MWEB Uncapped ADSL Feedback

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Kitty09 said:
My line is not good today. Sometimes the line is dead for at least 10 seconds before loading any website (local/international). It's been like this since last Friday. I thought it was temporary.
Click to expand...

Hi Kitty09

We are not experiencing any issues in your area, your account looks good on our end.
I have recreated your port. Please restart your router and test.

Regards
MWEB Guy
 
wow mweb seems gone again. back to the magical 40Kbs. will preform tests shortly. facebook is unusable.

I'd bet my good money that the shaper is ****ing up the profiles. Let me guess a router down for 30 mins is going to magically cure it again like yesterday. If so then it only tells me that mweb is seriously ****ed in so many regards.


/rant off.

/prep for tests.

/please no generic responses I don't have the energy for it.

speedtest


testmy


:edit
previous linked issue
http://mybroadband.co.za/vb/showthr...DSL-Feedback?p=7720215&viewfull=1#post7720215

is this going to happen each day now ?

::edit
remainder of tests

tracert and pathping

C:\Users\JadeX64>tracert www.facebook.com

Tracing route to www.facebook.com [69.171.242.53]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms . [10.10.10.1]
2 8 ms 9 ms 8 ms 41-133-100-1.dsl.mweb.co.za [41.133.100.1]
3 11 ms 12 ms 11 ms 197-80-4-82.jhb.mweb.co.za [197.80.4.82]
4 10 ms 11 ms 11 ms vl-92.vic-hscore-2.mweb.co.za [196.22.189.3]
5 199 ms 198 ms 196 ms tengig0-7-0-2.12.vic-p-1.mweb.co.za [196.22.169.
241]
6 189 ms 189 ms 243 ms pos0-3-2-0.lon-up-1.mweb.co.za [197.80.5.7]
7 190 ms 226 ms 188 ms 195.66.227.69
8 284 ms 269 ms 268 ms ae19.bb01.iad2.tfbnw.net [74.119.78.182]
9 270 ms 266 ms 268 ms ae2.dr01.ash3.tfbnw.net [74.119.79.131]
10 263 ms 323 ms 274 ms po1023.csw02a.ash3.tfbnw.net [74.119.79.177]
11 262 ms 268 ms 264 ms www.facebook.com [69.171.242.53]

Trace complete.
Click to expand...

due note the packet loss in pathping.
Code: 
C:\Users\JadeX64>pathping www.facebook.com

Tracing route to www.facebook.com [69.171.242.53]
over a maximum of 30 hops:
  0  JadeX64-PC [10.10.10.3]
  1  . [10.10.10.1]
  2  41-133-100-1.dsl.mweb.co.za [41.133.100.1]
  3  197-80-4-82.jhb.mweb.co.za [197.80.4.82]
  4  vl-92.vic-hscore-2.mweb.co.za [196.22.189.3]
  5  tengig0-7-0-2.12.vic-p-1.mweb.co.za [196.22.169.241]
  6  pos0-3-2-0.lon-up-1.mweb.co.za [197.80.5.7]
  7  195.66.227.69
  8  ae19.bb01.iad2.tfbnw.net [74.119.78.182]
  9  ae2.dr01.ash3.tfbnw.net [74.119.79.131]
 10  po1023.csw02a.ash3.tfbnw.net [74.119.79.177]
 11  www.facebook.com [69.171.242.53]

Computing statistics for 275 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           JadeX64-PC [10.10.10.3]
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  . [10.10.10.1]
                                0/ 100 =  0%   |
  2   12ms     0/ 100 =  0%     0/ 100 =  0%  41-133-100-1.dsl.mweb.co.za [41.13
3.100.1]
                                0/ 100 =  0%   |
  3   14ms     0/ 100 =  0%     0/ 100 =  0%  197-80-4-82.jhb.mweb.co.za [197.80
.4.82]
                                0/ 100 =  0%   |
  4   12ms     0/ 100 =  0%     0/ 100 =  0%  vl-92.vic-hscore-2.mweb.co.za [196
.22.189.3]
                                0/ 100 =  0%   |
  5   15ms     0/ 100 =  0%     0/ 100 =  0%  tengig0-7-0-2.12.vic-p-1.mweb.co.z
a [196.22.169.241]
                                0/ 100 =  0%   |
  6  193ms     0/ 100 =  0%     0/ 100 =  0%  pos0-3-2-0.lon-up-1.mweb.co.za [19
7.80.5.7]
                                2/ 100 =  2%   |
  7  193ms     4/ 100 =  4%     2/ 100 =  2%  195.66.227.69
                                0/ 100 =  0%   |
  8  277ms     2/ 100 =  2%     0/ 100 =  0%  ae19.bb01.iad2.tfbnw.net [74.119.7
8.182]
                                2/ 100 =  2%   |
  9  280ms     4/ 100 =  4%     0/ 100 =  0%  ae2.dr01.ash3.tfbnw.net [74.119.79
.131]
                                0/ 100 =  0%   |
 10  272ms     5/ 100 =  5%     1/ 100 =  1%  po1023.csw02a.ash3.tfbnw.net [74.1
19.79.177]
                                0/ 100 =  0%   |
 11  267ms     4/ 100 =  4%     0/ 100 =  0%  www.facebook.com [69.171.242.53]

Trace complete.

