MWEB Uncapped ADSL Feedback - Part 3

MWEBHelp said:
Good Day Jean-Luc Picard, thank you for providing us your feedback.

Please provide me your MWEB account details via private messaging.

I would like to have a closer look at the account.
Click to expand...

you got the same reply for every query use your brain you know what they doing so how is looking at our accounts going help .
 
Saskue said:
you got the same reply for every query use your brain you know what they doing so how is looking at our accounts going help .
Click to expand...

Hi Saskue

Every customers account has different readings. With some accounts we find after troubleshooting, there are a few things running in the background and when stopped speeds are fine.

Your line sync: 10240 kbps and check account from January shows no speed limiting. Usage has also been good.

Please provide me with all your tests done and I'll look into it for you.
 
Something a miss on Optinet at Teraco Durban.

This happened last week as well,

I can't access mweb.co.za & myaccount.mweb.co.za from Afrihost.

This is only affecting DBN customers, JHB and CPT can both access mweb sites.

Afrihost is handing the traffic to optinet but once it reaches optinet it stops.

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 * * * Request timed out.
2 23 ms 21 ms 21 ms dbn-up2.ip.adsl.co.za [169.1.5.173]
3 18 ms 17 ms 16 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
4 16 ms 15 ms 16 ms 169-1-5-208.ip.afrihost.co.za [169.1.5.208]
5 21 ms 21 ms 20 ms optinet.db1.napafrica.net [196.10.141.75]
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
 
Hummercellc said:
Something a miss on Optinet at Teraco Durban.

This happened last week as well,

I can't access mweb.co.za & myaccount.mweb.co.za from Afrihost.

This is only affecting DBN customers, JHB and CPT can both access mweb sites.

Afrihost is handing the traffic to optinet but once it reaches optinet it stops.

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 * * * Request timed out.
2 23 ms 21 ms 21 ms dbn-up2.ip.adsl.co.za [169.1.5.173]
3 18 ms 17 ms 16 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
4 16 ms 15 ms 16 ms 169-1-5-208.ip.afrihost.co.za [169.1.5.208]
5 21 ms 21 ms 20 ms optinet.db1.napafrica.net [196.10.141.75]
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
Click to expand...

Hi thanks for bringing this to my attention.

I have escalated this to be investigated
 
Can't access Mweb sites again.

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 * * * Request timed out.
2 24 ms 22 ms 21 ms dbn-up2.ip.adsl.co.za [169.1.5.173]
3 17 ms 16 ms 16 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
4 16 ms 15 ms 16 ms 169-1-5-208.ip.afrihost.co.za [169.1.5.208]
5 22 ms 20 ms 21 ms optinet.db1.napafrica.net [196.10.141.75]
6 * * * Request timed out.
7 * * * Request timed out.
 
Hummercellc said:
Can't access Mweb sites again.

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 * * * Request timed out.
2 24 ms 22 ms 21 ms dbn-up2.ip.adsl.co.za [169.1.5.173]
3 17 ms 16 ms 16 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
4 16 ms 15 ms 16 ms 169-1-5-208.ip.afrihost.co.za [169.1.5.208]
5 22 ms 20 ms 21 ms optinet.db1.napafrica.net [196.10.141.75]
6 * * * Request timed out.
7 * * * Request timed out.
Click to expand...

Good Morning, please let me know if you are still unable to access the MWEB website.

I am able to load the site on my side.
 
MWEBHelp said:
Good Morning, please let me know if you are still unable to access the MWEB website.

I am able to load the site on my side.
Click to expand...

