MWEB Uncapped Subscribers Feedback

Status
Not open for further replies.
VioAdmin said:
International/local seems back-up for me. Probably Seacom link f'd up as usual. Back to the NBA playoffs!!
Click to expand...

Back for me as well. Nope it was not seacom and i hope mweb does not blame seacom, cause afrihost also runs on seacom and they were fine during this. Cannot blame seacom this time mweb !
 
Well some people don't realize this but there is a significant difference between the latency of an uncapped account and a capped account.

Because of the nature of uncapped, large continuous downloads etc, people using uncapped accounts are pooled together on the network separated from people who use capped accounts. For this reason uncapped usually has a much higher latency, higher pings etc which result in slower response times than the capped users. People with capped accounts are more conscious and respective of their bandwidth because they are paying per GB so they dont usually abuse their line and therefore they usually enjoy better response times to uncapped users.

So it may not make that much of a difference which ISP you use if your going to stick with uncapped, but having said that I would still prefer an Afrihost uncapped to an Mweb uncapped.
 
Sillicur said:
Back for me as well. Nope it was not seacom and i hope mweb does not blame seacom, cause afrihost also runs on seacom and they were fine during this. Cannot blame seacom this time mweb !
Click to expand...

****, typed too early. International off-line again[game is in 4th qtr] But ya, if you are right, then I guess Mweb has some explanation to do in a couple of hours.
 
hmm, rather than cancelling your mweb account, give Will and MwebGuy all the info you can, ive been with over 12 ISP's in the last 10 months, and they all suck, OpenwebGold is the only other decent product out there.
the worse was afrihost, where the CEO told me I would be fine if I stay below 60gb usage, 5 days later i got thottled clam tight after only 17gb's usage.

thats why i would rather work with mweb to help resolve this (and spam the forums while we wait for some solid answers) :D

*edit
the only other reason why I decided its better to rage here on the forums, is that you actually get a response from mweb,
if you log a ticket, you get response back 4 days later, telling you to do ping tests etc, and they only leave generic support email and contact number, so if u submit those results and tracerts etc, you dont know if you are gonna wait another 4 days etc
 
Last edited:
I doubt you got throttled, sounds like you were on uncapped so you were probably experiencing the pool of uncapped death. So many ISP's in such little time you really can't have a good overview or understanding of what's out there.
 
Hi all,

Quick update. Everything was slow as molasses until the clock struck midnight last night, then I was able to stream 480p without so much as a hiccup. Watched live streaming sc2 until 1am. This morning from 6 it was still fine, I even managed to stream with no buffering a 720p youtube video. As of writing this everything is normal.

Here is a ping of www.google.com as of 7:41am:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\John>ping www.google.com

Pinging www.google.com [155.232.240.19] with 32 bytes of data:
Reply from 155.232.240.19: bytes=32 time=37ms TTL=52
Reply from 155.232.240.19: bytes=32 time=38ms TTL=52
Reply from 155.232.240.19: bytes=32 time=37ms TTL=52
Reply from 155.232.240.19: bytes=32 time=38ms TTL=52


Ping statistics for 155.232.240.19:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 37ms, Maximum = 38ms, Average = 37ms


I will run the same ping again after 9am. Hope this is of some help to someone.

UPDATE: Tested the same ubuntu download I tried yesterday (and got 20k/sec) and it runs at 300k/sec. Will also try this again after 9am.
 
Last edited:
Hi Guys

I see a number of you were having trouble with international, I will have a look into and see what I can find out.

Regards
MWEB Guy
 
I am also noticing things are much better and back to usual so to speak this morning. Torrents that were hanging in the 200kB range are kissing 400kB again. Rapidshare/hotfile etc is also downloading at full steam again and the the overall response from http are wayyyyyyyyyy better.
Hope it stays like this now and for interest sake I wonder what was the problem. Any feedback from the Mweb rep?
 
yep, 08h00 here, speeds are still running at max line speed.
i wish this would hold up till im home in the evenings, then no more need to do split routing between isp's etc, lol
 
darryn said:
its 7:52am in the morning what do you expect
Click to expand...

