MWEB Uncapped Subscribers Feedback

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My Mweb account has been running superb the last few days. I actually have to slow down my downloads or I end up doing 15-20GB a night.
 
If it is any concelation my home line also drops and the speeds vary. We have done extensive research now on it and it is definitely a Telkom problem. The exchanges are very overloaded and Telkom has not properly upgraded the exchanges to handle the load. We are doing everything we can to resolve the issues. I can assure you the MWEB backbone network is working very well at the moment. When my line is up the speed is just incredible. The Telkom issue now needs resolution and all our attention is on that.

Regards

Rudi
 
RJ MWEB said:
We have done extensive research now on it and it is definitely a Telkom problem. The exchanges are very overloaded and Telkom has not properly upgraded the exchanges to handle the load. We are doing everything we can to resolve the issues. I can assure you the MWEB backbone network is working very well at the moment. When my line is up the speed is just incredible. The Telkom issue now needs resolution and all our attention is on that.
Rudi
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Rudi, if this is the case, then why were the download speeds flying before Mweb started moving us from the SAIX onto their own network!?
 
Sticks and stones love. Their is several advantages to News servers. Firstly, files are in RAR. This ensure that what you download, especially avi does not have missing parts causing artifacts or broken files. Second, they are not eating network capacity both ways. Thirdly, there are par files, which at 10% of the total download can and do fix most files, saving you to download again. They are also mirrorable, meaning that Mweb can save substantial international bandwidth.

I am sadden to hear that they are not investing in an upgrade. Simply means that I will move to an international one, which will eat international bandwidth.
 
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Naks said:
Rudi, if this is the case, then why were the download speeds flying before Mweb started moving us from the SAIX onto their own network!?
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I agree - and in my case, all works fine on Axxess Prepaid.
 
straatkat said:
Sticks and stones love. Their is several advantages to News servers. Firstly, files are in RAR. This ensure that what you download, especially avi does not have missing parts causing artifacts or broken files. Second, they are not eating network capacity both ways. Thirdly, there are par files, which at 10% of the total download can and do fix most files, saving you to download again. They are also mirrorable, meaning that Mweb can save substantial international bandwidth. I am sadden to hear that they are not investing in an upgrade. Simply means that I will move to an international one, which will eat international bandwidth.
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+1.

At the moment, Rudi is basically telling us it's preferable to eat into the international bandwidth rather than local bandwidth.

It makes no sense to me - surely in terms of cost, in the medium-long run it would cost less to upgrade a replicated local news server and motivate people to download from that rather than having to buy international bandwidth to supply the p2p demand? And let's face it, this is an ever-increasing demand and you will be chasing your tail trying to satisfy that one.

If you download p2p internationally, then you can limit your uploads to 1KBs to save bandwidth.

If you download p2p locally, then that's a different story, but you are still doing uploads on the network.
 
Then my question is this, why the big drive to open peer by Mweb? Isn't the whole point to cut down on international bandwidth needs?
 
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hmm nope, can't say I like the torrent idea much, too much risk of picking up a virus, or little tracking proggy, trojan or whatever, or broken file. Then again, maybe I don't know enough of torrent workings to say that, but I do prefer using news servers. I don't really get what is so old school about NNTP, it works perfectly fine. No uploading ratios to worry about, and by getting nzb files from a trusted source you know what you are getting.

If only the speeds could find some kind of stability, not really talking about MWEB news server, but to international servers. At the moment I'm paying subs to MWEB and Supernews, only problem is I can't really get my money's worth from Supernews cause of the erratic speeds we are experiencing these past weeks.
 
At the moment I'd be happy if they'd sort out the bloody local peering issues. I had to upload a website at 1.5k/sec to Hetzner just now. Felt like I was back on my 14400baud modem in the stone age. Come on Mweb.
 
Just a Quick one,

Does any one know whats the maximum concurrent connections on mwebs news server?

It seems that anything over 1 doesnt download...
 
meh... Telkom makes me a sad panda. All I can do is hope it's resolved quickly. Atleast I've managed to convince a Telkom guy to open a fault for my slow connection. Yay me!
 
absk300 said:
Dude, i did 7gig yesterday on astraweb 4meg. something wrong your side
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Ah thanks. Are you on @dslmweb or @mweb? I was still on @mweb, have now changed to @dslmweb, let's see what happens tonight.
 
Rudi, if this is the case, then why were the download speeds flying before Mweb started moving us from the SAIX onto their own network!?
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@Naks I think the point that Rudi is making is that unfortunately none of us are immune to the impact of the challenges we are facing with the Telkom infrastructure (not even our CEO :D )

theres' a very active thread on this forum at the moment regarding latency, in which I've been discussing this issue not just with MWEB customers, but with those from other ISPS as well and I've noted that WebAfrica reps are also providing feedback on the same issues.

In terms of your question about the SAIX speed I do think we were very clear about this expectation. The customers who were on SAIX during the load balancing were experiencing an uncapped service on a network that is structured and shaped for capped services and has very little in place to manage the performance of P2P traffic.
We will always give as much as we can to P2P on our own network, but not at the expense of general performance so the expectation of getting full line speeds for P2P on our shaped products is simply unrealistic.

Having said this, based on the majority of the feedback here the P2P performance since the upgrades seems to meet a reasonable expectation and what we would rather put our focus on now is identifying those customers who are laboring because of Telkom infrastructure constraints and doing as much as we're able to, to escalate these issues and get them the attention they deserve.
 
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