MWEB Uncapped ADSL Feedback

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DoubleT said:
So since friday night ive had no upload on my 4mb line, been crawling to load pages and high packet loss in games. Cannot complete a speed test as it fails on upload. When it does complete its 0.01 mbps. :/ Im in the brooklyn area, pretoria. Any one else have issues?
Click to expand...

Good Afternoon DoubleT, please provide me your MWEB account details and I will look into this for you.

Please also provide me tracers to local and international sites.
 
Hi Mweb Guy

I had bad downloads speeds on my torrents last night, The browsing is much better today... I will just check my torrents again tonight and let you know weather it still is the same..
 
MWEB Guy said:
Thanks for the info dasco144, let me know if the problem returns...
Click to expand...

Okay I just played a game of LoL, and at about 2 minutes in me and my friend both lag immensly (unable to see anything really) for like 5 seconds. Then after that the lag ends and we are both on the 260-280 ping range again.

Then about 20 minutes into the game the same happens and the ping drops back down to 200-210 range.
 
Hi MWeb Guy! My international seems to be on the fritz. I've been battling to load international sites like Yahoo, Microsoft, Gamersfirst etc. Local sites are slow and take a while to load too.

Speed test to Durban Telkom:
2017123068.png
Click to expand...

Please let me know if you need anything else! :confused:
 
dasco144 said:
Okay I just played a game of LoL, and at about 2 minutes in me and my friend both lag immensly (unable to see anything really) for like 5 seconds. Then after that the lag ends and we are both on the 260-280 ping range again.

Then about 20 minutes into the game the same happens and the ping drops back down to 200-210 range.
Click to expand...

dasco144, which servers are you playing on? (eu west or eu east, etc.)
 
Schitzo said:
Hi MWeb Guy! My international seems to be on the fritz. I've been battling to load international sites like Yahoo, Microsoft, Gamersfirst etc. Local sites are slow and take a while to load too.



Please let me know if you need anything else! :confused:
Click to expand...

Please provide me tracers to local and international websites.
 
MWEB Guy said:
dasco144, which servers are you playing on? (eu west or eu east, etc.)
Click to expand...

Playing on EU West. The thing is after that lag I quickly alt tabbed out and did a ping to www.bbc.co.uk and had an average of 250-260 ms again. So it seems like its not just LoL its any international traffic.
 
dasco144 said:
Playing on EU West. The thing is after that lag I quickly alt tabbed out and did a ping to www.bbc.co.uk and had an average of 250-260 ms again. So it seems like its not just LoL its any international traffic.
Click to expand...

We have just completed playing a game on the EU west server and we are unable to replicate your trouble.
The pings ranged from 207 to 229.
We will be starting another game now in order to continue testing.
 
i also get realy high ping's
on speed test
and in games

250-350ping on local server that i usaly get 45-90
and the net is genarly slow
 
sybertiger said:
i also get realy high ping's
on speed test
and in games

250-350ping on local server that i usaly get 45-90
and the net is genarly slow
Click to expand...

Provide me with trace routes to a local and international site please.
 
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\user>tracert www.mybroadband.co.za

Tracing route to www.mybroadband.co.za [41.203.21.137]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 1 ms 1 ms 1 ms login.router [10.0.0.2]
3 176 ms 171 ms 155 ms 41-135-94-1.dsl.mweb.co.za [41.135.94.1]
4 211 ms 211 ms 223 ms 196-28-178-222.adsl.mweb.co.za [196.28.178.222]

5 189 ms 176 ms 165 ms 197-84-3-2.cpt.mweb.co.za [197.84.3.2]
6 216 ms 240 ms 232 ms tengige0-3-0-0.12.cpt-up-1.mweb.co.za [196.28.17
8.113]
7 185 ms 178 ms 154 ms 197-84-4-57.cpt.mweb.co.za [197.84.4.57]
8 171 ms 204 ms 204 ms mtn-pp.cpt-cinx-2.mweb.co.za [196.28.178.142]
9 248 ms 220 ms 212 ms 196.44.0.75
10 282 ms 281 ms 257 ms rb-cr-1.za--ct-cr-1.za.mtnns.net [196.44.31.128]

11 218 ms 209 ms 189 ms 196.44.31.97
12 359 ms 215 ms 197 ms ge11-0-0.gw2.jnb6.za.mtnbusiness.net [196.30.1.2
2]
13 160 ms 143 ms 150 ms vlan9.hr3.jnb6.za.mtnbusiness.net [196.30.156.13
6]
14 188 ms 203 ms 205 ms core-router1.jnb2.host-h.net [196.30.213.108]
15 222 ms 204 ms 213 ms 41.72.136.53
16 181 ms 177 ms 185 ms companies.mybroadband.co.za [41.203.21.137]

Trace complete.



Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\user>tracert www.2kmovies.com

Tracing route to www.2kmovies.com [74.117.116.77]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 1 ms 1 ms 1 ms login.router [10.0.0.2]
3 58 ms 67 ms 60 ms 41 [41.135.94.1]
4 95 ms 100 ms 98 ms 197-84-8-10.cpt.mweb.co.za [197.84.8.10]
5 157 ms 173 ms 173 ms 197 [197.84.3.2]
6 357 ms 343 ms 335 ms tengige0 [196.28.178.113]
7 375 ms 383 ms 358 ms pos0-0-3-0.lon-up-1.mweb.co.za [196.22.164.2]
8 334 ms 324 ms 312 ms 176.67.177.131
9 232 ms 229 ms 229 ms xe-8-1-0.edge3.London1.Level3.net [195.50.124.13
3]
10 297 ms 269 ms 243 ms gblx-level3-50g.London1.Level3.net [4.68.110.158
]
11 253 ms 246 ms 249 ms ae6.scr4.LON3.gblx.net [67.17.106.150]
12 371 ms 396 ms 367 ms te1-4-10G.ar3.DAL2.gblx.net [67.16.151.177]
13 359 ms 332 ms 343 ms INTERNAP.TenGigabitEthernet1-2.ar3.DAL2.gblx.net
[208.51.41.58]
14 398 ms 392 ms 366 ms border1.ge1-1-bbnet1.ext1a.dal.pnap.net [216.52.
191.24]
15 364 ms 368 ms 376 ms huntbros-9.border2.ext1a.dal.pnap.net [72.5.252.
78]
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 *
 
MWEB Guy said:
Please provide me tracers to local and international websites.
Click to expand...

Here you go!

Local tracert:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Schitzo>tracert www.mybroadband.co.za

Tracing route to www.mybroadband.co.za [41.203.21.137]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Billion.400G [10.0.0.2]
2 9 ms 9 ms 9 ms 41-135-97-1.dsl.mweb.co.za [41.135.97.1]
3 11 ms 9 ms 9 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
4 10 ms 10 ms 10 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
5 21 ms 20 ms 20 ms g-0-3-vic-jinx-2.mweb.co.za [196.22.163.1]
6 21 ms 21 ms 21 ms static161-134.netactive.co.za [196.22.161.134]
7 23 ms 22 ms 23 ms jh-cr-2.za--jh-pr-1.za.mtnns.net [196.44.0.223]

8 21 ms 21 ms 21 ms 196.44.31.99
9 22 ms 22 ms 22 ms ge4-0-0.gw17.jnb6.za.mtnbusiness.net [196.30.1.3
7]
10 22 ms 21 ms 21 ms vlan9.hr3.jnb6.za.mtnbusiness.net [196.30.156.13
6]
11 21 ms 20 ms 23 ms core-router1.jnb2.host-h.net [196.30.213.108]
12 23 ms 23 ms 23 ms 41.72.136.53
13 22 ms 22 ms 23 ms mybroadband.co.za [41.203.21.137]

Trace complete.

C:\Users\Schitzo>
Click to expand...

International tracert:


C:\Users\Schitzo>tracert www.yahoo.com

Tracing route to ds-any-fp3-real.wa1.b.yahoo.com [209.191.122.70]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Billion.400G [10.0.0.2]
2 9 ms 9 ms 9 ms 41-135-97-1.dsl.mweb.co.za [41.135.97.1]
3 10 ms 9 ms 10 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
4 10 ms 9 ms 10 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
5 204 ms 205 ms 208 ms 176.67.177.131
6 208 ms 210 ms 203 ms te1-4.ccr01.lon09.atlas.cogentco.com [149.6.98.5
]
7 281 ms 288 ms 281 ms te0-3-0-4.ccr22.lon01.atlas.cogentco.com [154.54
.36.169]
8 280 ms 285 ms 280 ms te0-4-0-5.mpd22.lon13.atlas.cogentco.com [130.11
7.0.246]
9 286 ms 280 ms 280 ms te0-3-0-4.ccr22.bos01.atlas.cogentco.com [154.54
.5.122]
10 280 ms 288 ms 281 ms te0-3-0-2.ccr21.jfk02.atlas.cogentco.com [154.54
.44.45]
11 286 ms 293 ms 286 ms te0-0-0-2.ccr21.dca01.atlas.cogentco.com [154.54
.25.238]
12 289 ms 289 ms 288 ms te0-1-0-5.ccr21.iad02.atlas.cogentco.com [154.54
.2.50]
13 336 ms 435 ms 415 ms te1-6.mpd01.iad01.atlas.cogentco.com [154.54.31.
222]
14 368 ms 286 ms 286 ms yahoo.iad01.atlas.cogentco.com [154.54.10.2]
15 288 ms 288 ms 297 ms ae-6.pat1.dce.yahoo.com [216.115.102.172]
16 335 ms 337 ms 304 ms ae-6.pat1.che.yahoo.com [216.115.96.81]
17 324 ms 373 ms 377 ms ae-8.pat1.dax.yahoo.com [216.115.96.98]
18 335 ms 334 ms 335 ms te-7-2.fab2-a-gdc.mud.yahoo.com [209.191.78.155]

19 325 ms 324 ms 331 ms te-6-2.fab1-a-gdc.mud.yahoo.com [209.191.78.145]

20 323 ms 325 ms 324 ms te-8-1.bas-c2.mud.yahoo.com [68.142.193.7]
21 326 ms 327 ms 326 ms ir1.fp.vip.mud.yahoo.com [209.191.122.70]

Trace complete.

