MWEB Uncapped ADSL Feedback

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Gimaru said:
Ouch, did you get a response from them? Was going to download this myself.
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yea its not mweb , the client is downloading extremely slow , currently on 20kb/s with 13gb to go , my other fileserv downloads are running at 300kb/s +, at this rate i will miss the beta weekend.
 
Gimaru said:
I'm unable to access my Mweb email through the website. It keeps refreshing on it's own and nothing happens- tech told me to turn off pop up blocker, which I did, and it's still doing the same thing.
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Good evening Gimaru, you still have a callback scheduled for 2011-11-12 18:30:00. Would you like me to have this moved forward?
 
MWEB Guy said:
Can you please test with only one active device on your network or test what your experience is like with the other devices.
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MWEB Guy said:
Good evening AfricanTech

Please let me know if the stats you are providing is with a wireless connection? Also are the other 3 devices on your network active at the moment?
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AfricanTech said:
Good evening,

Those stats are from the wired PC.

The laptops are active (1 general browsing, the other doing a download throttled to 40kb)

PS3 is off.
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AfricanTech said:
LOL - will try later - not worth risking the reaction from the wife if I tell her to stop browsing so that I can test! :D
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AfricanTech said:
Dagnabit man! Can't even preview songs from iTunes without buffering and hiccups! :mad:

Approx 20:50 - MWeb Speedtest
Last Result: London
Download Speed: 1578 kbps (197.3 KB/sec transfer rate)
Upload Speed: 403 kbps (50.4 KB/sec transfer rate)
Latency: 713 ms
Jitter: 110 ms
Packet Loss: 0%

Last Result: Cape Town
Download Speed: 1788 kbps (223.5 KB/sec transfer rate)
Upload Speed: 397 kbps (49.6 KB/sec transfer rate)
Latency: -1 ms

Last Result: Jhb
Download Speed: 588 kbps (73.5 KB/sec transfer rate)
Upload Speed: 389 kbps (48.6 KB/sec transfer rate)
Latency: -1 ms
Click to expand...

Righto - all devices except the PC with the wired connection are inactive. Here are my stats (no other downloads running)

Subjectively: Slow, laggy browsing - even to MyBB, Gmail slow, even browsing to Mweb servers is slow...

Objectively:
Last Result:London
Download Speed: 474 kbps (59.3 KB/sec transfer rate)
Upload Speed: 162 kbps (20.3 KB/sec transfer rate)
Latency: 1768 ms
Jitter: 589 ms
Packet Loss: 0%

Last Result: Cape Town
Download Speed: 1055 kbps (131.9 KB/sec transfer rate)
Upload Speed: 202 kbps (25.3 KB/sec transfer rate)
Latency: -1 ms

Last Result: Jhb
Download Speed: 787 kbps (98.4 KB/sec transfer rate)
Upload Speed: 202 kbps (25.3 KB/sec transfer rate)
Latency: -1 ms
 
Oh, and for good measure

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 917 ms 960 ms 1014 ms 41-133-106-1.dsl.mweb.co.za [41.133.106.1]
3 1039 ms 955 ms 971 ms te1-1-0.511.cpt-ipc-1.mweb.co.za [196.28.178.202]
4 822 ms 918 ms 978 ms Vlan92.cpt-hscore-1.mweb.co.za [196.28.179.11]
5 1033 ms 1011 ms 959 ms 196-28-178-34.adsl.mweb.co.za [196.28.178.34]
6 858 ms 850 ms 832 ms www.mweb.co.za [196.2.63.110]

Trace complete.
 
AfricanTech said:
Righto - all devices except the PC with the wired connection are inactive. Here are my stats (no other downloads running)

Subjectively: Slow, laggy browsing - even to MyBB, Gmail slow, even browsing to Mweb servers is slow...

Objectively:
Last Result:London
Download Speed: 474 kbps (59.3 KB/sec transfer rate)
Upload Speed: 162 kbps (20.3 KB/sec transfer rate)
Latency: 1768 ms
Jitter: 589 ms
Packet Loss: 0%

Last Result: Cape Town
Download Speed: 1055 kbps (131.9 KB/sec transfer rate)
Upload Speed: 202 kbps (25.3 KB/sec transfer rate)
Latency: -1 ms

Last Result: Jhb
Download Speed: 787 kbps (98.4 KB/sec transfer rate)
Upload Speed: 202 kbps (25.3 KB/sec transfer rate)
Latency: -1 ms
Click to expand...

Evening AfricaTech, your results is worse than the results provided to me yesterday; with other devices active on your network. Also the speed test results, was it done on the MWEB speed test?
 
AfricanTech said:
Oh, and for good measure

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 917 ms 960 ms 1014 ms 41-133-106-1.dsl.mweb.co.za [41.133.106.1]
3 1039 ms 955 ms 971 ms te1-1-0.511.cpt-ipc-1.mweb.co.za [196.28.178.202]
4 822 ms 918 ms 978 ms Vlan92.cpt-hscore-1.mweb.co.za [196.28.179.11]
5 1033 ms 1011 ms 959 ms 196-28-178-34.adsl.mweb.co.za [196.28.178.34]
6 858 ms 850 ms 832 ms www.mweb.co.za [196.2.63.110]

Trace complete.
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That tracer, the latency jumps on the 2nd hop. This is closer to the remote end, could be possible congestion.
 
