MWEB Uncapped ADSL Feedback

[MWEBHelp]

Resetting does not help; new speedtest results :

Please provide me your MWEB account details. Also please provide me pings and tracers to local and international sites.

 

[sigh]

Please provide me your MWEB account details. Also please provide me pings and tracers to local and international sites.

Here you go:

C:\Users\*>ping bbc.co.uk

Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data:
Reply from 212.58.241.131: bytes=32 time=198ms TTL=243
Reply from 212.58.241.131: bytes=32 time=218ms TTL=243
Reply from 212.58.241.131: bytes=32 time=198ms TTL=243
Reply from 212.58.241.131: bytes=32 time=197ms TTL=243

Ping statistics for 212.58.241.131:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 197ms, Maximum = 218ms, Average = 202ms

Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms 192.168.1.1
2 7 ms 7 ms 8 ms 41-133-124-1.dsl.mweb.co.za [41.133.124.1]
3 9 ms 10 ms 9 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
4 9 ms 10 ms 9 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
5 197 ms 197 ms 197 ms pos0-3-2-0.lon-up-1.mweb.co.za [197.80.5.7]
6 201 ms 205 ms 201 ms xe-10-1-3.edge4.London1.Level3.net [212.113.14.1
21]
7 201 ms 202 ms 201 ms ae-24-52.car3.London1.Level3.net [4.69.139.100]

8 197 ms 197 ms 197 ms 195.50.90.162
9 205 ms 203 ms 319 ms 212.58.238.137
10 196 ms 197 ms 197 ms virtual-vip-231.thdo.bbc.co.uk [212.58.241.131]


Trace complete.

C:\Users\*>ping mweb.co.za

Pinging mweb.co.za [196.2.63.110] with 32 bytes of data:
Reply from 196.2.63.110: bytes=32 time=42ms TTL=116
Reply from 196.2.63.110: bytes=32 time=41ms TTL=116
Reply from 196.2.63.110: bytes=32 time=41ms TTL=116
Reply from 196.2.63.110: bytes=32 time=41ms TTL=116

Ping statistics for 196.2.63.110:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 41ms, Maximum = 42ms, Average = 41ms

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 8 ms 7 ms 41-133-124-1.dsl.mweb.co.za [41.133.124.1]
3 9 ms 9 ms 10 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
4 9 ms 10 ms 9 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
5 40 ms 41 ms 40 ms 196.28.178.115
6 40 ms 41 ms 41 ms 196-28-178-38.adsl.mweb.co.za [196.28.178.38]
7 41 ms 41 ms 41 ms cte-core-sw2.vwol.net [196.41.144.35]
8 40 ms 47 ms 41 ms www.mweb.co.za [196.2.63.110]

Trace complete.

 

[bbabraham]

Hi Mweb Guy

I spoke to you on Thursday about an issue I had. Here's a link to the post in case you need to refresh your memory. I pm'ed you a reference number on that day.

...

First of all, I've since borrowed a router to test if the router was faulty and I had exactly the same issues with that router (the very fast flashing ADSL light (Dlink) or internet light (Netgear). That coupled with the process of web browsing dropping before torrents then dropping too - which I described more thoroughly in the quoted post.)

A Telkom guy has spent the day trying out different things. First he moved the line to a different port (I think is the correct term?) on the Imax. Same problems. Then he dropped the line speed to 2Mbps and finally 1Mbps but all the while the same issues of intermittent internet and flashing light remained.

I used the Telkom guest account login and the problem was resolved. Obviously I can't check torrents with the guest account but web browsing (of the Telkom website) worked whenever I tried. Also, the ADSL light was solid like it should be and like it has always been prior to this problem. However as soon as I put in the Mweb login details again, the ADSL light flashes very quickly like before and the internet works intermittently once again, as described above.

He said he would send the complaint to a specialist but he thinks the problem is ISP related and said I should contact Mweb about the problem.

Could you please advise me on how I should proceed? You have my reference number should there be anything you can do to help but otherwise, who should I be talking to about this problem?

Thanks.

 

[MWEBHelp]

Here you go:

Hi the pings and tracers seem fine. Could you please try using speedtest.net and provide me the results. Please ensure alltraffic is stoped on your network while doing these tests.

 

[sigh]

Hi the pings and tracers seem fine. Could you please try using speedtest.net and provide me the results. Please ensure alltraffic is stoped on your network while doing these tests.

Mweb:


Webafrica:


There is no other activity on the network during the test:

I have PM'd you my account details, let me know if you need anything else.

 

[MWEBHelp]

Hi Mweb Guy

I spoke to you on Thursday about an issue I had. Here's a link to the post in case you need to refresh your memory. I pm'ed you a reference number on that day.



First of all, I've since borrowed a router to test if the router was faulty and I had exactly the same issues with that router (the very fast flashing ADSL light (Dlink) or internet light (Netgear). That coupled with the process of web browsing dropping before torrents then dropping too - which I described more thoroughly in the quoted post.)

A Telkom guy has spent the day trying out different things. First he moved the line to a different port (I think is the correct term?) on the Imax. Same problems. Then he dropped the line speed to 2Mbps and finally 1Mbps but all the while the same issues of intermittent internet and flashing light remained.

I used the Telkom guest account login and the problem was resolved. Obviously I can't check torrents with the guest account but web browsing (of the Telkom website) worked whenever I tried. Also, the ADSL light was solid like it should be and like it has always been prior to this problem. However as soon as I put in the Mweb login details again, the ADSL light flashes very quickly like before and the internet works intermittently once again, as described above.