C:\Users\Schitzo>
Click to expand...

Local seems to have cleared up a bit. Was getting triple digits earlier on...
 
sybertiger said:
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\user>tracert www.mybroadband.co.za

Tracing route to www.mybroadband.co.za [41.203.21.137]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 1 ms 1 ms 1 ms login.router [10.0.0.2]
3 176 ms 171 ms 155 ms 41-135-94-1.dsl.mweb.co.za [41.135.94.1]
4 211 ms 211 ms 223 ms 196-28-178-222.adsl.mweb.co.za [196.28.178.222]

5 189 ms 176 ms 165 ms 197-84-3-2.cpt.mweb.co.za [197.84.3.2]
6 216 ms 240 ms 232 ms tengige0-3-0-0.12.cpt-up-1.mweb.co.za [196.28.17
8.113]
7 185 ms 178 ms 154 ms 197-84-4-57.cpt.mweb.co.za [197.84.4.57]
8 171 ms 204 ms 204 ms mtn-pp.cpt-cinx-2.mweb.co.za [196.28.178.142]
9 248 ms 220 ms 212 ms 196.44.0.75
10 282 ms 281 ms 257 ms rb-cr-1.za--ct-cr-1.za.mtnns.net [196.44.31.128]

11 218 ms 209 ms 189 ms 196.44.31.97
12 359 ms 215 ms 197 ms ge11-0-0.gw2.jnb6.za.mtnbusiness.net [196.30.1.2
2]
13 160 ms 143 ms 150 ms vlan9.hr3.jnb6.za.mtnbusiness.net [196.30.156.13
6]
14 188 ms 203 ms 205 ms core-router1.jnb2.host-h.net [196.30.213.108]
15 222 ms 204 ms 213 ms 41.72.136.53
16 181 ms 177 ms 185 ms companies.mybroadband.co.za [41.203.21.137]

Trace complete.



Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\user>tracert www.2kmovies.com

Tracing route to www.2kmovies.com [74.117.116.77]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 1 ms 1 ms 1 ms login.router [10.0.0.2]
3 58 ms 67 ms 60 ms 41 [41.135.94.1]
4 95 ms 100 ms 98 ms 197-84-8-10.cpt.mweb.co.za [197.84.8.10]
5 157 ms 173 ms 173 ms 197 [197.84.3.2]
6 357 ms 343 ms 335 ms tengige0 [196.28.178.113]
7 375 ms 383 ms 358 ms pos0-0-3-0.lon-up-1.mweb.co.za [196.22.164.2]
8 334 ms 324 ms 312 ms 176.67.177.131
9 232 ms 229 ms 229 ms xe-8-1-0.edge3.London1.Level3.net [195.50.124.13
3]
10 297 ms 269 ms 243 ms gblx-level3-50g.London1.Level3.net [4.68.110.158
]
11 253 ms 246 ms 249 ms ae6.scr4.LON3.gblx.net [67.17.106.150]
12 371 ms 396 ms 367 ms te1-4-10G.ar3.DAL2.gblx.net [67.16.151.177]
13 359 ms 332 ms 343 ms INTERNAP.TenGigabitEthernet1-2.ar3.DAL2.gblx.net
[208.51.41.58]
14 398 ms 392 ms 366 ms border1.ge1-1-bbnet1.ext1a.dal.pnap.net [216.52.
191.24]
15 364 ms 368 ms 376 ms huntbros-9.border2.ext1a.dal.pnap.net [72.5.252.
78]
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 *
Click to expand...

Thank you, i will have a look into this and escalate to our specialists if need be.
 
thank you:)

seems like high ping is every where today Hehehe

hope its not the exchange again my net have been ful speed for 1week now but dead for 3weeks b4 that

so i am not in the mood for another exchange prob...

slow download can go,but high ping,
no no no,them me can no game :P
 
@Mweb guy
Will test my LoL tonight again, but a ping to BBC just now was ~198ms, which is normal. Hoping the normal pings remain for tonight :)
 
froot said:
@Mweb guy
Will test my LoL tonight again, but a ping to BBC just now was ~198ms, which is normal. Hoping the normal pings remain for tonight :)
Click to expand...

Yes, test it tonight and keep me informed.
 
So mweb called me on a test account for 7 days lets see how it goes so far not bad @ all...
 
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