MWEB Uncapped ADSL Feedback - Part 3

Hi all, services has been restored.

Please let us know if you are still encountering any issues.

Thank you for your patience, it is much appreciated.
 
http://www.fin24.com/Tech/News/MWEB-suffers-second-technical-glitch-this-month-20151021

UPDATE: Faulty blade knocks out MWEB services

Johannesburg - Internet service provider MWEB has been affected by downtime on Wednesday morning.

The outage reportedly affected MWEB’s ADSL internet services.

Meanwhile, MWEB submitted a post on its Facebook page explaining the problem.

“We are currently investigating an outage which is affecting some services hosted in our data centre in Cape Town,” wrote MWEB on its Facebook page at 07:34 on Wednesday.

“Engineers are on site. Updates to follow shortly. The outage has affected our telephony system, therefore you will not be able to reach our call centre at the moment,” said the company.

MWEB further posted an update that said “faulty hardware has been replaced and services should begin returning to normal within the next half an hour”.

UPDATE: MWEB statement

At 09:47, MWEB issued the following statement to Fin24 regarding the outage on Wednesday.

"MWEB experienced an outage between 07:00 and 09:00 today. All connections have now been re-established. The outage was caused by a hardware failure on one of its core network switches, affecting a number of services hosted in its Cape Town Data Centre. The faulty blade on the hardware has since been replaced and all services have been restored."


This has been the second outage for MWEB in just under a month.

Earlier this month, an email outage affected MWEB owing to a problem with one of its upstream providers.
Click to expand...
 
Uh, Mweb still seems to have some kinks in the system after the faulty blade thing. I know two other users in Cape Town experiencing strange problems within online games and on local websites.
 
Elis said:
Uh, Mweb still seems to have some kinks in the system after the faulty blade thing. I know two other users in Cape Town experiencing strange problems within online games and on local websites.
Click to expand...

Smooth sailing here. How about some ping tests and tracerts?
 
Elis said:
Uh, Mweb still seems to have some kinks in the system after the faulty blade thing. I know two other users in Cape Town experiencing strange problems within online games and on local websites.
Click to expand...

Hi Elis, could you elaborate on the trouble they are having ?
 
Elis said:
http://imgur.com/a/QD3sG

Packet loss ranging for 0.11% all the way to 26%. Inconsistent latency to local servers/websites.

I haven't seen any problems with the speed of the line. Area is in Pinelands, Cape Town.
Click to expand...

Good Morning, I checked and could not find any confirmed Network faults in your area.

have you tested with the Telkom guest account and also obtained degraded speed test readings?

PostmanPot said:
Pinelands seems to be having issues with exchange congestion the past while.
Click to expand...

Thanks for the assist PostmanPot ;)
 
Just checked with telkom account and multiple ISPs. Definitely only Mweb getting packetloss. It is fairly infrequent but doesn't seem to be going away any time soon.
 
Elis said:
Just checked with telkom account and multiple ISPs. Definitely only Mweb getting packetloss. It is fairly infrequent but doesn't seem to be going away any time soon.
Click to expand...

There aren't any reported issues that I'm aware.
Send me trace route examples of the accounts you used and one of the MWEB account.
I will then arrange with a specialist to contact you.
 
Also in CPT and having a major problem.

Tracing route to google.com [197.84.135.59]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 184 ms 182 ms 228 ms 197-84-96-137.cpt.mweb.co.za [197.84.96.137]
4 146 ms 152 ms 116 ms 534.po-channel50.cpt-ipc-1.optinet.net [197.84.96.138]
5 153 ms 152 ms 165 ms vl92.cpt-hscore-2.optinet.net [197.84.3.2]
6 156 ms 152 ms 146 ms 12.te0-7-0-2.cpt-p-1.optinet.net [197.84.5.241]
7 160 ms 152 ms 155 ms 101.te0-0-2-1.cpt-pe-14.optinet.net [197.84.7.14]
8 148 ms 145 ms 145 ms 197-84-135-59.cpt.mweb.co.za [197.84.135.59]

Trace complete.

Can barley load any local webpages.
 
SpleenPoker said:
Also in CPT and having a major problem.

