JP_
Active Member
I dont even know where to go anymore as im losing my mind. I requested to move my fibre line to a new house on 2 Dec. On 4 Dec, vumatel came to trench and run the fibre from the street. All dandy i thought. I have been trying to get details from Mweb from then until now and i have no connection 22 days since i placed the order. First the line was linked to Webafrica and not Mweb even though i did all of this through the mweb website, this took 2 weeks to sort out, with all the work being done by me. I phoned Webafrica and I phoned Vumatel to get it sorted. Eventually i got a serial number from Vumatel after going to twitter to complain.
I gave this to Mweb and apparently this has solved the line issue, mweb can now see the line, its active, but now they say i must wait for the mysterious moving department to activate my account. This moving department i dont think even exists. You never hear from them.
I have phoned them every day for 2 weeks, being on hold for 30mins before someone even answers the phone, then i get put on hold while they read the numerous notes on the call, then i either get cut off, or i get told to give them 24 to 48 hours, not sure what math class you guys went to but 22 days is a lot more than 24 hours yet i still have no account details or activation or even an sms from this mysterious moving department.
I cant wait to dump you okes on your a$$'s and move to another ISP. If it wasnt for the time of year i would have done it already but here i sit with a house full of family and no f&*(&#ing internet.
As i type this i am on hold again with the call center.... wasting more time and money. If there is anyone with contacts to help with this im all ears.
EDIT: i see this might be in the wrong section sorry admins
I gave this to Mweb and apparently this has solved the line issue, mweb can now see the line, its active, but now they say i must wait for the mysterious moving department to activate my account. This moving department i dont think even exists. You never hear from them.
I have phoned them every day for 2 weeks, being on hold for 30mins before someone even answers the phone, then i get put on hold while they read the numerous notes on the call, then i either get cut off, or i get told to give them 24 to 48 hours, not sure what math class you guys went to but 22 days is a lot more than 24 hours yet i still have no account details or activation or even an sms from this mysterious moving department.
I cant wait to dump you okes on your a$$'s and move to another ISP. If it wasnt for the time of year i would have done it already but here i sit with a house full of family and no f&*(&#ing internet.
As i type this i am on hold again with the call center.... wasting more time and money. If there is anyone with contacts to help with this im all ears.
EDIT: i see this might be in the wrong section sorry admins
