MWEB Uncapped Subscribers Feedback

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Have you ever thought it could related to your router? I know very little about this stuff but ya maybe it's the router :D.

I am a total internet addict so i would never have a locked router, that would mean if there are any network problems you are offline, so if mweb go offline for 2 days you have internet for two days :eek:, i think i may die :D.
 
Have you ever thought it could related to your router? I know very little about this stuff but ya maybe it's the router :D.

I am a total internet addict so i would never have a locked router, that would mean if there are any network problems you are offline, so if mweb go offline for 2 days you have internet for two days :eek:, i think i may die :D.

:D When I experienced this problem during April 2010, I tried out another router, but this didn't solve the problem. I haven't tried a different router this year, but it's a good point; it might not be the same problem as last year. I did backup my router settings and then reset it and restore settings, but this didn't help. I could also try my router somewhere else. Good idea.
 
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Good suggestion, but yeah, I took it down from 1492 to around 1452 and/or 1440 I think. No difference :( I expected that to work.

You might try going a lot lower. Try around 900. If that works, increase MTU until it fails.
 
You might try going a lot lower. Try around 900. If that works, increase MTU until it fails.

Dropped it to 900 but no change -- same as when it was at 1492. This podcast doesn't even start downloading. Here is the WireShark TCP packet capture. I do this:

Code:
$ wget http://www.diablopodcast.com/wp-content/uploads/2011/04/tdp-ep2-max-part2.mp3
--2011-07-03 00:53:58--  http://www.diablopodcast.com/wp-content/uploads/2011/04/tdp-ep2-max-part2.mp3
Resolving www.diablopodcast.com... 89.107.69.77
Connecting to www.diablopodcast.com|89.107.69.77|:80... connected.
HTTP request sent, awaiting response...

And there it sits with this happening:

Code:
[COLOR="#0000FF"]  9.939300 192.168.1.105 -> 192.168.1.254 DNS Standard query AAAA www.diablopodcast.com
 10.454081 192.168.1.254 -> 192.168.1.105 DNS Standard query response
 10.454170 192.168.1.105 -> 192.168.1.254 DNS Standard query AAAA www.diablopodcast.com
 10.494976 192.168.1.254 -> 192.168.1.105 DNS Standard query response
 10.495019 192.168.1.105 -> 192.168.1.254 DNS Standard query A www.diablopodcast.com
 10.526214 192.168.1.254 -> 192.168.1.105 DNS Standard query response A 89.107.69.77
 10.526317 192.168.1.105 -> 89.107.69.77 TCP 32854 > http [SYN] Seq=0 Win=5840 Len=0 MSS=1460 TSV=1521254814 TSER=0 WS=6
 10.791661 89.107.69.77 -> 192.168.1.105 TCP http > 32854 [SYN, ACK] Seq=0 Ack=1 Win=5792 Len=0 MSS=1452 TSV=2946092716 TSER=1521254814 WS=7
 10.791671 192.168.1.105 -> 89.107.69.77 TCP 32854 > http [ACK] Seq=1 Ack=1 Win=5888 Len=0 TSV=1521254880 TSER=2946092716
 10.791712 192.168.1.105 -> 89.107.69.77 HTTP GET /wp-content/uploads/2011/04/tdp-ep2-max-part2.mp3 HTTP/1.0[/COLOR]
 [COLOR="#0000FF"][COLOR="#FF0000"]11.074224 89.107.69.77 -> 192.168.1.105 TCP http > 32854 [ACK] Seq=1 Ack=168 Win=6912 Len=0 TSV=2946092787 TSER=1521254880
 11.146408 89.107.69.77 -> 192.168.1.105 HTTP [TCP Previous segment lost] Continuation or non-HTTP traffic
 11.146415 192.168.1.105 -> 89.107.69.77 TCP [TCP Dup ACK 72#1] 32854 > http [ACK] Seq=168 Ack=1 Win=5888 Len=0 TSV=1521254969 TSER=2946092787 SLE=1441 SRE=2881
 11.181643 89.107.69.77 -> 192.168.1.105 HTTP Continuation or non-HTTP traffic
 11.181649 192.168.1.105 -> 89.107.69.77 TCP [TCP Dup ACK 72#2] 32854 > http [ACK] Seq=168 Ack=1 Win=5888 Len=0 TSV=1521254978 TSER=2946092787 SLE=1441 SRE=4321
 11.443283 89.107.69.77 -> 192.168.1.105 HTTP Continuation or non-HTTP traffic
 11.443289 192.168.1.105 -> 89.107.69.77 TCP [TCP Dup ACK 72#3] 32854 > http [ACK] Seq=168 Ack=1 Win=5888 Len=0 TSV=1521255043 TSER=2946092787 SLE=1441 SRE=5761[/COLOR][/COLOR]

