MWEB Uncapped ADSL Feedback

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<skeptical>
@MWEB Guy: Please confirm that for uncapped 384bkps all-inclusive users, when Telkom upgrades our line to 1mbps in "June 2012", MWEB will also upgrade our account to 1mbps at no additional charge? *incredulous* :)
</skeptical>
:D
 
SabreWolfy said:
<skeptical>
@MWEB Guy: Please confirm that for uncapped 384bkps all-inclusive users, when Telkom upgrades our line to 1mbps in "June 2012", MWEB will also upgrade our account to 1mbps at no additional charge? *incredulous* :)
</skeptical>
:D
Click to expand...

Hi Sabrewolfy

Customer with 384 data only with us will be upgraded automatically on the 1st of June.
If you have an all inclusive 384 account you will need to inform us to do the upgrade for you.
 
MWEB Guy said:
Hi Sabrewolfy

Customer with 384 data only with us will be upgraded automatically on the 1st of June.
If you have an all inclusive 384 account you will need to inform us to do the upgrade for you.
Click to expand...

What else would all-inclusive customers want to do though? Retain a 384kbps account on their new 1mbps line? :confused:
 
@MWEB Guy: Because the all-inclusive 1mbps package is R488, whereas after June 2012, it should be the same price as the 384kbps, that is, R329? Or do I have to make it NOT all-inclusive in order to save?
 
SabreWolfy said:
@MWEB Guy: Because the all-inclusive 1mbps package is R488, whereas after June 2012, it should be the same price as the 384kbps, that is, R329? Or do I have to make it NOT all-inclusive in order to save?
Click to expand...

Hi

Our pricing is as follows
1Mbps Uncapped Data Only – R199

1Mbps Uncapped All Inclusive – R488
 
So effectively the free Telkom upgrade of the line from 384kbps to 1mbps is useless unless we pay MWEB more for a 1mbps account? From R329 (now) to R488, meaning it will cost R159 more to move from 384bkps to 1mbps, whereas before it would have cost more. And if we don't want to pay more we can remain on a 384kbps account on 1 mbps line?

What was the price of the all-inclusive 1mbps account?
 
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You can most certainly remain on the 384 account on a 1Mb line
 
So there's not such thing as a free lunch :) Telkom's free upgrade is only worth something if we upgrade to 1mpbs with MWEB and there pay MWEB more :)
 
Well being on a 384 account while being on a 1Mb line has a little benefit.... you would move from 38KB/s to 48KB/s max (as limited by a 384 account).... and your upload speed would more than double (192kbps to 512kbps) (unless they limit this too) ;)
 
froot said:
Well being on a 384 account while being on a 1Mb line has a little benefit.... you would move from 38KB/s to 48KB/s max (as limited by a 384 account).... and your upload speed would more than double (192kbps to 512kbps) (unless they limit this too) ;)
Click to expand...

Yes, agreed. But the point I'm making is that that is an option if you don't want to be "forced" to pay more... Telkom's free upgrade is only (obviously) the line portion. MWEB is not offering free uncapped upgrades from 384kbps to 1mbps.
 
SabreWolfy said:
Yes, agreed. But the point I'm making is that that is an option if you don't want to be "forced" to pay more... Telkom's free upgrade is only (obviously) the line portion. MWEB is not offering free uncapped upgrades from 384kbps to 1mbps.
Click to expand...

Mweb will give you the option of doing that.

Editing needed:
Mweb is pushing the 384 data to 1Mb data.
The 384 line is staying 384, as they're expecting the lines to be upgraded to 1Mb soon.
This would result in you not paying a cent more.

So that would make this entire argument invalid??
 
^ MWEB Guy just indicated above that the 1mbps all-inclusive accounts will cost R488 after the Telkom upgrade, so that's more than the current R329 / R349 for the uncapped 384kbps all-inclusive. This is what I'm trying to clarify...

I don't think MWEB is pushing the 384kbps uncapped to 1mbps uncapped free.
 
Hi

I'm having some problems tonight with latency

My friend also has mweb and is on the same exchange as I am but so far he doesn't seem to have the same problem.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Dviance>tracert www.mweb.co.za

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 99 ms 107 ms 107 ms 41-133-98-1.dsl.mweb.co.za [41.133.98.1]
3 120 ms 134 ms 134 ms tengig-0-0-0-101.vic-ipc-1.mweb.co.za [196.22.16
9.134]
4 145 ms 162 ms 160 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 219 ms 44 ms 38 ms tengig0-0-0-2.11.vic-p-2.mweb.co.za [196.22.169.
226]
6 206 ms 228 ms 219 ms tengig0-1-0-0.cpt-up-1.mweb.co.za [197.84.4.34]

7 230 ms 243 ms 256 ms vlan11.cpt-hscore-1.mweb.co.za [196.28.178.99]
8 270 ms 106 ms 32 ms 196.28.178.66
9 166 ms 188 ms 188 ms cte-core-sw2.vwol.net [196.41.144.35]
10 200 ms 216 ms 216 ms www.mweb.co.za [196.2.63.110]

Trace complete.

C:\Users\Dviance>


Never mind I think I have found whats wrong with my connection. Something is using it on my computer but I cant figure out what it is. Kaspersky shows there is Incoming traffic but I dont know from where.
 
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OKay, I've also got a HUGE problem with my MWeb line.

I've got the 1MB all inclusive, but my download speeds are HORRIBLE. I'm getting an average of 5kB/s when downloading from nVidia's website, and even less than that from the Folding@Home website.
 
hereticangel said:
hmmm www.mweb.co.za seems to be dead.
Click to expand...

Works fine for me?

Edit... sorry, that was with my other account.
Dead for me too.

Pinging www.mweb.co.za [196.2.63.49] with 32 bytes of data:
Request timed out.
Request timed out.
Click to expand...

Something is clearly down or broken. I flushed my DNS cache and now everything resolves to 196.2.63.49.

Edit: ^^ that's mweb's landing page.
Tried to login to myadsl but I get:
Server Error in '/services/MyAccount' Application.
The remote name could not be resolved: 'wssignmein.mweb.co.za'
Click to expand...
 
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