MWEB Uncapped ADSL Feedback - Part 3

Mephisto_Helix said:
gotta say, if the free news from Mweb is stopping, it's done for as a product. Time to start shopping round.
Click to expand...

If they allow me to use SSL to connect to a different server after midnight without being warned of abuse I might consider staying, otherwise I'm moving my line back to Telkom next month and switching ISP's.
 
Soul Assassin said:
If they allow me to use SSL to connect to a different server after midnight without being warned of abuse I might consider staying, otherwise I'm moving my line back to Telkom next month and switching ISP's.
Click to expand...

Doubt they will hey. Are/were you with MWEB for the news server, or other reasons?
 
PostmanPot said:
Doubt they will hey. Are/were you with MWEB for the news server, or other reasons?
Click to expand...

I've been with MWEB for a long long time now and nothing they did previously, throttling and limits, bothered me in the slightest but not having access to the news server I've been using basically every day for between 3-4 years is a deal breaker for me.
 
Soul Assassin said:
I've been with MWEB for a long long time now and nothing they did previously, throttling and limits, bothered me in the slightest but not having access to the news server I've been using basically every day for between 3-4 years is a deal breaker for me.
Click to expand...

Fair enough. Sorry man. :(

But if your requirements mainly revolve around a news server, then I think there's hope elsewhere.
 
MWeb technical have just given official statement on ridiculous port shaping

MWeb technical just called me to follow up on my complaint that port 563 SSL is being port shaped into oblivion for 75% of every day, weekends included, all of a sudden, and it's completely unacceptable.

I've just been told by them that the official statement on the matter is that we can now consider that to be the standard normal port shaping (ie. throttling) that we can expect to experience with a Premium Uncapped MWeb account if it's not also an Unshaped account.

So in other words, we are back to the good old "This is not actually an uncapped account in any way, shape or form" argument, but even worse, even their own internal 30 day limits set for Premium accounts no longer matter because if we are going to be shaped and throttled to this extent constantly then effectively the account is completely useless anyway.

I'm can't actually believe what I've just been told. This was the last thing I expected from MWeb who have always been the only ISP that have delivered what I've paid them for without minimal issues.

This is a very sad turn of events.
 
SiliconKid said:
MWeb technical just called me to follow up on my complaint that port 563 SSL is being port shaped into oblivion for 75% of every day, weekends included, all of a sudden, and it's completely unacceptable.

I've just been told by them that the official statement on the matter is that we can now consider that to be the standard normal port shaping (ie. throttling) that we can expect to experience with a Premium Uncapped MWeb account if it's not also an Unshaped account.

So in other words, we are back to the good old "This is not actually an uncapped account in any way, shape or form" argument, but even worse, even their own internal 30 day limits set for Premium accounts no longer matter because if we are going to be shaped and throttled to this extent constantly then effectively the account is completely useless anyway.

I'm can't actually believe what I've just been told. This was the last thing I expected from MWeb who have always been the only ISP that have delivered what I've paid them for without minimal issues.

This is a very sad turn of events.
Click to expand...


Hi SiliconKid

I looked into your account logs regarding your news server downloads and what the technical consultant said, "There would be Shaping on a Shaped account & if you want Unshaped you need to consider an Unshaped account"

Edit: We have always been open about our shaped services and what gets low priority on this platform.

Shaping & Throttling is two different things.
 
Last edited:
This is very bad, how can they have a 30 day limit and shape & throttle the ***** out of this im not even close to the softcap limit, ive been following the thread after the post, and i see a few people have been having issues with P2P, look @ your P2P downloads after 6pm even going all the way to 10pm, i watched again yesterday and no speed at all on any downloads even on the weekends, if they are now shaping P2P completely all the time let us know atleast that this is now part of there new T&C's.
 
How many people using P2P for downloads are downloading legitimate content?
IE: Who is downloading movies/series/etc illegally?

I ask this because an awful lot of people are complaining and basically all I hear is, "We can't get our illegal stuff quickly enough!".
 
MWEB Guy said:
Hi SiliconKid

I looked into your account logs regarding your news server downloads and what the technical consultant said, "There would be Shaping on a Shaped account & if you want Unshaped you need to consider an Unshaped account"

We have never been open about our shaped services and what gets low priority on this platform.

