MWEB Uncapped ADSL - Official Q & A

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Oh ya, and steam, will you also make its ports slower? Cause steam has an ingame store where you can buy a game and download it, sometimes up to the size of over 15 GIG. How much people can connect at the same time?
 
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Couldn't find this specifically stated black and white

Will the Business 4mbps solution require the Cisco router ( free on 12month contract ) or will any consumer hardware do. We're using a custom Load Balancer/Redundancy system and would hate to have anothe box to stick into the rack :)
 
FragMePleaz said:
@Mweb
Will traffic to and from you newssurver be shaped say if i have a 4mb adsl line will i get 400kb in peak time from chach items on the newssurver?
Regards
FragMePleaz
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Hi FragMePleaz,

Yes, no speed restriction to MWEB's news servers, but it also depends on their load ... the server cluster is big, but does not have infinate performance.

MWB.
 
I'd love to see some independent download stats when this is up and running after the first month
 
How will MWEB's uncapped service compare to the poor performance experienced from other uncapped players in the market. What have you done that will set you apart?
 
TheGuy said:
Hi Mweb

We recently signed a contract with MWeb on the 4MB Business package. Will we be able to get the lower rate it's running at now?
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Hi TheGuy,

Yes, you will be migrated to the new Business 4Mbps Unshaped package at the new price R1999 p/m.

While I'm at it, let me re-itterate the benefits of the Business packages over the consumer ones (i.e. why you're paying more) ...

  • It is a fully managed service – if something goes wrong, MWEB’s support engineers will remotely log on to fix a router or send an engineer on-site at no additional charge, and also liaise with Telkom on your behalf.
  • The business product is unshaped.
  • The contention ratio on our business product is lower than our consumer product.
  • MWEB includes use of a business-grade Cisco router worth R3 999 in the contract, the cost of which has to be recouped.
  • The product comes with 5 fixed IP addresses, which offer business benefits such as the capability to host and deploy a VPN connection.
  • MWEB runs a dedicated business call centre staffed by consultants with an understanding of our business environment
  • The product comes with reports including line utilisation graphing, with proactive line failure customer notification (email & SMS).

MWB.
 
So easy to spot dumb people.

You all go ranting about "ABUSE".... just so that you can bitch & moan at the end of the day.

M-Web already gave an answer to abuse by saying the contention ratio is 20:1 , aka take a 512 kb/s package.. 20 people on a ratio of 1 package. There is no way that you can really ABUSE it.

LOGIC LOGIC LOGIC
 
Well, we know it is more than a thousand as that people said that they didn't make it into the first 1000 anymore. But I think this will become allot more if people give positive feedback
 
@MWEB:
In the other thread people are reporting that sales people are confirming that if you use more than 20GB in the first 10 days you get half your speed... is this true?
 
Can I suggest that the first post is updated with questions & answers? Instead of having to trawl the thread for questions that might have been asked?
 
@ M-web

How much per month per block/single static ip?
Why can't I use my own JUNIPER / CISCO / MIKROTIK Router?
How much is router rental per month ? and for which model? "business-grade" doesn't say much. because CISCO = business grade.
Whats the contention ratio on business packages ?
Uptime Guarantees or SLA available?
 
Schwartz said:
@MWEB:
In the other thread people are reporting that sales people are confirming that if you use more than 20GB in the first 10 days you get half your speed... is this true?
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MWEB can you please provide more information on being throttled. There does not appear to be any mention of a throttle in any of the articles.
 
Pilgrim said:
Hi MWEB, can you please confirm if shaping does indeed stay on all the time as per your quote, or if it is "completely unshaped during off-peak hours" as per your CEO?
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Hi Pilgrim,

Essentially were saying the same thing.

Technically the shaping rules are active at all times, but due to the reduced demand for priority protocols in off-peak hours, all excess capacity will be made avaliable to non-priority protocols and the service will behave in a completely unshaped manner. In other words the rules are always active but only effective when demand exceeds supply (for priority bandwidth).

MWB.
 
xrapidx said:
Can I suggest that the first post is updated with questions & answers? Instead of having to trawl the thread for questions that might have been asked?
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Ideally an FAQ should have been in affect before the breaking of this story. The same can be said for ODM. Instead, we have to trawl pages upon pages of posts to find what we are looking for.
 
DarkStreet said:
Ideally an FAQ should have been in affect before the breaking of this story. The same can be said for ODM. Instead, we have to trawl pages upon pages of posts to find what we are looking for.
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Maybe they weren't expecting this sort of response - after all - its only bandwidth ;)
 
WickedMONK3Y said:
Hi MWEB

The site specifically lists "gaming" as one of the things these accounts will be good for. So am I then correct in assuming that gaming ports and protocols to local in intl gaming servers will actually be part of the priority protocols for the service ?
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Hi WickedMONK3Y,

Yes we believe our Uncapped ADSL offerings are well suited to gaming by virtue of the design & capacity of our new network, but gaming protocols are not specifcally prioritised. Outside of business hours we do not forsee a problem, but if you wish absolute all-hrs guarantees for low latency, we will shortly be releasing some new consumer unshaped offerings.

WickedMONK3Y said:
Can we then expect a reasonably good gaming experience for, say, World of Warcraft or AION from the service ?
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As they say 'your milage may vary'. MWEB can only control its own network, however we do endevour to ensure to our upstream interconnects are of the lowest latency possible.

WickedMONK3Y said:
The "Call Me" option fails when you get to submit as well, so can we assume as well that from next week it will change to a Sign Up button instead ?
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Will have to check on that, but yes the new products are avaliable from Tue 23rd.

MWB.
 
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