MWEB Uncapped ADSL Feedback

[MWEBHelp]

I've had ongoing issues with MWEB. They keep passing me around just cause they took my ADSL line without my permission.
Sorry let me start over, Last year i bought a flat and decided to get ADSL data only with MWEB to see how it is and it was great so i thought that i will go all inclusive with them. I called sales and was told that i had to complete a MWEB Migration Application and was explained the process so i told them that I'll look it over and if i like the idea I'll send through the paperwork.

By this time it was 13/07/2010 and my wife and me were moving to a new property in November and renting this one out. So needless to say i didn't complete the form cause it's only a few months and the pro-rata charges would not make it worth it.
But weirdly enough the 14/07/2010 i recieve a mail with subject MWEB ADSL All Inclusive - Documentation Received.....weird seeing that didn't send anything. And the next day i got a Welcome to Mweb mail with my username and details on.

I got a little lost in work and didn't call m-web immediately and by the end of the month i checked my bill but i wasn't being charged for adsl by mweb so i was happy to think that the mails i recieved was just a error. I was wrong by the end of the year when i moved i canceled mweb and asked them to reconnect me at my new property. Everything was done there and then i kept my Username and got my new number from Telkom. Completed the MWEB Migration Application and my new line was migrated. But now when i contact Telkom and request to cancel the old line cause I'm selling the property they say that MWEB has the line and when speaking to MWEB they claim they can't find the number because it's not linked to my username anymore.

Yet i still have those mails from MWEB saying there taking over my line last year so im inclined to believe telkom in this has anyone else had this problem? I'm desperate here and i need the line canceled.

Hi NarcoticJ,

After reading your post, I can only imagine the frustration you going through.

Please PM me your MWEB account & contact details and I'll escalate to the relevant department ASAP.

Regards,

MWEB Guy

 

[NarcoticJ]

Hi Mweb guy details send via pm......

 

[MWEBHelp]

Hi Mweb guy details send via pm......

Hi NarcoticJ,

I have received it, thank you.

Regards,

MWEB Guy

 

[TmanSA]

Hi Mweb guy....

Can you guys please reset my session again.... Its so slow that I can not even play Ogame...

 

[MWEBHelp]

Hi Mweb guy....

Can you guys please reset my session again.... Its so slow that I can not even play Ogame...

Hi TmanSA,

As requested, account reset.

kind regards,
MWEB Guy

 

[Mephisto_Helix]

Packet loss on DDO and ping is back to the 350 range after being close to 300 for a while. Just me or just a bit of wonkyness?

 

[copacetic]

Brilliant service here, thanks!

 

[MWEBHelp]

Packet loss on DDO and ping is back to the 350 range after being close to 300 for a while. Just me or just a bit of wonkyness?

Hi Mephisto_Helix,

Please could you continue to monitor the situation from your side.
I have checked your account and the line, both seem in order.
Give it some time and let me know if it gets any better or worse.

Kind regards,
MWEB Guy

 

[MWEBHelp]

Brilliant service here, thanks!

Thanks copacetic

 

[Mephisto_Helix]

Yeah it could possibly be something on my end. The packet loss is up and down, just the ping is 'stable' higher than it was .... noticed yesterday it was higher than it has been.

 

[Looney]

Mweb guy,

Please see my pm.

If I do not receive a response with a solution within the next 5 mins, I will be cancelling with immediate effect.

Iv had enough.


Sent from my iPhone 4

 

[MWEBHelp]

Mweb guy,

Please see my pm.

If I do not receive a response with a solution within the next 5 mins, I will be cancelling with immediate effect.

Iv had enough.


Sent from my iPhone 4

Hi Looney,

I have received it and replied to you.

Regards,

MWEB Guy

 

[gregmcc]

If I do not receive a response with a solution within the next 5 mins, I will be cancelling

Guess you've cancelled?

 

[Looney]

Guess you've cancelled?

Not yet, it's a crazy weekend. Will probably do so on Wednesday when I have more time. Unless the situation changes within the next few days.


Sent from my iPhone 4

 

[kimbo]

Can someone please help me??

My line is very slow for two days now, i asked telkom te recreate my port but it is still the same, have a look if you can se who/where the falt is please, i need to skype my family in the UK.