C:\Users\JadeX64>
 
Last edited:
Same pc, router, exchange, line and copper.

WebAfrica:

speedtest.net


testmy
 
Pr⊕phet said:
wow mweb seems gone again. back to the magical 40Kbs. will preform tests shortly. facebook is unusable.

I'd bet my good money that the shaper is ****ing up the profiles. Let me guess a router down for 30 mins is going to magically cure it again like yesterday. If so then it only tells me that mweb is seriously ****ed in so many regards.


/rant off.

/prep for tests.

/please no generic responses I don't have the energy for it.

speedtest


testmy


:edit
previous linked issue
http://mybroadband.co.za/vb/showthr...DSL-Feedback?p=7720215&viewfull=1#post7720215

is this going to happen each day now ?

::edit
remainder of tests

tracert and pathping



due note the packet loss in pathping.
Code: 
C:\Users\JadeX64>pathping www.facebook.com

Tracing route to www.facebook.com [69.171.242.53]
over a maximum of 30 hops:
  0  JadeX64-PC [10.10.10.3]
  1  . [10.10.10.1]
  2  41-133-100-1.dsl.mweb.co.za [41.133.100.1]
  3  197-80-4-82.jhb.mweb.co.za [197.80.4.82]
  4  vl-92.vic-hscore-2.mweb.co.za [196.22.189.3]
  5  tengig0-7-0-2.12.vic-p-1.mweb.co.za [196.22.169.241]
  6  pos0-3-2-0.lon-up-1.mweb.co.za [197.80.5.7]
  7  195.66.227.69
  8  ae19.bb01.iad2.tfbnw.net [74.119.78.182]
  9  ae2.dr01.ash3.tfbnw.net [74.119.79.131]
 10  po1023.csw02a.ash3.tfbnw.net [74.119.79.177]
 11  www.facebook.com [69.171.242.53]

Computing statistics for 275 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           JadeX64-PC [10.10.10.3]
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  . [10.10.10.1]
                                0/ 100 =  0%   |
  2   12ms     0/ 100 =  0%     0/ 100 =  0%  41-133-100-1.dsl.mweb.co.za [41.13
3.100.1]
                                0/ 100 =  0%   |
  3   14ms     0/ 100 =  0%     0/ 100 =  0%  197-80-4-82.jhb.mweb.co.za [197.80
.4.82]
                                0/ 100 =  0%   |
  4   12ms     0/ 100 =  0%     0/ 100 =  0%  vl-92.vic-hscore-2.mweb.co.za [196
.22.189.3]
                                0/ 100 =  0%   |
  5   15ms     0/ 100 =  0%     0/ 100 =  0%  tengig0-7-0-2.12.vic-p-1.mweb.co.z
a [196.22.169.241]
                                0/ 100 =  0%   |
  6  193ms     0/ 100 =  0%     0/ 100 =  0%  pos0-3-2-0.lon-up-1.mweb.co.za [19
7.80.5.7]
                                2/ 100 =  2%   |
  7  193ms     4/ 100 =  4%     2/ 100 =  2%  195.66.227.69
                                0/ 100 =  0%   |
  8  277ms     2/ 100 =  2%     0/ 100 =  0%  ae19.bb01.iad2.tfbnw.net [74.119.7
8.182]
                                2/ 100 =  2%   |
  9  280ms     4/ 100 =  4%     0/ 100 =  0%  ae2.dr01.ash3.tfbnw.net [74.119.79
.131]
                                0/ 100 =  0%   |
 10  272ms     5/ 100 =  5%     1/ 100 =  1%  po1023.csw02a.ash3.tfbnw.net [74.1
19.79.177]
                                0/ 100 =  0%   |
 11  267ms     4/ 100 =  4%     0/ 100 =  0%  www.facebook.com [69.171.242.53]

Trace complete.

C:\Users\JadeX64>
Click to expand...

Hi Prophet
I have taken all the information you have provided and I have escalated this to our specialists to investigate and contact you.

Regards
MWEB Guy
 
MWEB Guy said:
Hi Prophet
I have taken all the information you have provided and I have escalated this to our specialists to investigate and contact you.

Regards
MWEB Guy
Click to expand...

