MWEB Uncapped ADSL Feedback

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copacetic said:


Why so slow? Local speedtest, 1024 kbps connection.

International:

Click to expand...

Hi copacetic,

I had a look into your account and found more than 6 dropped connections. Have you been rebooting the router?

Is your DSL cable plugged directly into Telkom jack or into filter first?

FYI: http://www.mweb.co.za/helpcentre/NetworkStatusNotices.aspx

How many PC's are connected to the router and did you do the speedtest with background DL running?

Regards,

MWEB Guy
 
MWEB Guy said:
Hi copacetic,

I had a look into your account and found more than 6 dropped connections. Have you been rebooting the router?

Is your DSL cable plugged directly into Telkom jack or into filter first?

FYI: http://www.mweb.co.za/helpcentre/NetworkStatusNotices.aspx

How many PC's are connected to the router and did you do the speedtest with background DL running?

Regards,

MWEB Guy
Click to expand...

Rebooted the router twice, perhaps 3 times, I think (account was upgraded from 384 this afternoon).

The speedtests were done with only one computer active, and no downloads were taking place (as this would negate the point of a speedtest, obviously).

DSL cable is plugged straight in, phone attached to filter.
 
copacetic said:
Rebooted the router twice, perhaps 3 times, I think (account was upgraded from 384 this afternoon).

The speedtests were done with only one computer active, and no downloads were taking place (as this would negate the point of a speedtest, obviously).

DSL cable is plugged straight in, phone attached to filter.
Click to expand...


Hi copacetic,

You are a man who goes on obvious and I'm a guy, who does not assUme. ;)

Our Network notice board:
http://www.mweb.co.za/helpcentre/Net...usNotices.aspx


Do a speed test from the following link please:
http://www.mweb.co.za/helpcentre/MWEBSpeedTest.aspx

Regards,

MWEB Guy
 
Last Result:
Download Speed: 379 kbps (47.4 KB/sec transfer rate)
Upload Speed: 126 kbps (15.8 KB/sec transfer rate)
Latency: -1 ms

To Jo'Burg.

*edit*

Don't see anything in the network issues that would suggest anything affecting me?

*edit*

Router:

Up Stream 512 (Kbps.)

Down Stream 1024 (Kbps.)

Noise Margin 13 dB (up) 17 dB (down)

Attenuation 38 dB (up) 33 dB (down)

Fast Path CRC Error 42 (Near end indicator) 2 (Far end indicator) What does this mean?
 
Last edited:
copacetic said:
Last Result:
Download Speed: 379 kbps (47.4 KB/sec transfer rate)
Upload Speed: 126 kbps (15.8 KB/sec transfer rate)
Latency: -1 ms

To Jo'Burg.

*edit*

Don't see anything in the network issues that would suggest anything affecting me?
Click to expand...

Hi copacetic,

Please do a ping and tracert to a local site.

Do you perhaps have an alternative account you can test with?


Regards,

MWEB Guy
 
MWEB Guy said:
Hi copacetic,

Please do a ping and tracert to a local site.

Do you perhaps have an alternative account you can test with?


Regards,

MWEB Guy
Click to expand...

Tracing route to mybroadband.co.za [41.203.21.137]
over a maximum of 30 hops:

1 <1 ms <1 ms 1 ms . [192.168.2.1]
2 10 ms 9 ms 9 ms 41-133-246-1.dsl.mweb.co.za [41.133.246.1]
3 34 ms 34 ms 34 ms te1-1-0.505.cpt-ipc-1.mweb.co.za [196.28.178.178
]
4 27 ms 26 ms 27 ms Vlan92.cpt-hscore-1.mweb.co.za [196.28.179.11]
5 35 ms 38 ms 35 ms tengige0-2-0-0.11.cpt-up-1.mweb.co.za [196.28.17
8.97]
6 27 ms 27 ms 27 ms gi0-2-cpt-cinx.mweb.co.za [196.28.178.133]
7 34 ms 35 ms 34 ms mtn-pp.cpt-cinx-2.mweb.co.za [196.28.178.142]
8 29 ms 28 ms 28 ms 196.44.0.75
9 53 ms 48 ms 48 ms rb-cr-1.za--ct-cr-1.za.mtnns.net [196.44.31.128]