Pinging www-bbc-com.bbc.net.uk [212.58.246.94] with 32 bytes of data:
Reply from 212.58.246.94: bytes=32 time=272ms TTL=46
Request timed out.
Reply from 212.58.246.94: bytes=32 time=267ms TTL=46
Reply from 212.58.246.94: bytes=32 time=266ms TTL=46

Ping statistics for 212.58.246.94:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 266ms, Maximum = 272ms, Average = 268ms

C:\Users\kimbo>ping www.mybroadband.co.za

Pinging www.mybroadband.co.za [41.203.21.137] with 32 bytes of data:
Reply from 41.203.21.137: bytes=32 time=47ms TTL=48
Request timed out.
Request timed out.
Reply from 41.203.21.137: bytes=32 time=44ms TTL=48

Ping statistics for 41.203.21.137:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 44ms, Maximum = 47ms, Average = 45ms

C:\Users\kimbo>tracert www.bbc.com

Tracing route to www-bbc-com.bbc.net.uk [212.58.246.94]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 <1 ms <1 ms <1 ms 192.168.1.1
3 35 ms 36 ms 33 ms 41-133-128-1.dsl.mweb.co.za [41.133.128.1]
4 42 ms * 42 ms tengig-0-0-0-107.vic-ipc-1.mweb.co.za [196.22.16
9.158]
5 44 ms 44 ms * vl-92.vic-hscore-2.mweb.co.za [196.22.189.3]
6 273 ms 274 ms 272 ms tengig0-7-0-2.12.vic-p-1.mweb.co.za [196.22.169.
241]
7 266 ms 265 ms 266 ms pos0-3-2-0.lon-up-1.mweb.co.za [197.80.5.7]
8 271 ms 268 ms 267 ms 149.6.98.5
9 271 ms 266 ms 265 ms te7-6.ccr01.lon01.atlas.cogentco.com [154.54.36.
165]
10 278 ms 269 ms 267 ms te0-0-0-4.mpd21.lon13.atlas.cogentco.com [154.54
.57.102]
11 267 ms 266 ms 291 ms ldn-b5-link.telia.net [213.248.77.133]
12 336 ms 265 ms 272 ms ldn-bb2-link.telia.net [80.91.247.93]
13 * 264 ms 281 ms ldn-b3-link.telia.net [213.155.133.33]
14 278 ms 264 ms 267 ms siemens-ic-119241-ldn-b2.c.telia.net [213.248.10
4.70]
15 269 ms 265 ms 265 ms 212.58.238.137
16 268 ms 266 ms 267 ms te12-1.hsw1.cwwtf.bbc.co.uk [212.58.239.234]
17 271 ms * * 212.58.255.12
18 269 ms 267 ms 266 ms bbc-vip015.cwwtf.bbc.co.uk [212.58.246.94]

Trace complete.

C:\Users\kimbo>tracert www.mybroadband.co.za

Tracing route to www.mybroadband.co.za [41.203.21.137]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 <1 ms <1 ms <1 ms 192.168.1.1
3 35 ms * * 41-133-128-1.dsl.mweb.co.za [41.133.128.1]
4 42 ms 45 ms 43 ms 41-86-107-6.mweb.co.za [41.86.107.6]
5 * 45 ms * vl-92.vic-hscore-2.mweb.co.za [196.22.189.3]
6 50 ms 52 ms * tengig0-7-0-2.12.vic-p-2.mweb.co.za [196.22.169.
242]
7 51 ms 49 ms 47 ms tengig0-0-0-0.vic-up-2.mweb.co.za [197.80.4.127]

8 54 ms 48 ms 43 ms jx2621-1-S1-AP.mweb.net [196.22.163.5]
9 41 ms 45 ms * static161-134.netactive.co.za [196.22.161.134]
10 48 ms 47 ms * jh-cr-2.za--jh-pr-1.za.mtnns.net [196.44.0.223]

11 49 ms 67 ms 66 ms 196.44.31.99
12 47 ms 47 ms 48 ms ge11-0-0.gw2.jnb6.za.mtnbusiness.net [196.30.1.2
2]
13 * * * Request timed out.
14 45 ms 43 ms 43 ms core-router1.jnb2.host-h.net [196.30.213.108]
15 44 ms 47 ms * 41.72.136.53
16 45 ms 47 ms 44 ms mybroadband.co.za [41.203.21.137]

Trace complete.

