MWEB Uncapped ADSL Feedback

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AnthIste said:
I can confirm constant drops. It's better today, but for the past week it has been unbearable (line is only up for about 2 minutes, if that, before dropping again).
Click to expand...

Good morning, please let me know if the disconnects start again and we will look into it for you.
 
roomtemp said:
indeed just dropped out, junk product. gonna have to move its not worth the "uncapped"...

posting from 3g at least i can watch a youtube video without buffering for 3 minutes.

oh and your dns lookups take hours, pffft looking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.comlooking up site.com
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Good Morning roomtemp, please let me know if you are still having trouble this morning?
 
Go mweb guy :D nice to see that a isp is on top of the problemes
 
Meh!

Ive been having some issues with my Mweb ADSL. Since yesterday afternoon speeds have been so slow that I am unable to open websites, Gmail wont load, Outlook wont even send and receive.

I logged a call with tech support this morning (the representative tried to reset the line from his side), and he informed me that we need to escalate the problem to a specialist. The specialist will only be able to check tomorrow afternoon what the problem is.

Is there any way of resolving the issue faster, Im basically paying for a service I cant use ATM :/
 
I will start doing some gaming later and see if Mweb it still responsible for my continued demise. :)
 
Plasticmonkey said:
Meh!

Ive been having some issues with my Mweb ADSL. Since yesterday afternoon speeds have been so slow that I am unable to open websites, Gmail wont load, Outlook wont even send and receive.

I logged a call with tech support this morning (the representative tried to reset the line from his side), and he informed me that we need to escalate the problem to a specialist. The specialist will only be able to check tomorrow afternoon what the problem is.

Is there any way of resolving the issue faster, Im basically paying for a service I cant use ATM :/
Click to expand...

Hi Plasticmonkey,

Please PM me your mweb account details and I'll see what I can do from my side. ;)
 
Hi.

I have a 4mb adsl connection, with mweb as my ISP and on a good day at best my speed test is 2.5mb. I have checked with Telkom and they say there is no issue with my line. What else can I check.

The stats from my adsl router are as follows:

ADSL Link Downstream Upstream
Line Attenuation 22.0 db 10.7 db
Noise Margin 21.3 db 23.3 db

ping test is as follows:
Pinging mweb.co.za [196.2.63.110] with 32 bytes of data:
Reply from 196.2.63.110: bytes=32 time=38ms TTL=118
Reply from 196.2.63.110: bytes=32 time=39ms TTL=118
Reply from 196.2.63.110: bytes=32 time=38ms TTL=118
Reply from 196.2.63.110: bytes=32 time=39ms TTL=118

Ping statistics for 196.2.63.110:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 38ms, Maximum = 39ms, Average = 38ms

Thanks in advance for the assistance :-)
 
Sim200 said:
Hi.

I have a 4mb adsl connection, with mweb as my ISP and on a good day at best my speed test is 2.5mb. I have checked with Telkom and they say there is no issue with my line. What else can I check.

The stats from my adsl router are as follows:

ADSL Link Downstream Upstream
Line Attenuation 22.0 db 10.7 db
Noise Margin 21.3 db 23.3 db

ping test is as follows:
Pinging mweb.co.za [196.2.63.110] with 32 bytes of data:
Reply from 196.2.63.110: bytes=32 time=38ms TTL=118
Reply from 196.2.63.110: bytes=32 time=39ms TTL=118
Reply from 196.2.63.110: bytes=32 time=38ms TTL=118
Reply from 196.2.63.110: bytes=32 time=39ms TTL=118

Ping statistics for 196.2.63.110:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 38ms, Maximum = 39ms, Average = 38ms

Thanks in advance for the assistance :-)
Click to expand...

Hi Sim200,

Please PM me your MWEB account details and I'll look into it from my side for you.
 
Streaming on own3d.tv is horrible at the moment. It lags randomly and then just dies out completely on any quality. On my afrihost account it is completely fine on 720p.
 
Everything is terrible at the moment. Wont bother pm'ing you my details as you just ignored my last 2 pm's, oh wait, sorry, someone was going to "get back to me".
 
dasco144 said:
Streaming on own3d.tv is horrible at the moment. It lags randomly and then just dies out completely on any quality. On my afrihost account it is completely fine on 720p.
Click to expand...

Hi dasco144,

I have tried to test your line but I am not getting any readings from it.
I have since refreshed the account for you. Please could you power down the router for 5minutes and try the connection again.
We'll take it from there.
 
Stewie said:
Everything is terrible at the moment. Wont bother pm'ing you my details as you just ignored my last 2 pm's, oh wait, sorry, someone was going to "get back to me".
Click to expand...

Hi Stewie,

When did you send me the PM, I have checked my inbox for the last month and I have no PM's from you.
If you do not provide me with your details I won't be able to assist you.
 
MWEB Guy said:
Hi dasco144,

I have tried to test your line but I am not getting any readings from it.
I have since refreshed the account for you. Please could you power down the router for 5minutes and try the connection again.
We'll take it from there.
Click to expand...

I did so and its still the same. It is lagging quite bad on any quality. Tried afrihost again and its fine. I'm pretty sure its not the line if another account is perfectly normal.
 
dasco144 said:
I did so and its still the same. It is lagging quite bad on any quality. Tried afrihost again and its fine. I'm pretty sure its not the line if another account is perfectly normal.
Click to expand...

Please see my PM I sent you.
 
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