Nope offline still.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Administrator>tracert mweb.co.za

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 * * * Request timed out.
2 78 ms 74 ms 68 ms dbn-up2.ip.adsl.co.za [169.1.5.173]
3 16 ms 17 ms 16 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
4 15 ms 15 ms 15 ms 169-1-5-208.ip.afrihost.co.za [169.1.5.208]
5 26 ms 27 ms 23 ms optinet.db1.napafrica.net [196.10.141.75]
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9
 
Hummercellc said:
Nope offline still.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Administrator>tracert mweb.co.za

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 * * * Request timed out.
2 78 ms 74 ms 68 ms dbn-up2.ip.adsl.co.za [169.1.5.173]
3 16 ms 17 ms 16 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
4 15 ms 15 ms 15 ms 169-1-5-208.ip.afrihost.co.za [169.1.5.208]
5 26 ms 27 ms 23 ms optinet.db1.napafrica.net [196.10.141.75]
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9
Click to expand...

Good Morning, I have tested on our test bench as well and we cannot replicate your experience.

Are you testing using an MWEB connection?
 
Last edited:
Hummercellc said:
I am very tempted to move to Mweb now!

http://www.mweb.co.za/help/ADSL/Vie...rmance-Part-3-Traffic-and-Shaping.aspx?page=2

FUP changed and looking good :D
Click to expand...

Expected to be throttled today, as I had a few heavy on youtube visitors over this past month. Saw that I was over the normal throttle limit but still unthrottled. Good to know about this, was considering getting the 6Meg package on my 4 Meg line just for the extra data should someone stay over, now I don't need too.
 
For weeks now i have been getting slow speeds on youtube and google searches sometimes just don't load or take ages to load. This happens between 8 and 11pm almost every night and its only when i use chrome. When i switch to firefox everything loads fine. Anyone else experiencing this?

Another minor issue iv noticed is youtube never actually runs full line speed even after 12am. For example im on the 10mb premium uncapped package and it will only ever peak at about 7500kbps however if i switch to an account with another ISP it goes at >8000kbps.
 
Last edited:
Loppas said:
For weeks now i have been getting slow speeds on youtube and google searches sometimes just don't load or take ages to load. This happens between 8 and 11pm almost every night and its only when i use chrome. When i switch to firefox everything loads fine. Anyone else experiencing this?

Another minor issue iv noticed is youtube never actually runs full line speed even after 12am. For example im on the 10mb premium uncapped package and it will only ever peak at about 7500kbps however if i switch to an account with another ISP it goes at >8000kbps.
Click to expand...

Good morning Loppas

Tell me are experiencing this on other streaming sites too ?
 
Loppas said:
For weeks now i have been getting slow speeds on youtube and google searches sometimes just don't load or take ages to load. This happens between 8 and 11pm almost every night and its only when i use chrome. When i switch to firefox everything loads fine. Anyone else experiencing this?

Another minor issue iv noticed is youtube never actually runs full line speed even after 12am. For example im on the 10mb premium uncapped package and it will only ever peak at about 7500kbps however if i switch to an account with another ISP it goes at >8000kbps.
Click to expand...

Yep I get the exact same issue. Im on a 4mb uncapped mweb premium account.

All google services are affected, when using Chrome. (google search/ youtube etc etc etc)
The only workaround is to use firefox (which I hate)
Apparently Chrome uses its own weird protocol for communicationss, and it is somehow blocked/shaped by mweb. That was all i could find when doing some searches. Eventually just gave up and went with firefox. This has affected me for months already, not just weeks.

EDIT: Just to add, this is not a computer issue. All computers on my home network are affected by this issue. I have 1pc, 1 media pc and multiple laptops. ALL of them have the same issue with Chrome.
 
Last edited:
Hummercellc said:
I am very tempted to move to Mweb now!

http://www.mweb.co.za/help/ADSL/Vie...rmance-Part-3-Traffic-and-Shaping.aspx?page=2

FUP changed and looking good :D
Click to expand...

Where can we see all these products? On the site I can get to the standard packages.
If I go through Google I can somehow get to the Premium packages, but so far I haven't been able to see the Standard Plus packages.

Trying to see the prices for them.

I am currently on the 4mb Premium uncapped and I'm thinking of moving to the 10mb Standard Plus, depending on what it costs.
 
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