MWEB Uncapped ADSL Feedback - Part 3

[saa044]

Scrolled back 10 pages and saw nothing about DNS.

I am scanning with Namebench for other DNS servers but Google is 100x better than Mweb right now.

Thanks a lot. @PostmanPot In my opinion if you don't visit this thread a lot how will you know the fix has been mentioned a "million" pages ago?

 

[DeatheCore]

I'm on a 4Mbps Premium Uncapped package and my experience is as follows:

I've been having the exact same experience as the rest of you, horrible speeds throughout the day on all services, including loading web pages and streaming from YouTube. As people have mentioned before, the only time I actually get line speed is after midnight and generally on weekends (not guaranteed though).

Most of the time it feels like everything is being shaped to 2Mbps and sometimes even 1Mbps. Can barely stream a 720p YouTube video. I've spoken to 5 people from MWEB including 'technical specialists' and they have even escalated the issue to the network engineers who have simply responded by saying that: "All services are running as expected, can't find any faults. You cannot compare a capped package to uncapped. We shape appropriately during peak hours to try and balance the load, etc."

I've tested using Afrihost and CrystalWeb capped packages, both of which give full line speed 24/7, to demonstrate that it is not exchange/congestion related, but purely to do with MWEB's shaping policies. In a semi-busy household where 4-5 people are using the internet at the same time, these problems with MWEB are exacerbated. Even as I am typing this now, I cannot get more than 2Mbps which makes me wonder why I am even paying for 4Mbps, if I only receive that speed 10-15% of the time?

Now I do my fair share of downloading (200-300GB monthly) with most NNTP downloads scheduled between midnight and 08:00, I have told them I couldn't care less if they shape NNTP/p2p during business hours but HTTP and streaming should be prioritized!

So the bottom line is: After many weeks of submitting various tests and being bounced around between 5 different consultants the answer I have received is basically, "This is how our system is designed and is working as expected", i.e. nothing will change. I hope MWEB realize how many people are jumping ship to other ISPs simply because of this. Maybe with enough complaints about the same issues they will pull their heads out of the sand and actually look into revising their shaping policy, or buy more damn IPC!

 

[sticks_3]

I'm on a 4Mbps Premium Uncapped package and my experience is as follows:

I've been having the exact same experience as the rest of you, horrible speeds throughout the day on all services, including loading web pages and streaming from YouTube. As people have mentioned before, the only time I actually get line speed is after midnight and generally on weekends (not guaranteed though).

Most of the time it feels like everything is being shaped to 2Mbps and sometimes even 1Mbps. Can barely stream a 720p YouTube video. I've spoken to 5 people from MWEB including 'technical specialists' and they have even escalated the issue to the network engineers who have simply responded by saying that: "All services are running as expected, can't find any faults. You cannot compare a capped package to uncapped. We shape appropriately during peak hours to try and balance the load, etc."

I've tested using Afrihost and CrystalWeb capped packages, both of which give full line speed 24/7, to demonstrate that it is not exchange/congestion related, but purely to do with MWEB's shaping policies. In a semi-busy household where 4-5 people are using the internet at the same time, these problems with MWEB are exacerbated. Even as I am typing this now, I cannot get more than 2Mbps which makes me wonder why I am even paying for 4Mbps, if I only receive that speed 10-15% of the time?

Now I do my fair share of downloading (200-300GB monthly) with most NNTP downloads scheduled between midnight and 08:00, I have told them I couldn't care less if they shape NNTP/p2p during business hours but HTTP and streaming should be prioritized!

So the bottom line is: After many weeks of submitting various tests and being bounced around between 5 different consultants the answer I have received is basically, "This is how our system is designed and is working as expected", i.e. nothing will change. I hope MWEB realize how many people are jumping ship to other ISPs simply because of this. Maybe with enough complaints about the same issues they will pull their heads out of the sand and actually look into revising their shaping policy, or buy more damn IPC!

This is exactly what I've been complaining about, we pay R540 (without line rental) for a 4Mbps line and we don't get the service, for the last two months I haven't seen anything over 250kbps even at 2:30 in the morning on a Saturday. Mweb fix your ****. I'm testing two other isp accounts now and if it's not fixed by the end of July I'm canceling. I've had enough of your crap and excuses.

 

[Loppas]

^ Well said. I just cancelled my afrihost account and signed up this month based on my previous experience with mweb - got near full speeds on http, streaming and steam downloads using my friends line in nov/dec 2014. But clearly things have changed.

