MWEB Uncapped Subscribers Feedback

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gregmcc said:
+1

So far I'm very happy too. Its a definitive improvement after the past 3-4 days. NNTP is currently moving along at a good pace.
Click to expand...

So you guys have a major improvement? WTF? I have 5kb/s..........Will WTF is going on man? Why do i still have 5kb/s.
Edit: Also, international ping jumped up with about 70ms these past 2 days. Not allot, can live with it, but there is changes again.
 
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Will, my issues are with streaming video from www.gomtv.net or www.justin.tv or www.blip.tv.

These sites seem to be limited to max 50KBps during anything from 10AM to 12AM. I am not able to watch streams on these sites during the evenings like I used too, but the once or twice that I opened up a stream at say 3AM in the morning or 7AM in the morning it seems to be fine.

On other accounts (like an Axxess prepaid account), these sites stream with no problems whatsoever.

I have confirmed that I have no ADSL line issues, no DNS issues (i am using Mweb Automatically provided DNS servers), and that my local speeds are very much close to 4mbps.

In short, nothing on my side, everything on Mweb's site.

I really hope you can help out here - I am seriously at the end of my patience now. I have not been able to use my internet connection effectively for the last 6 to 7 weeks, and I am sure that you will understand paying for something and not recieving a workable service is absolutely frustrating.

In fact, I am sure there might be a case to be made here in terms of the Consumer Protection Act that you are obliged to either assist us to ensure we get the service we used to and what we signed up for, or you are obliged to allow us to cancel our accounts with 20 days notice.

Of course I don't like having to have to possibly cancel my service, but I am not at the point where I will do this if I do not get any joy from you guys.

Like i say, this has been a frustration for me for the last 6 weeks. I am out of patience now.
 
^ In the same boat. Also not using any other DNS... things... do...

I've actually completely given up on Gomtv because no matter what time I watch a stream on there, it buffers literally every 3-5 seconds, the speed is very limited. I don't know if it's just them or it's Mweb (I don't have another account to test it on), but it's hell.

It's hell.. x_x
 
Meh

4Meg uncapped in Rondebosch, Cape Town

I'm usually very happy with my connection but for the past 2 days my international connectivity has been shocking. I get dropped from google talk constantly, my ssh connections to international servers constantly timeout etc.

Pinging www.mweb.co.za:
Code: 
Ping statistics for 196.2.63.110:
    Packets: Sent = 529, Received = 522, Lost = 7 (1% loss),
Approximate round trip times in milli-seconds:
    Minimum = 11ms, Maximum = 158ms, Average = 16ms

At the same time, pinging news.bbc.co.uk:
Code: 
Ping statistics for 212.58.244.60:
    Packets: Sent = 358, Received = 311, Lost = 47 (13% loss),
Approximate round trip times in milli-seconds:
    Minimum = 164ms, Maximum = 305ms, Average = 171ms

Considering I have minimal packet loss on a local server but lots on the international link it is clearly not an issue with my pc/line, but something upstream.

I really wish this would get sorted out because the inability to keep international tcp connections alive for longer than 5 minutes at a time is starting to drive me insane.

Edit: It's getting worse:
Code: 
Ping statistics for 212.58.246.82:
    Packets: Sent = 452, Received = 262, Lost = 190 (42% loss),
Approximate round trip times in milli-seconds:
    Minimum = 166ms, Maximum = 370ms, Average = 205ms

Edit again: left router off for a while at the wall, thought it resolved it. It didn't :(

Code: 
Ping statistics for 212.58.246.80:
    Packets: Sent = 475, Received = 404, Lost = 71 (14% loss),
Approximate round trip times in milli-seconds:
    Minimum = 165ms, Maximum = 445ms, Average = 210ms
 
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DeadCore said:
Still running smoothly here,hoping it still runs fine around 3PM.is there a chart somewhere where i can see how heavy shaping is in different times of the day?
Click to expand...

Hi Deadcore, there really isn't anything like this available.

The traffic management configuration is entirely dynamic now so it will vary from day to day as demand on the network fluctuates. The thinking behind this is actually very simple.
In an ideal situation as an ISP you obviously wouldn't want to purchase bandwidth which isn't being utilized so we allow traffic to flow as efficiently as possible at all times of the day. You can really break the whole concept of QoS and shaping down into a handful of simple rules.

1) Protect the traffic that needs protecting
2) Don't let the network break (preventing bottlenecks and flooded connections that cause congestion and increased latency)
3) Let the downloaders use up the extra bandwidth without allowing (2) to happen.
 
Nerhzelok said:
^ In the same boat. Also not using any other DNS... things... do...

I've actually completely given up on Gomtv because no matter what time I watch a stream on there, it buffers literally every 3-5 seconds, the speed is very limited. I don't know if it's just them or it's Mweb (I don't have another account to test it on), but it's hell.