I have nothing to dl , thanks for youtube or I would sooo bored.
 
MWEB Guy said:
Evening AfricaTech, your results is worse than the results provided to me yesterday; with other devices active on your network. Also the speed test results, was it done on the MWEB speed test?
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Yep - MWeb speed test.

and I just tested again and it's in the same ballpark i.e. my l'm getting 1 meg speeds (no changes to anything on my side)

ag, and on the basis that the more info I give you the better, here is some stats from my router

Mode: ADSL_G.dmt
Traffic Type: ATM
Status: Up
Link Power State: L0

Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (0.1 dB): 154 140
Attenuation (0.1 dB): 440 200
Output Power (0.1 dBm): 151 101
Attainable Rate (Kbps): 7232 896

Path 0 Path 1
Downstream Upstream Downstream Upstream
Rate (Kbps): 4096 512 0 0

K (number of bytes in DMT frame): 129 17 0 0
R (number of check bytes in RS code word): 0 0 0 0
S (RS code word size in DMT frame): 0.50 1.00 0.0 0.0
D (interleaver depth): 1 1 0 0
Delay (msec): 0.13 0.25 0.0 0.0
INP (DMT symbol): 0.00 0.00 0.0 0.0

Super Frames: 3571623 3571516 0 0
Super Frame Errors: 0 0 0 0
RS Words: 0 0 0 0
RS Correctable Errors: 0 0 0 0
RS Uncorrectable Errors: 0 0 0 0

HEC Errors: 0 3499 0 0
OCD Errors: 0 0 0 0
LCD Errors: 0 0 0 0
Total Cells: 586551617 0 0 0
Data Cells: 5934367 0 0 0
Bit Errors: 0 0 0 0

Total ES: 90476 0
Total SES: 681 0
Total UAS: 74 74
 
What the hell is wrong with international again? Every 2nd day pings in league of legends go up and it becomes unplayable. Browsing is slow, you tube takes AGES to load.

I'm considering contacting the cpa so they can look into the matter. Weeks go past that I have to use other aco****s to game/browse/work on. Just this month the only use i got from this account was browsing and the local steam download of mw3 other than that it has been a pain to use it for anything else.

Wake up mweb stop throttling us into oblivion. If this does not improve in the coming weeks I will be leaving mweb and will never ever come back.

p.s for all the trolls saying mweb is not for gaming go read the uncapped page it states that and I HAVE A RIGHT TO GET IT. I pay for it now if you want to say something to that just go play on the highway.
 
Yeah, gaming and skype is unplayable/unusable. I mean it will work but the lag and stuttering are just too much. Browsing is relatively fine, but does not require a constant and steady stream like games or skype do. And I know its got nothing to do with my setup or my side as it was fine till the cable problem, and was fine all of yesterday, day before not, today not. Im guessing it will be fine at 3am tonight onwards till the morning and then have problems again, unless whatever is going on is fixed on mwebs side.

Maybe I just need a reset session or whatever again, but this is all really lame.
 
Eliphas said:
Yeah, gaming and skype is unplayable/unusable. I mean it will work but the lag and stuttering are just too much. Browsing is relatively fine, but does not require a constant and steady stream like games or skype do. And I know its got nothing to do with my setup or my side as it was fine till the cable problem, and was fine all of yesterday, day before not, today not. Im guessing it will be fine at 3am tonight onwards till the morning and then have problems again, unless whatever is going on is fixed on mwebs side.

Maybe I just need a reset session or whatever again, but this is all really lame.
Click to expand...

Its definitely Mweb's side. They reset my account and skype worked for one day and now its back to stuttering again.
 
Downloading Skyrim at 25kb/s on a 1 megabit unshaped uncapped account from Steam. GG.
 
MWEB Guy said:
Good evening Gimaru, you still have a callback scheduled for 2011-11-12 18:30:00. Would you like me to have this moved forward?
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I was supposed to test something that was sent to my Mweb email, and the follow up call on Saturday was to give the results. So, maybe 6pm tonight to sort out the email thing? Thanks
 
MWEB Guy said:
Good evening MyDogHasNoNose, your line readings seem fine at the moment; please let me know how your network is set-up and if there was any active traffic when you did the speed test?
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When testing, I'm on wired connection with standalone PPPOE. i.e. Just me. Thanks
 
FML

Ive been having some horrible performance on my 4mb uncapped. Feels like the performance i used to get on Axxess's 1mb option (which is why i switched to mweb). It was great initially but the last 2 months have been pure ass.

It was great watching 360p on youtube with no buffering, gone are those days. But i couldnt complain, i had bounced from isp to isp and they are all ****. Mweb was very un****ty for a while but alas more ****ty **** ****.

But this is what really burns my nuts, the whole reason im complaining right now:

10zptw2.jpg


I have had to wait 90 minutes to play skyrim because a 200mb update is downlading at 30 - 50kb/s.

I would change to another isp but who? Where the **** am i supposed to go? Mweb was my last recourse.

I only use 70 - 100gb per month, where can i get this for R500 and ACTUAL 4mb speeds???


mwebguy dont even reply to this, you are dead to me.
 
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