your webmail.

Thanks for the information Mephisto_Helix

Not sure why that is happening via Chrome, it should be working. Please keep monitoring and keep me posted.
 
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