I'm not a TCP expert, but I can see the three-way handshake of SYN, SYN ACK and ACK, then the request to get the file. Then there's some stuff about duplicate ACKs and non-HTTP traffic...?

The crazy thing is that I can download episode 1 fine, and episodes 10 to 14, etc. Episodes 9, 15 and 19 download but stall and won't resume. When I try to resume them, they do the same as episode 2 (above) -- the connection is established but there's no throughput. All the "broken" episodes download fine on a (capped) MWEB account elsewhere and on a non-MWEB connection.

I'm going to swap out my router tomorrow and test it elsewhere and test another router on my line. All other Internet usage (browsing, updates, other downloads, YouTube, etc.) is fine.
 
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All was well the last two days and at 3AM this morning the lag on PSN KZ3 became unbearable. Whats up duck!
 
CT steam node preformed very well last night. Rift updating at 400KB/s. Seems the steam nodes was overloaded....
 
Will .. why cant i open this site ..http://www.7dayshop.com

Doesnt open up here either. If I do traceroute:

1 ipcop.localdomain (10.1.1.1) 1.010 ms 1.893 ms 1.392 ms
2 41-133-108-1.dsl.mweb.co.za (41.133.108.1) 189.822 ms 189.175 ms 192.98 1 ms
3 Te1-1-0.502.cpt-ipc-1.mweb.co.za (196.28.178.166) 196.714 ms 195.562 ms 194.633 ms
4 Vlan92.cpt-hscore-1.mweb.co.za (196.28.179.11) 198.439 ms 197.301 ms 20 0.847 ms
5 TenGigE0-2-0-0.11.cpt-up-1.mweb.co.za (196.28.178.97) 204.661 ms 203.527 ms 202.538 ms
6 pos0-0-3-0.lon-up-1.mweb.co.za (196.22.164.2) 352.500 ms 351.509 ms 355 .151 ms
7 linx-border1.digisle.net (195.66.224.155) 360.980 ms FA1-0-0-linx-border1.d igisle.net (195.66.226.155) 360.019 ms linx-border1.digisle.net (195.66.224.155 ) 351.830 ms
8 core2.bsq.skymarket.net.uk (212.84.170.210) 382.765 ms 395.256 ms core1.b sq.skymarket.net.uk (212.84.170.202) 393.924 ms
9 sw4.bsq.skymarket.net.uk (212.84.187.14) 402.170 ms 401.012 ms 400.018 ms
10 * * *
11 * * *

A traceroute from a overseas server which shows that the site is up:

1 0 0 0 8.9.232.73 xe-5-3-0.edge3.dallas1.level3.net
2 0 0 0 4.69.145.254 vlan90.csw4.dallas1.level3.net
3 2 0 0 4.69.151.170 ae-93-93.ebr3.dallas1.level3.net
4 20 20 20 4.69.134.22 ae-7-7.ebr3.atlanta2.level3.net
5 20 20 20 4.69.148.242 ae-63-63.ebr1.atlanta2.level3.net
6 32 31 31 4.69.148.106 ae-6-6.ebr1.washington12.level3.net
7 33 31 32 4.69.143.214 ae-1-100.ebr2.washington12.level3.net
8 36 36 36 4.69.148.49 -
9 105 105 105 4.69.137.73 ae-43-43.ebr2.london1.level3.net
10 104 107 105 4.69.139.102 ae-25-52.car5.london1.level3.net
11 105 105 105 80.253.125.11 11-125-253-80.packetexchange.net
12 108 108 108 212.84.170.202 core1.bsq.skymarket.net.uk
13 108 109 109 212.84.187.14 sw4.bsq.skymarket.net.uk
14 109 109 109 212.84.187.62 www.7dayshop.com

From the above the only conclusion I can come to is that they have a ACL on sw4.bsq.skymarket.net.uk which doesn't allow SA IP's to connect. :confused:
 
Will .. why cant i open this site ..http://www.7dayshop.com

Hi Kimbo,

The site opens on our work LAN but at the test station(same setup as a customer) the site does not open. I have escalated it to our Service Desk.

