MWEB Uncapped ADSL Feedback

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HammerDown said:
It runs good for a few seconds then drops right down...to this...:cry:
On a 4Mbps line

2016809106.png
Click to expand...

Good morning HammerDown, to which server did you do the speed test?

Also please private message me your MWEB account details.
 
copacetic said:
I send a lot of people your way.

There is something to be said for a good service, augmented by a forum presence, and prompt tech support.

Many companies could learn from this...
Click to expand...

Thanks capacetic.. it is much appreciated... ;)
 
MWEB Guy said:
Hey dasco144, are you only experiencing latencies for League of Legends?
Click to expand...

It seems to be all international at the moment.

Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data:
Reply from 212.58.241.131: bytes=32 time=254ms TTL=241
Reply from 212.58.241.131: bytes=32 time=258ms TTL=241
Reply from 212.58.241.131: bytes=32 time=250ms TTL=241
Reply from 212.58.241.131: bytes=32 time=257ms TTL=241

Ping statistics for 212.58.241.131:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 250ms, Maximum = 258ms, Average = 254ms

And

http://www.speedtest.net/result/2016871253.png
 
dasco144 said:
It seems to be all international at the moment.

Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data:
Reply from 212.58.241.131: bytes=32 time=254ms TTL=241
Reply from 212.58.241.131: bytes=32 time=258ms TTL=241
Reply from 212.58.241.131: bytes=32 time=250ms TTL=241
Reply from 212.58.241.131: bytes=32 time=257ms TTL=241

Ping statistics for 212.58.241.131:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 250ms, Maximum = 258ms, Average = 254ms

And

http://www.speedtest.net/result/2016871253.png
Click to expand...

Your pings and speed test results to a uk server are not that bad, considering your line is syncing at 2meg.
 
MWEB Guy said:
Your pings and speed test results to a uk server are not that bad, considering your line is syncing at 2meg.
Click to expand...

Hi MWEB Guy - My experience is exactly the same. 4MB line from Randburg to Europe has been constant at between 205 and 215ms for many months now. I am suddenly up to 275ms on speedtest and gaming (lol/wow).

Throughput remains normal, its just latency that has increased.

Thoroughly checked my machine for malware/spyware/viruses. Its the only device on the adsl line.

Is there any chance you guys have stopped using WTFast? I noticed it yesterday around midday.

I hope this helps to isolate the problem.

Keep up the good work!
 
MWEB Guy said:
Good morning HammerDown, to which server did you do the speed test?

Also please private message me your MWEB account details.
Click to expand...

I did a few to different east coast (US) servers - all returned speeds below 1Mbps and all pings around 700ms. Local runs hard.

BUT ... it is only this morning that it's been up and down (the reason I checked if other people had the same problem), I'm with the other guys, no complaints here, I'm usually running at least 3.5 on my 4Mbps line which makes me real happy :)
 
rudid said:
Hi MWEB Guy - My experience is exactly the same. 4MB line from Randburg to Europe has been constant at between 205 and 215ms for many months now. I am suddenly up to 275ms on speedtest and gaming (lol/wow).

Throughput remains normal, its just latency that has increased.

Thoroughly checked my machine for malware/spyware/viruses. Its the only device on the adsl line.

Is there any chance you guys have stopped using WTFast? I noticed it yesterday around midday.

I hope this helps to isolate the problem.

Keep up the good work!
Click to expand...

Morning rudid, thanks for the detail. Please also provide me your MWEB account info.
 
Yep, DDO latency is still almost a hundred more than it has been. Judging by what others are getting in Lol and Wow, I'd say something is up regarding international latency.
 
rudid said:
Hi MWEB Guy - My experience is exactly the same. 4MB line from Randburg to Europe has been constant at between 205 and 215ms for many months now. I am suddenly up to 275ms on speedtest and gaming (lol/wow).

Throughput remains normal, its just latency that has increased.

