MWEB Uncapped ADSL Feedback

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Anniza said:
I am well aware that my line is with telkom, I was hoping that you could answer some of of the questions.

They are busy with the line, and they cant give me a time of when its going to be fixed.
Click to expand...

Hi Anniza

"I am on a uncapped 4 meg line for mweb and it has been awesome so far."

I was just reading into the above you stated.

It will be best to find that out by Telkom. Keep calling them until the provide you with a TAT.

MWEB Guy
 
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I did not ask HIM TO FIX THE LINE I ASKED WHAT IS IMAX DSLAM, I am also aware that mweb cannot fix the line.

Maybe my second question was phrased badly but since you have seen fit to be smart ass and have not bothered to even be a little bit help full, I dont know why I even bothered in the first place.

I am phoning them twice a day, I have contacted people at telkom that only work with ADSL and they still cant help me.

I have been fighting with this issue since friday night, I cannot even open speed test at this point it is so slow. My download speeds max out at less than 10kb, and my upload is faster than my download.

My latency is over 350ms to my first hop. I am trying to get this fixed any way I can and I thought maybe just maybe mweb could check something on their side, maybe ask someone at telkom for some info or something.

They have already pushed this up to senior telkom technicans but my line is still next to useless.

Maybe is my entire future was not based on having a functioning internet, I could take it easy and mock people about it.
 
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Hi MWEB Guy,

I was previously an MWEB 4MB uncapped ADSL user about 1.5 years ago but since then cancelled my account, moved residence, changed jobs and all. I am now looking into getting another uncapped account, 1Mbps account for home usage (Bigtime surfer
Uncapped ADSL). Is it possible I can get a loan account to test for a week or so?

Thanks.
 
Seems to be funny lag spikes every 5 or 10 minutes since about 40 mins ago ......
 
TigerTael said:
Hi MWEB Guy,

I was previously an MWEB 4MB uncapped ADSL user about 1.5 years ago but since then cancelled my account, moved residence, changed jobs and all. I am now looking into getting another uncapped account, 1Mbps account for home usage (Bigtime surfer
Uncapped ADSL). Is it possible I can get a loan account to test for a week or so?

Thanks.
Click to expand...

Good MorningTigerTael,

Please provide me your contact details and I will have a consultant call you with all the relevatn detail pertaining to our trial accounts.
 
It cleared up and went back to normal at about 6:30 Mweb Guy. Just thought I'd note it at the time and see if anyone else was affected :)
 
Mephisto_Helix said:
It cleared up and went back to normal at about 6:30 Mweb Guy. Just thought I'd note it at the time and see if anyone else was affected :)
Click to expand...

Thanks for the feedback, we appreciate the information. Helps us identify problems as they happen ;)
 
Anniza said:
I did not ask HIM TO FIX THE LINE I ASKED WHAT IS IMAX DSLAM, I am also aware that mweb cannot fix the line.

Maybe my second question was phrased badly but since you have seen fit to be smart ass and have not bothered to even be a little bit help full, I dont know why I even bothered in the first place.

I am phoning them twice a day, I have contacted people at telkom that only work with ADSL and they still cant help me.

I have been fighting with this issue since friday night, I cannot even open speed test at this point it is so slow. My download speeds max out at less than 10kb, and my upload is faster than my download.

My latency is over 350ms to my first hop. I am trying to get this fixed any way I can and I thought maybe just maybe mweb could check something on their side, maybe ask someone at telkom for some info or something.

They have already pushed this up to senior telkom technicans but my line is still next to useless.

Maybe is my entire future was not based on having a functioning internet, I could take it easy and mock people about it.
Click to expand...

i phoned telkom yesterday? and they logged a call out, but today my interwebs are working fine again, but a can confirm that there is some infrastructure upgrades going on in my area
 
Just thought I would pop in here and say that everything has been fantastic so far. Latency, speeds and up-time have been great. Keep doing whatever you guys are doing.
 
Nookie said:
Just thought I would pop in here and say that everything has been fantastic so far. Latency, speeds and up-time have been great. Keep doing whatever you guys are doing.
Click to expand...

Hi Nookie

Thank you for the positive feedback.

MWEB Guy
 
Telkom switched off my adsl line when they were fixing it today, and tried to claim that they fixed it. It's like they're punishing me at this point. Not mweb's fault, but still, I'm down.
 
