MWEB Uncapped ADSL Feedback

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MWEB Guy said:
Good Morning Boored, I noticed that your routing through the Durban IPC. Please be aware that there was maintenace done on that exchange yesterday evening through to this morning. Please let me know if you are still having the same experience at the moment?
Click to expand...

I am still experiencing the same issues.
 
Hi MWEB Guy, my internet has been sluggish since yesterday, any thoughts?

Code: 
Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

  1     1 ms     1 ms     2 ms  192.168.1.1
  2  1754 ms  2191 ms     *     41-132-16-1.dsl.mweb.co.za [41.132.16.1]
  3  1576 ms  1511 ms  1619 ms  197-80-4-94.jhb.mweb.co.za [197.80.4.94]
  4  1588 ms  2162 ms  1742 ms  vl-92.vic-hscore-2.mweb.co.za [196.22.189.3]
  5  1671 ms  1587 ms  1751 ms  tengig0-7-0-2.12.vic-p-2.mweb.co.za [196.22.169.
242]
  6  1793 ms  2086 ms  1672 ms  tengig0-1-0-0.cpt-up-1.mweb.co.za [197.84.4.34]

  7  1621 ms  1808 ms  1856 ms  197-80-4-137.jhb.mweb.co.za [197.80.4.137]
  8  1674 ms  1824 ms  1777 ms  196.28.178.115
  9  1653 ms  1768 ms  1591 ms  196-28-178-38.adsl.mweb.co.za [196.28.178.38]
 10  1722 ms  1650 ms  1719 ms  cte-core-sw2.vwol.net [196.41.144.35]
 11  1573 ms  1954 ms  2073 ms  www.mweb.co.za [196.2.63.110]

Trace complete.
 
D4N said:
Hi MWEB Guy, my internet has been sluggish since yesterday, any thoughts?

Code: 
Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

  1     1 ms     1 ms     2 ms  192.168.1.1
  2  1754 ms  2191 ms     *     41-132-16-1.dsl.mweb.co.za [41.132.16.1]
  3  1576 ms  1511 ms  1619 ms  197-80-4-94.jhb.mweb.co.za [197.80.4.94]
  4  1588 ms  2162 ms  1742 ms  vl-92.vic-hscore-2.mweb.co.za [196.22.189.3]
  5  1671 ms  1587 ms  1751 ms  tengig0-7-0-2.12.vic-p-2.mweb.co.za [196.22.169.
242]
  6  1793 ms  2086 ms  1672 ms  tengig0-1-0-0.cpt-up-1.mweb.co.za [197.84.4.34]

  7  1621 ms  1808 ms  1856 ms  197-80-4-137.jhb.mweb.co.za [197.80.4.137]
  8  1674 ms  1824 ms  1777 ms  196.28.178.115
  9  1653 ms  1768 ms  1591 ms  196-28-178-38.adsl.mweb.co.za [196.28.178.38]
 10  1722 ms  1650 ms  1719 ms  cte-core-sw2.vwol.net [196.41.144.35]
 11  1573 ms  1954 ms  2073 ms  www.mweb.co.za [196.2.63.110]

Trace complete.
Click to expand...

Good Morning D4N, please note that the tracer reflects a jump in latency on the 2nd hop. This would mean that the problem is closer to the remote end. I tested your line and your readings seem fine at the moment. Please let me know if you've done these tests while running downloads? Also let me know how many devices connected on your network at the moment and how many of them have an active internet connection at the moment? Please also include all wireless devices.
 
Off-The-Chart said:
downloads crawling along today...

even basic browsing and normal HTTP downloading snail'ing along...
Click to expand...

Good morning off-The-Chart, please provide me pings and tracers to local and international sites. Please also provide me your actual download speeds.

Please also let me know from which location you are connecting? (line no.)
 
Off-The-Chart said:
downloads crawling along today...

even basic browsing and normal HTTP downloading snail'ing along...
Click to expand...

off-The-Chart, I have managed to recreat your port and re-authenticate your account. Please reboot for 5 to 10 min and let me know if it improves your experience.
 
@MWEB Guy, my connection seems to be normal today, no 1Mb limit encountered so far.
 
3rd time now today my internet just drops and the modem has to reconnect. Anything going on? It's really frustrating trying to game like this.
 
Hey MwebGuy.

