MWEB Uncapped ADSL Feedback

[feo]

Whatever makes you feel comfortable

Edited my post with my IP.

 

[MWEBHelp]

Thank you very much everyone; your assistance is much appreciated...

 

[feo]

Thank you very much everyone; your assistance is much appreciated...

We should be telling you that. You're an awesome rep for MWEB, hope you get a fat bonus!

 

[Nospheratu]

We should be telling you that. You're an awesome rep for MWEB, hope you get a fat bonus!

+1

 

[davrin.wong]

+1

+1 Aswell! I wish more companies had support the likes of you!

 

[Tolstoy]

Getting it here as well. Joburg, since 20h06 it went down (ended a skype call)

197.87.11.215 IP (I think?)
196.28.75.200 DNS

 

[MWEBHelp]

Good Evening All, we are investigating the problem with international speeds at the moment and we will provide you feedback in due course. Please bear with us, while we work to identify the problem and try and resolve it.

 

[AfricanTech]

Cape Town - IP and DNS PM'd to you

 

[Bern]

Rebooted ADSL modem again and I'm back up and running

 

[kokerot]

Rebooted rooter and mine seems to be running smooth again.

 

[davrin.wong]

Several reboots, international is back, but SSUUPPPEEERRR slow

 

[AfricanTech]

Rebooted twice, international slow to the point of bring unusable. Bah, gonna curl up with the kindle now.

 

[Nospheratu]

Several reboots, international is back, but SSUUPPPEEERRR slow

Same here in Highveld, Centurion. It's dial-up all over again

edit: ... actually worse than dial-up

 

[davrin.wong]

Oh well, guess we gotta wait til tomorrow, no Starcraft for me tonight

 

[FlatspinZA]

Hi FlatspinZA,

I would like to look into this from our side. Please can you PM me the MWEB account details in order for me to do so.

Also, bear in mind, a 1GB WA account, if that is a capped account, it is shaped differently to an uncapped shapped account.

Kind regards,
MWEB Guy

Thank you for sorting it out so quickly, MWEB Guy - speeds are right back where they should be!

I would like to commend you on the excellent service and hope you keep it up.

 

[MWEBHelp]

Thank you for sorting it out so quickly, MWEB Guy - speeds are right back where they should be!

I would like to commend you on the excellent service and hope you keep it up.

Hi FlatspinZA,

No problem at all, glad things are all systems go on your side.

Thank you, its always encouraging to receive positive feedback

Kind regards,
MWEB Guy

 

[davrin.wong]

International is rocking again! Three cheers for MWEB Guy!

 

[Nospheratu]

Back in business Stellar work as usual MWEB guy, thank you

 

[AfricanTech]

No chance to test at home yet. @MWeb Guy, any idea what the root cause was?

 

[Will@MWEB]

No chance to test at home yet. @MWeb Guy, any idea what the root cause was?

Good morning everyone

Just some feedback regarding last night's issue: Our engineers identified a transit link with one of our upstream providers which became congested due an abnormal spike in traffic. The problem is resolved now and they will continue to monitor and determine what steps need to be taken to mitigate this in future.

Thanks for your patience

Regards
Will