Time of day didn't matter. Was exactly the same at 2am for example as it was during the day. Was consistently the same behaviour 24/7. Not the usual congested slower traffic during the day and less congested faster at night.
 
Stoner said:
Time of day didn't matter. Was exactly the same at 2am for example as it was during the day. Was consistently the same behaviour 24/7. Not the usual congested slower traffic during the day and less congested faster at night.
Click to expand...

That's not the experience I've had... Afterhours (00h00 -> 08h00) is usually full speed for me, but at 8am, the bandwidth throttling kicks in and we have what we had yesterday.

For what its worth, it looks like MWEB have flipped a switch somewhere and we're (at least for me anyway) are chugging along at full tilt, probably to try stem the tide of disgruntled forumites. Enjoy it while you can, I don't see it lasting.
 
UPDATE:

As of about 8:30 my youtube stopped being able to stream 480p. 360p is still streaming.

Here is the google ping:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\John>ping www.google.com

Pinging www.google.com [155.232.240.19] with 32 bytes of data:
Reply from 155.232.240.19: bytes=32 time=80ms TTL=52
Reply from 155.232.240.19: bytes=32 time=36ms TTL=52
Reply from 155.232.240.19: bytes=32 time=36ms TTL=52
Reply from 155.232.240.19: bytes=32 time=36ms TTL=52

Ping statistics for 155.232.240.19:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 36ms, Maximum = 80ms, Average = 47ms

EDIT: after 10 mins it came back to blistering speed. Holding thumbs that it stays this way!
 
StNick said:
That's not the experience I've had... Afterhours (00h00 -> 08h00) is usually full speed for me, but at 8am, the bandwidth throttling kicks in and we have what we had yesterday.

For what its worth, it looks like MWEB have flipped a switch somewhere and we're (at least for me anyway) are chugging along at full tilt, probably to try stem the tide of disgruntled forumites. Enjoy it while you can, I don't see it lasting.
Click to expand...

I agree, MWEB is definitely throttling! The speed drop cannot be all of a sudden and by that much. It has to be something gradual if it is due to more traffic.
 
Pabzilla said:
UPDATE:

As of about 8:30 my youtube stopped being able to stream 480p. 360p is still streaming.

Here is the google ping:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\John>ping www.google.com

Pinging www.google.com [155.232.240.19] with 32 bytes of data:
Reply from 155.232.240.19: bytes=32 time=80ms TTL=52
Reply from 155.232.240.19: bytes=32 time=36ms TTL=52
Reply from 155.232.240.19: bytes=32 time=36ms TTL=52
Reply from 155.232.240.19: bytes=32 time=36ms TTL=52

Ping statistics for 155.232.240.19:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 36ms, Maximum = 80ms, Average = 47ms

EDIT: after 10 mins it came back to blistering speed. Holding thumbs that it stays this way!
Click to expand...

Thank you for the feedback. I will continue testing youtube frm my side.

Regards
MWEB Guy
 
thats why we need all the info and specifics, to narrow it down between telkom congestion, mweb congestion, or any other network issues :P
one suggestion, post your current actual line sync speed as well , if its not syncing at a solid 4096 ,and rather some other random number and not an integer of 1024 there could also be some dslam or line issues.
just a suggestion, ive seen this with a few people in the past :)
 
vaalpens said:
thats why we need all the info and specifics, to narrow it down between telkom congestion, mweb congestion, or any other network issues :P
one suggestion, post your current actual line sync speed as well , if its not syncing at a solid 4096 ,and rather some other random number and not an integer of 1024 there could also be some dslam or line issues.
just a suggestion, ive seen this with a few people in the past :)
Click to expand...

Good morning everyone

We are drafting a quick form with all the possible permutations of data we'd like to gather from people reporting a poor experience on our network as was suggested last night, we will make this available shortly and provide an email address to submit it to.
 
Lame question, how do you do these "pings" and "tracers"? So I could check mine out as well.
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X