MWEB Uncapped ADSL Feedback - Part 3

PostmanPot said:
Why 1Mbps? Isn't that going to give you a max of between 240p and 360p?

p2p usually only opens up after 00h00, are you including after 00h00 in your query?

It's hard to say if it's a Telkom line issue, or an account speed issue. I doubt the account isn't performing correctly.
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1Mbps because theres no point asking mweb to change it to 2mbps since I never reached 100kbps download speed.
I'm not including p2p. I'm saying that any file I download never downloads at a rate higher than 50kbps. Even a pdf from university servers.
I want to know whether my line is faulty or mweb is throttling everything to 50kbps.
 
Mclaren08 said:
1Mbps because theres no point asking mweb to change it to 2mbps since I never reached 100kbps download speed.
I'm not including p2p. I'm saying that any file I download never downloads at a rate higher than 50kbps. Even a pdf from university servers.
I want to know whether my line is faulty or mweb is throttling everything to 50kbps.
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The only explanation that you could never achieve more than 1Mbps download speeds (±100Kbps), is because you're very far from the Telkom exchange. Do you know where it is? Is this the case?

Or because someone on your local network was limiting you to that speed, etc.

I take it you are aware that 2Mbps is the slowest advertised ADSL speed by Telkom, not 1Mbps any longer.

This sounds like a line or equipment related issue to me.
 
MWEB Guy said:
Hi new_in_za2

You asking for your account to be put into an always throttled state. This is within your control.

We can't set an account to be permanently throttled.
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Oh well, then I'll just have to make sure I always download enough stuff to keep my account throttled.
 
Mclaren08 said:
1Mbps because theres no point asking mweb to change it to 2mbps since I never reached 100kbps download speed.
I'm not including p2p. I'm saying that any file I download never downloads at a rate higher than 50kbps. Even a pdf from university servers.
I want to know whether my line is faulty or mweb is throttling everything to 50kbps.
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Thanks for providing me the details via private messaging.

As per our communication.

All is well again :D

Have a great weekend ;)
 
PostmanPot said:
Evening bud. Could you please explain what these are, the difference?
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It's just an account setting.

Putting it on normal access, normally improves streaming and legitimate downloads.
 
PostmanPot said:
Thanks.

Why would protected access be enabled?

And by whom, the customer's choice or MWEB's or both?
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Protected access is the default setting on all ADSL accounts.

I speak under correct, but I think it can be adjusted via My account as well. (option used to be there)
 
Signed up for free 2mb uncapped 7 day trial this morning , how long does it take for them to confirm everything as I was emailed my details but can't cOnnect
 
Hemps said:
Signed up for free 2mb uncapped 7 day trial this morning , how long does it take for them to confirm everything as I was emailed my details but can't cOnnect
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Good Evening, did you sign up online or via email?
 
MWEB Guy said:
Good Evening, did you sign up online or via email?
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Online, filled in the form then got the Sms with details, trying to login in now but not connecting.


Edit: got it working , remove all other ISp details , reset.
 
Last edited:
I am having problems with downloading and streaming. I am on an mweb uncapped 2mbps account and I am not throttled. I did a speed test and the reports are fine with an average of 1.7 mbps webpages load fine but when I try and watch a youtube video it buffers frequently on 480p quality which should play perfectly fine on the speed I have. Also downloading averages like 0.8 to 0.9 mbps which is more like a 1mbps line

speed test result


Is there a problem on your side or am I being throttled for no reason ?
 
TheRedDevil18 said:
I am having problems with downloading and streaming. I am on an mweb uncapped 2mbps account and I am not throttled. I did a speed test and the reports are fine with an average of 1.7 mbps webpages load fine but when I try and watch a youtube video it buffers frequently on 480p quality which should play perfectly fine on the speed I have. Also downloading averages like 0.8 to 0.9 mbps which is more like a 1mbps line

speed test result

http://www.speedtest.net/my-result/4470109373

Is there a problem on your side or am I being throttled for no reason ?
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I suggest PMing MWEB Guy for an account reauth, and then powering off your modem for 15 minutes.
 
jarrodr said:
@MWEBGuy, my gmail takes forever to open. Been like that for sometime now. Any idea?
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Hi,

There are no general reported issues at the moment.
Could you please send me your account info via PM and I'll check it.
 
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