10 58 ms 59 ms 67 ms 196.44.31.97
11 56 ms 55 ms 55 ms ge4-0-0.gw17.jnb6.za.mtnbusiness.net [196.30.1.3
7]
12 54 ms 53 ms 54 ms vlan9.hr3.jnb6.za.mtnbusiness.net [196.30.156.13
6]
13 54 ms 53 ms 78 ms core-router1.jnb2.host-h.net [196.30.213.108]
14 55 ms 55 ms 54 ms 41.72.136.53
15 54 ms 55 ms 55 ms mygaming.co.za [41.203.21.137]

Trace complete.

Pinging mybroadband.co.za [41.203.21.137] with 32 bytes of data:
Reply from 41.203.21.137: bytes=32 time=67ms TTL=51
Reply from 41.203.21.137: bytes=32 time=55ms TTL=51
Reply from 41.203.21.137: bytes=32 time=63ms TTL=51
Reply from 41.203.21.137: bytes=32 time=54ms TTL=51

Ping statistics for 41.203.21.137:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 54ms, Maximum = 67ms, Average = 59ms

C:\Users\James>

I should be able to access another account, scratching around for my login now.
 
copacetic said:
With a capped Afrihost account:

Local:



International:

Click to expand...

Hi copacetic,

Please do the same ping, tracert and MWEB speed test with the Afrihost account.

Regards,

MWEB Guy
 
Tracing route to mybroadband.co.za [41.203.21.137]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms . [192.168.2.1]
2 * * * Request timed out.
3 399 ms 413 ms 414 ms cdsl1-rba-vl2253.ip.isnet.net [196.38.73.181]
4 135 ms 214 ms 226 ms cdsl1-rba-vl150.ip.isnet.net [196.38.73.17]
5 161 ms 147 ms 135 ms core1a-pkl-te-1-2.ip.isnet.net [168.209.1.139]
6 228 ms 227 ms 253 ms 168.209.1.179
7 453 ms 441 ms 160 ms 41-208-29-126.mtnns.net [41.208.29.126]
8 275 ms 285 ms 308 ms jh-cr-2.za--jh-pr-1.za.mtnns.net [196.44.0.223]

9 339 ms 366 ms 388 ms 196.44.31.99
10 196 ms 182 ms 148 ms ge4-0-0.gw17.jnb6.za.mtnbusiness.net [196.30.1.3
7]
11 243 ms 253 ms 253 ms vlan9.hr3.jnb6.za.mtnbusiness.net [196.30.156.13
6]
12 306 ms 333 ms 333 ms core-router1.jnb2.host-h.net [196.30.213.108]
13 387 ms 413 ms 414 ms 41.72.136.53
14 400 ms 400 ms 414 ms mygaming.co.za [41.203.21.137]

Trace complete.

Pinging mybroadband.co.za [41.203.21.137] with 32 bytes of data:
Reply from 41.203.21.137: bytes=32 time=51ms TTL=49
Reply from 41.203.21.137: bytes=32 time=50ms TTL=49
Reply from 41.203.21.137: bytes=32 time=50ms TTL=49
Reply from 41.203.21.137: bytes=32 time=50ms TTL=49

Ping statistics for 41.203.21.137:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 50ms, Maximum = 51ms, Average = 50ms

Local:

Last Result:
Download Speed: 865 kbps (108.1 KB/sec transfer rate)
Upload Speed: 419 kbps (52.4 KB/sec transfer rate)
Latency: -1 ms

International:

Download Speed: 886 kbps (110.8 KB/sec transfer rate)
Upload Speed: 393 kbps (49.1 KB/sec transfer rate)
Latency: 276 ms
Jitter: 1 ms
Packet Loss: 0%
 
copacetic said:
Tracing route to mybroadband.co.za [41.203.21.137]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms . [192.168.2.1]
2 * * * Request timed out.
3 399 ms 413 ms 414 ms cdsl1-rba-vl2253.ip.isnet.net [196.38.73.181]
4 135 ms 214 ms 226 ms cdsl1-rba-vl150.ip.isnet.net [196.38.73.17]
5 161 ms 147 ms 135 ms core1a-pkl-te-1-2.ip.isnet.net [168.209.1.139]
6 228 ms 227 ms 253 ms 168.209.1.179
7 453 ms 441 ms 160 ms 41-208-29-126.mtnns.net [41.208.29.126]
8 275 ms 285 ms 308 ms jh-cr-2.za--jh-pr-1.za.mtnns.net [196.44.0.223]

9 339 ms 366 ms 388 ms 196.44.31.99
10 196 ms 182 ms 148 ms ge4-0-0.gw17.jnb6.za.mtnbusiness.net [196.30.1.3
7]
11 243 ms 253 ms 253 ms vlan9.hr3.jnb6.za.mtnbusiness.net [196.30.156.13
6]
12 306 ms 333 ms 333 ms core-router1.jnb2.host-h.net [196.30.213.108]
13 387 ms 413 ms 414 ms 41.72.136.53
14 400 ms 400 ms 414 ms mygaming.co.za [41.203.21.137]

Trace complete.

Pinging mybroadband.co.za [41.203.21.137] with 32 bytes of data:
Reply from 41.203.21.137: bytes=32 time=51ms TTL=49
Reply from 41.203.21.137: bytes=32 time=50ms TTL=49
Reply from 41.203.21.137: bytes=32 time=50ms TTL=49
Reply from 41.203.21.137: bytes=32 time=50ms TTL=49

Ping statistics for 41.203.21.137:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 50ms, Maximum = 51ms, Average = 50ms

Local:

Last Result:
Download Speed: 865 kbps (108.1 KB/sec transfer rate)
Upload Speed: 419 kbps (52.4 KB/sec transfer rate)
Latency: -1 ms

International:

Download Speed: 886 kbps (110.8 KB/sec transfer rate)
Upload Speed: 393 kbps (49.1 KB/sec transfer rate)
Latency: 276 ms
Jitter: 1 ms
Packet Loss: 0%
Click to expand...

Hi copacetic,

There is an obvious difference in the tracert, the MWEB account tests are better. The speedtest are faster on the Afrihost

Ask Telkom to recreate your port and to do tests on the line.

Regards,

MWEB Guy
 
MWEB Guy said:
Hi copacetic,

There is an obvious difference in the tracert, the MWEB account tests are better. The speedtest are faster on the Afrihost

Ask Telkom to recreate your port and to do tests on the line.

Regards,

MWEB Guy
Click to expand...

The MWEB account tests are better? :confused:

So why am I getting absolutely terrible speeds on MWEB, but full speeds on the Afrihost account? How can there be anything wrong with my line if the non-MWEB account is working absolutely perfectly? :confused:
 
copacetic said:
The MWEB account tests are better? :confused:

So why am I getting absolutely terrible speeds on MWEB, but full speeds on the Afrihost account? How can there be anything wrong with my line if the non-MWEB account is working absolutely perfectly? :confused:
Click to expand...


