MWEB Uncapped ADSL Feedback

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kohlhtor said:
I have a conversation with the MWEB Premier Support help desk
There tell me everything is ok but I tell them it happen after the 197.80.5.9 | pos0-3-0-0.lon-up-1.mweb.co.za
to 176.67.177.148 this happen mweb home an BUSINESS UNCAPPED ADSL I think the Premier Support dont know there Network
There checkt with trace-rout this is not showing Packet Lost
I'm using VisualRoute
Click to expand...

Noted kohlhtor
I will add this information to the escalation.

regards
MWEB GUy
 
Hi there

Tired of telkom messing me around..finally got my account cancelled and my line downgraded to 1meg..Looking to most likely join mweb from next month..Any chance of a test account @ Mweb Guy
 
Hi CarterSA,

I'm sure I could arrange something for you. ;)
Please PM me your contact details and I'll get a consultant to contact you.

CarterSA said:
Hi there

Tired of telkom messing me around..finally got my account cancelled and my line downgraded to 1meg..Looking to most likely join mweb from next month..Any chance of a test account @ Mweb Guy
Click to expand...
 
Got a call from the consultant and everything is being sorted out..great 1st impression from mweb! thanx alot Mweb guy :)
 
Mweb Local -

Test conducted on Tue Feb 21 2012 14:22:24 GMT+0200 (South Africa Standard Time)

Download Speed: 2658 kbps (332.3 KB/sec transfer rate)
Upload Speed: 395 kbps (49.4 KB/sec transfer rate)
Latency: 128 ms


Imaginet Local -

Test conducted on Tue Feb 21 2012 14:23:42 GMT+0200 (South Africa Standard Time)

Download Speed: 2655 kbps (331.9 KB/sec transfer rate)
Upload Speed: 424 kbps (53 KB/sec transfer rate)
Latency: 45 ms


..... waiting for an Mweb rep to call me again and tell me it's not Mweb :rolleyes:

Just please tell me why Mweb has packet loss and other ISP's don't ...... acknowledge it and look into it - will make up for a lot.
 
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Mephisto_Helix said:
Mweb Local -

Test conducted on Tue Feb 21 2012 14:22:24 GMT+0200 (South Africa Standard Time)

Download Speed: 2658 kbps (332.3 KB/sec transfer rate)
Upload Speed: 395 kbps (49.4 KB/sec transfer rate)
Latency: 128 ms


Imaginet Local -

Test conducted on Tue Feb 21 2012 14:23:42 GMT+0200 (South Africa Standard Time)

Download Speed: 2655 kbps (331.9 KB/sec transfer rate)
Upload Speed: 424 kbps (53 KB/sec transfer rate)
Latency: 45 ms


..... waiting for an Mweb rep to call me again and tell me it's not Mweb :rolleyes:

Just please tell me why Mweb has packet loss and other ISP's don't ...... acknowledge it and look into it - will make up for a lot.
Click to expand...

Hi Mephisto_Helix

I will arrange for a consultant to contact you shortly.

Regards
MWEB Guy
 
Anyone else experiencing problems with Youtube recently?

Cant even stream a video at 240p on a 1 meg line...

Getting ridiculous
 
Nicko said:
After reading some of the feedback in this thread I almost didn't get mweb uncapped because of all the negativity, but thankfully I spoke to couple of my friends who had uncapped and they said it was going great. So I thought I would share my experiences with anyone who is deciding weather or not to take the leap.

Definitely get it, it is the only true uncapped service available, all the others are a complete joke. Its been 2 months since I have been with mweb, and I can download any time of the day with full speeds, I can browse no problem, watch youtube videos, and get amazing gaming pings. I came from Openweb Gold (so I paid extra), and it was dismal. You can't browse during the day because you are so badly shaped. Downloads are non-existent after 7am and before 5-6pm and I couldn't even game between those times.

I will report back if my experiences change, but for now, thanks Mweb for actually understanding what it means to be uncapped.
Click to expand...

evovil said:
Anyone else experiencing problems with Youtube recently?

Cant even stream a video at 240p on a 1 meg line...

Getting ridiculous
Click to expand...

Hi evovil,

I had a look into your MWEB account and ADSL line.

I picked up that your Attenuation is high. Were you aware of this and do you perhaps know how far you are from the Telkom exchange?

I have refreshed your MWEB acc and have recreated the Telkom port. Please power down for a few minutes and test.

Also we have no reported issues with Youtube on our Network.

MWEB Guy
 
Thanks MWEB Guy...

Yea I was aware of the rather high attenuation as well as rather bad margins as well...

Im roughly 2.5 km away from the exchange as the crow flies, but i suspect the cables take much more of a "scenic" route...

I experience a couple drops in connection at least every day (im pretty sure you've picked this up)...

The reason I bring the Youtube issue up is because it was working fine about a month ago, then slowly diminished in speed, whereas normal browsing, gaming, and downloads have been fine.
 
evovil said:
Thanks MWEB Guy...

Yea I was aware of the rather high attenuation as well as rather bad margins as well...

Im roughly 2.5 km away from the exchange as the crow flies, but i suspect the cables take much more of a "scenic" route...

I experience a couple drops in connection at least every day (im pretty sure you've picked this up)...

The reason I bring the Youtube issue up is because it was working fine about a month ago, then slowly diminished in speed, whereas normal browsing, gaming, and downloads have been fine.
Click to expand...

Hi evovil

Is it only your youtube that is slow or are any other streaming sites slow too ?

Regards
MWEB Guy
 
I'm coming to the end of my Telkom 3 month trial next month. I'd like to save money and go with Mweb 1mb uncapped but I'm a bit worried about the shaping, especially for torrents. How bad is it exactly, there's a lot of conflicting information on this thread? On Telkom I always get full speeds for torrents at night (and actually most of the day too despite the advertised throttling).
 
oronte said:
I'm coming to the end of my Telkom 3 month trial next month. I'd like to save money and go with Mweb 1mb uncapped but I'm a bit worried about the shaping, especially for torrents. How bad is it exactly, there's a lot of conflicting information on this thread? On Telkom I always get full speeds for torrents at night (and actually most of the day too despite the advertised throttling).
Click to expand...

Hi oronte

If you send me your contact details I can arrange a consultant to contact you to arrange a 7 day trial account.

Regards
MWEB Guy
 
MWEB Guy said:
Hi evovil

Is it only your youtube that is slow or are any other streaming sites slow too ?

Regards
MWEB Guy
Click to expand...

Haven't really tried other sites, although ive never had a positive experience with vimeo...

BTW, what exactly is involved in the process of refreshing the account? what exactly does it do?
and recreating the port?
 
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