MWEB Uncapped Subscribers Feedback

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Good Morning Everyone, there seems to be a problem with international traffic at the moment; our engineers are investigating. We will provide you feedback in due course.

My apologies for any frustration this might have caused you.

Kind regards,
MWEB Guy
 
I've always stood up for MWEB on these forums but this becoming stupid now. These outages are becoming an almost weekly occurrence now. Just switched to my Telkom account and it's golden. What's going on there? You guys need to pickup your game.
 
that bad hey ?

Code: 
C:\>pathping www.itunes.com

Tracing route to itunes.com [17.172.224.35]
over a maximum of 30 hops:
  0  JadeX64-PC [10.10.10.3]
  1  . [10.10.10.1]
  2  41-132-36-1.dsl.mweb.co.za [41.132.36.1]
  3  tengig-0-0-0-104.vic-ipc-2.mweb.co.za [196.22.163.218]
  4  vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
  5  TenGigE0-0-0-0.11.vic-up-1.mweb.co.za [196.22.169.225]
  6  tengige0-3-1-0.mid-up-1.mweb.co.za [196.22.169.94]
  7  pos-1-2-0.lon-up-1.mweb.co.za [196.22.163.230]
  8  149.6.98.5
  9  te7-6.ccr01.lon01.atlas.cogentco.com [154.54.36.165]
 10  te0-0-0-4.mpd21.lon13.atlas.cogentco.com [154.54.57.102]
 11  te0-3-0-4.ccr21.bos01.atlas.cogentco.com [154.54.30.129]
 12  te0-0-0-3.mpd22.jfk02.atlas.cogentco.com [154.54.5.250]
 13  te0-2-0-2.mpd22.dca01.atlas.cogentco.com [154.54.5.50]
 14  te0-0-0-5.mpd22.iad02.atlas.cogentco.com [154.54.30.118]
 15     *     192.205.37.105
 16  cr1.wswdc.ip.att.net [12.122.135.158]
 17     *        *        *
Computing statistics for 400 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           JadeX64-PC [10.10.10.3]
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  . [10.10.10.1]
                                0/ 100 =  0%   |
  2   11ms     0/ 100 =  0%     0/ 100 =  0%  41-132-36-1.dsl.mweb.co.za [41.132
.36.1]
                                0/ 100 =  0%   |
  3   11ms     0/ 100 =  0%     0/ 100 =  0%  tengig-0-0-0-104.vic-ipc-2.mweb.co
.za [196.22.163.218]
                                0/ 100 =  0%   |
  4   13ms     0/ 100 =  0%     0/ 100 =  0%  vl-92.vic-hscore-1.mweb.co.za [196
.22.189.2]
                                2/ 100 =  2%   |
  5   22ms    11/ 100 = 11%     9/ 100 =  9%  TenGigE0-0-0-0.11.vic-up-1.mweb.co
.za [196.22.169.225]
                                0/ 100 =  0%   |
  6   23ms     7/ 100 =  7%     5/ 100 =  5%  tengige0-3-1-0.mid-up-1.mweb.co.za
 [196.22.169.94]
                                0/ 100 =  0%   |
  7  237ms     2/ 100 =  2%     0/ 100 =  0%  pos-1-2-0.lon-up-1.mweb.co.za [196
.22.163.230]
                               11/ 100 = 11%   |
  8  261ms    45/ 100 = 45%    32/ 100 = 32%  149.6.98.5
                                0/ 100 =  0%   |
  9  244ms    13/ 100 = 13%     0/ 100 =  0%  te7-6.ccr01.lon01.atlas.cogentco.c
om [154.54.36.165]
                                0/ 100 =  0%   |
 10  248ms    13/ 100 = 13%     0/ 100 =  0%  te0-0-0-4.mpd21.lon13.atlas.cogent
co.com [154.54.57.102]
                                2/ 100 =  2%   |
 11  315ms    15/ 100 = 15%     0/ 100 =  0%  te0-3-0-4.ccr21.bos01.atlas.cogent
co.com [154.54.30.129]
                                2/ 100 =  2%   |
 12  326ms    49/ 100 = 49%    32/ 100 = 32%  te0-0-0-3.mpd22.jfk02.atlas.cogent
co.com [154.54.5.250]
                                0/ 100 =  0%   |
 13  332ms    17/ 100 = 17%     0/ 100 =  0%  te0-2-0-2.mpd22.dca01.atlas.cogent
co.com [154.54.5.50]
                                5/ 100 =  5%   |
 14  338ms    45/ 100 = 45%    23/ 100 = 23%  te0-0-0-5.mpd22.iad02.atlas.cogent
co.com [154.54.30.118]
                                0/ 100 =  0%   |
 15  328ms    22/ 100 = 22%     0/ 100 =  0%  192.205.37.105
                               78/ 100 = 78%   |
 16  ---     100/ 100 =100%     0/ 100 =  0%  cr1.wswdc.ip.att.net [12.122.135.1
58]

Trace complete.

