MWEB Uncapped ADSL Feedback

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MWEB Guy said:
Hi Schitzo

I have changed your access and reauthed your account. This takes 30 minutes to complete. Allow this to finsh then restart your router.

Regards
MWEB Guy
Click to expand...

Awesome! Thanks for responding and working on my problem so quickly! My lines back to normal and it feels like my ADSL is on steroids! :D
 
Schitzo said:
Awesome! Thanks for responding and working on my problem so quickly! My lines back to normal and it feels like my ADSL is on steroids! :D
Click to expand...

Hi Schitzo,

Good to hear and thanks for the feedback.

MWEB Guy
 
Things have gone a bit pear-shaped in Gordon's Bay, it seems. On 4mb uncapped and this weekend my PS3 games have been lagging like mad where they are usually quite good:
http://www.speedtest.net/result/1813623965.png
Getting to *dsl.mweb.co.za seems to be the bottleneck.
Tracing route to www.l.google.com [74.125.233.16]
over a maximum of 30 hops:

1 2 ms 1 ms 5 ms 192.168.1.254
2 811 ms 863 ms 991 ms 41-132-38-1.dsl.mweb.co.za [41.132.38.1]
3 954 ms 902 ms 888 ms 196-28-178-222.adsl.mweb.co.za [196.28.178.222]
4 836 ms 793 ms 803 ms 197-84-3-2.cpt.mweb.co.za [197.84.3.2]
5 871 ms 936 ms 888 ms tengige0-3-0-0.12.cpt-up-1.mweb.co.za [196.28.178.113]
6 841 ms 813 ms 828 ms gi0-2-cpt-cinx.mweb.co.za [196.28.178.133]
7 635 ms 690 ms 742 ms google.cinx.net.za [196.223.22.41]
...could not wait for it to finish, too painful
 
p3t3rmax said:
Things have gone a bit pear-shaped in Gordon's Bay, it seems. On 4mb uncapped and this weekend my PS3 games have been lagging like mad where they are usually quite good:
http://www.speedtest.net/result/1813623965.png
Getting to *dsl.mweb.co.za seems to be the bottleneck.
Tracing route to www.l.google.com [74.125.233.16]
over a maximum of 30 hops:

1 2 ms 1 ms 5 ms 192.168.1.254
2 811 ms 863 ms 991 ms 41-132-38-1.dsl.mweb.co.za [41.132.38.1]
3 954 ms 902 ms 888 ms 196-28-178-222.adsl.mweb.co.za [196.28.178.222]
4 836 ms 793 ms 803 ms 197-84-3-2.cpt.mweb.co.za [197.84.3.2]
5 871 ms 936 ms 888 ms tengige0-3-0-0.12.cpt-up-1.mweb.co.za [196.28.178.113]
6 841 ms 813 ms 828 ms gi0-2-cpt-cinx.mweb.co.za [196.28.178.133]
7 635 ms 690 ms 742 ms google.cinx.net.za [196.223.22.41]
...could not wait for it to finish, too painful
Click to expand...

Good Morning p3t3rmax, please advise if you have an MWEB all inclusive account (if your DSL line is with MWEB); if not I would advise to verify with Telkom as the above tracer is showing latency closer to the remote end. (could be DSLAM related, congestion)
 
Both or internet accounts was just off. Now it was off for about 30min. The dsl light was on and the cd light on the cisco router. I phoned mweb they told me that the exchange was of for the Cisco router and my there was no DATA on my line for the other account.

I phoned Telkom and they told me the exchange was on the whole time and also the line was 100%. So again I feel that MWEB was the culprit. How come 2 lines giving issues at the same time when they not even running to the same exchange. Once I called MWEB everything was fine. Please tell me what was wrong. I hate it when people lie to me. I have no problem when there is a fault and people are going or is busy fixing it but when people lie to me it's just then when I get irritated.
 
nelis said:
Both or internet accounts was just off. Now it was off for about 30min. The dsl light was on and the cd light on the cisco router. I phoned mweb they told me that the exchange was of for the Cisco router and my there was no DATA on my line for the other account.

I phoned Telkom and they told me the exchange was on the whole time and also the line was 100%. So again I feel that MWEB was the culprit. How come 2 lines giving issues at the same time when they not even running to the same exchange. Once I called MWEB everything was fine. Please tell me what was wrong. I hate it when people lie to me. I have no problem when there is a fault and people are going or is busy fixing it but when people lie to me it's just then when I get irritated.
Click to expand...

Hi nelis,

Please see the PM I sent you and advise accordingly.

Kind regards,
MWEB Guy
 
i know everyone keeps saying congested exchange in Gordon bay, but please explain something to me.

how can it be perfect at 1:20 am Saturday morning ... then ten mins later i get disconnected at 1:30am and i have a 1000 ping ?

then the next day and every day since then, the net is 1500+ ping during the day and only works from 1am till about 6am ?

I'm sorry but something else is going on here
 
IRG said:
grrrrr international on my 4mb

Click to expand...

Hi IRG,

Could you please PM me the usernamer with which you are having trouble.
I'd like to check it out from my side for you.
 
Hi All

My ADSL is working again, please note to people in centurion and surrounding areas, it seems that telkom has problems with water logged cable, this is the problem I am sitting with... They are busy repairing it...
 
I called Mweb today to migrate my adsl line to you guys,

And i got a call back saying she will e-mail me the forms, very helpful lady.

Reason im moving my line over to Mweb is mostly because, i don't have the time to sit on the phone every day with Telkom and get nowhere.. Every second month i have the same problem and it takes weeks to sort out.

And right now the lag is so bad, i cant even log into my mweb e-mail to get the forms so i can migrate my telkom line to mweb.

Any suggestions mweb guy ?
 
Hi rpdblu,

I'm afraid there's not much I can do until your line has been transferred to MWEB.
Also if the problem is perhaps related to the exchange or line, say congestion or damaged lines, odds are it will continue when you move the line to MWEB.
We certainly try our best to get faults fixed but we are still reliant on Telkom to fix the faults we log to them.

kind regards,
MWEB Guy
 
Hey MwebGuy

can you see why streaming from http://vimeo.com is so bad?

Perhaps it can be added to the same profile as youtube and such? The videos are all in 720p, but i can see by my graphs that im not getting close to my line speed from these.

Shot
 
Hi mrudling,

I have checked on my side and I was able to replicate your problem.
Is this the only site you having trouble streaming from

kind regards,
MWEB Guy
 
I see all streaming, Gaming, etc etc is slow. Even torrents drops and then reconnects and everything is fine
 
nelis said:
I see all streaming, Gaming, etc etc is slow. Even torrents drops and then reconnects and everything is fine
Click to expand...

Good morning Nelis, as per our My Broadband inbox correspondance; you advised you have a problem with your DSLAM in your area. I asked you if you have confirmed this with Telkom, to which you have not responded. Please advise if this has been confirmed and what your experience is like this morning.
 
Hi All

My mweb uncapped 384k line is extremely slow. Speedtest.net shows 0.10mbps download and 0.07mbps upload, with a 509ms ping. Web pages often don't load.

It's been this slow for months. :confused:
 
soulman said:
Hi All

My mweb uncapped 384k line is extremely slow. Speedtest.net shows 0.10mbps download and 0.07mbps upload, with a 509ms ping. Web pages often don't load.

It's been this slow for months. :confused:
Click to expand...

Hi soulman,

I sent you a PM, please have a look and keep me informed.

Kind regards,
MWEB Guy
 
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