Thank you

 

[MWEBHelp]

Can someone please help me??

My line is very slow for two days now, i asked telkom te recreate my port but it is still the same, have a look if you can se who/where the falt is please, i need to skype my family in the UK.

Pinging www-bbc-com.bbc.net.uk [212.58.246.94] with 32 bytes of data:
Reply from 212.58.246.94: bytes=32 time=272ms TTL=46
Request timed out.
Reply from 212.58.246.94: bytes=32 time=267ms TTL=46
Reply from 212.58.246.94: bytes=32 time=266ms TTL=46

Ping statistics for 212.58.246.94:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 266ms, Maximum = 272ms, Average = 268ms

C:\Users\kimbo>ping www.mybroadband.co.za

Pinging www.mybroadband.co.za [41.203.21.137] with 32 bytes of data:
Reply from 41.203.21.137: bytes=32 time=47ms TTL=48
Request timed out.
Request timed out.
Reply from 41.203.21.137: bytes=32 time=44ms TTL=48

Ping statistics for 41.203.21.137:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 44ms, Maximum = 47ms, Average = 45ms

C:\Users\kimbo>tracert www.bbc.com

Tracing route to www-bbc-com.bbc.net.uk [212.58.246.94]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 <1 ms <1 ms <1 ms 192.168.1.1
3 35 ms 36 ms 33 ms 41-133-128-1.dsl.mweb.co.za [41.133.128.1]
4 42 ms * 42 ms tengig-0-0-0-107.vic-ipc-1.mweb.co.za [196.22.16
9.158]
5 44 ms 44 ms * vl-92.vic-hscore-2.mweb.co.za [196.22.189.3]
6 273 ms 274 ms 272 ms tengig0-7-0-2.12.vic-p-1.mweb.co.za [196.22.169.
241]
7 266 ms 265 ms 266 ms pos0-3-2-0.lon-up-1.mweb.co.za [197.80.5.7]
8 271 ms 268 ms 267 ms 149.6.98.5
9 271 ms 266 ms 265 ms te7-6.ccr01.lon01.atlas.cogentco.com [154.54.36.
165]
10 278 ms 269 ms 267 ms te0-0-0-4.mpd21.lon13.atlas.cogentco.com [154.54
.57.102]
11 267 ms 266 ms 291 ms ldn-b5-link.telia.net [213.248.77.133]
12 336 ms 265 ms 272 ms ldn-bb2-link.telia.net [80.91.247.93]
13 * 264 ms 281 ms ldn-b3-link.telia.net [213.155.133.33]
14 278 ms 264 ms 267 ms siemens-ic-119241-ldn-b2.c.telia.net [213.248.10
4.70]
15 269 ms 265 ms 265 ms 212.58.238.137
16 268 ms 266 ms 267 ms te12-1.hsw1.cwwtf.bbc.co.uk [212.58.239.234]
17 271 ms * * 212.58.255.12
18 269 ms 267 ms 266 ms bbc-vip015.cwwtf.bbc.co.uk [212.58.246.94]

Trace complete.

C:\Users\kimbo>tracert www.mybroadband.co.za

Tracing route to www.mybroadband.co.za [41.203.21.137]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 <1 ms <1 ms <1 ms 192.168.1.1
3 35 ms * * 41-133-128-1.dsl.mweb.co.za [41.133.128.1]
4 42 ms 45 ms 43 ms 41-86-107-6.mweb.co.za [41.86.107.6]
5 * 45 ms * vl-92.vic-hscore-2.mweb.co.za [196.22.189.3]
6 50 ms 52 ms * tengig0-7-0-2.12.vic-p-2.mweb.co.za [196.22.169.
242]
7 51 ms 49 ms 47 ms tengig0-0-0-0.vic-up-2.mweb.co.za [197.80.4.127]

8 54 ms 48 ms 43 ms jx2621-1-S1-AP.mweb.net [196.22.163.5]
9 41 ms 45 ms * static161-134.netactive.co.za [196.22.161.134]
10 48 ms 47 ms * jh-cr-2.za--jh-pr-1.za.mtnns.net [196.44.0.223]

11 49 ms 67 ms 66 ms 196.44.31.99
12 47 ms 47 ms 48 ms ge11-0-0.gw2.jnb6.za.mtnbusiness.net [196.30.1.2
2]
13 * * * Request timed out.
14 45 ms 43 ms 43 ms core-router1.jnb2.host-h.net [196.30.213.108]
15 44 ms 47 ms * 41.72.136.53
16 45 ms 47 ms 44 ms mybroadband.co.za [41.203.21.137]

Trace complete.

