MWEB Uncapped Subscribers Feedback

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SabreWolfy said:
<cynicism>
*Sigh* Any bets on how long it will take for the standard MWeb conspiracy theory posts/threads to start? I can't downloadz the interwebz anymore. MWeb sux. MWeb is evil. MWeb is trying to save bandwidth. MWeb is stealing from us. Everyone who uses MWeb is a sucker and a looser. I want what I paid for. I don't care if they rely on upstream providers. I want a refund. I want an apology. I want a personalized email/SMS/telephone call. The support centre staff lied to me. MWeb lied to me. They must make it work. They must install 100% redundancy. Let's go to the ASA and ICASA. I'm changing ISPs. I can't believe they haven't notified us. I can't believe it's not fixed yet. The connection is up now. The connection is down now. I can only download at 2kbps. I can only download at 1kbps. This sux. MWeb sux. Seacom sux. SEA-ME-WE-4 sux.

We know all this, so let's all save everyone the heartache. Let's take it as a given that there may be interruptions. We here have now been notified. Let's take it as given that all these posts have already been made on this specific issue and that all the standard replies have been given and let's move on. Let's assume that the experts know what they are doing and are making improvments for everyone's benefit. If there are no interruptions, so much the better. :)
</cynicism>
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HAHAHAHAHAHA +1 ... Excellent! Couldn't agree more ...
 
Nickd said:
+ 1.
Please no more conspiracy posts, in the beginning they were kind of amusing but then they took a turn into the retarded.
I actually like my friggen Mweb account, is there anyone else out there like me who doesn't have issues or compliants?
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+1 Very happy with my account!

I have a backup Afrihost 1GB account for the times when Seacom dips and I urgently need to use the internet but on most occasions it forces me to go outside and smell the roses. Thanks MWeb! :)
 
i'm glad i hear you posts like the above. i dont need to download 24/7 and get 32 Terabytes a month :p If the service is even Average i will still be content for what i am paying for.
Im currently paying R209 for TI 5gb.... i mean another R10 is gonna give me uncapped. Even if i only manage 15-20 gigs a month im getting a way better deal
All i want is to stop worrying about a silly cap... and initially Mweb were the 1st to jump into uncapped like this so i'm gonna sign with them on friday.
 
Positively Negative said:
<snip>
All i want is to stop worrying about a silly cap...
<snip>
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Yeah, for me this is exactly the point. I'm not interested in seeing how many GB I can pull down in a month, just because "I can". I just really like not having to "budget" my previous, expensive cap throughout the month. Ooh, I donwloaded X MB yesterday, so now I'm over for this far into the month, so I must not use as much for the next two days. Ooh, it's the 29th of the month and I still/only have Y GB left, therefore I can/can't do whatever. That was a real pain. Not to mention the 1 GB "boosters". With uncapped, if I want/need to download/watch something, I do, right there and then. I'm happy with MWeb uncapped.
 
LONG time downloader with over 1TB of free company 4mb torrents under my belt.. Now have petty 384k line at home (all i can afford until they start that whole Legal Male prossy thing). I am getting D/L speeds now on my uncapped Mweb account of between 2kb - 24kb. I've opened my necessary ports etc and limited upload speed etc. How many torrents can i D/L at ONCE without having my service depreciate too much? 5? 10?

Any other tips on maximizing D/L speeds (OTHER THAN GET A FASTER LINE) ?

App: UTorrent

Any invitations to Demanoid, please PM me. Would appreciate the increase in por.. ahem i mean.. Art downloads :-P
 
on a 384 line I would not have more than 3 torrents running concurrently.
 
i stop at 5 at a time :D torrents are doing pretty well these past two days i must say !

about bloody time mweb ! keep it up. first time in about 25 days since i reached 2gb per day. hope it stays this way.

yeah i'm on a 384 line.
 
ryu said:
i stop at 5 at a time :D torrents are doing pretty well these past two days i must say !

about bloody time mweb ! keep it up. first time in about 25 days since i reached 2gb per day. hope it stays this way.

yeah i'm on a 384 line.
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What kind of D/L speeds should i be looking at with between 3 and 5 torrents? 5kb? 30kb?
 
Just for clarification to the "anti-conspiricy"-nuts on here, a little slower does not mean 1/5 of full speed a lot of the time, and a little longer does not mean a few weeks longer. The rest of us dont give a damn how happy you are with your lines, you are happy with it and that matters too....YOU NOT US. It would not surprise me if most of you have 4MB lines that perform like 384 while most of the complainers have 384 lines that perform like dial-up.

Yes there are some here that had unrealistic expectations but that does not mean all naysayers are automatically wrong. And conspiracy is a possibility, we've had cell carrier conspiracy, we've had bread conspiracy, we've had gun conspiracy, the list goes on. Only a purposefully ignorant fool can claim that things wont go bad just because he himself is perfectly happy with a sub-standard service. Yes this is africa and we are used to being screwed over but that is no excuse to beat someone over the head because he's angry about it.

So just stop being so damned pompous and superior about your good luck and looking down on everyone else?
 
My line died and I can't connect. MWEB and TELKOM blame each other. AVOID MWEB!

If you do a search of my posts you will see I always said how good MWEB WAS. That was until I needed some support. MWEB support is useless.
 
