MWEB Uncapped ADSL Feedback

[MWEBHelp]

From my side, my international was fine, now its dead...

Good Afternoon TmanSA, please provide me speed test results to international servers and pings and tracers.

 

[Mephisto_Helix]

Touch wood, the latency is sitting at a good 280 and there is zero packet loss anymore

 

[MWEBHelp]

Touch wood, the latency is sitting at a good 280 and there is zero packet loss anymore

Thanks Mephisto, it should be fixed; as per the feedback I've received. Please let me know if the problem re-occurs.

 

[TmanSA]

Hi Mweb guy

It came alive again... i can access my sites again, at the speed it was...

 

[MWEBHelp]

Hi Mweb guy

It came alive again... i can access my sites again, at the speed it was...

Thanks for the feedabck, let me know if you need my assistance in any way.

 

[TmanSA]

Unless u can get telkom to come and fix the k@k they made on my line( 9 phone calls and 2 weeks later and they still have not fixed) there would be not much else thanks

 

[MWEBHelp]

Unless u can get telkom to come and fix the k@k they made on my line( 9 phone calls and 2 weeks later and they still have not fixed) there would be not much else thanks

LOL.. wishful thinking...

 

[TmanSA]

dude I tell u I am giving up, after they "fixed" the line it is 3 time worse than it was.... they are useless..

 

[L153R]

My latency is a bit off but atleast the lag has stopped.
International downloads are a bit better now at around 60kb/s (I usually get 100kb/s).

 

[MWEBHelp]

My latency is a bit off but atleast the lag has stopped.
International downloads are a bit better now at around 60kb/s (I usually get 100kb/s).

Hi L153R
Thank you for the feedback, please keep me updated with any changes.

Regards
MWEB Guy

 

[rambo919]

rebooted router and now news server stopped working except for the one connection

[17:22:07] Level: ERROR MODULE=NNTPServerWorker, MSG=Failed to contact Server: news.mweb.co.za - Will retry eventually
[17:22:07] Level: ERROR SERVER=news.mweb.co.za, MSG=Unable to read Greetings from Server: Socket - Read From Server Failed
[17:22:07] Level: ERROR MODULE=Socket, MSG=Error: WSARecv Socket Error Code: 0:859

C:\Users\Rambo919>ping news.mweb.co.za

Pinging news.mweb.co.za [196.28.182.50] with 32 bytes of data:
Reply from 196.28.182.50: bytes=32 time=2406ms TTL=120
Reply from 196.28.182.50: bytes=32 time=2402ms TTL=120
Reply from 196.28.182.50: bytes=32 time=2640ms TTL=120
Reply from 196.28.182.50: bytes=32 time=2852ms TTL=120

Ping statistics for 196.28.182.50:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 2402ms, Maximum = 2852ms, Average = 2575ms

C:\Users\Rambo919>tracert news.mweb.co.za

Tracing route to news.mweb.co.za [196.28.182.50]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms home.gateway [192.168.1.254]
2 2732 ms 2447 ms 2426 ms 41-133-104-1.dsl.mweb.co.za [41.133.104.1]
3 2461 ms 2477 ms 2454 ms te1-1-0.508.cpt-ipc-1.mweb.co.za [196.28.178.190
]
4 2470 ms 2441 ms 2479 ms 197-84-3-2.cpt.mweb.co.za [197.84.3.2]
5 2464 ms 2456 ms 2434 ms 196-28-178-38.adsl.mweb.co.za [196.28.178.38]
6 2460 ms 2447 ms 2447 ms news.mweb.co.za [196.28.182.50]

Trace complete.

C:\Users\Rambo919>

EDIT: nvm the other two just decided to start working too

 

[MWEBHelp]

rebooted router and now news server stopped working except for the one connection



EDIT: nvm the other two just decided to start working too

Thank you for the update.
Regards
MWEB Guy

 

[mrudling]

Morning Mwebguy.

Im getting about 50-80% packet loss to the 176.67.177.148 ip in ping plotter. Result is a pretty poor internet exprence, with a lot of refreshes requred to get a pag to open. Are you aware of the issue?


image hosting

Thanks

 

[MWEBHelp]

Hi All,

Please note some customers may be experiencing slow international speeds and high latency, our engineers have identified the problem in our London data centre and are working toward resolving it.

Kind regards,
MWEB Guy

Morning Mwebguy.

Im getting about 50-80% packet loss to the 176.67.177.148 ip in ping plotter. Result is a pretty poor internet exprence, with a lot of refreshes requred to get a pag to open. Are you aware of the issue?


image hosting

Thanks

Hi mrudling,

Please leave your router off for sometime to allow a new IP address to be assigned. If you are still experiencing issues, it will be related to the above post.

MWEB Guy

 

[Mephisto_Helix]

DDO packet loss issue from the other day is back .......

This is starting to aggro me a bit more than normal now. Every few days there's a new issue and that is simply not good enough.

 

[MWEBHelp]

DDO packet loss issue from the other day is back .......

This is starting to aggro me a bit more than normal now. Every few days there's a new issue and that is simply not good enough.

I will escalate this to our specialists to investigate and contact you.

Regards
MWEB Guy

 

[Hunted]

Been with MWEB ( 4MB Uncapped) for about a month now, but I am yet able to connect to the MWEB News server. Is there anything special one needs to do to connect to the news.mweb.co.za server? Like SSL or specific Authorization access?

 

[MWEBHelp]

Been with MWEB ( 4MB Uncapped) for about a month now, but I am yet able to connect to the MWEB News server. Is there anything special one needs to do to connect to the news.mweb.co.za server? Like SSL or specific Authorization access?

HI Hunter

There are no special settings required to connect to the news server.
I have tested it now using alt.binz and the standard settings, I can connect and download without any trouble.

Regards
MWEB Guy

 

[Hunted]

HI Hunter

There are no special settings required to connect to the news server.
I have tested it now using alt.binz and the standard settings, I can connect and download without any trouble.

Regards
MWEB Guy

Thank you for your prompt reply. I have tried with different devices (PCs), but with no luck. Had no issues whilst with other ISPs. I can access supernews just fine with allt.binz, but not Mweb, which I find strange.

Something somewhere must be causing an issue then.

 

[MWEBHelp]

Thank you for your prompt reply. I have tried with different devices (PCs), but with no luck. Had no issues whilst with other ISPs. I can access supernews just fine with allt.binz, but not Mweb, which I find strange.

Something somewhere must be causing an issue then.

That is weird, all the tests I have run to our news server show that it is working correctly.
I am not able to replicate your problem.

Regards
MWEB Guy