Hi copacetic,

Afrihost:

1 <1 ms <1 ms <1 ms . [192.168.2.1]
2 * * * Request timed out.
3 399 ms 413 ms 414 ms cdsl1-rba-vl2253.ip.isnet.net [196.38.73.181]
4 135 ms 214 ms 226 ms cdsl1-rba-vl150.ip.isnet.net [196.38.73.17]
5 161 ms 147 ms 135 ms core1a-pkl-te-1-2.ip.isnet.net [168.209.1.139]
6 228 ms 227 ms 253 ms 168.209.1.179
7 453 ms 441 ms 160 ms 41-208-29-126.mtnns.net [41.208.29.126]
8 275 ms 285 ms 308 ms jh-cr-2.za--jh-pr-1.za.mtnns.net [196.44.0.223]

9 339 ms 366 ms 388 ms 196.44.31.99
10 196 ms 182 ms 148 ms ge4-0-0.gw17.jnb6.za.mtnbusiness.net [196.30.1.3
7]
11 243 ms 253 ms 253 ms vlan9.hr3.jnb6.za.mtnbusiness.net [196.30.156.13
6]
12 306 ms 333 ms 333 ms core-router1.jnb2.host-h.net [196.30.213.108]
13 387 ms 413 ms 414 ms 41.72.136.53
14 400 ms 400 ms 414 ms mygaming.co.za [41.203.21.137]


MWEB:

1 <1 ms <1 ms 1 ms . [192.168.2.1]
2 10 ms 9 ms 9 ms 41-133-246-1.dsl.mweb.co.za [41.133.246.1]
3 34 ms 34 ms 34 ms te1-1-0.505.cpt-ipc-1.mweb.co.za [196.28.178.178
]
4 27 ms 26 ms 27 ms Vlan92.cpt-hscore-1.mweb.co.za [196.28.179.11]
5 35 ms 38 ms 35 ms tengige0-2-0-0.11.cpt-up-1.mweb.co.za [196.28.17
8.97]
6 27 ms 27 ms 27 ms gi0-2-cpt-cinx.mweb.co.za [196.28.178.133]
7 34 ms 35 ms 34 ms mtn-pp.cpt-cinx-2.mweb.co.za [196.28.178.142]
8 29 ms 28 ms 28 ms 196.44.0.75
9 53 ms 48 ms 48 ms rb-cr-1.za--ct-cr-1.za.mtnns.net [196.44.31.128]

10 58 ms 59 ms 67 ms 196.44.31.97
11 56 ms 55 ms 55 ms ge4-0-0.gw17.jnb6.za.mtnbusiness.net [196.30.1.3
7]
12 54 ms 53 ms 54 ms vlan9.hr3.jnb6.za.mtnbusiness.net [196.30.156.13
6]
13 54 ms 53 ms 78 ms core-router1.jnb2.host-h.net [196.30.213.108]
14 55 ms 55 ms 54 ms 41.72.136.53
15 54 ms 55 ms 55 ms mygaming.co.za [41.203.21.137]



























I'll log a technical specialist callback for tomorrow. What time will be convenient for you?

Regards,

MWEB Guy
 
Anthro said:
U got to be ****ting me right ?
This is the MWEB thread is it not ? :erm:
Click to expand...

Hi Anthro,

I checked your account and it shows not active. We registered your MyBB name to the [email protected] email address.

Do you have a different email address with us?

Regards,

MWEB Guy
 
MWEB Guy said:
Hi copacetic,

Afrihost:

1 <1 ms <1 ms <1 ms . [192.168.2.1]
2 * * * Request timed out.
3 399 ms 413 ms 414 ms cdsl1-rba-vl2253.ip.isnet.net [196.38.73.181]
4 135 ms 214 ms 226 ms cdsl1-rba-vl150.ip.isnet.net [196.38.73.17]
5 161 ms 147 ms 135 ms core1a-pkl-te-1-2.ip.isnet.net [168.209.1.139]
6 228 ms 227 ms 253 ms 168.209.1.179
7 453 ms 441 ms 160 ms 41-208-29-126.mtnns.net [41.208.29.126]
8 275 ms 285 ms 308 ms jh-cr-2.za--jh-pr-1.za.mtnns.net [196.44.0.223]