Thank you

Hi kimbo,

Please advise if you are still experiencing slow browsing. There are no reported issues in your area.

Kind regards,
MWEB Guy

 

[kimbo]

Hi MWEB Guy.

Yes my line is still very slow, i cant even open Facebook or speedtest.net. Wel Facebook takes about One hour to open, Please help me

 

[MWEBHelp]

Hi MWEB Guy.

Yes my line is still very slow, i cant even open Facebook or speedtest.net. Wel Facebook takes about One hour to open, Please help me

I tested facebook.com, bbc.co.uk and cnn.com on our test machine and they all opened fine. I would advise contacting Telkom and ask them to investigate what could be causing your line to be slow. Please keep me updated.

Kind regards,
MWEB Guy

 

[kimbo]

well telkom ppl is on xmas .. o well have a good one MWEB Guy and tx for all the support

 

[Soulcode]

Hi MWEB Guy.

Yes my line is still very slow, i cant even open Facebook or speedtest.net. Wel Facebook takes about One hour to open, Please help me

Kimbo, I am from the same area as you and also have this issue. It started on Saturday for me. I think our exchange is FUBAR again


Ping statistics for 196.41.139.45:
Packets: Sent = 94, Received = 65, Lost = 29 (30% loss),
Approximate round trip times in milli-seconds:
Minimum = 51ms, Maximum = 174ms, Average = 65ms
Control-C
^C



Tracing route to za2.wtfast.com [196.41.139.45]
over a maximum of 30 hops:
0 Laptop.mshome.net [10.0.0.1]
1 login.router [10.0.0.2]
2 41-133-128-1.dsl.mweb.co.za [41.133.128.1]
3 41-86-107-6.mweb.co.za [41.86.107.6]
4 vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 tengig0-0-0-2.11.vic-p-2.mweb.co.za [196.22.169.226]
6 tengig0-1-0-0.cpt-up-1.mweb.co.za [197.84.4.34]
7 vlan11.cpt-hscore-1.mweb.co.za [196.28.178.99]
8 196-28-178-34.adsl.mweb.co.za [196.28.178.34]
9 cte-access2.vwol.net [196.41.144.31]
10 ns1.hostcows.com [196.41.139.22]
11 za2.wtfast.com [196.41.139.45]

Computing statistics for 275 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Laptop.mshome.net [10.0.0.1]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% login.router [10.0.0.2]
24/ 100 = 24% |
2 55ms 27/ 100 = 27% 3/ 100 = 3% 41 [41.133.128.1]
0/ 100 = 0% |
3 52ms 24/ 100 = 24% 0/ 100 = 0% 41 [41.86.107.6]
0/ 100 = 0% |
4 52ms 26/ 100 = 26% 2/ 100 = 2% vl [196.22.189.2]
0/ 100 = 0% |
5 56ms 26/ 100 = 26% 2/ 100 = 2% tengig0 [196.22.169.226]
0/ 100 = 0% |
6 71ms 27/ 100 = 27% 3/ 100 = 3% tengig0 [197.84.4.34]
0/ 100 = 0% |
7 73ms 27/ 100 = 27% 3/ 100 = 3% vlan11.cpt [196.28.178.99]
0/ 100 = 0% |
8 67ms 24/ 100 = 24% 0/ 100 = 0% 196 [196.28.178.34]
0/ 100 = 0% |
9 64ms 24/ 100 = 24% 0/ 100 = 0% cte [196.41.144.31]
3/ 100 = 3% |
10 72ms 27/ 100 = 27% 0/ 100 = 0% ns1.hostcows.com [196.41.139.22]
1/ 100 = 1% |
11 79ms 28/ 100 = 28% 0/ 100 = 0% za2.wtfast.com [196.41.139.45]

Trace complete.