MWEB Uncapped ADSL Feedback

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Kitty09 said:
MWEB Guy,

Something weird happened to my router (Billion W40 - provided by MWEB).

What happened:

After uninstalling Hotspot Shield program (Used it to fix SC2 "Content not loading" issue), the router's Internet LED went from green to red. DSL sync LED looked OK. I reset it 2 times. It did nothing to fix the problem.

Now it's back to green. It stayed red for about 10 minutes.

Is my router dying?
Click to expand...

Hi Kitty09,

What I can suggest is maybe trying with another router to see if the same problem happens. If it doesn't, then it could be the router that is giving you the problem.

Kind regards,
MWEB Guy
 
rpdblu said:
Got the same issues was very sudden, had 170ping then went up to 1500ping turned router off for about 5 mins rebooted didn't fix it.

Websites are all very slow local & international
Click to expand...

Basjohn said:
Getting connection drops like a bad habit agaaaaaaaaaaaaaaaaain tonight. I maintain sync but lose my gateway/connection until a router reboot and it is delightfully frustrating. Oh and slow browsing in general as others have mentioned.
Click to expand...

MyDogHasNoNose said:
Last night was a disaster.
Click to expand...

Hi All,

Please advise if you are still experiencing any issues today that you experienced last night. I would like to look further into it if it's still on going.

Kind regards,
MWEB Guy
 
Can't access website at www.phoenixnap.com

MWEB Guy said:
Hi All,

Please advise if you are still experiencing any issues today that you experienced last night. I would like to look further into it if it's still on going.

Kind regards,
MWEB Guy
Click to expand...

I use www.phoenixnap.com. I can't access the site: too many redirects.

traceroute to phoenixnap.com (209.188.10.25), 64 hops max, 72 byte packets
1 192.168.0.1 (192.168.0.1) 38.112 ms 1.767 ms 0.954 ms
2 41-133-108-1.dsl.mweb.co.za (41.133.108.1) 13.979 ms 21.903 ms 15.255 ms
3 te1-1-0.502.cpt-ipc-1.mweb.co.za (196.28.178.166) 38.095 ms 16.425 ms 21.665 ms
4 vlan92.cpt-hscore-1.mweb.co.za (196.28.179.11) 17.114 ms 23.787 ms 23.790 ms
5 tengige0-2-0-0.11.cpt-up-1.mweb.co.za (196.28.178.97) 22.533 ms 18.711 ms 37.633 ms
6 pos0-0-3-0.lon-up-1.mweb.co.za (196.22.164.2) 223.622 ms 214.567 ms 213.286 ms
7 149.6.98.17 (149.6.98.17) 215.181 ms 213.806 ms 225.214 ms
8 te7-6.ccr01.lon01.atlas.cogentco.com (154.54.36.165) 230.687 ms 269.556 ms 258.031 ms
9 te0-2-0-4.mpd21.lon13.atlas.cogentco.com (154.54.57.94) 324.490 ms 348.144 ms 330.975 ms
10 te0-6-0-3.mpd21.jfk02.atlas.cogentco.com (154.54.45.229) 241.559 ms 243.552 ms 268.984 ms
11 te0-4-0-2.mpd21.dca01.atlas.cogentco.com (154.54.42.33) 273.339 ms 259.869 ms 311.343 ms
12 te0-0-0-6.mpd21.atl01.atlas.cogentco.com (154.54.28.198) 321.752 ms 337.338 ms 324.703 ms
13 te0-0-0-1.mpd21.iah01.atlas.cogentco.com (154.54.24.6) 279.513 ms 273.441 ms 282.355 ms
14 te4-3.ccr01.sat01.atlas.cogentco.com (154.54.46.6) 461.510 ms 386.745 ms 408.855 ms
15 te7-1.ccr01.phx02.atlas.cogentco.com (154.54.6.249) 510.116 ms * 305.851 ms
16 vl3512.na41.b023003-0.phx02.atlas.cogentco.com (38.20.49.214) 298.407 ms 297.391 ms 301.076 ms
17 38.104.116.186 (38.104.116.186) 308.277 ms * 316.958 ms
18 bb2.cwie.10.2.phx0.cwie.net (64.38.200.5) 345.505 ms 348.218 ms 345.990 ms
19 bb2.cr1.cave.103.5.10.phx0.cwie.net (64.38.200.18) 311.880 ms 295.896 ms 295.644 ms
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
 