Shaping & Throttling is two different things.
Click to expand...


This nonsense only started in the last 10 days or so. This is new, and was NEVER happening before, and it's extreme.

Please don't pretend like this is what's been going on all along. It is not.

I have been a firm supporter of MWeb for years and recommended them to a lot of people and now I'm looking VERY stupid as a result of this because a substantial number of people that I know are now looking for alternatives already and preparing to jump ship.

The fact is that the way your system is now suddenly behaving is completely different to how it's been behaving for years. This is a sudden and drastic change with serious implications for many of your users.

When I initially engaged with your technical department I was told that they had NO idea what was causing this and that it should not be happening on my account, on multiple different phone calls.

But today I get a phone call from them telling me something else completely. Telling me that they DO know what's causing it, it's a new enforcement of the shaping policies, and that's the way it's going to be from now on, and there is nothing that can be done about it.

So first of all, I was given misinformation, and second of all you've made a major change to the way your network is now going to behave and you didn't think it was necessary to let any of your users know ?

Great way to treat loyal customers who have spent a considerable amount of money with you over the years.

Prepare for a mass exodus of users.
 
I hear you SiliconKid. Since I changed to a capped account, my online gaming is impossible before 17:00, even though my speed tests show max line speed.
 
Drifter said:
Since I changed to a capped account, my online gaming is impossible before 17:00, even though my speed tests show max line speed.
Click to expand...

I find this hard to believe. Have Telkom fixed your line issue, and have you been testing since then?
 
Yes, the line is fixed:

Last Result:
Download Speed: 8651 kbps (1081.4 KB/sec transfer rate)
Upload Speed: 825 kbps (103.1 KB/sec transfer rate)
Latency: 14 ms
2014/09/25, 4:48:25 PM


Here is a tracert to the game. After 17:00 - 18:00 I can connect with no issues. Maybe it means something to you.

C:\Users\GerhardvA>tracert www.kixeye.com/game/warcommander
Unable to resolve target system name www.kixeye.com/game/warcommander.

C:\Users\GerhardvA>tracert www.kixeye.com

Tracing route to www.kixeye.com [54.191.9.73]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 12 ms 6 ms 7 ms 41-133-136-1.dsl.mweb.co.za [41.133.136.1]
3 9 ms 8 ms 20 ms 197-80-96-138.jhb.mweb.co.za [197.80.96.138]
4 9 ms 12 ms 10 ms vl-92-vic-hscore-2.mweb.co.za [197.80.2.2]
5 191 ms 189 ms 198 ms tengig-0-7-0-2-12-vic-p-1.mweb.co.za [197.80.5.241]
6 188 ms 191 ms 187 ms s2-pos0-3-0-0-pos0-3-2-0-thd-p-2.mweb.co.za [197.80.5.7]
7 187 ms 194 ms 188 ms be-2-776-thd-up-2.mweb.co.za [176.67.177.235]
8 185 ms 190 ms 200 ms ldn-b5-link.telia.net [62.115.13.17]
9 185 ms 192 ms 193 ms ldn-bb2-link.telia.net [213.155.136.76]
10 255 ms 255 ms 255 ms nyk-bb2-link.telia.net [80.91.253.118]
11 284 ms 283 ms 280 ms chi-b21-link.telia.net [62.115.137.35]
12 337 ms 358 ms 354 ms sea-b1-link.telia.net [62.115.137.85]
13 358 ms 327 ms 324 ms amazon-ic-302506-sea-b1.c.telia.net [213.248.84.190]
14 331 ms 331 ms 333 ms 205.251.225.164
15 336 ms 341 ms 341 ms 205.251.232.92
16 333 ms 332 ms 333 ms 205.251.232.153
17 332 ms 329 ms 333 ms 205.251.232.63
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
 
Soul Assassin said:
I've been with MWEB for a long long time now and nothing they did previously, throttling and limits, bothered me in the slightest but not having access to the news server I've been using basically every day for between 3-4 years is a deal breaker for me.
Click to expand...

Basically exactly the same for me, I'll be switching.
 
Drifter said:
Yes, the line is fixed:

Last Result:
Download Speed: 8651 kbps (1081.4 KB/sec transfer rate)
Upload Speed: 825 kbps (103.1 KB/sec transfer rate)
Latency: 14 ms
2014/09/25, 4:48:25 PM


Here is a tracert to the game. After 17:00 - 18:00 I can connect with no issues. Maybe it means something to you.