C:\>


MWEB Guy said:
Good Morning Everyone, there seems to be a problem with international traffic at the moment; our engineers are investigating. We will provide you feedback in due course.

My apologies for any frustration this might have caused you.

Kind regards,
MWEB Guy
Click to expand...
You don't say :erm: :D
 
MWEB Guy said:
Good Morning Everyone, there seems to be a problem with international traffic at the moment; our engineers are investigating. We will provide you feedback in due course.

My apologies for any frustration this might have caused you.

Kind regards,
MWEB Guy
Click to expand...

Thanks!
 
Is any one at mweb answering there phones?

I registered for my free web hosting last week, it seems the domain is now propagated but mweb forces it to a page that states I need to phone TOC on 0860 100 154 but no one is answering, in the hosting division...

PS I know this is probably the wrong section, but it mweb actually reads these from time to time.
 
FaSMaN said:
Is any one at mweb answering there phones?

I registered for my free web hosting last week, it seems the domain is now propagated but mweb forces it to a page that states I need to phone TOC on 0860 100 154 but no one is answering, in the hosting division...

PS I know this is probably the wrong section, but it mweb actually reads these from time to time.
Click to expand...

Good Morning FaSMaN, please provide me the domain information and I will follow up with our hosting team.

Kind regards,
MWEB Guy
 
Last edited:
1424254147.png


Not just international.
 
MWEB Guy said:
Good Morning Everyone, there seems to be a problem with international traffic at the moment; our engineers are investigating. We will provide you feedback in due course.

My apologies for any frustration this might have caused you.

Kind regards,
MWEB Guy
Click to expand...


Thanks For picking this up 2 weeks late. I would suggest you just check your link and everything for us. We are doing your jobs for you. Maybe have a test account in JHB and Capetown for next time and then use that account and play the games we play. that is your jobs and not ours. So if black ops is faulty you play black ops for about a week or so. Not our job to check and do tracerts for you.

Can you guys just do that for us etc and monitor it for a week.
 
hereticangel said:
seems like some problems international.

Pinging www.bbc.net.uk [212.58.246.90] with 32 bytes of data:
Request timed out.
Reply from 212.58.246.90: bytes=32 time=175ms TTL=47
Reply from 212.58.246.90: bytes=32 time=174ms TTL=47
Reply from 212.58.246.90: bytes=32 time=174ms TTL=47
Reply from 212.58.246.90: bytes=32 time=177ms TTL=47
Reply from 212.58.246.90: bytes=32 time=175ms TTL=47
Request timed out.
Request timed out.
Reply from 212.58.246.90: bytes=32 time=176ms TTL=47
Reply from 212.58.246.90: bytes=32 time=175ms TTL=47
Reply from 212.58.246.90: bytes=32 time=175ms TTL=47
Reply from 212.58.246.90: bytes=32 time=175ms TTL=47
Reply from 212.58.246.90: bytes=32 time=174ms TTL=47
Reply from 212.58.246.90: bytes=32 time=167ms TTL=47
Request timed out.
Click to expand...

Welcome to my life :(
 
nelis said:
Thanks For picking this up 2 weeks late. I would suggest you just check your link and everything for us. We are doing your jobs for you. Maybe have a test account in JHB and Capetown for next time and then use that account and play the games we play. that is your jobs and not ours. So if black ops is faulty you play black ops for about a week or so. Not our job to check and do tracerts for you.

Can you guys just do that for us etc and monitor it for a week.
Click to expand...

Yup, 2 weeks late. BUT, it is worse today and being a holiday i guess more people pick up on it. Hence Mweb actually responding.
 
I have always been happy with my MWEB uncapped, but today it has bombed out properly!

Pitty Afrihost has such strict shaping rules, I use a lot of online storage so its not really suitable for me. I found their capped service to be unmatched, the pricing is excellent and the customer support is unlike any I've seen from any company in my life, with typical response times of less than 20 minutes, even at arb hours, with MWEB I am lucky to even get a reply.
 
Same here, been having basically 4kb speeds since Saturday. Local is at least browsable as I can post here without timeouts. It's not my line or router and I don't think it's the account settings. It's a mweb network issue or sea com or something. Im also in ct area. Hope this gets sorted soon.
 
How it's kinda funny that this accidentally happens around public holidays and weekends.
 
Morning Everyone, the international problem should be resolved; however our network team will continue to monitor over the next hour to ensure that our network is operating as per normal.
 
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