3GisDaMan said:
I use www.phoenixnap.com. I can't access the site: too many redirects.

traceroute to phoenixnap.com (209.188.10.25), 64 hops max, 72 byte packets
1 192.168.0.1 (192.168.0.1) 38.112 ms 1.767 ms 0.954 ms
2 41-133-108-1.dsl.mweb.co.za (41.133.108.1) 13.979 ms 21.903 ms 15.255 ms
3 te1-1-0.502.cpt-ipc-1.mweb.co.za (196.28.178.166) 38.095 ms 16.425 ms 21.665 ms
4 vlan92.cpt-hscore-1.mweb.co.za (196.28.179.11) 17.114 ms 23.787 ms 23.790 ms
5 tengige0-2-0-0.11.cpt-up-1.mweb.co.za (196.28.178.97) 22.533 ms 18.711 ms 37.633 ms
6 pos0-0-3-0.lon-up-1.mweb.co.za (196.22.164.2) 223.622 ms 214.567 ms 213.286 ms
7 149.6.98.17 (149.6.98.17) 215.181 ms 213.806 ms 225.214 ms
8 te7-6.ccr01.lon01.atlas.cogentco.com (154.54.36.165) 230.687 ms 269.556 ms 258.031 ms
9 te0-2-0-4.mpd21.lon13.atlas.cogentco.com (154.54.57.94) 324.490 ms 348.144 ms 330.975 ms
10 te0-6-0-3.mpd21.jfk02.atlas.cogentco.com (154.54.45.229) 241.559 ms 243.552 ms 268.984 ms
11 te0-4-0-2.mpd21.dca01.atlas.cogentco.com (154.54.42.33) 273.339 ms 259.869 ms 311.343 ms
12 te0-0-0-6.mpd21.atl01.atlas.cogentco.com (154.54.28.198) 321.752 ms 337.338 ms 324.703 ms
13 te0-0-0-1.mpd21.iah01.atlas.cogentco.com (154.54.24.6) 279.513 ms 273.441 ms 282.355 ms
14 te4-3.ccr01.sat01.atlas.cogentco.com (154.54.46.6) 461.510 ms 386.745 ms 408.855 ms
15 te7-1.ccr01.phx02.atlas.cogentco.com (154.54.6.249) 510.116 ms * 305.851 ms
16 vl3512.na41.b023003-0.phx02.atlas.cogentco.com (38.20.49.214) 298.407 ms 297.391 ms 301.076 ms
17 38.104.116.186 (38.104.116.186) 308.277 ms * 316.958 ms
18 bb2.cwie.10.2.phx0.cwie.net (64.38.200.5) 345.505 ms 348.218 ms 345.990 ms
19 bb2.cr1.cave.103.5.10.phx0.cwie.net (64.38.200.18) 311.880 ms 295.896 ms 295.644 ms
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
Click to expand...

Hi 3GisDaMan,

Is this the only site you are having issues with or are there other sites that you are having issues with as well?

Kind regards,
MWEB Guy
 
It's the only one I know of. It's been like this since yesterday. I took it up with their tech guys, and by accessing the site through a proxy, I confirmed it's in fact up and running.
 
3GisDaMan said:
It's the only one I know of. It's been like this since yesterday. I took it up with their tech guys, and by accessing the site through a proxy, I confirmed it's in fact up and running.
Click to expand...

Oh ok, so what else did their tech guys mention? When you try and access the site without the proxy, then you get the results that are displayed in the traceroute?

Kind regards,
MWEB Guy
 
Correct. They have tried accessing it through proxies all over the world (except Africa), and it always works. So there is some problem on my (our) side.
 
3GisDaMan said:
Correct. They have tried accessing it through proxies all over the world (except Africa), and it always works. So there is some problem on my (our) side.
Click to expand...

Hi 3GisDaMan,

Thanks for the info.

Regards,

MWEB Guy
 
I am trying to download SW:ToR. Its 27 gigs. I cant get higher speeds than 50kb/s on my Mweb UNCAPPED UNSHAPED account. While on my axxesslite account I get 200kb/s stable. This is unacceptable mweb. There is a reason why I got unshaped. Fix this please.

