MWEB Uncapped ADSL Feedback

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Hi Prophet,

Sure, no problem at all, will check up with them.

Kind regards,
MWEB Guy
 
MWEB Guy said:
Hi Prophet,

Sure, no problem at all, will check up with them.

Kind regards,
MWEB Guy
Click to expand...
Awesome, I could always email you the log if you rather prefer it that way. It's a bit raw, but better than writing it down as it pops up :p
 
On international pages i have to refresh the page 3 time sometimes 4 times before they work, Are u aware of any international issues MWeb Guy?
 
TmanSA said:
On international pages i have to refresh the page 3 time sometimes 4 times before they work, Are u aware of any international issues MWeb Guy?
Click to expand...

There are no reported international issues that we are aware of. Is it certain sites or most site?

Kind regards,
MWEB Guy
 
All of them mweb guy. everything was fine until 13h00 then it just died.... and nothing on my side changed..
 
TmanSA said:
All of them mweb guy. everything was fine until 13h00 then it just died.... and nothing on my side changed..
Click to expand...

Please PM me traceroutes to sites that you are browsing today in order to investigate this further.

Kind regards,
MWEB Guy
 
Good morning,

I'm having a problem accessing anything via Mweb uncapped since last night.
This is for both local and international sites.

I have reset and rebooted my router and computer and did the initail setup again to make sure.

PPOE connection is established and authenticated just not resolving any sites all of a sudden.

Would it be possible to reset my account or comment if there is a general problem in Secunda / Mpumalanga area.

Thanks.
 
Last edited:
Hi JvanD,

Please could you PM me your account details.
I would like to look into this from my side to see if I can pick up anything.

I'm not aware of any issues in your area either, please see our notice board for all listed outages.

Kind regards,
MWEB Guy
 
News Server has died, was going fine today. Everything else is still working, albeit a bit slow. Anyone else?
 
I was told via PM on 03-01-2012 at 12:14 PM that my query has been escalated and someone will get back to me.

Trying to work out which is higher, the days I have decent reliable stable internet, or the amount of times MWEB actually tells the truth.
 
Stewie said:
I was told via PM on 03-01-2012 at 12:14 PM that my query has been escalated and someone will get back to me.

Trying to work out which is higher, the days I have decent reliable stable internet, or the amount of times MWEB actually tells the truth.
Click to expand...

Hi Stewie
I have escalated this to the management of the relevant department.
I will keep an eye on this and provide you with feedback as soon as I get it.

Regards
MWEB Guy
 
Hi Mweb Guy,

Please reset my account. Speeds are terrible again.

Thanks,

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Vlad>tracert mweb.co.za

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms 1 ms 192.168.2.1
2 45 ms 7 ms 7 ms 41-133-136-1.dsl.mweb.co.za [41.133.136.1]
3 266 ms 333 ms 349 ms 197-80-4-82.jhb.mweb.co.za [197.80.4.82]
4 345 ms 349 ms 376 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 424 ms 459 ms 487 ms tengig0-0-0-2.11.vic-p-2.mweb.co.za [196.22.169.
226]
6 556 ms 520 ms 563 ms tengig0-1-0-0.cpt-up-1.mweb.co.za [197.84.4.34]

7 808 ms 784 ms 757 ms vlan11.cpt-hscore-1.mweb.co.za [196.28.178.99]
8 890 ms 799 ms 940 ms 196-28-178-34.adsl.mweb.co.za [196.28.178.34]
9 569 ms 588 ms 340 ms www.mweb.co.za [196.2.63.110]

Trace complete.

C:\Users\Vlad>
 
Vl@d said:
Hi Mweb Guy,

Please reset my account. Speeds are terrible again.

Thanks,

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Vlad>tracert mweb.co.za

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms 1 ms 192.168.2.1
2 45 ms 7 ms 7 ms 41-133-136-1.dsl.mweb.co.za [41.133.136.1]
3 266 ms 333 ms 349 ms 197-80-4-82.jhb.mweb.co.za [197.80.4.82]
4 345 ms 349 ms 376 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 424 ms 459 ms 487 ms tengig0-0-0-2.11.vic-p-2.mweb.co.za [196.22.169.
226]
6 556 ms 520 ms 563 ms tengig0-1-0-0.cpt-up-1.mweb.co.za [197.84.4.34]

7 808 ms 784 ms 757 ms vlan11.cpt-hscore-1.mweb.co.za [196.28.178.99]
8 890 ms 799 ms 940 ms 196-28-178-34.adsl.mweb.co.za [196.28.178.34]
9 569 ms 588 ms 340 ms www.mweb.co.za [196.2.63.110]

Trace complete.

C:\Users\Vlad>
Click to expand...

Hi Vl@d,

Please advise if you are still experiencing these speeds?

Kind regards,
MWEB Guy
 
Hi MWEB Guy,

Still had this issue this morning just before I left home for work.
Replaced the modem with a new one at around 7 and everything was running perfect till 9 when everything went super slow. Been that way ever since. Router restart didn't help at all.

Thank you,
 
Vl@d said:
Hi MWEB Guy,

Still had this issue this morning just before I left home for work.
Replaced the modem with a new one at around 7 and everything was running perfect till 9 when everything went super slow. Been that way ever since. Router restart didn't help at all.

Thank you,
Click to expand...

As requested, I have refreshed your account. Please monitor and inform me if your connection improves.

Kind regards,
MWEB Guy
 
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