 

[randomgamer]

+1 DeatheCore & sticks_3

I've had exactly the same experience. I will be moving to another ISP asap.

 

[sticks_3]

^ Well said. I just cancelled my afrihost account and signed up this month based on my previous experience with mweb - got near full speeds on http, streaming and steam downloads using my friends line in nov/dec 2014. But clearly things have changed.

They have definitely changed, I've been with mweb since dial up (I think that's something like 12-14 years) and I've never had this much crap from anyone not even my insurance/medical aid company :/

 

[Grimster101]

To be honest I am so certain that many of us are being shaped/throttled secretly.

 

[MWEBHelp]

I'm on a 4Mbps Premium Uncapped package and my experience is as follows:

I've been having the exact same experience as the rest of you, horrible speeds throughout the day on all services, including loading web pages and streaming from YouTube. As people have mentioned before, the only time I actually get line speed is after midnight and generally on weekends (not guaranteed though).

Most of the time it feels like everything is being shaped to 2Mbps and sometimes even 1Mbps. Can barely stream a 720p YouTube video. I've spoken to 5 people from MWEB including 'technical specialists' and they have even escalated the issue to the network engineers who have simply responded by saying that: "All services are running as expected, can't find any faults. You cannot compare a capped package to uncapped. We shape appropriately during peak hours to try and balance the load, etc."

I've tested using Afrihost and CrystalWeb capped packages, both of which give full line speed 24/7, to demonstrate that it is not exchange/congestion related, but purely to do with MWEB's shaping policies. In a semi-busy household where 4-5 people are using the internet at the same time, these problems with MWEB are exacerbated. Even as I am typing this now, I cannot get more than 2Mbps which makes me wonder why I am even paying for 4Mbps, if I only receive that speed 10-15% of the time?

Now I do my fair share of downloading (200-300GB monthly) with most NNTP downloads scheduled between midnight and 08:00, I have told them I couldn't care less if they shape NNTP/p2p during business hours but HTTP and streaming should be prioritized!

So the bottom line is: After many weeks of submitting various tests and being bounced around between 5 different consultants the answer I have received is basically, "This is how our system is designed and is working as expected", i.e. nothing will change. I hope MWEB realize how many people are jumping ship to other ISPs simply because of this. Maybe with enough complaints about the same issues they will pull their heads out of the sand and actually look into revising their shaping policy, or buy more damn IPC!

Hi DeatheCore

Please provide me with your MWEB email address.

 

[PostmanPot]

Hi DeatheCore

Please provide me with your MWEB email address.

What for though? There is clearly a large scale issue, as most/everyone is affected.

When will MWEB:

1. Admit that there is an issue?
2. Confirm when it will be resolved?

Thankfully everything I do is unaffected, but YouTube being shaped to 2Mbps is frustrating, when I need it.

 

[schumi]

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My Youtube performance tonight, this is the same video both started at 480p but after a few seconds Mweb defaulted to 240p 2Mbps Uncapped ADSL

 

[sfarooq]

My apologies to MWEB for joining in the chorus of complaints but I am facing the same problems as described by many of the posters.

I used to have a 10MB line but moved houses and could only get a 4MB connection. I am on the premium 4MB uncapped ADSL package. Lately the access is patchy at best. FB is usually dead slow. YouTube sometimes runs real great at 720P even but most times I would be lucky to get 144P or 240P and that too with long pauses for the buffering to catch up. Downloads are equally slow and some of the times I get incomplete downloads with errors.

Overall most of the times the access to anything on the net is real slow. If I switch to my 4G backup connection I get 3-4 times faster access to any services on the net inspite of poor signal strength.

I've been with MWEB since its dialup days and have seen good and bad times but lately it seems the bad times are more prevalent!

I've tried the route of speaking to the MWEB call center who will tell me nothing is wrong and I should speak to Telkom who give me the same answer.

Sorry to say MWEB but you are clearly failing even your most loyal customers.

 

[ajan]

My apologies to MWEB for joining in the chorus of complaints but I am facing the same problems as described by many of the posters.

I used to have a 10MB line but moved houses and could only get a 4MB connection. I am on the premium 4MB uncapped ADSL package. Lately the access is patchy at best. FB is usually dead slow. YouTube sometimes runs real great at 720P even but most times I would be lucky to get 144P or 240P and that too with long pauses for the buffering to catch up. Downloads are equally slow and some of the times I get incomplete downloads with errors.