Its going at 20kb/s a now. Really?
 
Zord said:
I am trying to download SW:ToR. Its 27 gigs. I cant get higher speeds than 50kb/s on my Mweb UNCAPPED UNSHAPED account. While on my axxesslite account I get 200kb/s stable. This is unacceptable mweb. There is a reason why I got unshaped. Fix this please.

Its going at 20kb/s a now. Really?
Click to expand...

Hi Zord,

I will look into this for you now.

Please advise if you from Twitter also and what type of account is the axxesslite?

Regards,

MWEB Guy
 
Yeah thats me on twitter as well. I am sorry but this is just unacceptable. I pay you guys R1000 a month for an UNSHAPED uncapped 1mbit account. I try to download this game (which btw has already been released and this is supposed to be my pre-order) and its 27 gigs. I am currently downloading at 40kb/s on a 2mbit line with your 1mbit account.

I swap over to my normal ADSL prepaid axxesslite account and get 200kb/s stable. Its just not right.
 
Zord said:
Yeah thats me on twitter as well. I am sorry but this is just unacceptable. I pay you guys R1000 a month for an UNSHAPED uncapped 1mbit account. I try to download this game (which btw has already been released and this is supposed to be my pre-order) and its 27 gigs. I am currently downloading at 40kb/s on a 2mbit line with your 1mbit account.

I swap over to my normal ADSL prepaid axxesslite account and get 200kb/s stable. Its just not right.
Click to expand...

Hi Zord,

I understand your frustration.

I see that you are currently on a call with 1 of our technical consultants.

Let me know if you need any further assistance after the call.

Regards,

MWEB Guy
 
Yes I do. That was a good try by your consultant but I am sorry it makes no sense. You guys are trying to tell me that my line is the problem, when clearly from the evidence provided, that is not the case. How is it all possible for me to achieve 200kb/s stable on a different ISP on the exact same line? I switch over to MWEB and I am currently getting 40kb/s on the same line.

This really wouldnt upset me if I had a normal uncapped SHAPED account, but I do not. I especially bought the unshaped version because I spend A LOT of time on the computer and I do not want to be restricted by shaping/throttling policies. Now tell me, what is the point of me keeping my unshaped account with you guys when seemingly it isnt unshaped???
 
Zord said:
Yes I do. That was a good try by your consultant but I am sorry it makes no sense. You guys are trying to tell me that my line is the problem, when clearly from the evidence provided, that is not the case. How is it all possible for me to achieve 200kb/s stable on a different ISP on the exact same line? I switch over to MWEB and I am currently getting 40kb/s on the same line.

This really wouldnt upset me if I had a normal uncapped SHAPED account, but I do not. I especially bought the unshaped version because I spend A LOT of time on the computer and I do not want to be restricted by shaping/throttling policies. Now tell me, what is the point of me keeping my unshaped account with you guys when seemingly it isnt unshaped???
Click to expand...

Hi Zord,

What type of pre-paid account is it and could you send me a screen shot of the download speeds of the 2 accounts.

Please also send me tracert & ping test from any local & international site of the MWEB and axxesslite account.

Also do a speed test with the separate accounts, all this will help in getting to the root cause of the issue.

Regards,

MWEB Guy
 
Screenshots:

Axxesslite:
axxesslite.jpg


Mweb Uncapped Unshaped 1024:
mwebunshapeduncapped.jpg


That just isnt right.
 
Zord said:
Screenshots:

Axxesslite:
axxesslite.jpg


Mweb Uncapped Unshaped 1024:
mwebunshapeduncapped.jpg


That just isnt right.
Click to expand...

Hi Zord,

A technical specialist will call you in the next few minutes.

Regards,

MWEB Guy
 
Ok so the problem seemed to resolve itself. The only thing that has changed is the time. If this happens again tomorrow I will let ya know. Thanks for all the help though, it is much appreciated.
 
Zord said:
Ok so the problem seemed to resolve itself. The only thing that has changed is the time. If this happens again tomorrow I will let ya know. Thanks for all the help though, it is much appreciated.
Click to expand...


Hi Zord,

Thank you for the feedback.

Regards,

MWEB Guy
 
Good Morning Mweb Guy

Can you please reset my session again... lol can not browse international and local again.... very very slow
 
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