At this rate I'd be better off with refund and cancellation. It's been two days now that's given me crap speeds. I'm going to switch off my router for 30 mins and if it does come on and is perfect speeds then You guys seriously need to get your shaper/profile agent/program in order. Because by logical deduction it's clearly where it issue lies.

BBL.
 
Pr⊕phet said:
At this rate I'd be better off with refund and cancellation. It's been two days now that's given me crap speeds. I'm going to switch off my router for 30 mins and if it does come on and is perfect speeds then You guys seriously need to get your shaper/profile agent/program in order. Because by logical deduction it's clearly where it issue lies.

BBL.
Click to expand...

I can totally understand your frustration with regards to this. Thats exactly why I have escalated this and marked it as urgent.

Regards
MWEB Guy
 
MWEB Guy said:
Good MOrning Spy, please provide me the error that you obtain when trying to access our news server. Also have you tried connecting to the news server via the IP address (ping news.mweb and use the IP you obtain there).
Click to expand...

Hi,
I've used the following IP 168.209.98.66, but still get the "Unable to connect to news.mweb.co.za:119" (Socket error #10061 Connection Refused)

Thanx
 
SPY said:
Hi,
I've used the following IP 168.209.98.66, but still get the "Unable to connect to news.mweb.co.za:119" (Socket error #10061 Connection Refused)

Thanx
Click to expand...

I have confirmed with our specialists and we are not experiencing any trouble with our news server.
Tell me what program are you using to download from there ?

Regards
MWEB Guy
 
MWEB Guy said:
Pr⊕phet said:
At this rate I'd be better off with refund and cancellation. It's been two days now that's given me crap speeds. I'm going to switch off my router for 30 mins and if it does come on and is perfect speeds then You guys seriously need to get your shaper/profile agent/program in order. Because by logical deduction it's clearly where it issue lies.BBL.
Click to expand...
I can totally understand your frustration with regards to this. Thats exactly why I have escalated this and marked it as urgent.

Regards
MWEB Guy
Click to expand...


Instantly fixed after 30min router downtime. Yet there seems a pattern from day to day which somehow gets interrupted with "the all in one reboot" fix.

speedtest.net



:edit
seems I was too optimistic there for a sec :(


I'm going to reboot again. Seems that the 41.133.xxx.xxx range is good. Rest is not so good.
 
Last edited:
Pr⊕phet said:
Instantly fixed after 30min router downtime. Yet there seems a pattern from day to day which somehow gets interrupted with "the all in one reboot" fix.

speedtest.net

Click to expand...

I agreed it is a bit weird, I will leave the escalation open and hopefully our specialists will be able to get to the bottom of this for you.

Regards
MWEB Guy
 
MWEB Guy said:
I have confirmed with our specialists and we are not experiencing any trouble with our news server.
Tell me what program are you using to download from there ?

Regards
MWEB Guy
Click to expand...

I get the same error with Grabit and Altbinz.

Everything worked fine on both these programs until yesterday morning.
 
MWEB Guy said:
I agreed it is a bit weird, I will leave the escalation open and hopefully our specialists will be able to get to the bottom of this for you.

Regards
MWEB Guy
Click to expand...


on from @mweb.co.za

perfect.


perfect.


Note my ip range is in 41.133.x.x, tomorrow if it's crap again and this holds and it's out side this range... then well other ranges seems not so good :confused:

Really just confused, but thank you.
 
Last edited:
SPY said:
I get the same error with Grabit and Altbinz.

Everything worked fine on both these programs until yesterday morning.
Click to expand...

I have run the testes on the server again and have found no faults. Has anything changed on your system ?
Have you tried maybe re-installing Grabit and Altbinz ?
 
Hi MWEB Guy

Are there any known problems for the east rand, specifically Springs, because my 4mb account seems throttled at 40 kb/s for anything i do. International browsing and downloading speeds are really bad.
 
Cicci123 said:
Hi MWEB Guy

Are there any known problems for the east rand, specifically Springs, because my 4mb account seems throttled at 40 kb/s for anything i do. International browsing and downloading speeds are really bad.
Click to expand...

Hi Cicci123

Send me your MWEB details so that I can have a look into this for you.

Regards
MWEB Guy
 
MWEB Guy said:
Let me know if your feedback is not favourable.

Kind regards,
MWEB Guy
Click to expand...

A Telkom tech was here today to check out the line, and said there's nothing that can be done about it other than moving closer to the exchange. Guess I'm out of luck?
 
Thanks sent you my account details via pm. Look forward to hearing from you and thanks for the quick response.
 
Cicci123 said:
Thanks sent you my account details via pm. Look forward to hearing from you and thanks for the quick response.
Click to expand...

I will have a look into this and reply to your inbox message.

Regards MWEB Guy
 
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