There is almost something like a redirect that appears for 1sec and then the site opens.

I don't think it's because SA ISP's are blocked from accessing the site as mentioned it works on Afrihost.

Please try the following in the meanwhile turn off all your firewalls and then test the site. If still not working turn back on the firewalls.

I will keep you posted once our Service Desk provides feedback.

Kind regards,

MWEB Guy
 
Hi Kimbo,

The site opens on our work LAN but at the test station(same setup as a customer) the site does not open. I have escalated it to our Service Desk.

There is almost something like a redirect that appears for 1sec and then the site opens.

I don't think it's because SA ISP's are blocked from accessing the site as mentioned it works on Afrihost.

Please try the following in the meanwhile turn off all your firewalls and then test the site. If still not working turn back on the firewalls.

I will keep you posted once our Service Desk provides feedback.

Kind regards,

MWEB Guy

TX Mweb Guy
 
If it works with afrihost i doubt turning the firewall off will help.

Hi killadoob,

I have come across these types of scenarios before and when turning off the firewall somehow the sites open.(for troubleshooting reasons)
I guess it's to do with the IP and different networks.

He can always turn it back on:)

Kind regards,

MWEB Guy
 
If it works with afrihost i doubt turning the firewall off will help.

It's not working if I connect via WebAfrica or Mweb. Maybe they don't block afrihost's ranges.

tracert: WebAfrica
Tracing route to 7dayshop.com [212.84.187.62]
over a maximum of 30 hops:

1 8 ms 8 ms 8 ms wwg-ip-bb-1.ipnet.wa.co.za [41.185.82.1]
2 51 ms 46 ms 46 ms vl105.cr.gw.cpt.za.wa.co.za [196.220.59.250]
3 51 ms 32 ms 33 ms 41.185.0.254
4 33 ms 33 ms 34 ms 41.66.150.177
5 185 ms 185 ms 185 ms LD-GS-MSC-M-to-CT-RO-MSC-M-SAT3-core-p2p.africai
nx.net [41.66.132.49]
6 189 ms 186 ms 186 ms linx-border1.digisle.net [195.66.224.155]
7 185 ms 185 ms 184 ms core2.bsq.skymarket.net.uk [212.84.170.210]
8 189 ms 189 ms 190 ms sw4.bsq.skymarket.net.uk [212.84.187.14]
9 194 ms 186 ms 187 ms www.7dayshop.com [212.84.187.62]

Trace complete.

tracert: Mweb
Tracing route to 7dayshop.com [212.84.187.62]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms . [10.10.10.1]
2 9 ms 8 ms 8 ms 41-132-36-1.dsl.mweb.co.za [41.132.36.1]
3 11 ms 11 ms 11 ms 41-86-107-18.mweb.co.za [41.86.107.18]
4 11 ms 11 ms 11 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 13 ms 14 ms 12 ms TenGigE0-0-0-0.11.vic-up-1.mweb.co.za [196.22.16
9.225]
6 14 ms 12 ms 15 ms tengige0-3-1-0.mid-up-1.mweb.co.za [196.22.169.9
4]
7 232 ms 232 ms 233 ms pos0-0-2-1.lon-up-1.mweb.co.za [196.22.163.234]

8 243 ms 233 ms 232 ms linx-border1.digisle.net [195.66.224.155]
9 236 ms 237 ms 234 ms core2.bsq.skymarket.net.uk [212.84.170.210]
10 240 ms 236 ms 235 ms sw4.bsq.skymarket.net.uk [212.84.187.14]
11 234 ms 233 ms 233 ms 7dayshop.com [212.84.187.62]

Trace complete.
 
...It be really strange if webafrica and mweb's routing/dns is screwed since www.7dayshop.com doesn't work on both of them for me, however with any anon proxy service I can access the site which says to me; blocked.
 
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