Tracing route to google.com [197.84.135.59]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 184 ms 182 ms 228 ms 197-84-96-137.cpt.mweb.co.za [197.84.96.137]
4 146 ms 152 ms 116 ms 534.po-channel50.cpt-ipc-1.optinet.net [197.84.96.138]
5 153 ms 152 ms 165 ms vl92.cpt-hscore-2.optinet.net [197.84.3.2]
6 156 ms 152 ms 146 ms 12.te0-7-0-2.cpt-p-1.optinet.net [197.84.5.241]
7 160 ms 152 ms 155 ms 101.te0-0-2-1.cpt-pe-14.optinet.net [197.84.7.14]
8 148 ms 145 ms 145 ms 197-84-135-59.cpt.mweb.co.za [197.84.135.59]

Trace complete.

Can barley load any local webpages.
Click to expand...

No issues here.

Code: 
Traceroute has started…

traceroute: Warning: www.google.com has multiple addresses; using 197.80.128.20
traceroute to www.google.com (197.80.128.20), 64 hops max, 72 byte packets
 1  192.168.1.1 (192.168.1.1)  1.311 ms  0.967 ms  0.911 ms
 2  * * *
 3  197-84-96-137.cpt.mweb.co.za (197.84.96.137)  29.279 ms  52.379 ms  17.084 ms
 4  534.po-channel50.cpt-ipc-1.optinet.net (197.84.96.138)  8.707 ms  7.948 ms  8.522 ms
 5  vl92.cpt-hscore-1.optinet.net (197.84.2.2)  8.562 ms  8.556 ms  8.644 ms
 6  11.te0-0-0-2.cpt-p-2.optinet.net (197.84.5.226)  28.771 ms  28.006 ms  28.085 ms
 7  tengig-0-7-0-1-vic-p-1.mweb.co.za (197.84.4.47)  29.732 ms  28.976 ms  32.085 ms
 8  201.te0-0-2-3.vic-pe-13.optinet.net (197.80.7.77)  27.627 ms  28.405 ms  27.752 ms
 9  197-80-128-20.jhb.mweb.co.za (197.80.128.20)  25.647 ms  25.174 ms  25.522 ms
 
[video=youtube;FHQ_vmekckA]https://www.youtube.com/watch?v=FHQ_vmekckA&ab_channel=MWEB[/video]

Glad to see you guys are trying your best to get clients back :)
 
Are the Capped accounts also Shaped or under FUP ?

MWEB ADSL Capped 20GB 2Mbps All Inclusive R 285 per month

Download, stream, chat, like & tweet. Stretch your data further with nighttime data. Set up WiFi and save on smartphone/tablet data

This deal includes:
Free WiFi at over 14 million Fon hotspots*
20GB Night time data
Month-to-month contracts
2GB mailbox with 4 additional aliases
 
BigBear said:
Are the Capped accounts also Shaped or under FUP ?

MWEB ADSL Capped 20GB 2Mbps All Inclusive R 285 per month

Download, stream, chat, like & tweet. Stretch your data further with nighttime data. Set up WiFi and save on smartphone/tablet data

This deal includes:
Free WiFi at over 14 million Fon hotspots*
20GB Night time data
Month-to-month contracts
2GB mailbox with 4 additional aliases
Click to expand...

The quality of the bandwidth is very similar. Though if I am to compare to my uncapped account from 2 months ago, streaming achieves higher throughput (not that it's an issue with uncapped) and downloads are shaped less during the day.
 
What is with my line these days, it keeps disconnecting everything 3 minutes extremely frustrating :mad:
 
SpleenPoker said:
Also in CPT and having a major problem.

Tracing route to google.com [197.84.135.59]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 184 ms 182 ms 228 ms 197-84-96-137.cpt.mweb.co.za [197.84.96.137]
4 146 ms 152 ms 116 ms 534.po-channel50.cpt-ipc-1.optinet.net [197.84.96.138]
5 153 ms 152 ms 165 ms vl92.cpt-hscore-2.optinet.net [197.84.3.2]
6 156 ms 152 ms 146 ms 12.te0-7-0-2.cpt-p-1.optinet.net [197.84.5.241]
7 160 ms 152 ms 155 ms 101.te0-0-2-1.cpt-pe-14.optinet.net [197.84.7.14]
8 148 ms 145 ms 145 ms 197-84-135-59.cpt.mweb.co.za [197.84.135.59]

Trace complete.

Can barley load any local webpages.
Click to expand...


Hi SpleenPoker, we are not experiencing any issues in your area.

Looking at that it looks like it could be related to a congested exchange
 
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