C:\Users\GerhardvA>tracert www.kixeye.com/game/warcommander
Unable to resolve target system name www.kixeye.com/game/warcommander.

C:\Users\GerhardvA>tracert www.kixeye.com

Tracing route to www.kixeye.com [54.191.9.73]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 12 ms 6 ms 7 ms 41-133-136-1.dsl.mweb.co.za [41.133.136.1]
3 9 ms 8 ms 20 ms 197-80-96-138.jhb.mweb.co.za [197.80.96.138]
4 9 ms 12 ms 10 ms vl-92-vic-hscore-2.mweb.co.za [197.80.2.2]
5 191 ms 189 ms 198 ms tengig-0-7-0-2-12-vic-p-1.mweb.co.za [197.80.5.241]
6 188 ms 191 ms 187 ms s2-pos0-3-0-0-pos0-3-2-0-thd-p-2.mweb.co.za [197.80.5.7]
7 187 ms 194 ms 188 ms be-2-776-thd-up-2.mweb.co.za [176.67.177.235]
8 185 ms 190 ms 200 ms ldn-b5-link.telia.net [62.115.13.17]
9 185 ms 192 ms 193 ms ldn-bb2-link.telia.net [213.155.136.76]
10 255 ms 255 ms 255 ms nyk-bb2-link.telia.net [80.91.253.118]
11 284 ms 283 ms 280 ms chi-b21-link.telia.net [62.115.137.35]
12 337 ms 358 ms 354 ms sea-b1-link.telia.net [62.115.137.85]
13 358 ms 327 ms 324 ms amazon-ic-302506-sea-b1.c.telia.net [213.248.84.190]
14 331 ms 331 ms 333 ms 205.251.225.164
15 336 ms 341 ms 341 ms 205.251.232.92
16 333 ms 332 ms 333 ms 205.251.232.153
17 332 ms 329 ms 333 ms 205.251.232.63
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
Click to expand...

That site is slow from MWEB, IS and MTN accounts. Not sure why the MWEB trace is so different.

Traceroute has started…

traceroute to www.prod.us-west-2.kxl.kixeye.com (54.201.16.139), 64 hops max, 72 byte packets
1 41-133-138-1 (41.133.138.1) 7.475 ms 6.943 ms 6.340 ms
2 197-84-96-138.cpt.mweb.co.za (197.84.96.138) 9.247 ms 8.799 ms 9.230 ms
3 vl-92-cpt-hscore-1.mweb.co.za (197.84.2.2) 8.958 ms 8.337 ms 8.462 ms
4 tengig-0-0-0-2-11-cpt-p-2.mweb.co.za (197.84.5.226) 153.228 ms 155.189 ms 156.393 ms
5 tengig-0-7-0-0-cpt-p-1.mweb.co.za (197.84.4.33) 156.463 ms 155.110 ms 156.830 ms
6 197-84-4-201.cpt.mweb.co.za (197.84.4.201) 154.835 ms 155.620 ms 156.278 ms
7 be-8-778-thd-p-1.mweb.co.za (176.67.177.145) 154.346 ms 154.616 ms 212.543 ms
8 be-3-777-thd-up-1.mweb.co.za (176.67.177.131) 154.921 ms 153.139 ms 156.414 ms
9 ldn-b5-link.telia.net (62.115.13.13) 153.688 ms 152.648 ms 152.886 ms
10 ldn-bb1-link.telia.net (80.91.246.96) 183.762 ms 158.993 ms 160.541 ms
11 nyk-bb1-link.telia.net (213.155.133.149) 314.498 ms 225.889 ms 224.639 ms
12 chi-b21-link.telia.net (80.91.247.17) 247.901 ms 247.449 ms 246.550 ms
13 sea-b1-link.telia.net (62.115.137.85) 363.383 ms 289.506 ms 289.504 ms
14 amazon-ic-307562-sea-b1.c.telia.net (213.248.92.242) 318.806 ms 289.048 ms 288.990 ms
15 205.251.226.231 (205.251.226.231) 383.884 ms 289.654 ms 289.689 ms
16 205.251.232.79 (205.251.232.79) 300.316 ms 295.586 ms 295.848 ms
17 205.251.232.217 (205.251.232.217) 297.134 ms 301.530 ms 299.391 ms
18 54.239.48.187 (54.239.48.187) 320.531 ms 375.402 ms 306.906 ms
19 * * *
20 * * *
21 * * *
Click to expand...

