MWEB Uncapped ADSL - Unofficial Q

[Veneficus]

if your on unshaped you can pull as much as you want with whatever software you want

 

[MWEBHelp]

if your on unshaped you can pull as much as you want with whatever software you want

Hi Veneficus,

I dont agree with your statement. Using software that bypasses our shapers is in breach of our T & C's (already covered on these threads) . For that reason you can not use whatever software you want

Regards
Mweb Ops

 

[Icarium]

Hi Veneficus,

I dont agree with your statement. Using software that bypasses our shapers is in breach of our T & C's (already covered on these threads) . For that reason you can not use whatever software you want

Regards
Mweb Ops

So you're shaping your unshaped accounts? If you are you're opening up a whole new can of worms.

 

[Chevron]

Hi Veneficus,

I dont agree with your statement. Using software that bypasses our shapers is in breach of our T & C's (already covered on these threads) . For that reason you can not use whatever software you want

Regards
Mweb Ops

But there aren't shapers on unshaped. o.0

 

[SabreWolfy]

Hi Veneficus,

I dont agree with your statement. Using software that bypasses our shapers is in breach of our T & C's (already covered on these threads) . For that reason you can not use whatever software you want

Regards
Mweb Ops

Do you run shapers on unshaped accounts though?

 

[grok]

/me waiting for an answer to that Q as well ...

 

[SSung]

Online? Source/reference?

The promo reads, in part:

"Enjoy unlimited internet access. Get MWEB Uncapped ADSL from as little as R219pm on a 12 month contract."

 

[MWEBHelp]

Hi All


Correction, this only applies to our shaped accounts.

Regards
MWEB Operations

 

[remybfg10k]

Phew, for a second there i was putting my boots on and getting the boxing wraps done.

 

[Lino]

I think Linoman had something to with it LOL

Yip, it probably was.

 

[xrapidx]

According to hellopeter complaints, MWEB is now disconnected high-usage people too - even those who have NOT bypassed shaping... so much for being uncapped.

Anyone know what the decided limit is, or is it one of those changing limits that we have to thumb suck?

 

[Kosmik]

According to hellopeter complaints, MWEB is now disconnected high-usage people too - even those who have NOT bypassed shaping... so much for being uncapped.

Anyone know what the decided limit is, or is it one of those changing limits that we have to thumb suck?

Lets see what happens with the ASA now.

 

[MWEBHelp]

According to hellopeter complaints, MWEB is now disconnected high-usage people too - even those who have NOT bypassed shaping... so much for being uncapped.

Anyone know what the decided limit is, or is it one of those changing limits that we have to thumb suck?

Hi xrapidx

This is not true, our product is and will remain uncapped.
The only customers that were disconnect was those that bypassed our shaping rules and AUP and opted to cancel instead of going onto a internet addict package.


Regards
MWEB Operations

 

[DreamKing]

I have a problem with your account department, can I post it here?

 

[MWEBHelp]

I have a problem with your account department, can I post it here?

Hi DreamKing

You can PM me and will have our Billing department look into your query.

Kind Regards
MWEB Operations

 

[Pooky]

Is one allowed to download a torrent through normal means eg. uTorrent?

 

[DreamKing]

Hi DreamKing

You can PM me and will have our Billing department look into your query.

Kind Regards
MWEB Operations

I pm ed you

thanks

 

[xrapidx]

Hi xrapidx

This is not true, our product is and will remain uncapped.
The only customers that were disconnect was those that bypassed our shaping rules and AUP and opted to cancel instead of going onto a internet addict package.


Regards
MWEB Operations

Really? So this stated by MWEB on hellopeter is wrong?

As per the mail we sent to you, your average usage over an extended period of time and the unattended downloads place your usage well outside the acceptable curve in terms of our fair usage policy.

And this from facebook:

Ettiene Cloete Noel , thanks for saving me the trouble of referring to the actual written correspondence. The crux of the matter refers to ..."the sustained unattended downloads at high speeds over long periods of time".
I think we have covered this already ?

So what this is saying, is that if our downloads are downloading at high speeds over extended periods, we'll get the ban hammer - this makes no mention of bypassing shaping.

 

[MWEBHelp]

Really? So this stated by MWEB on hellopeter is wrong?



And this from facebook:


So what this is saying, is that if our downloads are downloading at high speeds over extended periods, we'll get the ban hammer - this makes no mention of bypassing shaping.

Hi Everyone

The complaints on HelloPeter fall into the category of individual customer issues, the specifics of these incidents are between us and the customer and are not open to general discussion.

Regarding how this affects the AUP these are all points have already been sufficiently clarified and nothing has changed. We looked at both long stretches of unattended downloads at high speeds and bypassing of the shaping rules - more often than not these two conditions went hand in hand, in cases where they did not we used our discretion in how to deal with the issue with our customers.

If you ask the same question repeatedly you may find that the answer is open to slight variances of interpretation depending on who wrote the answer, but our message and the policy remains consistent with the CEO's original statement and the terms and conditions.

We will continue to be as open and transparent with this process as possible, however we would also ask that once we have answered a question sufficiently that healthy discussion is moved forward from that point.

I am currently spending a lot of my time refining the reporting, monitoring and customer communication involved in how we implement the AUP and I assure that I have listened to all of your feedback and taken much of it onboard in terms of how we will move forward with this.

Kind Regards
MWEB Operations (Tech Manager)

 

[PeterCH]

Sorry. This report has been deleted.

This report has been deleted for one of the following reasons: duplicate or add-on; not about customer service; contained irrelevant, harmful or otherwise worthless content.

HelloPeter deleted the report.

So MWEB, do you say use of VPN services for privacy is illegal under your TOS? Use of VPN to bypass foreign website geo-targeting is also illegal under your TOS?
If legal state how much is acceptable on the shaped 4Mbit account.