It's hell.. x_x
Click to expand...

Try using Web Africa's trial gigs to test. Seems to still be running.
http://www.webafrica.co.za/home/adsl/trial/
 
Sillicur said:
So you guys have a major improvement? WTF? I have 5kb/s..........Will WTF is going on man? Why do i still have 5kb/s.
Edit: Also, international ping jumped up with about 70ms these past 2 days. Not allot, can live with it, but there is changes again.
Click to expand...

Sillicur you also mentioned that your friend nearby is on the same service and has much better speeds, how do your pings compare to his?
 
DeadCore said:
Still running smoothly here,hoping it still runs fine around 3PM.is there a chart somewhere where i can see how heavy shaping is in different times of the day?
Click to expand...

Taking into account what Will said about it being dynamic you can take a look at http://stats.jinx.net.za/ for an idea of what the shaping is likely to be at any point in time, based on demand. Obviously there are no guarantees that MWeb's network usage is identical to that graph, but its likely similar and will give you a rough idea.
 
demon said:
Will, my issues are with streaming video from www.gomtv.net or www.justin.tv or www.blip.tv.

These sites seem to be limited to max 50KBps during anything from 10AM to 12AM. I am not able to watch streams on these sites during the evenings like I used too, but the once or twice that I opened up a stream at say 3AM in the morning or 7AM in the morning it seems to be fine.

On other accounts (like an Axxess prepaid account), these sites stream with no problems whatsoever.

I have confirmed that I have no ADSL line issues, no DNS issues (i am using Mweb Automatically provided DNS servers), and that my local speeds are very much close to 4mbps.

In short, nothing on my side, everything on Mweb's site.

I really hope you can help out here - I am seriously at the end of my patience now. I have not been able to use my internet connection effectively for the last 6 to 7 weeks, and I am sure that you will understand paying for something and not recieving a workable service is absolutely frustrating.

In fact, I am sure there might be a case to be made here in terms of the Consumer Protection Act that you are obliged to either assist us to ensure we get the service we used to and what we signed up for, or you are obliged to allow us to cancel our accounts with 20 days notice.

Of course I don't like having to have to possibly cancel my service, but I am not at the point where I will do this if I do not get any joy from you guys.

Like i say, this has been a frustration for me for the last 6 weeks. I am out of patience now.
Click to expand...

Understand demon, I'll get some testing going on all of the sites mentioned above and see what can be done.
 
Will@MWEB said:
I'll take a look at some of those other streams you mentioned myself and see what the experience is like.
Click to expand...

That would be great because about 3-4 weeks ago streaming from justin.tv was working perfectly at 480p (I use warpprism.com for the streams) but now i find 360p stuttering quite a bit.
 
Will@MWEB how does the shaping work does it shape per IP because with the one site i get 170KB and on the other 30-40KB ???i know you said its per protocol but it doesnt seem that way???
 
Hello everyone, I'm on Mweb uncapped 1mb, signed up from 1st June. First 5 days (5th being Sunday. so no surprise) speeds were really impressive, then, gradually p2p started getting worse and worse. Torrents are almost dead, 0.4-1.2 kbps currently. I also tried using NNTP, just to see how it works, without any sort of NZB files, just to read some newsgroups. Guess what, it is also dead, unless I try to restart the program 3-4 times, then it connects, updates the grouplist , but fails to update even article list. P2P only runs full speed from about 1am-2am till 7am-8am. Browsing is ok, and http downloads are fine, well not always, but most of the time. I'm in Cape Town, when I test my line with Afrihost, p2p works fine, so I understand its Mweb shaping. Did anyone have similar experience? Does Mweb shape accounts individually? Is there some kind of threshold policy like with IS when you get throttled after downloading X amount of GBs?
 
Kenny said:
Hello everyone, I'm on Mweb uncapped 1mb, signed up from 1st June. First 5 days (5th being Sunday. so no surprise) speeds were really impressive, then, gradually p2p started getting worse and worse. Torrents are almost dead, 0.4-1.2 kbps currently. I also tried using NNTP, just to see how it works, without any sort of NZB files, just to read some newsgroups. Guess what, it is also dead, unless I try to restart the program 3-4 times, then it connects, updates the grouplist , but fails to update even article list. P2P only runs full speed from about 1am-2am till 7am-8am. Browsing is ok, and http downloads are fine, well not always, but most of the time. I'm in Cape Town, when I test my line with Afrihost, p2p works fine, so I understand its Mweb shaping. Did anyone have similar experience? Does Mweb shape accounts individually? Is there some kind of threshold policy like with IS when you get throttled after downloading X amount of GBs?
Click to expand...

Hi Kenny,

Please can you provide me your MWEB account details and I will look into this from our side.

To answer your questions, we don't shape individual accounts and we don't throttle accounts after a certain amount of GB's have been downloaded.

Regards,
MWEB Guy
 
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