Traceroute has started…

traceroute to www.prod.us-west-2.kxl.kixeye.com (54.201.16.139), 64 hops max, 72 byte packets
1 192.168.1.2 (192.168.1.2) 2.564 ms 1.791 ms 1.868 ms
2 196-210-201-1.dynamic.isadsl.co.za (196.210.201.1) 8.124 ms 32.983 ms 6.974 ms
3 cdsl2-ctn-vl2276.ip.isnet.net (196.38.72.125) 9.484 ms 9.702 ms 10.287 ms
4 196.35.115.136 (196.35.115.136) 8.812 ms 9.495 ms 9.431 ms
5 168.209.6.13 (168.209.6.13) 9.056 ms 9.552 ms 8.551 ms
6 core2b-ctn-gi0-2.ip.isnet.net (168.209.6.3) 9.182 ms 10.074 ms 9.102 ms
7 168.209.0.74 (168.209.0.74) 171.832 ms 189.543 ms 167.291 ms
8 xe-4-3-2.edge3.london1.level3.net (195.50.124.33) 167.258 ms 166.801 ms 166.954 ms
9 * * *
10 * * *
11 * * *
Click to expand...

Traceroute has started…

traceroute to www.prod.us-west-2.kxl.kixeye.com (54.191.9.73), 64 hops max, 72 byte packets
1 105-236-9-65-esr-lo.mtnbusiness.co.za (105.236.9.65) 7.897 ms 7.527 ms 7.765 ms
2 41.181.201.94 (41.181.201.94) 31.700 ms 14.975 ms 10.903 ms
3 tb-dca-2.za--qux-a.za.mtnbusiness.net (41.181.184.28) 10.358 ms 10.912 ms 11.563 ms
4 unc-cpt-1.mtnns.net (196.44.18.8) 11.485 ms 11.835 ms 29.031 ms
5 196.44.31.106 (196.44.31.106) 22.391 ms 20.589 ms 21.338 ms
6 am-cr-1.am--lt-cr-1.uk-a.mtnns.net (196.44.31.221) 200.172 ms 154.879 ms 157.259 ms
7 ls-pr-2.uk--ls-cr-1.uk-a.mtn.net (209.212.111.203) 167.963 ms 155.691 ms 158.860 ms
8 195.50.122.181 (195.50.122.181) 154.993 ms 159.979 ms 156.893 ms
9 * * *
10 * * *
11 * * *
Click to expand...
 
Thats what I dont understand either. My team members from all over the world, Australia, Egypt, Israel, UK, New Zealand can all connect in one go without issues.
 
Drifter said:
Thats what I dont understand either. My team members from all over the world, Australia, Egypt, Israel, UK, New Zealand can all connect in one go without issues.
Click to expand...

Not such a popular game in SA, is it?

I'm sure MWEB Guy can let the gaming team know.
 
PostmanPot said:
Not such a popular game in SA, is it?

I'm sure MWEB Guy can let the gaming team know.
Click to expand...


Quite a few Sefricans playing as well. Major issues with it are just the last couple of weeks. Note, over weekends I dont have any issues at all, been playing this since Oct 2012.

The reason I mentioned the other countries, is because they dont have the same issues we do.
 
For the last month this has been happening intermittently, but it happened pretty much the whole of today.

Many URLs will just fail to load whatsoever, and I will be unable to ping them. Eg. www.mweb.co.za or www.standardbank.co.za will load. www.google.co.za fails (and anything google related), www.mybroadband.co.za fails as well. Sites that do load will take AGES to finish loading as many of them using Google for tracking and adverts. I double checked in my Mweb Account dashboard to see if I was throttled or anything like that... nope.

I opened up an Afrihost account and connected to that. Problem solved, everything working 100%. Hop back onto my Mweb account, same problem.

I had to use my Afrihost account to post this as I obviously couldn't open the MYBB forums from my Mweb account.
 
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