9 339 ms 366 ms 388 ms 196.44.31.99
10 196 ms 182 ms 148 ms ge4-0-0.gw17.jnb6.za.mtnbusiness.net [196.30.1.3
7]
11 243 ms 253 ms 253 ms vlan9.hr3.jnb6.za.mtnbusiness.net [196.30.156.13
6]
12 306 ms 333 ms 333 ms core-router1.jnb2.host-h.net [196.30.213.108]
13 387 ms 413 ms 414 ms 41.72.136.53
14 400 ms 400 ms 414 ms mygaming.co.za [41.203.21.137]


MWEB:

1 <1 ms <1 ms 1 ms . [192.168.2.1]
2 10 ms 9 ms 9 ms 41-133-246-1.dsl.mweb.co.za [41.133.246.1]
3 34 ms 34 ms 34 ms te1-1-0.505.cpt-ipc-1.mweb.co.za [196.28.178.178
]
4 27 ms 26 ms 27 ms Vlan92.cpt-hscore-1.mweb.co.za [196.28.179.11]
5 35 ms 38 ms 35 ms tengige0-2-0-0.11.cpt-up-1.mweb.co.za [196.28.17
8.97]
6 27 ms 27 ms 27 ms gi0-2-cpt-cinx.mweb.co.za [196.28.178.133]
7 34 ms 35 ms 34 ms mtn-pp.cpt-cinx-2.mweb.co.za [196.28.178.142]
8 29 ms 28 ms 28 ms 196.44.0.75
9 53 ms 48 ms 48 ms rb-cr-1.za--ct-cr-1.za.mtnns.net [196.44.31.128]

10 58 ms 59 ms 67 ms 196.44.31.97
11 56 ms 55 ms 55 ms ge4-0-0.gw17.jnb6.za.mtnbusiness.net [196.30.1.3
7]
12 54 ms 53 ms 54 ms vlan9.hr3.jnb6.za.mtnbusiness.net [196.30.156.13
6]
13 54 ms 53 ms 78 ms core-router1.jnb2.host-h.net [196.30.213.108]
14 55 ms 55 ms 54 ms 41.72.136.53
15 54 ms 55 ms 55 ms mygaming.co.za [41.203.21.137]

I'll log a technical specialist callback for tomorrow. What time will be convenient for you?

Regards,

MWEB Guy
Click to expand...

Yes, I understand the trace route is 'better' with MWEB, but that is utterly irrelevant to me, considering MWEB is half speed, and the Afrihost account is working PERFECTLY.

Further, I'm still curious how this could be a line issue, considering changing ISPs on the same line produces vastly different results. :confused:

Anyway, I'll PM you a number and a time, thanks.

*edit*

Just for clarity:

copacetic said:


Why so slow? Local speedtest, 1024 kbps connection.

MWEB:

International

Click to expand...

copacetic said:
With a capped Afrihost account:

Local:



International:

Click to expand...

The trace route might be 'better', but so what? Look at the speeds I'm getting...
 
Last edited:
copacetic said:
Yes, I understand the trace route is 'better' with MWEB, but that is utterly irrelevant to me, considering MWEB is half speed, and the Afrihost account is working PERFECTLY.

Further, I'm still curious how this could be a line issue, considering changing ISPs on the same line produces vastly different results. :confused:

Anyway, I'll PM you a number and a time, thanks.

*edit*

Just for clarity:





The trace route might be 'better', but so what? Look at the speeds I'm getting...
Click to expand...


Hi,

Please provide actual DL speed screenshots of the two accounts, so that I can add it to the techspec callback.

Regards,

MWEB Guy
 
MWEB Guy said:
Hi,

Please provide actual DL speed screenshots of the two accounts, so that I can add it to the techspec callback.

Regards,

MWEB Guy
Click to expand...

AFRIHOST:
TOoDI.png


MWEB:
ZYZ8v.png


Well, that's better now.



Well, after an afternoon of half speed, it seems to have righted itself.

*shrug*

Thanks, let's just hope it stays this way.

Still curious what caused it though.
 
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