MWEB Uncapped ADSL Feedback - Part 3

Magnarmalok said:
I'm getting real tired of constantly being throttled on a product that's supposed to be uncapped. Can anyone recommend an ISP that doesn't throttle as senselessly as Mweb seems to have chosen to do lately?
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If this doesn't suit you, move to Afrihost if in the North/East, or WebAfrica if in the South.
 
Magnarmalok said:
That's the beauty of it. I don't even do heavy downloads... A few YouTube vids a few twitch streams and suddenly the threshold is met.
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Evening Magnarmalok, please provide me your MWEB account details in order for me to have a closer look at your account.
 
Well, my MWEB is great.
Had some issues last night for the first time in a while but tonight seems ok.

Was running telkom as backup and on steam for int games it sucks big time, for me that is, MWeb way better.

Edit, i never come close to the soft caps though for my 4mb prem line
 
Getting terribly erratic ping times to the Planerside 2 servers in Amsterdam this morning. be-4-778-thd-p-2.mweb.co.za seems to be the router where my pings are spiking at, and getting erratic packet loss at tengig-0-0-0-2-11-cpt-p-1.mweb.co.za
 
pmurgs said:
Getting terribly erratic ping times to the Planerside 2 servers in Amsterdam this morning. be-4-778-thd-p-2.mweb.co.za seems to be the router where my pings are spiking at, and getting erratic packet loss at tengig-0-0-0-2-11-cpt-p-1.mweb.co.za
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Morning pmurgs

Please PM me the MWEB username so that I can have a look from our side.

Can you also run a traceroute to a local and internation site and send the results as well.
 
We are offline for one week already! We called the problem in but nothing so far! Not even a feedback. As a premium adsl customer I am very disappointed with your service. I work from home so I rely on a working internet connection. I expect you to solve the problem asap and send me a revised invoice because I won't pay for a service I can't use.

Ref.no: 1462222
 
capek said:
We are offline for one week already! We called the problem in but nothing so far! Not even a feedback. As a premium adsl customer I am very disappointed with your service. I work from home so I rely on a working internet connection. I expect you to solve the problem asap and send me a revised invoice because I won't pay for a service I can't use.

Ref.no: 1462222
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Good capek, the fault has only been open since the 7th July.

Telkom has a 7 working day SLA agreement, I will follow up on the fault for you though.
 
I have been having a weird problem lately. After upgrading my account to 4Mb uncapped premium a few days ago (from 2Mb premium) I am experiencing random stuttering/loading in Netflix, which has never happened before.

It's definitely not the line (which has been a 4Mb line since Telkom migrated everyone up one level), and when the stuttering isn't happening the quality of the video is noticeably better. It can't be throttling since it started pretty much as soon as I got home and reset my router after the upgrade.

I am worried my download speed is in some weird limbo where it is just not fast enough to stream HD but it is trying anyway. Has anyone else had this issue?
Also - this is Netflix via PS4.
 
Cleric said:
I have been having a weird problem lately. After upgrading my account to 4Mb uncapped premium a few days ago (from 2Mb premium) I am experiencing random stuttering/loading in Netflix, which has never happened before.

It's definitely not the line (which has been a 4Mb line since Telkom migrated everyone up one level), and when the stuttering isn't happening the quality of the video is noticeably better. It can't be throttling since it started pretty much as soon as I got home and reset my router after the upgrade.

I am worried my download speed is in some weird limbo where it is just not fast enough to stream HD but it is trying anyway. Has anyone else had this issue?
Also - this is Netflix via PS4.
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Afternoon, please inbox me your MWEB account details.

I would like to view your account.
 
Hey, is MWEB Premium Uncapped 2Mbps good? As long as I don't download more than 200gb in a 30-day rolling window, then I should be OK, correct?
 
DarkSpectre said:
Hey, is MWEB Premium Uncapped 2Mbps good? As long as I don't download more than 200gb in a 30-day rolling window, then I should be OK, correct?
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Hi DarkSpectre

That would be correct, as long as your usage falls below the threshold for the 30day rolling window you should be ok.
 
DreamKing said:
I just don't understand why my threshold is lower than 70G I am still "throttled" by mweb.

may be mweb really wants me to leave.....
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Hi

I checked your account and your usage for the last 30day is still above the threshold.
Once this drops to below the threshold, the speeds should return to normal.
 
DreamKing said:
how you calculate the threshold? from 14 Jun to 13 Jul that is below the threshold.
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The calculation does not take today's usage into account because we cannot see the total usage for the day until tomorrow.

The system calculates 30days back from yesterday, today's usage will only be added tomorrow.
 
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