Thoroughly checked my machine for malware/spyware/viruses. Its the only device on the adsl line.

Is there any chance you guys have stopped using WTFast? I noticed it yesterday around midday.

I hope this helps to isolate the problem.

Keep up the good work!
Click to expand...

Mephisto_Helix said:
Yep, DDO latency is still almost a hundred more than it has been. Judging by what others are getting in Lol and Wow, I'd say something is up regarding international latency.
Click to expand...

dasco144 said:
It seems to be all international at the moment.

Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data:
Reply from 212.58.241.131: bytes=32 time=254ms TTL=241
Reply from 212.58.241.131: bytes=32 time=258ms TTL=241
Reply from 212.58.241.131: bytes=32 time=250ms TTL=241
Reply from 212.58.241.131: bytes=32 time=257ms TTL=241

Ping statistics for 212.58.241.131:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 250ms, Maximum = 258ms, Average = 254ms

And

http://www.speedtest.net/result/2016871253.png
Click to expand...

Guy's, I have just confirmed with our gaming team. We will be testing League of Legends and DDO; I will then provide you some feedback.
 
MWEB Guy said:
Your pings and speed test results to a uk server are not that bad, considering your line is syncing at 2meg.
Click to expand...

No, they aren't that bad. But they are not what they should be. I have always gotten just over 200ms to these sites and only since yesterday did it spike up to those results. Also, what difference does it make if I am on 2meg or 4meg? The exact same time I was playing League of Legends with a friend of mine (him with a 4meg line) we both got the same increased ping.

But anyway it seems like it is back to normal right now. Just tested and this is the result I am getting.

Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data:
Reply from 212.58.241.131: bytes=32 time=196ms TTL=241
Reply from 212.58.241.131: bytes=32 time=203ms TTL=241
Reply from 212.58.241.131: bytes=32 time=196ms TTL=241
Reply from 212.58.241.131: bytes=32 time=196ms TTL=241

Ping statistics for 212.58.241.131:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 196ms, Maximum = 203ms, Average = 197ms

http://www.speedtest.net/result/2017001040.png
 
dasco144 said:
No, they aren't that bad. But they are not what they should be. I have always gotten just over 200ms to these sites and only since yesterday did it spike up to those results. Also, what difference does it make if I am on 2meg or 4meg? The exact same time I was playing League of Legends with a friend of mine (him with a 4meg line) we both got the same increased ping.

But anyway it seems like it is back to normal right now. Just tested and this is the result I am getting.

Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data:
Reply from 212.58.241.131: bytes=32 time=196ms TTL=241
Reply from 212.58.241.131: bytes=32 time=203ms TTL=241
Reply from 212.58.241.131: bytes=32 time=196ms TTL=241
Reply from 212.58.241.131: bytes=32 time=196ms TTL=241

Ping statistics for 212.58.241.131:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 196ms, Maximum = 203ms, Average = 197ms

http://www.speedtest.net/result/2017001040.png
Click to expand...

Thanks for the info dasco144, let me know if the problem returns...
 
Mweb.

Just some feedback on my uncapped 1mbps package... All is good!! :) Happy customer for 3 months now. No issues what-so-ever (Besides telkom working on my exchange of course). Keep up the good work. I would recommend to anyone who is looking for a true uncapped solution to seriously consider mweb.

That is all! :)
 
Quarkiee said:
Mweb.

Just some feedback on my uncapped 1mbps package... All is good!! :) Happy customer for 3 months now. No issues what-so-ever (Besides telkom working on my exchange of course). Keep up the good work. I would recommend to anyone who is looking for a true uncapped solution to seriously consider mweb.

That is all! :)
Click to expand...

awww... :D

Thanks Quarkiee... long may it continue!!
 
So since friday night ive had no upload on my 4mb line, been crawling to load pages and high packet loss in games. Cannot complete a speed test as it fails on upload. When it does complete its 0.01 mbps. :/ Im in the brooklyn area, pretoria. Any one else have issues?
 
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