Yikes, looks like International Bandwidth is down:

C:\Users\Michael>tracert www.rackspace.com

Tracing route to www.wip.rackspace.com [207.97.209.147]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms xxx
2 <1 ms <1 ms <1 ms xxx
3 14 ms 14 ms 13 ms xxx.dsl.mweb.co.za [xxx]
4 14 ms 13 ms 14 ms 197-80-4-94.jhb.mweb.co.za [197.80.4.94]
5 14 ms 13 ms 14 ms vl-92.vic-hscore-2.mweb.co.za [196.22.189.3]
6 * 378 ms * tengig0-7-0-2.12.vic-p-2.mweb.co.za [196.22.169.242]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * 286 ms * xe-10-1-3.edge4.London1.Level3.net [212.113.14.121]
11 285 ms 283 ms * ae-52-52.csw2.London1.Level3.net [4.69.139.120]
12 287 ms 280 ms 280 ms ae-56-221.ebr2.London1.Level3.net [4.69.153.129]
13 353 ms 349 ms 348 ms ae-42-42.ebr1.NewYork1.Level3.net [4.69.137.70]
14 354 ms * 359 ms ae-4-4.ebr1.NewYork2.Level3.net [4.69.141.18]
15 411 ms 643 ms 641 ms ae-3-3.ebr2.Washington1.Level3.net [4.69.132.89]
16 653 ms * 634 ms ae-72-72.csw2.Washington1.Level3.net [4.69.134.150]
17 644 ms 630 ms * ae-2-70.edge1.Washington4.Level3.net [4.69.149.79]
18 362 ms 355 ms 355 ms RACKSPACE-M.edge1.Washington4.Level3.net [4.53.112.46]
19 * 360 ms 356 ms vlan903.core3.iad1.rackspace.com [69.20.1.40]
20 360 ms 355 ms 355 ms intra-core1-core3.iad1.rackspace.com [69.20.1.82]
21 * * 355 ms core5-iad2-iad1-distro1.iad2.rackspace.net [72.4.122.103]
22 362 ms 355 ms 356 ms aggr301a-1-core5.iad2.rackspace.net [72.4.122.121]
23 356 ms 356 ms 356 ms www.rackspace.com [207.97.209.147]

Trace complete.

Local:

C:\Users\Michael>tracert www.kalahari.com

Tracing route to www.kalahari.com [152.111.191.10]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms xxx
2 <1 ms <1 ms <1 ms xxx
3 38 ms 14 ms 13 ms xxx.dsl.mweb.co.za [xxx]
4 18 ms 14 ms 15 ms tengig-0-0-0-110.vic-ipc-1.mweb.co.za [196.22.169.170]
5 14 ms 14 ms 14 ms vl-92.vic-hscore-2.mweb.co.za [196.22.189.3]
6 40 ms 38 ms 36 ms tengig0-7-0-2.12.vic-p-2.mweb.co.za [196.22.169.242]
7 43 ms 39 ms 39 ms tengig0-1-0-0.cpt-up-1.mweb.co.za [197.84.4.34]
8 35 ms 36 ms 37 ms 196.28.178.115
9 37 ms 35 ms 36 ms 196.28.178.70
10 36 ms 35 ms 35 ms gig5-2-cpt-opt-65-1.optinet.net [196.41.133.166]
11 35 ms 36 ms 35 ms kalahari.com [152.111.191.10]

Trace complete.
 
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up to 80 % Packet lost on Business ADLS from Port Elizabeth

Y:\>tracert www.samsung.de

Tracing route to www.samsung.de [212.40.170.155]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms r02prt003.emea.luk.com [10.45.0.1]
2 1 ms 1 ms 1 ms 41-134-89-233.dsl.mweb.co.za [41.134.89.233]
3 54 ms 54 ms 54 ms 197-81-146-1.jhb.mweb.co.za [197.81.146.1]
4 54 ms 54 ms 54 ms 197-81-146-4.jhb.mweb.co.za [197.81.146.4]
5 * 236 ms * tengig0-7-0-2.12.vic-p-2.mweb.co.za [196.22.169.242
6 * * * Request timed out.
7 * * 236 ms pos0-0-3-0.lon-up-1.mweb.co.za [196.22.164.2]
8 * * 236 ms 176.67.177.131
9 * 321 ms 321 ms xe-8-1-0.edge3.London1.Level3.net [195.50.124.133]
10 * 322 ms 321 ms ae-52-52.csw2.London1.Level3.net [4.69.139.120]
11 * 322 ms 321 ms ae-58-223.ebr2.London1.Level3.net [4.69.153.137]
12 330 ms 329 ms 329 ms ae-48-48.ebr2.Amsterdam1.Level3.net [4.69.143.81]
13 * 329 ms 329 ms ae-58-223.csw2.Amsterdam1.Level3.net [4.69.153.210]
14 * * 328 ms ae-2-52.edge3.Amsterdam1.Level3.net [4.69.139.169]
15 336 ms 333 ms * 194.25.211.33
16 348 ms * 348 ms 62.154.22.106
17 346 ms 345 ms 345 ms gw-dtag.pos-we-st.we.synnet.net [217.119.48.102]
18 345 ms 344 ms 344 ms core1.bb1.we.synnet.net [212.40.190.8]
19 * * * Request timed out.
20 * 248 ms 249 ms sams01.synserver.de [212.40.170.155]

Trace complete.
 
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