PeterCH said:
My line died and I can't connect. MWEB and TELKOM blame each other. AVOID MWEB!

If you do a search of my posts you will see I always said how good MWEB WAS. That was until I needed some support. MWEB support is useless.
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Just had EXACTLY the same experience.. Those 2 need to kiss and make up and stop Bullshooting everyone.
 
Switched to MWeb uncapped 384 on Friday - what a pleasure not to have to worry about a cap any longer - now I don't have to do all that time wasting (download update package to one computer then distribute to the other three in the house) - just hit update on each computer and away I go. Very happy so far. Don't have to worry that a couple of youtube views will kill my cap or having to carefully pick through which podcasts to pull down. This is what the internet should be like (of course I wish I could justify paying extra speed as well, but uncapped is better than fast at this price - the premium for 4 meg is just out of reach).
 
I would go for the MWeb uncapped if I could honestly find 200GB's of stuff I wanted off the Internet a month. I barely manage to use up my 25GB WA TitanDSL this month.

I say Kudos to MWeb for having the balls to be the 1st to offer an affordable uncapped service in SA. We need to remember that this is not the USA, or the UK, that has 40 million subscribers to spread the costs of their uncapped ADSL. Before we can reach that point there needs to be a larger uptake of premium services in SA.

My two cents. My friends on MWeb uncapped are not complaining.
 
ok, so I've had mixed reactions about mweb's service.. all in all, I suppose I shouldn't complain about their service.
The occasional downtime, but looking at what i've been able to pull through over a month def makes up for the price they selling it for.
 
johndoe1983 said:
ok, so I've had mixed reactions about mweb's service.. all in all, I suppose I shouldn't complain about their service.
The occasional downtime, but looking at what i've been able to pull through over a month def makes up for the price they selling it for.
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Their customer service is terrible. The guys at the help desk tell you a different thing each time. Now I'm stuck with a line which is down and no help from anyone.
 
so, whats exactly the problem you are experiencing? or should i stop being lazy and just read your threads? ;)
 
Satisfied with MWEB

Alright, so month of May was a mixed bag. All in all I am prepared to acknowledge that MWEB has delivered exactly what I was promised when signing up. I signed up for a shaped service, and that was what I got.

Here are some average speeds (note, these are for shaped protocols, mostly torrents):

Weekdays 8AM - 6PM: 58.3KB/s
Weekdays 6PM - 8AM: 283.48KB/s
Weekends (all month): 212.22KB/s​

Regular browsing and e-mail was very shaky regarding latency in the beginning of the month, the problem seemed to get resolved and I experienced full speed (3.26Mbps average this month according to speedtest.net) on unshaped protocols.

Apart from the weekend sagas, which I feel MWEB had little to no control over, I am a happy camper with my MWEB account. All in all, who am I to complain when I've downloaded 254.297GB? This time last year that would have cost me R17 595.00 (at R69/GB), now its cost me R539.00 (R2.09/GB).

So in my nauseatingly irritating MWEB bunny voice: MWEB, you got it right for me.
 
PeterCH said:
Their customer service is terrible. The guys at the help desk tell you a different thing each time. Now I'm stuck with a line which is down and no help from anyone.
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Of course I can't speak for the help desk, but remember that help desk staff are very much 'front-line' staff. They may not know all of the technical details or background, and they certainly do not pass any of this on to the customer. Many users on these forums are 'advanced' users requiring (expecting?) detailed technical information when they call in, whereas the help desk staff is obviously tailored for 'moms and pops' calling in ("Hello? Technical support? Did MWeb just turn the Internet off?"). I'm not making excuses; I'm just suggesting that the expectations you (as an advanced user?) may have when calling the help desk will probably never be met.

Send a PM to one of the two MWeb reps here on the forums.
 
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SabreWolfy said:
Of course I can't speak for the help desk, but remember that help desk staff are very much 'front-line' staff. They may not know all of the technical details or background, and they certainly do not pass any of this on to the customer. Many users on these forums are 'advanced' users requiring (expecting?) detailed technical information when they call in, whereas the help desk staff is obviously tailored for 'moms and pops' calling in ("Hello? Technical support? Did MWeb just turn the Internet off?"). I'm not making excuses; I'm just suggesting that the expectations you (as an advanced user?) may have when calling the help desk will probably never be met.

Send a PM to one of the two MWeb reps here on the forums.
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No. The problem is that much of MWEB support gives you the run around. I finally got feedback from MWEB rep and he sorted the problem out - the line now works. Without this forum, I'd be sitting for the next 2-3 days without ADSL, maybe longer if I just sat back and didn't call TELKOM today to hear I should follow up with MWEB about this problem and not TELKOM.
 
PeterCH said:
No. The problem is that much of MWEB support gives you the run around. I finally got feedback from MWEB rep and he sorted the problem out - the line now works. Without this forum, I'd be sitting for the next 2-3 days without ADSL, maybe longer if I just sat back and didn't call TELKOM today to hear I should follow up with MWEB about this problem and not TELKOM.
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If you have one of the all-inclusive packages, you contact MWeb directly, regardless of the type of fault on the line. MWeb then contact Telkom 'on your behalf'.
 
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