He said he would send the complaint to a specialist but he thinks the problem is ISP related and said I should contact Mweb about the problem.

Could you please advise me on how I should proceed? You have my reference number should there be anything you can do to help but otherwise, who should I be talking to about this problem?

Thanks.

Good Afternoon bbabraham, please note that your line was syncing at 1meg; seems Telkom felt that is what needed to be done for you to obtain a stable connection. I have set your line speed back to 4meg, please let me know how this impacts on you.

YOur query with us is still open and you should receive feedback from us during the course of this week. I have also noted that the Telkom fault is still open as well.

 

[MWEBHelp]

Mweb:


Webafrica:


There is no other activity on the network during the test:

I have PM'd you my account details, let me know if you need anything else.

Sigh please see the direct message I have sent you.

 

[MWEBHelp]

Mweb:


Webafrica:


There is no other activity on the network during the test:

I have PM'd you my account details, let me know if you need anything else.

Please see the reply I have sent you via direct messaging.

 

[sigh]

Please see the reply I have sent you via direct messaging.

Speedtest after your trying what you suggested:

 

[MWEBHelp]

Thank you sigh, I will have this matter logged for you.

 

[bbabraham]

Good Afternoon bbabraham, please note that your line was syncing at 1meg; seems Telkom felt that is what needed to be done for you to obtain a stable connection. I have set your line speed back to 4meg, please let me know how this impacts on you.

YOur query with us is still open and you should receive feedback from us during the course of this week. I have also noted that the Telkom fault is still open as well.

It was still set to 1meg from earlier this afternoon when he was testing whether reducing line speed helped. We concluded that reducing line speed made no difference. He said he would request it be set back to 4meg when he got to the exchange but you must have beat him to it.

I can confirm that the line is back to 4meg and that the same problems persist.

Thank you for your help. I will await feedback from Mweb during the week.

 

[Shuyin]

Slow again today only on mweb tried 512 webafrica account its running faster then my mweb 4mb account.

 

[Shuyin]

The speed is so random though i just want to know if I can expect to see the line becoming stable like it was last year.

testmy.net "Your connection scored only 22% of your hosts average."

http://www.speedtest.net/result/1769005744.png

iv have had these same results now for more than a week.

I also removed the other connections from the network i get the same results,.

 

[TmanSA]

Indeed , I know my line is not the best... but I had good browsing earlier, know I get session reset... and have to try 3 to 4 times before before it works.... can say can not get into speedtest at all

 

[MWEBHelp]

The speed is so random though i just want to know if I can expect to see the line becoming stable like it was last year.

testmy.net "Your connection scored only 22% of your hosts average."

http://www.speedtest.net/result/1769005744.png

iv have had these same results now for more than a week.

I also removed the other connections from the network i get the same results,.

Hi Shuyin,

The results of the speed test seem in order.
Are you having trouble with browsing internationally?

 

[Shuyin]

Hi Shuyin,

The results of the speed test seem in order.
Are you having trouble with browsing internationally?

international http seems fine but are you saing 515ping local to mweb is *in order* ?

Cannot Log into Steam at all not even on the website.

 

[Hummercellc]

Mweb guy, me thinks there is a problem with all Mweb accounts! had to switch to my Afrihost account for good few hours today just so i could get email.

Everything seems to be back to normal now, but the internet seems to be intermittent all the time, hope Telkom are not playing silly buggers with your guys IPC links.....

 

[Mephisto_Helix]

Been a good weekend until now ...... was rocking 275 ping but now it's over 300 again and climbing :/

 

[nerf]

Hi Mweb Guy, some sites dont open be it http or https, an example being facebook this morning, however I can trace to facebook. It seems mostly international sites, also sites like imdb , wikipedia and ipcalc.de etc

Have tried crome and IE and differnent PCs , same result

Tracing route to www.facebook.com [69.171.229.12]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.10.1.254
2 14 ms 10 ms 7 ms 41-133-100-1.dsl.mweb.co.za [41.133.100.1]
3 12 ms 10 ms 10 ms tengig-0-0-0-104.vic-ipc-1.mweb.co.za [196.22.16
9.146]
4 11 ms 10 ms 10 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 191 ms 189 ms 191 ms tengig0-0-0-2.11.vic-p-1.mweb.co.za [196.22.169.
225]
6 264 ms 194 ms 187 ms pos0-3-2-0.lon-up-1.mweb.co.za [197.80.5.7]
7 187 ms 187 ms 199 ms 195.66.227.121
8 270 ms 270 ms 274 ms ae19.bb02.iad1.tfbnw.net [74.119.76.142]
9 352 ms 340 ms 335 ms ae11.bb02.prn1.tfbnw.net [204.15.20.90]
10 331 ms 349 ms 383 ms ae1.dr03.prn1.tfbnw.net [204.15.23.89]
11 357 ms 327 ms 322 ms po1022.csw06a.prn1.tfbnw.net [74.119.78.239]
12 353 ms 347 ms 327 ms www-11-06-prn1.facebook.com [69.171.229.12]

Trace complete.

 

[Kyubi_ZA]

Good MOrning Kyubi_Brat, I have changed a setting on your account. Please reboot your router for 5min and let me know if your experience has improved.

Thanks.

I will reboot the router when I get home today and see if it makes a difference.