Overall most of the times the access to anything on the net is real slow. If I switch to my 4G backup connection I get 3-4 times faster access to any services on the net inspite of poor signal strength.

I've been with MWEB since its dialup days and have seen good and bad times but lately it seems the bad times are more prevalent!

I've tried the route of speaking to the MWEB call center who will tell me nothing is wrong and I should speak to Telkom who give me the same answer.

Sorry to say MWEB but you are clearly failing even your most loyal customers.

ayy lmao +1

 

[PostmanPot]

Shaped to 2.5Mbps at 05h00.

 

[PostmanPot]

There's clearly something wrong if torrents run at account speed, yet YouTube is shaped to half of it.

MWEB Guy, please advise?

 

[Drifter]

Well, well, the pattern continues and growing. Nearly all complaints mention the last two months? Anyways, I got home yesterday and manged to enjoy uninterrupted online gaming from 16:00 till 22:00. The only thing is, I was on a trial account from another ISP. My MWEB account would not connect to the game (no surprise there).

 

[Waste]

I just want to add my 5c, I'm also having the same issues described by @sfarooq. I'm also on a 4Mb Premium Uncapped.

I don't care if my torrents are a bit slow (I download between 00:00 and 07:00), but I normally enjoy YouTube at full 720p streaming. And this is not all, most of the time I believe I get packet drops, so you would open a website, the first time it just shows "server could not be reached" and then when you F5, it immediately loads fine.

If you run a continues ping, it goes good for a bunch of say 10 pings, and then it suddenly slows to longer response and a few drops and then it's fine again for another 10 pings.

You will open Gmail then it would get stuck loading, and stay that way, then if you F5 it loads fine immediately. Same problem.

I'm looking at another ISP now... OpenWeb has a thing where you get a 150Gb cap unshaped, and then uncapped between 0:00 and 7:00. Mmmm...

Edit: Oh and I love the typical reponse by Mweb on the MyBB article that "its a trend for this time of year"! I've been having this issue for most of the last 4 months.

 

[Grimster101]

So basically.. Many users here have begun to notice that they are being shaped/throttled all over the place extremely heavily with the exception of a few lucky users. Im so glad Im not the only one now.

It's gotten so bad that even Mybroadband posts an article about users complaining about the poor speeds/service. I honestly do not believe for even a second that the specialist that called me yesterday and escalated my issue is going to actually end up resolve my poor Mweb speeds.

But what really gets to me is that Mweb refuses to acknowledge that there is an issue. Or that they are indeed unfairly shaping/throttling users whether or not intentional or by accident. And the fact these complaints have been going on for 2+ months is deeply concerning. I hate to say it. But even when I was with OpenWeb long ago and had issues, it was never this constant and bad that I have had to repeatedly go to this thread over and over again and ask for help.

And always there is never actually something that ends up resolving the issue. I am merely asked over and over again to provide tracerts, pings, speedtests and the likes. The same thing I did on the thread, I was asked to do by the specialist. I have tried using another Mweb realm, tried changing dns, tried restarting my router, have had Telkom reset my port, disabled wifi, disconnected every other device in the house and even specifically disabled the dialing up router setting so that I can manually dial up to my account to make sure no other accounts are being used to test. And still my speeds perform poorly on Mweb.

While my issues are not always with Mweb as the exchange here is not maintained very well, the majority of the time things work fine on all my other accounts. Why oh why Mweb is this not getting resolved =[

MWEB Guy is there really nothing you can tell us on whats going on? Are you guys so far unable to pinpoint the problem?

 

[nerevar]

So Steam downloading a game at 20kb/s at 6am??

 

[Grimster101]

So Steam downloading a game at 20kb/s at 6am??

I won't lie. I am getting better speeds than that at the moment. Averaging about 150KB's on 4Mbit Premium uncapped (Not even sure why I bother using the Premium anymore as it feels nothing like a premium account) But the download is up all over the place and is just an endless spike graph going up to around 230KB's for a second or two and being hit back down to the 150's

 

[Anthro]

Morning MWEB, When will this issue be resolved ?

MWEBBusOps: Dear Customer, Internal system errors are affecting provisioning and connectivity to services. Engineers attending and ETA to follow.


Also, why is it not on your network status page.