MWEB Uncapped ADSL Feedback

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Hi AR,

Please could you send me the site in question.
I would like to test it from my side.

kind regards,
MWEB Guy
 
MWEB Guy said:
Hi AR,

Please could you send me the site in question.
I would like to test it from my side.

kind regards,
MWEB Guy
Click to expand...

Hi Mweb Guy, sorry to nag but any idea if my payment has been approved? Just scared of being cut off. Thanks!
 
Gimaru said:
Hi Mweb Guy, sorry to nag but any idea if my payment has been approved? Just scared of being cut off. Thanks!
Click to expand...

Hi Gimaru,

It will take 48hrs for the payment to reflect on your account and if Billing picks up any discrepancies on your proof of payment, they will contact you.

MWEB Guy
 
I must say (now that the honeycomb freebies are flying) that the uncapped experience is fair based on the torrent speeds I get lately even during the day. If only something can be done about the Internationale gaming lags on PS3. That said apart from the lag spikes gaming is at least enjoyable mostly.
 
MWEB Guy said:
Hi Gimaru,

It will take 48hrs for the payment to reflect on your account and if Billing picks up any discrepancies on your proof of payment, they will contact you.

MWEB Guy
Click to expand...

Ok, was just scared I'll stuck the weekend without internet. Thanks for the effort, Mweb Guy.
 
feo said:
ADSL is very slow past couple of days...issues? Stuff like YouTube is painful...
Click to expand...

Hi feo, we are not experiencing any in your area.
I have change your access to normal for testing purposes and re-authed your account. This takes 30 minutes to complete. Allow this to complete then restart your router to test.
If this does not help then provide me with trace routes.

Regards
MWEB Guy
 
Just switched over to Mweb, and was it worth it!!

Friendly service, quick response, loving these speeds :D

No more 2 hour waits on the phone with Telkom:whistle:
 
DirtySocks said:
Just switched over to Mweb, and was it worth it!!

Friendly service, quick response, loving these speeds :D

No more 2 hour waits on the phone with Telkom:whistle:
Click to expand...

Welcome to MWEB !!

Regards
MWEB Guy
 
Hi MWEB Guy. I seem to be experiencing problems with my international connection being extremely slow and Youtube or streaming videos in general timing out.

My ping and tracert tests seem fine though.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Schitzo>ping www.youtube.com

Pinging youtube-ui.l.google.com [74.125.233.9] with 32 bytes of data:
Reply from 74.125.233.9: bytes=32 time=109ms TTL=50
Reply from 74.125.233.9: bytes=32 time=113ms TTL=50
Reply from 74.125.233.9: bytes=32 time=79ms TTL=50
Reply from 74.125.233.9: bytes=32 time=120ms TTL=50

Ping statistics for 74.125.233.9:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 79ms, Maximum = 120ms, Average = 105ms

C:\Users\Schitzo>tracert www.youtube.com

Tracing route to youtube-ui.l.google.com [74.125.233.9]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Billion.400G [10.0.0.2]
2 104 ms 87 ms 69 ms 41-135-97-1.dsl.mweb.co.za [41.135.97.1]
3 46 ms 63 ms 75 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
4 81 ms 54 ms 31 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
5 128 ms 124 ms 102 ms gi0-2-cpt-cinx.mweb.co.za [196.28.178.133]
6 90 ms 156 ms 105 ms google.cinx.net.za [196.223.22.41]
7 67 ms 90 ms 97 ms 64.233.174.105
8 138 ms 93 ms 119 ms cpt01s01-in-f9.1e100.net [74.125.233.9]

Trace complete.

C:\Users\Schitzo>
Click to expand...
 
Schitzo said:
Hi MWEB Guy. I seem to be experiencing problems with my international connection being extremely slow and Youtube or streaming videos in general timing out.

My ping and tracert tests seem fine though.
Click to expand...

Hi Schitzo

I have changed your access and reauthed your account. This takes 30 minutes to complete. Allow this to finsh then restart your router.

Regards
MWEB Guy
 
Hiya Mwebguy,

Having issue since last night at 1:30am

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 1013 ms 985 ms 1009 ms 41-133-102-1.dsl.mweb.co.za [41.133.102.1]
3 1108 ms 1161 ms 1131 ms te1-1-0.505.cpt-ipc-1.mweb.co.za [196.28.178.178
]
4 1068 ms 1023 ms 1047 ms 197-84-3-2.cpt.mweb.co.za [197.84.3.2]
5 1069 ms 1212 ms 1101 ms 196-28-178-38.adsl.mweb.co.za [196.28.178.38]
6 1031 ms 1036 ms 1073 ms cte-core-sw2.vwol.net [196.41.144.35]
7 1031 ms 1040 ms 1084 ms www.mweb.co.za [196.2.63.110]

Trace complete.
 
rpdblu said:
Hiya Mwebguy,

Having issue since last night at 1:30am

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 1013 ms 985 ms 1009 ms 41-133-102-1.dsl.mweb.co.za [41.133.102.1]
3 1108 ms 1161 ms 1131 ms te1-1-0.505.cpt-ipc-1.mweb.co.za [196.28.178.178
]
4 1068 ms 1023 ms 1047 ms 197-84-3-2.cpt.mweb.co.za [197.84.3.2]
5 1069 ms 1212 ms 1101 ms 196-28-178-38.adsl.mweb.co.za [196.28.178.38]
6 1031 ms 1036 ms 1073 ms cte-core-sw2.vwol.net [196.41.144.35]
7 1031 ms 1040 ms 1084 ms www.mweb.co.za [196.2.63.110]

Trace complete.
Click to expand...

Hi rpdblu,

I have refreshed your MWEB account. Please power down for a few minutes and tests thereafter also configure your router with @dslmweb.co.za.

If that does not change anything have you tested perhaps with a different ISP account.

MWEB Guy
 
Hey mweb guy,

Did as you asked, and no changes..

But i did check your network status and found this

Outage Num:11622
Telkom ADSL outage affecting Gordons Bay (021 - 856)
Telkom ADSL services in the following area may be Inaccessible : Gordons Bay (021 - 856)
Start Date:2012-03-03 09:22:14
End Date:
Status:Open

Should of checked the first just slipped my mind.
 
rpdblu said:
Hey mweb guy,

Did as you asked, and no changes..

But i did check your network status and found this

Outage Num:11622
Telkom ADSL outage affecting Gordons Bay (021 - 856)
Telkom ADSL services in the following area may be Inaccessible : Gordons Bay (021 - 856)
Start Date:2012-03-03 09:22:14
End Date:
Status:Open

Should of checked the first just slipped my mind.
Click to expand...

Hi rpdblu,

I added your cell onto the SMS notification, which will inform you when the outage is resolved.

MWEB Guy
 
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