MWEB Uncapped ADSL Feedback

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nelis said:
I have some difficulty connecting to any battlefield 3 servers. keeps on telling me I'm from country N/A. This happened ever since my ip changed from 41. to 197. This is on the normal account not the business account

the message I'm getting is

Game disconnected: you were kicked by an admin. Stated reason: Sorry, players from N/A are not allowed.
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Hi nelis,

Further to your query, please see this post on our Game Zone forum.

Kind regards,
MWEB Guy
 
vanillathunder722 said:
I am currently on mweb 4mb uncapp shaped, if i switch to unshaped what difference will it make and by how much?
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That really depends on what you are doing and how much of it you do. :D

The shaped products are designed to provide quality of service to average Joe by prioritizing voice, video and gaming and deprioritizing p2p.

The unshaped experience provides a lower contention ratio and allows all traffic types to grab as much bandwidth as the service will permit.

Our unshaped products are also classed as being for Internet Addicts (heavy downloaders), so if you are the type of user that needs to download the whole Internet every month this is the product you should be choosing.
 
I see:P wanted to know because we recently got this online T.V decoder and its constantly streaming therefore it's slowing our internet down slightly. Will upgrading to unshape help? Or what's your recommendation
 
vanillathunder722 said:
I see:P wanted to know because we recently got this online T.V decoder and its constantly streaming therefore it's slowing our internet down slightly. Will upgrading to unshape help? Or what's your recommendation
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Given that video streaming already receives a high priority on the shaped product it's unlikely that you would see much difference in this case. The streaming would still be using up the same amount of your available bandwidth so you're more likely to benefit from moving to a faster connection, rather than an unshaped one.
 
Hi Mweb Reps

I have a major issue with our ADSL connection in Pretoria West.
During business hours we experience really slow connection with time-outs even on HTTP and Mail protocols.

http://www.speedtest.net/result/1849409904.png

This a typical scenario with the connection during business hours.

Please investigate and advise.

Many thanks

Regards
Rishal
--
Holder of 4 MWEB ADSL accounts
 
rm501 said:
Hi Mweb Reps

I have a major issue with our ADSL connection in Pretoria West.
During business hours we experience really slow connection with time-outs even on HTTP and Mail protocols.

http://www.speedtest.net/result/1849409904.png

This a typical scenario with the connection during business hours.

Please investigate and advise.

Many thanks

Regards
Rishal
--
Holder of 4 MWEB ADSL accounts
Click to expand...

Hi rm501,

Please PM me your MWEB account details and I'll investigate further.

Did you perhaps do a tracert & ping test during the business hours and save it? If yes please also include it.

MWEB Guy
 
Please let them move me from the 197 ip range to the 147.133 ip range. I think my issue is due to the fact that my ip address range is from 197. and not the usual 147.133.
 
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Hi nelis,

Please could you see the PM I sent you.

Kind regards
MWEB Guy
 
Hey Mweb Guy,

Could you possibly point me in the right direction to successfully changing ones account details? Despite doing it online AND phoning the month before last, the debit went off from the same bank account :rolleyes: This really needs to get sorted yesterday so any info would be appreciated.
 
Mephisto_Helix said:
Hey Mweb Guy,

Could you possibly point me in the right direction to successfully changing ones account details? Despite doing it online AND phoning the month before last, the debit went off from the same bank account :rolleyes: This really needs to get sorted yesterday so any info would be appreciated.
Click to expand...

Hi MH

I'll arrange for someone to contact you regarding your request.
Hopefully we can have this sorted for you before close of day. ;)

Kind regards
MWEB Guy
 
well please remove the 197 range. otherwise I will have to move my isp. cause online gaming is 90 % of the reason I have internet

thanks mweb but sort out your crap. can't play battlefield 3 anymore so have to find another game to play online or better just move isp
 
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Hi nelis,

Please see the last PM I sent you.

Thanks
MWEB Guy
 
please attend cause over weekends you guys don't work making my weekend all sad:(
 
AfricanTech said:
@mwebguy - wife and daughter complaining bitterly about slow speeds this afternoon. Could you have a look please?
Click to expand...

Good Evening, the line readings seem fine at the moment; are you still having trouble with speeds?
 
hey there mweb guy. ridiculously slow speeds right now. can't get more than 15kb/s on a 4mb line.

this sucks. also been since the afternoon.

Is seacom down again?

edit: wow it's so bad. cannot play aion. at all. plz fix guys. also mostly have internet for gaming's sake, and this is horrid.
 
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