Just an update. Still waiting for Telkom since 10 Jan 2012 to sort out their DSLAM. I hope Mweb and other ISP's coordinate to strongarm Telkom to improve their resolve as one can see on varius forums that a LOT of customers are affected by this.
Mortiiy


Target Name: www.mweb.co.za
IP: 196.2.63.110
Date/Time: 2012/02/11 12:51:14 PM

1 0 ms 0 ms . [192.168.0.1]
2 596 ms 545 ms 41-133-134-1.dsl.mweb.co.za [41.133.134.1]
3 594 ms 542 ms te1-1-0.505.cpt-ipc-1.mweb.co.za [196.28.178.178]
4 595 ms 546 ms 197-84-3-2.cpt.mweb.co.za [197.84.3.2]
5 592 ms 554 ms 196-28-178-38.adsl.mweb.co.za [196.28.178.38]
6 587 ms 565 ms cte-core-sw2.vwol.net [196.41.144.35]
7 580 ms 544 ms www.mweb.co.za [196.2.63.110]

Ping statistics for www.mweb.co.za
Packets: Sent = 2, Received = 2, Lost = 0 (0.0%)
Round Trip Times: Minimum = 544ms, Maximum = 580ms, Average = 562ms
 
Gimaru said:
3rd time now today my internet just drops and the modem has to reconnect. Anything going on? It's really frustrating trying to game like this.
Click to expand...

Good afternoon Gimaru, please note that your attenuation readings are very high. It is currently at 61 dB, please contact Telkom for some assistance.

Kind regards,
MWEB Guy
 
My 4mbs downloads have been running at 1.5mbs since last night. They have just now jumped back up to 4mbs. Have you guys just finished maintenance somewhere?
 
Mortiiy said:
Hey MwebGuy.

Just an update. Still waiting for Telkom since 10 Jan 2012 to sort out their DSLAM. I hope Mweb and other ISP's coordinate to strongarm Telkom to improve their resolve as one can see on varius forums that a LOT of customers are affected by this.
Mortiiy


Target Name: www.mweb.co.za
IP: 196.2.63.110
Date/Time: 2012/02/11 12:51:14 PM

1 0 ms 0 ms . [192.168.0.1]
2 596 ms 545 ms 41-133-134-1.dsl.mweb.co.za [41.133.134.1]
3 594 ms 542 ms te1-1-0.505.cpt-ipc-1.mweb.co.za [196.28.178.178]
4 595 ms 546 ms 197-84-3-2.cpt.mweb.co.za [197.84.3.2]
5 592 ms 554 ms 196-28-178-38.adsl.mweb.co.za [196.28.178.38]
6 587 ms 565 ms cte-core-sw2.vwol.net [196.41.144.35]
7 580 ms 544 ms www.mweb.co.za [196.2.63.110]

Ping statistics for www.mweb.co.za
Packets: Sent = 2, Received = 2, Lost = 0 (0.0%)
Round Trip Times: Minimum = 544ms, Maximum = 580ms, Average = 562ms
Click to expand...

Good Afternoon Mortiiy, we supply Telkom with as much information as possible; however they control their network and do as they see fit. We cannot make Telkom do anything they do not want to, no matter how hard we try.
 
KromozIII said:
My 4mbs downloads have been running at 1.5mbs since last night. They have just now jumped back up to 4mbs. Have you guys just finished maintenance somewhere?
Click to expand...

Good Morning KromozIII, there was maintenace this morning; not sure if thats what impacted on your speeds. Please do not hesitate to contact me should your experience deteriorate.

Enjoy your speeds ;)
 
MWEB Guy said:
Good afternoon Gimaru, please note that your attenuation readings are very high. It is currently at 61 dB, please contact Telkom for some assistance.

Kind regards,
MWEB Guy
Click to expand...

I logged an automated fault now with them by choosing the option "noisy phone line", so I'm not holding my breath. Can you please tell me what they will have to do to fix this? Can they do it on their side, or will they have to come out again? Sick of problem after problem.
 
Gimaru said:
I logged an automated fault now with them by choosing the option "noisy phone line", so I'm not holding my breath. Can you please tell me what they will have to do to fix this? Can they do it on their side, or will they have to come out again? Sick of problem after problem.
Click to expand...

Those lazy chops will probably just drop your sync speed to stabilise the line... :/
 
Gimaru said:
I logged an automated fault now with them by choosing the option "noisy phone line", so I'm not holding my breath. Can you please tell me what they will have to do to fix this? Can they do it on their side, or will they have to come out again? Sick of problem after problem.
Click to expand...

Let me know if your feedback is not favourable.

Kind regards,
MWEB Guy
 
Hi, today my ping while playing League of Legends is +- 340ms, while it is normally around 250ms, this makes a big difference while playing.

Do you know what is wrong?

Thanks
 
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